I'm disappointed to have to write this review: IAQ replaced our HVAC system 8 months ago. The service was great -- but I believe **they did not obtain the city-required (and contractually promised) building permit.** I've asked eight times by phone or email for copies of the permit and for assurance that they did in fact obtain the permit. IAQ either did not respond to my inquiries, or said someone would follow-up but nobody ever did. Pretty shady stuff! Unfortunately, I'd think twice before signing another $16K contract with them. read more

Curtis called ahead and came when he said he would. He was professional, respectful, and his analysis made sense to us. Much appreciated.

Beyond frustrated with this company. I'll start at the beginning and include all the chances I was willing to provide this company. A year ago we had them install a humidifier, they ended up having to reschedule because someone called out sick. Ok, things happen. Except the day they rescheduled to included people who couldn't perform the work (didn't have the expertise and were on the phone with someone to provide guidance the whole time). A supervisor eventually had to come to fix it because they still couldn't. Ok, things happen. Fast forward to earlier this year. They have almost a month of a wait for someone to come out and perform a scheduled whole system check. Ok, clearly busy. They schedule an appointment for a day without a specific window. We call the day before and they still don't know. We call at noon the day of, and same story. Fine, it's a short call and most likely in between other jobs. Someone eventually appears. He does the check and informs us that the system is unsafe to run due to an issue and by law turns off our heat. Don't you worry an estimator for a whole new system arrives in less than an hour. Clearly we're pressured to make a decision by midnight because they have a crew that can do the install the next day. Feeling trapped with freezing temperatures, we agreed knowing their quote was high. The crew arrives and does most of the work and says only one small elbow is missing but the system can run and they will return the next day to do it. Except upon further review that wasn't the only thing not completed. They never hooked up the humidifier and didn't finish screwing things in outside, or correctly fasting one of the parts inside. They also originally told us we needed a new thermostat and they would provide an additional sensor for us. The next day someone came out to do the elbow piece and we had to point everything else out. Except now the additional sensor was an additional cost and we'd need to cough up $300 for it! Except for the sensor I figured things happen and at least it was all done and we had heat. That's where I was mistaken. They managed to turn off the gas in the house including to our water heater. We woke up the next morning to a 60 degree house after just spending $19000 for a heat pump and burner a whole new HVAC system and we're freezing! My dishes weren't clean with warm water so they need to be redone, my emergency electric heaters are now on all over which aren't efficient and wasting more of my money, and my call on a Saturday for emergency service isn't getting anyone to call me back. This is the last straw! Stay away from this company! I didn't even mention that they had something leak from my old HVAC when they took it outside which stained my rugs, my front steps, and left a stains all over the outside walkway. I'll now need to hire someone to power wash everything, and replace my entry way rugs. I'll also need to repaint the door into my HVAC room because they scratched it up and never said a word. They also used a step stool I had in my home with muddy shoes that I need to clean, along with my floors and my dustpan. But even with all of their mess ups I was willing to over look them, but sitting here in the cold a couple of days after spending a small fortune is where I draw the line. They need better training and check lists. read more

I would rate zero stars if I could. After being a long-time loyal customer, I regret to share that IAQ Medics has significantly changed of the past few years with more of a focus on swindling customers and horrible customer service. They recently misquoted a repair and then overcharged me for it. When I tried to contact management, they claimed they would contact me but entirely ignored me. Save yourself the dishonesty, poor quality service, incompetence, and frustration by selecting a better HVAC company that actually cares about their clients and customer satisfaction. Believe the negative reviews - they are real. read more

This is not the same IAQ anymore just check the recent reviews. Been a customer for 6 years without any problems but prices quoted this year are 20-50% over well-rated competitions' quotes. The office staff and techs are still friendly and honest, but I'm priced out of being their customer. read more

Arrived promptly and diagnosed the issue but their service call cost was $20 more than competitors and repair price was in the words of two other companies I got quotes from "criminal" I saved 50% off by going with another highly rated HVAC company. read more

We had a maintenance plan with the company for 3 years Every time they came out, the work was not performed correctly and we had to call them again to fix it and were charged an additional "diagnostic fee" of about $80.00 for something that they did not do right in the first place. Once they claimed to have performed the necessary maintenance on the humidifier and after they left the house started to become very hot and the paint on the walls started peeling. Another time they said there was a wire stuck between the humidifier door after they had performed their annual "maintainance" and so it was not operating correctly. They charged me an additional $85.00 for someone to come out just a few weeks after the maintenance was done, as though we would have inserted a wire. I do not recommend this company. read more

