Lance was very fair and honest with the deal he gave me on my 997 Turbo. Highly recommend! These…read moreguys have the best inventory of modern classics and exotics !

Businesses live and die by their reviews, so I understand how a negative review can affect them…read more Bad reviews often are not deserved, or small issues are blown out of proportion, so I normally leave either a positive or no review. I settled on 3 stars because I am satisfied with the car I ultimately purchased. I have purchased more than 50 vehicles over the years. I've also sold multiple cars on consignment that were ultimately sold over the Internet, so I know the process. I had never purchased a car over the Internet and, after this experience, I will never do so again. I erroneously assumed that a luxury car dealer with over 15 years in business would have in place a rigorous, detailed, well-documented inspection process before offering a car for sale. Their website boasts "We offer a level of customer service that is unparalleled in the industry". This review can't accurately convey the frustration and follow-up required to get to the finish line on this car. No individual issue taken on its own was important. But cumulatively they added up to a nebulous, tiresome, and frustrating process. I emailed the owner Lance, and sales manager Stu multiple times. The outcome might have been different if either of them replied. So, if you are willing to go through the process, you will probably, like I did, get a decent car at the end of the day, but the process is exhausting.

December 26,2025 (Pending Snow Storm)…read more One of the most overused phrases from a car salesperson is : "Our Service Department is the BEST!". A pending snowstorm, like everyone else I depend on my car too much! Unfortunately, it's towards the end of the work day and it's an issue I can't avoid. We all have certain family and friends that you have on "speed dial". This is the sentiment I hold for Jamie Nussbaum and his wonderful staff at East Hill Subaru in Roslyn, New York. I made the call and Lisette answered. She immediately understood my issue and responded, " You know there is a snow storm coming. You need to bring your car here and we'll take care of it". Lisette is another example of a true professional that takes great pride in her position. I arrived and was greeted by Service Advisor Justin Peralta. He did the intake and assured me the car would be thoroughly checked out and I would be updated throughout the process. In a short period of time, Lorrie Santiago came to inform me that my car was ready. Lorrie Santiago is always congenial, professional and laser focused on the task at hand. Lorrie's area is highly efficient, the paperwork and fob were all ready to go. Lorrie informed me of what was completed, asked if I had any questions and personally thanked me for bringing my car to East Hills Subaru. Lorrie is very proud of this organization and it shows every time! Integrity begins at the top! Jamie Nussbaum is an extremely professional individual.His affect is always pensive yet gregarious in nature. Jamie's attention to detail is reflected in every aspect of his Service Department. The amount of pressure with work orders, pending projects, emergency customer drop-ins could make this Service Department of "FRENETIC HOT ZONE". However, to the contrary, Jamie's strong but calming presence guides his ship through another day of success for his entire team. Philip Saccio and Justin Peralta are top Service Advisors. I've been most impressed by both of these professionals. These men take their positions most seriously. The initial intakes are thorough, the process is clearly layed out with potential cost and a clear timeline is presented. Philip Saccio and Justin Peralta assure me they are dedicated to success. The man behind the curtain where all the magic happens is Sandro! I call him the "Economist-Master Technician. Sandro always has a smile along with being extremely gifted. His videos that he takes of the work he performs are extremely informative. Sandro will always give suggestions to keep my vehicle at its peak performance. Sandro's economic background is always integrated into his technical practice. It appears Sandro's daily mission is to be the best "Economist-Master Technician" every day. Mission Accomplished Sandro! Finally, I have to acknowledge Jamie Nussbaum again. He always takes a compliment and deflects to include his team. His conversations with me always demonstrates a pride he has of everyone on his team. I understand his pride in working with these great professionals. My wife Diane and I are most grateful for all you've done for our family. Diane and I wish you all the best NEW YEAR 2026 and may God continue to bless each and every one of you! Thank you! P.S. Your Service Department is one of the BEST! Your sales representatives should bring every potential purchaser to see Jamie and the Team. It's the ultimate closer!

Amazing service, kindness, friendship and genuine concern. This is a car dealership like none other…read moreI have experienced. THANK YOU!!!

Our relationship with Rallye Mercedes started off wonderfully. We worked with Rodni and did…read moreeverything possible to get us into our car. If he represented the dealership on his own then it would be 5 stars across the board. What decreased my rating significantly was the service every time we visited. The rest of the staff were extremely rude. If you walk in and smile and say hello they look at you and say you need to wait. The very last straw for me was when we were getting our car serviced and our loaner car malfunctioned and shut down a mile away from rallye. The dealership was unfortunately about to close but I called to se if they wouldn't mind waiting and the woman who answered the phone was incredibly rude and unhelpful. She told me that it was my problem. Luckily when we hung up we called back and spoke to someone else who had some courtesy. When it was time to look for another lease, I had enough. Why spend all that money to be treated like trash from half the dealership? We're in an Audi now. Audi Queens.. service was impeccable.

