Worst dealership ever. We ended up cancelling and not taking the car. Then the dealer wouldn't…read moreprovide it in writing that we didn't take the car. Would not recommend.

I gotta say this is the biggest scammers. Why? Cause they tell you to come in to look at the car…read moreand they said they sold it but took it back to auction. LIES ro try bait and switch!!! Coming from Manhattan to see it only for the sales lady Allison Sosa say its sold. WTF!

I could not let this spectacular experience go untold…read more.. This week, I decided to check out the new deals on Audi q7. This will be our 3rd Audi. Love the truck, but the prices have gotten out of control. After getting a trusted recommendation to Audi Great Neck (795 Northern Blvd, Great Neck, NY 11021), we thought we'd see what they were offering. We wanted to match to what we had with a new (rare) color and the "black" package. To our surprise  Drew Russo and salesman Joe Mortell were a great big help. Not only did we get exactly what we wanted, but it was delivered within a week. They went above and beyond to make sure we walked out of their happy customers!! We were in/out without all the haggling and games that dealerships like to play. Pick-up was just as easy, signed, and drove off. Thank you, ANDREW  RUSSO, and JOE MORTELL for the very professional service, easy experience, and putting us in exactly what we wanted!! See you in 3 years!

I purchased an Audi Q8 a month and a half ago. I've yet to receive title to the car, and the car is…read morestill unregistered. Audi Great Neck refused to extend the temporary plates. Audi Great Neck filed the application for registration was late, and they cannot give an ETA on when it will be complete. I've been trying to resolve this issue via phone calls and emails for 3 weeks. There is no sense of urgency on the dealership's part, to the extent they respond at all. tl;dr: this dealership sold me a car but refuse to provide the title or register the vehicle. Nightmare to work with. Would not recommend. --Update as of May 17-- Audi Great Neck has yet to provide an ETA or explanation. I still do not have title to the car I purchased. I still do not have a registered car. It has been more than two months now. In response to "Colin J." from Audi Great Neck: GM Jorgina Beto emailed me on May 6th to say that an update would be coming the next day. It's now May 17th, and still no update. Jorgina has ignored subsequent communications.

Thank you to Steve in the service department for all his help getting my car fixed! He really did…read morego above & beyond... I truly appreciate all he did!!

Thank you for calling me today to let me know that my truck needed service. It reminded me of the…read moredisdain I have for this establishment. I called 3-4 times a year ago to try to get a an extended warranty for my vehicle and not once received a call back , even though I always brought in vehicle for service only here and always accepted their recommendations of service. I even came to the location to speak to that same individual (Benny D) and he was not available. Left a message with front desk and still didn't receive a call. I will never come back here!

The hose was replaced there and it is NOT fully connected, now the coolant is leaked and the engine…read moreis overheated, the car has to be towed to another shop, the funniest part is, reported the issue to North Bay, they asked for the invoice from other shop and say that they will review with service director, it's been more than three months ,called couple times for status update, and no one call me back.

Not very happy with my last experience. I have been with Northbay Service since I bought my…read morevehicle in 2016. My service advisor that I used to have was great. Unfortunately for me, he retired, good for him, not for me. I was given a new service advisor. They had to change my ac compressor that went on me. Upon diagnosis, they also found an "oil leak." I took their word for it and said ok, take care of that too. I had an aftermarket warranty and they did not pay the whole amount. I totally understand that I had to pay the difference in both labor and parts, which is fine. but they could not tell me why they were charging me more labor hours than the warranty company would approve, and they are both getting the labor hours from the same source. I understand I had to pay the difference, but the unexplained extra labor hours is what did it for me. I also had them do an oil change and a tire rotation. I specifically asked them for this and they said, yeah, no problem. When received my vehicle, I noticed that the tire rotation was not done. I know because I had a curb rash on 1 wheel and it was still there in the same place. I went in, and asked again if they did the rotation and they said yes. When I brought it to their attention, I was told, "oh, they must have missed it". At this point, I don't even know if they changed my oil or just said they did it or was there an actual oil line leak. I am a very loyal customer and I don't like to feel that I have to question these type of things. Experience was very disappointing. At this point, I'm thinking about looking for a new place to service my vehicle.

5/7/2026 Sent an…read moreemail on 5/ 4 2026 to Auto Expo regarding my brakes. The brakes were suppose to be repaired twice on this vehicle. However when I took this vehicle to a certified Porsche dealer..they noted the rotors were rusted amd never replaced. Please note this would be the third issue with the brakes beinf repaire. Today still no response from the dealership or service department. When I went over to the dealership to speak to Steven B ..General manager. He was rude, disrespectful and stated he didn't have to soeak to me at all. These guys are con artists on every level. The cars are garbage noting also there seems to be an accelerating issue as well. Please stay away from this dealership!!!

Worst dealership experience ever we've been loyal to silver star motors in queens for many years…read moreand wanted to branch out. when i tell you this was the worst costumer experience i am being very kind. The man that helped us was rude and dismissive he wanted to buy our car for 14k which we were not opposed to. But when the time came to talk about purchasing the vehicle all of a sudden the price listed online was out the door and a brand new very sketchy price that made absolutely no sense was given.the guy we were speaking to said "i want what your smoking" the unprofessionalism was out the door stay away from this place. i took the time to write a review so please STAY AWAY.

