I am thoroughly impressed with the level of customer service this dealership showed. I originally dealt with Whitney in service who got me in contact with our fantastic dealer, Austin R. The entire process was seamless and I drove off with my dream car in probably about an hour flat. I would highly recommend working with Austin, as he is professional and extremely knowledgeable on the vehicles he sells. read more

I am a happy Infiniti customer, and employee. I have bought 6 cars in 3 years from them. Everyone is kind and patient from service to sales and management on either side. read more

Avoid this dealership at all costs. Make Sure the original equipment was not removed from your vehicle if it is a certified vehicle for sale there as mine was. read more

I visited their location in late October as I was 'considering' the purchase of a car. In the end I decided against the purchase, it was a beautiful car, just didn't agree with the terms. I specifically asked that they not make credit inquires until was sure on my decision. Well, 24 hours-5 days later I received notifications of five credit inquiries having been made. I visited their location and spoke with the GM Mr. Francoisi, who assured me they would correct this matter...three months later, Bonnie Miller in accounting continues to give excuses as to why the unauthorized inquiries have not been removed. After informing her I would go to consumer affairs and file complaint, she still wanted to hand my case to someone else while she's out of office. Really disappointed!!! read more

This is my third dealing with the service department and it has been a fantastic experience as always. I use to take my car to the West Palm Infiniti but they have always been to busy or not that helpful with my issues when I bring it in so once Stuart opened I wanted to try it out. Chad is the head service guy there and always very polite and very helpful. I had some issues with minor things with my car and brake work that needed to be done. I called ahead to schedule a drop off and they were waiting when I got there. Went over all the details and they said it would be no issue and keep me up to date on the progress. This included calls from Chad each day letting me know the progress of the repair and asking if he needed to look at anything else while they had it. So overall they are going out of there way to make your experience the best possible and not to mention once I got the car back it was better than I could have expected. Overall excellent customer service and even though my car runs great I know where I will turn if anything happens. Highly recommend and even have had my parents go there with their Infiniti and have had the same experience as well. read more

Don't let them fool you and steer clear of this dealership. Unless you are buying a new vehicle this is not the place to buy a car. Upon test driving the car I mentioned the brakes did not feel right. I was told everything was in great working condition and don't worry it's a certified pre owned vehicle everything is 60% to new or they can't sell it as a certified pre owned. Well 6 months down the road I already need new rotors because the initial problem I had was never resolved. Also within 30 days of purchasing the car I had brought it in twice because of engine problems. They had to put a completely new engine in my vehicle due to the sludge and condition it was in. Let me tell ya it must have been in even worse shape than they told me to replace the entire thing. I have not once received a phone call from a manager, my sales person, or anyone in the dealership even though I have left many messages. You'd think buying a 20,000$ plus car sold as a certified pre owned they would care more about the customer but they don't. I can't wait to get out of this car and will advise anyone thinking about buying a car from here to give their business somewhere else. read more

I recently purchased a used 2018 Infiniti QX60, and I was treated very professional by the entire staff with no sales pressure whatsoever. Shortly after the purchase my wife noticed an issue (non-mechanical as it was an interior issue only) and brought it to the attention of Paul my salesman who addressed the situation immediately with his manager Jason. Everyone was very professional in handling the situation and wanted to do the right thing. My vehicle was left for a few days and Jason even called me on his day off to answer a question I had in regards to the work being completed. He thoroughly explained the process to me as to why there was a slight delay and offered me another vehicle to use if I needed one. The work was completed to my satisfaction and I look forward to having a long-term customer relationship with them. Many thanks to Paul, Hus and Jason. Joe D. Palm City read more

Bought a 2019 QX80. The battery died on me 6 times. The service people kept giving me excuses which were incorrect. The service team at Toyota is much more efficient and professional. I went across the street and got a Volvo XC90. It is a far superior SUV, and the sales and service team are tremendously better. read more

We purchased a used Lincoln MKX from Stuart Infiniti - It was such a great experience. Totally professional from start to finish. We recommend this dealership highly. read more

Just finished a deal with Daniel Lee. Daniel and his team were very accommodating and professional. Highly recommend Daniel and Infiniti of Stuart. You have gained a customer for all my future deals. Thanks for everything guys! read more

