The service was top notch. The knowledge and expertise and ability of the workman was exceptional…read more They do an incredible job. Great place

Work was good. Dealing with AI when calling was a pain. when you get an estimate be sure to read…read morethe fine print. Charged an extra $119 for a useless warranty. Cost close to $500 to replace two 8x10 pieces of glass.

Well, the unexpected but expected happened here in Memphis. I found myself having to call upon Jack…read moreMorris' Auto Glass services. Their pricing was fair with quick turnaround service. Overall, I'd return for their reliability in changing glass within the timeframe they gave me. Close to the 5/5 but there were still shards of glass in my seat. Not a big deal as I'll have to give it a quick vacuum myself.

This location has replaced two windshields for us: one was an Audi and the second was a Mazda CX5…read morewith all the fwd looking camera systems. Make sure you set an appointment and then plan on 2-3 hours. Of note, the final invoice used the logo for "AutoGlassNow!" Rather than "Jack Morris..."

More update on my previous Safelite review: I went to…read moreCaliber Auto Glass. My experience was first rate! They were superior to Safelite in every way: way more courteous, better environment, more expert technicians, and much faster service. Please don't waste your time and money at Safelite.

I was quoted $189.00 + tax to fix a tiny crack in my windshield…read more Directly across the street, Jack Morris Auto Glass performed the repair for about $100.00 less. I won't be doing business with Safelite any time soon.

Two times this week a technician from this shop was supposed to repair my windshield and never…read moreshowed up at my home. 10 hours of my week gone without a phone call or an apology. What a joke of an establishment. Take your business elsewhere. Not worth the hassle dealing with this place! I am unsure how the corporate office is ok with this.

First trip was a total waste because when I got there the windshield they had for me had scratches…read moreon it. So they had to order a new one and make a new appointment the following week. This could have been avoided if they had examined the windshield before I arrived and called and told me not to come. But apparently they don't get the windshields in until the morning of the appointment. The second time I went, they called me after we left and said they could not do it because the "OBD Port" had been cut and they needed it to be there for the recalibration. So I immediately said I'm sure that has something to do with the Killswitch and they acted like no that can't be it. So then I called Infiniti and they said yes that's what it is and they told me to call Sound Waves to get specific instructions on what to tell them. Mind you they just told me it had been cut and to come pickup my truck. Sound Waves helped and told me what to say as did Infiniti. They finally figured it out and installed the new windshield. They also put new windshield wipers on that I asked for and was going to pay $80 for but I asked her to comp them which she did because of the come back a second time fiasco. Well the free windshield wipers were faulty and we found out in the middle of a monsoon on a road trip. When we got back from the road trip, my mobile detailer came to clean the truck and shows me where the raggedy windshield wiper had scratched the front of the windshield they installed. And there is some kind of sticker residue on the inside of the windshield that we scrubbed with everything we had and it won't come off. So I called and they said they would replace it under a warranty claim. I made an appointment for the same week. When I get there, the NEW windshield they had in the shop to put in had a crack in it! They didn't install it. I left and told them I didn't want to work with Safelite anymore and I wouldn't be making another appointment. I will say everyone there was very professional and helpful. The issues here are obviously larger systemic issues, such as why their glass distributors keep sending damaged windshields and why they don't get them until the morning of the appointment and make calls to let people know not to make a trip for nothing.

The tech called my husband a "mother fucker" after he waited an hour to get a new windshield. The…read morestaff is slow and extremely disrespectful.

please check your hood of your car if you get a windshield repair at auto glass they scraped my…read morehood with something then had the nerves to have an attitude when I came back up there to show them..never doing business with this company ever again!!!

My car front passenger window was broken by an intruder while staying at an East Memphis hotel…read moreovernight on 30 Aug 2023. I have used another window replacement company a couple of times but could not get an appointment from them for 4 days. I saw the good review for Southwind Auto Glass so called them. Austin answered my call, took my information, found he had my window replacement available and contacted me within 2 hours saying he was on his way. He was professional, thorough, and efficient. He vacuumed my car of all broken glass, replaced my broken window, and tested it completely before buttoning it up completely. And he did not charge extra for coming to a local address to complete my repair! I was very lucky to find Southwind, and Austin, during a short stay in the area. I would highly recommend him, and Southwind Auto Glass for any glass replacement needs!

We had a smashed in back window that needed to be replaced in our Ford Edge. Philip came out to our…read moreresidence and had it replaced somewhere in between an hour or two. I wasn't timing it but he was quick. He did a fantastic job and went out of his way to take apart our back door latch and clean the glass out of it so that it would close cleanly. He was friendly and professional, and we highly recommend both him and this glass company.

I really can't say enough things about Marsha who helped me replace glass on my car after a hard…read moreday. She went above and beyond to make sure I got the order in. I'm so thankful for good service like that, it can be hard to find.

Updated review: I have updated my review from 1 star to 4 stars. Here's why - after I left negative…read morereviews, the company reached out to me multiple times. They made the situation right, they were very apologetic and also fixed my windshield in a timely manner. I cannot say anything negative due to the fact they acknowledged their issue and fixed it without fault! Would use them again! They made everything right... took time to acknowledge what was wrong and I can totally appreciate that. They also did everything in a timely and professional manner the second go around. My windshield looks great! I left my previous comment below for reference to the incident!