Rallye Motors at Mercedes Benz is fantastic! I didn't purchase my MB here but I get my car serviced…read morewhen needed. To all the Staff who have helped me...thank you! Mia, Nick, Rob, Asib & Tyler. You've made my experience flawless and I appreciate the professionalism, knowledge and turn around of my vehicle. Great staff! Management, please realize how important your staff is to the Rallye Motors MB Company. They are gems who are great with the customers! They are the "Ritz-Carlton" Employees.

I had an outstanding experience with Rallye Acura Service from start to finish. Jeorgio was…read moreprofessional, efficient, and genuinely cared about making sure everything was done right. He took the time to clearly explain all the issues and my concerns, which I really appreciated. I previously had my car serviced at Paragon and Acura of Brooklyn, this location is by far my favorite! It's not easy to find a place you can fully trust with your vehicle, but this team truly delivers exceptional service. I would highly recommend them to anyone looking for reliable, honest, and high-quality car maintenance.

We leased a new 2026 RDX and I was lucky enough to work with Jonathan Mercedes, one of the Sales…read moreManagers. He was able to put me in the car I wanted at a BETTER THAN EXPECTED price, with literally next day delivery. I know this sounds too good to be true but it is. Jonathan and I transacted business via text, email, and phone and all I had to do was show up and drive away. REALLY. I cannot recommend this dealership enough if you are in the market for an Acura. Jonathan made me feel like my satisfaction with my purchase was more important than their profits (whether it is true or not! LOL). I HIGHLY recommend this dealership and if you can, ask for Jonathan.

We just purchased our fifth Toyota vehicle , the fourth from Penn Toyota. As was with the previous…read more4 times, our most recent experience in the purchase of our new 2025 Toyota RAV4 XLE was most exceptional. Our experience began with a most wonderful, honest, and gentlemanly salesman, Tommy Kim, who can be described as nothing less than an absolute gentleman. He was great throughout the entire process ...all the way from purchase to pick up. Additionally, the service provided by both Nick Mignano, Manager, and Chris Volonakis, finance manager clearly surpassed any service we have experienced at any other dealership. As indicated, in addition to the 2025 Rav4 XLE that we had just purchased and picked up, we had previously purchased a 2011 Highlander, a 2013 Rav4 Limited, and a 2020 Rav4 Hybrid. All of our vehicles are regularly serviced at Penn Toyota. Our experience at Penn Toyota throughout the years has indeed made us feel like we are part of the Penn Toyota family. Tommy, Nick, and Chris should be highly commended and recognized for the attention, commitment and exceptional service they provided to my wife and I in the purchase of our new Rav4. You can't go wrong with Penn Toyota.

I tried calling at 10:30 am. I am looking forca price on an…read moreextended warranty.I was informed ONLY finance handles that. I was instructed to leave a voice mail, apparently no one around to take my call. It is hard to believe they are selling cars at 10:30 am, and all F&I staff are too busy to answer the phone. I love PennToyota but am annoyed I could not get a simple question answered.

We got our car from this dealership and had an incredible personalized experience from Keith…read moreWilliams (Floor Manager). He was professional in all the paperwork, patient (he stayed late to deliver our car) and was attentive in explaining all the details of how our car works (over 30 minutes). He made the process as smooth as possible. We made 3 visits and drove off with our vehicle. We initially met with another sales agent-- he promised our car would be there on a specific day-- called us to let us know it would be there after 2:30PM. Then called 10 minutes later to inform us the car wasn't even in their warehouse-- but rather still in transit from Mexico and wouldn't be here at the dealership for potentially for a month. It really left a bitter taste in our mouth with that sales agent and the dealership. However, we spoke to Joe the manager-- he found us our car at a good price and Keith really sealed the deal and made our experience amazing again. Thank you Keith for making this deal happen for us. We are very happy!!!

We recently purchased a Chevrolet pickup and had an exceptional experience working with Gus. From…read moreour first interaction, he demonstrated professionalism, product knowledge, and genuine care for his customers. He guided me through the entire process seamlessly, ensuring that every question was answered and every detail was taken care of. His transparency and attentiveness made the experience both smooth and enjoyable. I highly recommend Gus to anyone in the market for a new vehicle -- his level of service is outstanding!

i drive by the place and seen a car I was interested in purchasing, I knew the year, the make, the…read morecolor and the location of the vehicle so I called the place and asked for a price of the vehicle I mentioned. he got mad because I didn't know the model of the Toyota I explained to him I didn't have time to look at the model he got mad and started yelling at me then hung up. i can see why this place has such low ratings

THIS PLACE IS TERRIBLE SCAMMERS never go here. My bf bought this car from here and day 1 it was…read moregiving problems and right now just want to return the car and not asking for anything back. Just to take the truck back and they are scammers. DESERVES NO STARS!!! This place sucks I hate if you take your car here for repairs don't ever go back

Service writer Mike is an asset to East Hills CJDR. Is…read moreattention to the customer and the details of all the work that needs to be done far more professional than I've ever received before.