INFINITI Stuart - Car Dealers Near Me - Stuart, Florida

This review is for the service department primarily. The sales department was OK to deal with. The service department has been horrible due to numerous screw ups and dishonest actions. I strongly recommend to not deal with this service department. 1st issue: I brought my QX60 in multiple times for a very harsh rear suspension. Infiniti of Stuart service said there was nothing wrong with the suspension. I ended up bringing my car to the Infiniti dealer in Portland Maine. On the first visit for this issue, they found one shock damaged and leaking. They replaced both shocks as well as the rear sway bar end links under warranty. Same issue with the roof rails which were rattling. Infiniti Stuart said they could find no issue but Portland Infiniti replaced both which fixed the issue. 2nd issue: I purchased the Auto Butler detailing option. During one application, the service person gouged through the paint. It was not reported to me. I inspected the car and reported the issue to the service manager. After a short argument, they agreed to repaint the door. The issue should have been identified before I found it. Other issues include overcharging, not providing a courtesy car when reserved and unprofessional behavior numerous times. I will never deal with this dealership again. Think twice before having service done at this dealership. They are unprofessional and incompetent. BTW, Infiniti corporate doesn't give crap about their dealerships. Too bad. I'll see Lexus for my next vehicle. read more

I could not be happier with my used 2019 Qx50. Doug made the whole buying experience from start to finish wonderful and stress less.

My sales rep Aaron was wonderful. He took the time out to show me all the figures on my vehicle and was able to explain the small/big problems to me. He made sure I was able to leave to dealership with my truck. After Ray (General Manager) told me I was approved, I think that day was the best day ever. I really appreciate the deal I got from Infiniti of Stuart. Looking to make another purchase in the near future. read more

INFINITI Stuart - Car Dealers Near Me - Stuart, Florida

This shop does excellent work and keeps the owner informed of what is going on ! Took my loved M35 in for a bag replacement, very satisfied with how they worked with extended warranty company. Patrick, service mgr, did a great job! read more

UNETHICAL LYING SCAMMERS I have never dealt with such an unethical business in my life. These people are an embarrassment to the Infiniti name. I LOVE my Infiniti and feel like I've been an Infiniti spokes model for the past decade. While I continue to love the Infiniti car, I will NEVER EVER deal with this dealership again. I received a factory recall notice, so set up an appt. When I called to make the appointment, the service guy told me that he could not tell me what the recall was for, as there were so many that he'd need to look it up when I brought the car in. That seemed odd to me. But I took the car in. When I dropped the car off, I asked the advisor to recommend a paint and body guy, as I had some small paint chips on the front bumper and hood. We walked the car and I showed him the little chips - none bigger than 1/4" around. When I got home, I noticed that now there was a huge piece of paint missing from the front of the car. Remember I had little paint chips no bigger than 1/4" around? Now I had a sheet of paint missing that was 6" x3". I phoned the service advisor and took the car back. His comment was "well, I can't say that it was our power washer that took the paint off" (oh no? really? we had walked around the car and specifically scanned the hood the day before, I think we can correctly assume that your power washer took that paint off), "but we can do SOMETHING for you, at least get some paint to cover the metal". Talk about not taking responsibility or acknowledging your error. All he needed to do was so "oh wow, I'm sorry, let's make sure we get this squared away", but no, it was as if he had taken a course in evasive phraseology to avoid taking responsibility. As icing on the cake, when I went to pick up the car, they had completed a "complementary assessment" of the car, and, much to my surprise, they had come up with $3700 worth of work that needed to be done, including my brakes, which, allegedly had only 4% left. I decided to get a 2nd opinion on my brakes, and took it to goodyear for a free diagnosis, and it turns out I actually have about 50% left on my brakes. So that "complimentary assessment" was a b*&sh(t plan to rip off Infiniti owners. Oh, and since taking my car in, I have been deluged with questionable offers and notices and emails from the dealership. I continue to support the Infiniti brand and love my car. If you're thinking about an Infiniti or getting your Infiniti serviced, I would strongly suggest you look at a different dealership. These guys are classic examples of why people don't trust car dealers. read more

