they are the best and nicest supply store I ever been too​ so thats clear ive brought my bike over…read moreand they assisted me with my tire replacement even made sure i had tools to get it done when i was next to broke financially, they dont act differently when they hear my financial hardship, they just help all they can even when its a mentally handicapped guy like me,makeing sure my brakes were adjusted right and everything was good to go.

I don't usually take the time to write reviews, but this experience absolutely deserved one. Sam…read morewent above and beyond in every way possible. He was incredibly caring, sympathetic, and honest throughout the entire process. I was in a tough situation--about two hours away and in urgent need of a part for my Yamaha so I could make it to a night ride--and I wasn't going to be able to get there before closing. Sam truly understood my situation and stepped up without hesitation. On his own time, he reached out to me, helped me process the payment over the phone, and even went out of his way to safely hide the part so I could pick it up after hours. Because of him, I made my ride without any issues. That level of dedication and customer care is rare to find these days. This shop, and especially Sam, have earned my trust and business for the long run. I'll definitely be a loyal customer from here on out.

I'm not usually someone who leaves reviews, but I felt like this one was worth taking the time to…read morewrite. I recently bought a new Yamaha MT-07 from this dealership. Unfortunately, after only about 140 miles, the clutch failed and the bike was no longer rideable. To make matters worse, Yamaha determined the failure was due to "user error" and wanted me to pay around $600 for the repair. The reason I'm writing this review is because of James Grosso and Luis, a dealership manager. James was the salesperson who helped me with the purchase, and he was great from the start. The whole buying experience felt relaxed and straightforward, with no pressure at all. We ended up talking about a lot more than just motorcycles--business, books, life, goals, and all kinds of things. He's the type of person who genuinely cares about people and takes the time to build real relationships. When I called him after the clutch issue came up, he listened, understood why I was frustrated, and immediately started looking into ways to help. After speaking with James, I was put in touch with Luis, a dealership manager. He took the time to review everything and agreed that it didn't make sense for me to be stuck paying for a repair on a brand-new bike with so few miles on it. Even though Yamaha wouldn't cover the repair, Luis stepped up and had the dealership take care of it. That kind of customer service is hard to find these days, and it says a lot about how this dealership treats its customers. Issues can happen with any vehicle or manufacturer. What really matters is how people handle those situations when they come up. James and Luis both went out of their way to help make a frustrating situation right, and because of that, they've earned my trust and future business. Thank you again, James and Luis. I really appreciate everything you did.

Good crew working there, all the pluses. Was greeted and asked if I needed help. Great selection of…read morebikes for the average sized dealer lot's of mix. Asked about a used bike I was interested in and no sales rep was available. This was 5pm on a Friday.

Fris is not only insanely knowledgeable but also incredibly honest. Being a new FD owner, I came in…read morewith minimal to no knowledge. Told him what I needed done and he told me everything he recommended and everything he didn't think I needed even though he could've made an extra buck off of me. Fully trusted this man and came back and he ran through every nook and cranny with me. If lucky 7 had the part they would've done the maintenance/upgrade. If they didn't have the part, they had the recommendation in where and how to get it. Great impression. I left feeling more confident with my car than when I went in. I'll be back soon. To be honest this was such a great first experience I probably won't go anywhere else.

If you're looking for customer service shop elsewhere…read more I guess when you ask for a detail on your motorcycle, don't expect it to be clean in the most obvious of places. Greg will blame you for how dirty it came in if you're not happy with a garbage wipe down. "I think a bird just shit on your bike right now." You see the problem with that is... why does the grime have towel marks running through it?! Hmm- just subpar work. Almost forgot the best part... it took an hour to get the bags off... if something that takes a normal person 5 mins takes a self proclaimed professional an hour, there maybe be a problem here. Some advice- don't treat your customer like you know everything. Some of us are smarter than you think. This guys attitude sucks the most. One and done for me. Bring back Mike!

Great service! Just did my first routine oil change and chain cleaning at Techworks Performance…read moreshop! I just moved to Rancho and I'm glad I found this workshop! Jason is a very cool guy, very professional and knowledgeable! He is also very friendly and gave me a lot of tips about how to maintain my bike! Thanks! Will always come back!