Posting on behalf of a family member without a yelp account:…read more TRUTHFULLY NO STARS! I had the worst experience of my life at at East Hills Chrysler Jeep Dodge Ram Dealership in Roslyn NY...literally the worst. I'm used to being treated with respect, courtesy, and dignity when I go to my Lexus dealership in Glen Cove. This place is exactly the opposite. My husband was looking at a used car there and had been made multiple promises about what they would provide. He brought me back the next day to have a look for myself. All of a sudden, everything that have been promised went up in smoke. My husband had been told the day before that they would put 4 new tires on the car. When we returned for the 2nd look the Used Car Manager said he would only provide 2 and that the gentleman who had promised the 4 wasn't there and he was overriding the original decision because 2 of the tires seemed fine. They were not fine, they were used. He and the manager went back-and-forth for quite a while, but he was adamant and refused to keep the commitment the dealership originally made. After listening to this for almost 30 minutes I quietly gave my opinion and told him that when a company promises something they need to stick by their word. He was rude, disrespectful and inconsiderate to me. He spoke back to me in a stern, forceful, dismissive manner even though l had spoken to him with total respect. In addition, when our salesman, a young man, (l'll be kind and only refer to him as R) took us for a test ride, he was clearly out of sorts and inept. He had told us it actually wasn't his workday and he had just come from the gym. He acted like he knew nothing about selling a car. We asked him questions as we were driving and all he did was grunt or mumble. There was one pivotal question re: a purge valve issue we asked him about that we had seen on Carfax and he said he had no clue what we were talking about. He didn't know what a purge valve was. We happen to ask that same question to the Used Car Manager and he said that he didn't know either, that he wasn't in the service dept. so we shouldn't expect an answer from him. He said we should ask the people at our Lexus dealership. Seriously??? Please note that as we later researched, the purge valve is a key component of the car's EVAP (Evaporative Emission Control) system. This is a really important fact and if it's on a Carfax review, the sales people should have known exactly what it means. And to add insult to injury, the General Manager was in his office listening to all of this going on and just sat quietly at his desk, did not intervene, did not walk out to address the problem... nothing, not a word. This is what this East Hills dealership calls management ? Not even close. Even if my husband had wanted that car more than anything in the world, he would never consider going back into that place. He wouldn't give them a penny after the way they treated me and reneged on their word. Awful awful awful dealership - stay away!

Had to give them one star because I did not have the option of negative stars . Jason Gorman is…read moremost definitely the worst salesman I have ever encountered in my professional career . Beware of this man- unresponsive to any follow up once sale is made. Lack of professionalism is being kind - no calls returned- no follow up from him -car is at dealofor 18 days with no contact by dealership. Manhattan Motors has been the most expensive disappointment I have ever wasted my money with . DO NOT EVEN THINK ABOUT THIS DEALERSHIP as a company to do business with - Biggest scammers - Will expose them with media posts and articles in 2024 in order to prevent others from getting taken for a ride - a bad ride! Look at the other 15 1 star reviews before you get scammed as I did !!!

I am currently lookong to have a vintage Porsche 911 restored and perhaps a little bit more ;) 100%…read morerecommend this place. Not only a haven for Porsche, street and track, repairs and brilliant restorations, have seen additional exotic brands being restored to the highest of standards.

Rip off!!!! This is why people (don't like and) shouldn't use dealerships for service. My vehicle…read morehad an open recall and while I was there I had them change the oil and rotate the tires. $114.74 Not only is the price ridicules they didn't even adjust the PSI in the tires properly, all tires 6 to 8 PSI over. Never again!!!

Incompetent and not trustworthy. Don't waste your time…read more Inquired through TrueCar and they never gave a certificate with the price of the vehicle which according to TrueCar they should have. They provided no information at all in the email. I was then given a monthly payment of $6XX/ month for a Nissan Murano S with no other info yet I had asked for a detailed quote and wasn't provided one. It was obviously heavily marked up above MSRP. Asked two salespeople Keith and Kevin who contacted me for a detailed quote and got nowhere. They wouldn't even provide the sales price ie is it 3K markup? Truecar originally showed an estimated discount below MSRP which this dealership would not work with and instead chose to charge well above the pricing shown on Truecar though they partner with them. They just used Truecar for leads. "highest levels of Customer Satisfaction.*" at the end of the email is a joke. I tried contacting customer service to explain what happened before leaving a review and they never responded.