These people were great getting me approved for a great car that I really wanted! See Kristen if you have horrible credit like me she can get you approved and Neal was great in making a easy buying process but only reason I give them 4stars, bastards gave me brand new car with no gas what kinda shit is that anyway they were great and would highly recommend them! read more

My girlfriend has an Infinity that cuts out while driving. She brought it to the dealer. She spent $640 and it still cuts out. Although now makes a weird noise in the under carriage. We took it back and now they say they do not know what is wrong with it. read more

I purchased my Infiniti Q50 at this location, service the BEST, staffQuality of service A+. Patrick an Nicole are simply the best!

Jason in sales was amazing. After having driven such a long drive to get there, he was so hospitable in offering us beverages and we really appreciate him having the car cleaned up nice and ready for a detailed viewing and test drive. He was very informative about the specific details of the car and went above and beyond in his research to answer our questions. He even emailed me a video to answer one of the questions for me- after the sale, which was impressive. Bryan, the sales manager, was extremely helpful in negotiation of the sale and we really appreciate his part in the sale. The whole team was such a courteous, friendly, happy and pleasant group. They definitely made it worth the long drive to buy my car from Infinity Stuart. They all get an A++++ read more

I always have a wonderful experience when I take my car in for regular maintenance. It is such a pleasure to be able to drive to Stuart instead of WPB. It not only saves me a lot of time but the dealership is beautiful and comfortable. read more

I leased a car in December, 2014. I was sold a wear and tear Policy because I was told my tires would likely need to be replaced when my lease was up and it was less expensive to buy this policy which would pay to replace them as the tread after approximately 30,000 miles would require I pay to replace the tires when the car was turned in. I specifically asked what if I had to replace a tire before the end of the lease. I was told that as long as it was replaced less than one year before the end of the lease, I would be reimbursed. I had to replace two tires, one due to a nail which made the tire unfixable and one due to tread 11 months before the end of the lease. When I contacted Stuart Infiniti for reimbursement they said that the wear and tear Policy they had sold me did not cover that. They never explained just what the policy I was sold did cover. I was basically ripped off for $20 a month for 33 months, the cost of the wear and tear Policy. I learned my lesson. The finance person lied to me and didn't give a damn that he had done so. While not all car sales people are liars, the finance person at Stuart Infiniti certainly was one. I would suggest that you not buy any warranties from Stuart Infiniti as they are totally bait and switch, i.e. Switch to you getting nothing and they getting money from you for nothing. It was disgraceful on their part. It's too bad when people lie to make money. The car is fine but the dealership is terrible, read more

This has to be one of the most beautiful Infiniti dealerships I have ever seen. Great service and team at Infiniti Stuart.

It's always a pleasure to visit Infiniti of Stuart. Patrick and his staff in the Service department get you in and out as quickly as possible. I definitely recommend this dealership for sales and service! read more

The service department is inexperienced and perform poor quality work. We spent the extra money to have maintenance performed on the QX50. Simple things like oil changes and tire rotations. It would be nice if they would reset the on board computer so it does not remind you that your need oil and filter change right after you pick it up from the dealer. Minor stuff but something you would expect from a luxury car dealer. They also rotated the tires. 2 week latter I need to remove a tire and there was no way to get the lug nuts loose with the tool provided. When I got it home I tried to loosen the lugs with an impact wrench set to 120 foot pounds. Finally I worked them loose with a torque wrench. The lugs were tightened to 150 foot pounds where the owners manual recommends 80 foot pounds. The kind of over tightening can warp the brake rotors. If you like you Infinity, don't let them touch it. TB Jupiter, FL read more

Just had my new Infiniti delivered and I have only the highest complements for this dealership. They had the car I wanted, treated me fairly and to top it off delivered to my office in Miami. This is my second Infiniti and I love the brand. Skipped over other dealerships in Miami and Ft. Lauderdale as I didn't get the response and service I expected. They're at the top of my list for my auto needs. read more