**UPDATE AFTER SPEAKING WITH OWNERSHIP** When you have a new system installed, in order to honor the workmanship warranty, the company requires you to have them come out twice a year for maintenance. The owner, Dario, has told me that they won't be coming out to maintain it because I was honest about my review of their company, even though I didn't bash them. Evidently, in their opinion, my communication with the was less than stellar, so I decided to have my wife call and schedule the follow-up visits. Scott Melice told her that they weren't coming out until I deleted my reviews. Holding customer hostage is a garbage way of doing business. Dario, the owners, doesn't seem to think this is the case. Whats worse is that Dario told me over two weeks ago they would be mailing me a small refund, which of course was never sent to me. So now I have a new unit, that wont be warrantied because they wont come out and do the maintenance of the AC unit I paid them to install. The maintenance package was part of my contract with them. They are currently in breach of contract. My lawyer said it's not worth dealing with. **END OF UPDATE** read more

We have been with this company more than a few years. They do our cool check in the spring, and heat check in the fall. By being on there, yearly maintenance plan we are able to get priority service when needed for emergencies, which has happened more than once . They were amazing last summer when my mother-in-law had passed and we held a memorial service For her with a reception at our home afterwards and that morning at 8 AM we realized the AC was broken. We callEd IAQ and explained the situation and they fixed it 30 minutes before the reception. What an amazing company. They were considerate, thoughtful, and really blessed us that day, and doing what they could to get the AC working again. I am so glad that we have them on contract and recommend them to our friends. read more

As a rule, I don't try to DIY anything in my house that deals with electric, water, or gas. When I recently bought a new natural gas grill, assembly was easy and I could have connected everything myself, but I wanted an expert to look at the gas hook up from my house to my grill. I called IAQ Medics to have a Master Gas Fitter inspect the connection and make sure there were no leaks. And boy am I glad they did... My technician was able to determine the gas flow pressure coming out of my house was too high for safe grill usage. They were able to come out and build a regulator system that will control the flow of gas in a safe and manageable way. Had I tried to DIY it on my own, I could've risked serious injury or, at a minimum, lost my eyebrows in the process. I am grateful to IAQ Medics for the personal care and responsiveness they exhibited with my home and family! read more

My review is based on my experience during the consultation and sales process only. We decided to buy from another company. Brandon was our consultant and was a pleasure to work with. He answered all my questions and was very responsive throughout the process. There was no pressure to purchase the HVAC system, which I really appreciate since we were working with 6 companies for an estimate. Even though we didn't go with IAQ Medics, I can see myself working with them again if we ever have HVAC needs in the future. read more

Purchased a standard maintenance plan which includes two visits. First visit went fine, but when I reached out to try to schedule the second, I was incorrectly told that I had already used up both visits despite my protests. I went ahead and purchased maintenance with another company and had them come over. A few weeks later IAQ inexplicably emails me to schedule my second maintenance visit. I explained the situation and asked if they would be willing to issue me a prorated refund. I never received a reply. Can't recommend. read more

I requested an inspection of 2 heating systems (one on the ground and the other upstairs) in a townhouse Indoor Air Quality Medics arrived promptly on 1/4/19. His report stated: "Performed heat maintenance on both systems. Checked filters and humidifier pad both items was replaced, inducer and blower motors, burners, flame sensors, and all electrical connections. Recommendations are as follows; inducer motor for main unit downstairs and a steam humidifier for same unit. Systems operating at this time." He said that the induction motors were drawing too much current and recommended (and later sent a formal proposal) for 2 new induction motors for $2200. I watched him test the current on the ground floor system and, as a PhD physicist, I could see that the device was measuring the magnetic field around the induction wires but it was too close to other wires and would thus read too high a current. I had another HVAC provider check out the system a few days later and found both induction motors were not drawing too much current. read more

Our AC drain line backed up and shorted out our circuit board and motor. Adam came out quickly and was thorough with his diagnosis (he even braved our creepy crawlspace). He was knowledgeable, personable and respectful, and was patient talking through options for replacement. Diagnostic fee was much more reasonable than other HVAC companies (like 5 times cheaper than 4 service pros). They fixed it quickly and professionally and added a safety feature to avoid this happening again. I was also particularly happy they didn't try to push any other services or products like other companies I have dealt with. Would recommend. read more

This company came and looked at a clicking noise for us and took our payment. 2 weeks later they said there was a malfunction with their processing system and they needed to take payment again. I told them I would check with our bank to make sure the payment didn't get through and call them the next day. The proceeded to call me 2 more times within 24 hrs asking if I looked at my bank. When I expressed that they didn't need to call so much that it was boarding on harassment they defended themselves saying they were calling at their opening and losing. I'm unsure what they don't understand about me stating I would check and call them back but apparently they expected me to drop my entire life to look. When I called them out on it they were very rude. Said it wasn't their fault the payment didn't process it was the system they were using. As a business owner it doesn't matter what failed. It's not the customers fault and calling multiple times is not a good way to keep customers when they're feeling harassed and you don't own up to it. I paid and will check my bank later just so they would leave me alone. read more