From the minute I contacted Alejandro at European Car Masters, I was treated like royalty. He…read moreanswered all of my questions, met all of my demands, and made the car buying process simple and smooth for me without any pressure. I love my Mercedes Benz CLS 400, and I will definitely go to Alejandro Sanchez for all of my future car buying needs. Adam

Paid 300$ in ubers to arrive, 1 hour and 30 mins to even get here for my appointment just to get…read moretold the vehicle had sold a hour after my appointment was made. Would have been nice to receive a heads up a day prior to not come in. Wouldn't recommend as the price fluctuated on the phone from 11K to 17K quickly. if your coming from far i wouldn't recommend this dealership.

Bottom line up front: I met 2 salesmen, and the owner, and all three are excellent folks to deal…read morewith. I bought 1 clean vehicle that is running very well so far. The experience was lackluster at first, but was turned around and ended well. The long version: I was looking for a family vehicle, and after looking around a bit, I found that Great Neck Buyers and Sellers Inc had a very clean 2012 Land Rover Lr4 with 81K miles. Listed Price: $16,695.00 I verified that it was there. Kay was very pleasant on the phone. I was coming from 1 hour and 20 minutes away, and scheduled an appointment to test drive the vehicle. I was already approved for the loan with my bank. When we got there we were introduced to a salesman name David. David was an excellent salesman, I have no issues with him. He was just doing his job so I don't blame on him. He quickly let me know that The price was not the real price in that I would have to add $1,995 down payment to be at the price. So the vehicle's actual price was: $18,690! Anyway, we where allowed to see the vehicle, but it was not ready for a test drive. I insisted that we test drive, but was brought in to do paperwork instead. I figured ok, no problem. I explained, as we start the paper work, that I was already approved by my bank. That news seemed to trouble Dave, he mentioned that we MUST finance with them. They don't like you buy without financing through them, since the owners make money with the banks and so they require you to finance. But he was nice enough ask for an exception, and he got it. He then proceeded to go though some numbers, so he got a piece of paper and started adding in more fees (he did waive some). By the time we got to the finance guy here is what it started to look like: $1995 down payment $1099 Prep Fee $295 Doc Fee (waived) $525 DMV Fee (insane) The straw that broke the camel's back was when he mentioned a warranty, and I told him that I had one included in my bank's financing. He had to ask for permission to waive this as well. When he came back, he introduced me to Kazi, another salesman there, who politely explained their warranty policy (that you must buy one from them), he offered that he would ask the company for permission and give me a response the following day. At that point, I explained that enough was enough, and that I did not agree with their style of operation, and would be looking elsewhere for a vehicle. So I left. About 45 minutes later, I received a call from Kazi requesting the opportunity to make everything right. He promised to have the vehicle ready for test drive the next morning. I agreed to discuss it the next day and see. Kazi called me the next day as he said he would. I explained that I felt that since I was fortunate enough to be approved with warranty already, that I did not appreciate such of what i felt was a run around. He was very apologetic, and courteous. I asked him for the no-nonsense price, and he told me 18,500 plus tax and tags. I took a day to think about it, and agreed to test drive and if all well, purchase. Kazi was off on the day that I went in to test drive and purchase. But he made all accommodations for me, so that I had a pleasant experience when I went back. I did. David had the vehicle ready to test, I did, and agreed to purchase. From that point on, I worked with David and John, the owner, whom were both professional, and courteous for the entire transaction. In the end, I purchased a fine vehicle at a decent price, from professional and courteous people. My only qualm is with the process, the added fees, hidden down payment, and the required finance and warranty, but at the same time, if I was not preapproved with a warranty, I would have had no issue with the latter. All is well that ends well!! I recommend this dealership, just be ready for the parameters stated. What cannot be understated is the professionalism of all three gentlemen, and especially Kazi for reaching out to make it happen. Thanks to David, Kazi and John.

They are in the business of dealing cars but they don't know how to actually deal cars. Beware. I…read morecame in to buy a car with cash, brought in all the required paperwork and even provided them with additional changes to the insurance to satisfy their request. After an hour of back and forth they still couldn't figure out how to process the sale. I am walking out frustrated and with no car just out of principle. They didn't even know what a smog check is!!! What was supposed to be simple was a pathetic effort on their end. I walked down the street and purchased a vehicle with no hassle within 45 minutes! Stay away from them!

I put one star as i could notpost without it The worst…read moredealership. service person took my car for a joy ride items stolen from the trunk they never told and they knew found out when i got home AVOID AT ALL COST

I am a Alfa Romeo Quadifolio owner . I have never been treated so poorly at any dealership getting…read moremajor work done to my car by the service department . I am appalled by Kevin the service manager and the service receptionist attitude and behavior! I hope to be able to speak with the owner and general manager but so far I have had no luck reaching them.