Infinity of Stuart is by far the worst dealership i have ever had to deal with. I Leased a Q50 about a year ago and having to go there for service on 3 separate occasions, I was told I needed to pay for whatever my car was being serviced for that day. It was either oil change, or tire rotation, or brake flush. Here is the thing, each time I was told different services are covered in my lease. News flash...all maintenance is covered in my lease agreement!!! Every time I need service i have to fight over my contract, and remind them it should be included, because of what their initial contract states at the time of purchase. Absolutely outrageous! I have anxiety every time my car is due for an oil change, knowing I have to convince the service manager I shouldn't be charged for it. Not to mention the fact, that they are supposed to have loaners available for the customer's convenience and peace of mind. Well...here is another one. Every single time I've had the unfortun to request a substitute vehicle so I don't have to miss work or rearrange my entire schedule, ha..You got it! No loaners were ever available. Please be aware and make sure if you do decide to deal with them, always have them confirm their verbal promises in writing! read more

I was really excited when they moved a dealership up to Stuart. That meant I didn't have to take my vehicle down to west palm beach. My feeling about this place has changed as it has. First the service dept while it's nice and clean, is completely overpriced. The new billing where the tech is paid by the job does not put the customer first. It puts the tech's pocket first. I brought my car here last December to have a headlamp bulb replaced. That small job turned into a ballast and bulb job to the tune of $1300. Of which $400 of it was labor. Their labor rate is $200 an hour. Which again reflects the fact that the tech get paid by the job. So fast forward to November of this year. I purchased the parts and decided to have infinti do the work. Now instead of one ballast, I wanted them to do both. They now wanted $900 for labor. their labor rate is now $225 per hour. One place where technology is supposed to make costs go down. But somehow it makes them go up. And GMC isn't any different. Their rate is $125 per hour. This is just robbery pure and simple. I don't blame the tech. He's trying to make a living. The dealer is going way overboard with the charges. read more

All it took was a 45 minute.... People speak of their car buying nightmares, but this was anything but that. My salesman Neal Newmark, was attentive and quite honestly amazing. They had the car I wanted worked out the deal with me via phone took my trade in and had everything delivered to me on a Sunday Morning in Miami. I will never step foot in another dealership when I have access to such great service from Infiniti Stuart and their entire staff. read more

Great experience purchasing a Q50 at Stuart Infiniti. Our salesman was Neal Newmark--very knowledgeable, friendly, low keyed and efficient. Got us the price we wanted, the features we wanted, and made it a stress-free experience. This is the wnd car we've bough at this dealership. We LOVE Stuart Infiniti. And we love Neal, too. read more

I was very excited to trade my car for a larger one, so I went in for a test drive and got what seemed to be a great deal. Being that I'm getting married in less than five months I didn't have a lot of extra money to work with but I put down $2,500 to get payments down and was super excited. I purchased a Hyundai Sonata that was only two years and seemingly in great condition. Forward to today, I just had to pay over a $1000.00 for a new air compressor even though my car is under warranty with Hyundai. It seems Infinity of Stuart put a bandaid on my car and made it seem cold when in fact it somehow has three significant holes in the air compressor which are not covered by warranty because of prior damage. I just got this car less than three months ago and have not put a scratch on it! To say that I am very disappointed is putting it lightly tried to call the service department and left a voicemail for Jason Moody. No response. Understandably buying a new car is a risk but I was told by someone in service at infinity that if Hyundai didn't help to call them and they could help me. However, upon calling I'm getting the cold shoulder. Well ok, thank you and as you had really impressed me before I am left knowing I will not be going back as we were going to get our next car there and most definitely will not be recommending you to anyone I know or care about. Thanks for the early wedding gift. Just had to buy four new tires days ago since they were unsafe thanks again!!!!! read more