Update- The installation went smooth as butter...It started with Dario (Owner) giving me a call the day before to discuss installation details. Early the next morning Carlos showed up early to discuss details and assess the site then Joe and Ron arrived shortly afterwards. Carlos took the lead as the most experienced one. As he was working on the inside unit, Joe was working on the outside and Ron was the helper for both. They explained everything as they went along step-by-step until the installation was complete. I must say the guys were very helpful, courteous and professional. Carlos - The most experienced of them all- Very knowledgeable!!! Took the lead on the project, provided guidance, teaching the other guys, but also was open to suggestions which are all qualities of a great leader. He also followed up with a call afterwards to check-up on how my experience went and to see if there were any questions I may have. Joe - Very attentive, detailed, patience and had a lot of tenacity. He went over everything with us after the installation to make sure all of our questions and concerns were answered. Ron - Willingness to help and learn was great. He was sort-of-like the "glue" that held things together and kept the job moving along. All-in-all this was a great project to be a part of. From the owner (Dario), to the office personnel (Drew) to the technicians and supporting cast (Carlos, Joe, Ron). I wanted to make sure that they were recognized for the exemplary service that was provided. It was a pleasure to have then in my home to do this job. I am very happy with the result and I am sure that I will use them again. I recommend them 100%. read more

My air conditioner broke today. Called IAQ Medics, they came out within 2 hours, replaced the capacitor and everything working fine now. All extremely professional. Highly recommend. Brandon and IAQ saved the day!thank you! read more

I manage residential properties and IAQ Medics is always knowledgable, fair and honest. Everyone from the service techs to the install techs to the people in the office are always friendly. When I needed my own system replaced they did a great job of recommending and explaining different options. The install techs were great and professional. I highly recommend. read more

Customer unfriendly. An unqualified technician misdiagnosed the problem with my HVAC system. I had a water leak in my basement. The technical said a piece of the system was not going In the drip pan, he said he pushed it back in place and everything would be fine. To my surprise, 10 days later, the water leak happened again! I called another service company And the real problem was low refrigerant which caused freezing on the coils and leak in the basement. I called to ask for a partial refund due to the misdiagnosis and extra cost to me. I was told NO. Sounds customer UNFRIENDLY to me. read more

Company installed the wrong size air handler. On the one they did install, I cannot find an air filter for it in any of the local home improvement stores. I have to special order them online. I didn't sign off on this change but the company insisted that they have a copy to prove otherwise (they said they would email me a copy, that never happened). The contract I have, with my signature on it, does not have that change. The company said that they have the same document with the change and signature on it. This leads me to believe 1) they are lying or 2) they changed the contract after I signed it. Either way it would be unethical. Then they wanted me to purchase the filter through them, that was not going to happened. I wouldn't give them more business. They also stated that they can correct the part for $1500. This was to correct something they contractually failed to do. I will not be doing any more business with them, but I will manage a work around for the incorrect part. read more

We asked for someone to come out and give us an opinion on our A/C unit as our current servicer had given us a quote of $7100 to replace our A/C unit. Someone came out, Dario Compain (turns out to be the owner) and told us his opinion. He was with us for about 3 1/2 hours. He spoke to us and he did not try to sell us anything, but we ended up getting a new A/C unit, a new electronic air cleaner (hated the other one that i had to clean every 2 weeks!), and a new humidifier (old one wasn't working well. He gave us 1 year of the fall/spring maintenance. He got us set up with zones in our house (hallelujah!!) and we spent about $10K total. This guy knows his stuff, he is very low key and fabulous to work with. He gave us his opinion for free, and that meant a lot to us. One of his employee said that he had Dario do his HVAC system, too. Please give this place a call if you need HVAC servicing. He and his employees were professional, hardworking and honest. We are changing from our other HVAC servicing company. read more

These guys are the best--every time they come they arrive on time (if not early) and work hard to fix your problem fast. They are always professional and courteous. They are highly knowledgeable and proud of their work. IAQ Medics won't try to overcharge you like some of the other companies will. They are honest and I'm so glad to have found them! I would never go to anyone else. read more

I contacted IAQ medics about having my Air ducks cleaned. Spoke with the receptionist she was able to set up a quick appointment. Within a couple days Cameron and crew were out to my house cleaning my airducks. The associate Cameron was polite and well knowledgeable.. overall a great experience 10/10 would recommend read more