Very dishonest business place. I would start from when I signed a lease 18 month ago. Sales person and financial director sold me Base model Q50, instead of advertised Premium model. Ether the do not understand difference between two different models, or sell me intentionally chipper version. It cost me a lot of nervous to replace my base to premium. But what the did to me two days ago, is absolutely out of range: not knowledgeable service and rude treatment. They even do not understand differences between functions of intelligent key. Specification on my car said that intelligent key stored climate, audio and DRIVING PREFERENCES to each key. On infinitiusa.com "drivers preferences" specified explicitly what included in this: Steering wheel, Side mirrors, Climate settings, Stereo presets, Navigation, Drive modes, Driving aids, Display screen, and tailors driver's seat to you. But 4 person (including Service Manager) spend several hours to convince me that intelligent key included only climate and audio. But all other should be qualified as "Optional equipment for extra money, even sticker from my car specified that intelligent key is "Standard equipment included at no extra charge". After I send this info to General Manager, he call me back, start yelling on me and threaten me by his lower! So my conclusion this dealership is a team of person that has little knowledge about Infiniti cars, but are working together very good to cheat customers. I would recommend stay away from them and save your money, time and nervous. read more

Don't purchase a car from Infiniti Stuart. I bought a brand new QX80 and had problems with the car. They were accommodating and fixed it but I was without my new car for over a week. A month later, same problem. They weren't so nice the second time. Called and left messages but nobody called back. The "VIP manager" is a joke. She said "you can trust me, I don't sell nothing" and she said "huh?and "yeah" while talking (nice grammar - honestly, this is who you have speaking with "VIPs"?). They are super nice until you give them your money. After that, you're screwed! If I had it to do over again, I wouldn't have purchased a car from them. Beware! UPDATE: the GM contacted me and apologized for the issues. He offered to exchange the car for an upgraded version with no extra cost to me. Awesome service and they made it right. Retracting my warning about the dealership and issuing a "highly recommend" rating! read more

Our experience with Kenneth Luce was excellent!! He answered all of our questions and provided a great test drive experience. He is very knowledgeable about the Infiniti products. read more

Let me first start off with saying I love my Q50! This is the 4th infinity I have had but my first experience with the Stuart dealership, and I have to say I will never go back to WPB location. I have to say this was the most pleasant experience at a dealership I have had, and my salesman was Shawn Lachance who was amazing. He was new but was very professional he didn't try to BS you and was not pushy at all! If he didn't know the answer to something, he asked Joe Gilsdorf who new it, and was an incredibly sweet man. I found Shawn to be a absolute doll along with Joel the Sales Manager all the way to the finance manager. Thanks guys you all ROCK!!! read more

The entire experience from the sales to finance to service department has been beyond expectation. Tommy is an excellent salesman. He is friendly, outgoing, and works hard to try and get the deal done quickly as possible. Instead of taking 6-7 trips to and from the sales manager's office, he asked me exactly what I was looking for in a car and payments and made one trip to the sales manager's office. The numbers he came back with were better than I had originally asked for and I was able to strike a deal quickly without any headaches. The car I wanted was not on the property. Greg, the sales manager, came over and guaranteed me they would be able to find exactly what I was looking for and all the financials of the deal would stay exactly the same. Trusting the honestly of both Tommy and Greg I finalized a deal that very same day. The initial deal took approximately an hour and I left feeling confident that I was working with a great group of salesmen. The next day Tommy called me and explained that they found the exact car I was looking for and it was already in transit to the Stuart location. However the car was missing one small feature that I really wanted. He was honest and up front with me. He told me that those parts had already been ordered for my car and they would have them installed for me as soon as possible. Once again I could not be upset with the fact that he was honest and up front with me before I made the drive to sign all the final papers. I knew what I was walking in to and knew that they are already taking care of that minor issue for me. Once at the dealership on Friday to sign the final financial paperwork I took the car for a test drive and it drove great. The quality of an Infiniti product is just spectacular. Once I got back from the test drive, I sat down with Hus in finance and he was just as outgoing, friendly, and respectful as Tommy and Greg. While finalizing the deal there was a small hiccup that could have potentially been a deal breaker. He assured me that he would go to any lengths to make sure that the exact deal that was promised to me by the sales department would be the exact deal that he would provide me from the finance department. Hus left the office for 1-2 minutes and came back and said "Ok you're all set". Almost as if nothing was ever a problem to begin with. After asking how he just accomplished what he did, he explained that he sat down and had a quick talk with the GM Gabriel and they worked out a deal together to make sure I was well taken care of. As fast as that little hiccup happened, Hus took care of it with Gabriel's help and it was no longer an issue. It just further proved to me that the staff at Stuart Infiniti really had my back and were willing to do whatever it took to keep the original deal that was proposed to me. I took the car home that Friday night and brought it back that following Monday to drop it off for the parts that were ordered to be installed throughout the week. I have always been extremely particular with the looks of my car and noticed 2-3 minor details over the weekend that most people wouldn't care about. I called and spoke with Tyler in the service department. He told me to bring the car in, they would take a look at those few details and he would get me a loaner for the time that my car is in service. Once I got back to the dealership on Monday, Tyler met me outside ready to go with the paperwork for the loaner vehicle. He was fast, friendly, and respectful just like Tommy and Greg in sales, Hus in financing, and Gabriel the GM. I showed him the few minor details that I had noticed and he assured me that they would do what they could to take care of the situation for me. I am still driving the loaner vehicle, but have absolutely no worries with my car in the hands of Stuart Infiniti. Their staff has proven to me time and time again throughout this process that I can trust them when it comes to details of my new car. I just wanted to say a huge thank you to Tommy, Greg, Hus and Tyler. The four of you have really made my experience fantastic. I will always have your back and tell all my friends to come and see you just like you had my back on showing me what a real car buying experience should be. I also wanted to thank Gabriel for hiring such caring, honest, and hardworking staff that takes care of Infiniti customers as if we are the most important clients on the planet. This was my first time getting a car at Stuart Infiniti and this is the first time that I have walked away from a deal feeling 100% confident in the deal that I got for my car. I know that the sales, finance, and service team will do everything in their power to provide me with an experience that is beyond expectations! Thank You!!! Robert Page read more

It has been a week since we had a deal fall through at this dealership and I am still upset about it. We shook on a deal that was our car plus an amount of money that was discussed and agreed between the sales manager and us. After being at the dealership for 4 hours, when we went to sign papers, they wanted more money. What a surprise! There was a lot of scrambling around, no one really knew how this happened. We felt as if we were being blamed for this "mistake" if that is what it was and were being pressured to renegotiate this deal. So we left. We would not recommend this dealership but if you want to buy an Infiniti that badly, I'd get every detail in writing before waiting around all day and then being disappointed. read more

Infiniti of Stuart is a joke. After purchasing my low-mileage 2010 used G37 from them, I took it in to be serviced and was notified that my car was not warrantied based on the fact that the engine was swapped due to "Sludge." The car had a 1-owner, clean carfax and advertised the remainder of the warranty. Now I have questions. Who did the work? How many miles are on the new engine? None of which were ever answered. I spoke to Bryan, the sales manager who was of little to no help and he said he would mitigate the issue by finding a replacement vehicle for me. It took a long time for him to do anything, including respond to me and when I went onto their lot and found a suitable replacement, they wanted $7,000 additionally, plus dealer fees for a car with more miles than mine. John Leaver, the former GM was also of little to no help, but assured me that he was my advocate and would get this solved. This was in September. Their is a new GM there by the name of Gregg and he is proving to be a carbon copy of John. They are ducking my phone calls, my attorney's phone calls, and playing dumb. I would advise everyone to steer clear of this dealership, they are shady. read more

fank is amazing !!!!!!!!! always kind and helpful !!!!!!!!!!!!! great customer serice !!!!!!!!!!!!!!

I purchased a 2012 Hyundai Genesis from here. The sales team was very high pressure. At one point when I told them the interest rate was to high and that I wasn't going to take a high rate. I thanked them for their time and was quickly surrounded by two other sales people that said they were all trying to help me. At one point I had to stand up because the three of them were standing over me. They showed me the Carfax and was told I had the remainder of the bumper to bumper as well as the 10 yr 100000 mile drive train warranty. This however was not the case. I took the car to Hyundai for a parking sensor and was told the 10yr 100000 mile warranty was not transferrable. I told the dealer about that and said I wanted something in return. They offered nothing clamming they had no way of knowing it wasn't transferable. I told them I wanted to return the car and get my money back and they strung me along. They said they wouldn't take the car back and I ended up with nothing. I love the car I bought but would never step foot on that dealership again. Great car very very bad car buying experience. Stay far away. Nothing but lies and deception. read more