The consensus does not lie!…read more I called up Techworks/Jason as a referral from another rider. Throughout the whole process, Jason was super communicative, giving updates, setting expectations, and when work was completed, exceeding them! He helped me with a whole engine swap on a Zx14, was thorough and took care of a couple other underlying issues i was unaware of, and help change out a few cosmetic parts. This wasnt jsut some shop where you were a dollar sign or another bike to work on...Jason actually cared and wanted to help. Will go above and beyond to recommend this shop to my riding group and return here for my own bikes. HIGHLY recommend over other local popular spots

Clint and his staff are top notch. Highly recommend HWY 66 Choppers. They fix your bike right the…read morefirst time. Clint is honest and straight up. If you are looking for a bike shop look no further. They wrench on both of my bikes.

Knowledgeable and fair. I trust them with my bike. I took my bike to them and they resolved…read moreproblems the dealership should have . If I keep the bike they will be my go too shop for repairs

Sent me the wrong parts off of eBay then sent me a brand new replacement camshaft wrapped in a bag…read morewith no box or documentation! This company is absolutely horrible and I don't know how they are getting the negative reviews removed from eBay but yelp clearly shows who they really are!

Back in 2018 I had ordered a big bore kit, a ported head, and cams from BP racing. I called to…read moreconfirm everything would fit my 2018 yamaha grizzly, they said it would, everything showed up and I brought it into a shop to be assembled, and none of it was for my model year. So I got a hold of them and worked out that I could send in my whole motor and they would custom build it. All within the 90 day return window. We'll a couple months to by so I call them and they couldn't find any of my stuff. Then they find it and say they will start on it. So another couple months go by and I call and the mechanic they had is no longer with the company and the new guy has to find my engine. Don't hear back for another month. Well now covid hits and they say it's going to take a while because they're basically shut down. So I give them 6 months with a little bit of communicating and no progress. Finally covid finishes up and I contact them again and they have no idea what I'm talking about with my engine. So I threaten legal action and we finally get rolling with progress. Turns out the casing was too thin to be made into a big bore. They port out my head and offer to cover custom valves. Another 2 months with no update. I call and after about a week of back and forth I demand the info to contact kimblewhite to get direct updates on my valves. They had no idea what I was talking about. I get this all figured out and turns out the ported head won't work because the valves go too deep into the head. So the head is destroyed. Valves are useless because there +2mm and nothing happens with the cams. By now we are over 24 months my quad was in the shop and I was out over 2 grand on motor parts, and I had to pay for a completely new head, shop fees, insurance for the quad because it was under a loan, and make loan payments the entire 2 years that they basically stole my motor. By now the owner and I are Well acquainted and he's offered a full refund and I just want to cut my losses. Well then they hired this new gm to try and fix the company image. (That's what this new guy is telling me.) And he has the audacity to say I should be thankful I'm getting a refund because we're outside the 90 day window. Just otherworldly incompetence and zero awareness to the situation. He was extremely cocky and said he had my refund check and I just needed to text him my address ai he could send it. I texted him while we were on the phone and asked if he recieved the text. He brushed over it and said he'd send the check right away. I never got that check. But I was having my first child, moving into a new house, and I just had enough of them. Besides the 2 years they stole my parts I paid Well over $10k just to get to know these guys. I can't say enough how nobody should ever purchase from this company.

Did an exchange for a chromed front wheel for my 2015 Road Glide. Customer service is a little…read morelacking as communication could be improved. Notifications about delivery date & time were not made as well as the wrong name on the box delivered to my tech. Fortunately we got the box ok. As for the wheel I sent to exchange, I had to call after over a month to get the core charge back. They indicated the wheel had a dent which I disputed. They came back with pictures to show the small dent. In fairness, they only charged me $75 from the core charge for the dent and the balance was refunded. So far the quality of the chrome seems to be very good and it looks great. I got the idea these guys know their stuff about chroming but just are out to lunch with customer service. Bottom-line, I got what I paid for and the product seems to be good, customer service is poor.

As a consumer, you dont have to deal with a business that holds your money hostage. When I called…read morethis business the very first time. The incompetent girl that answers the phone said "it wont take 30 days to credit you card once you return your parts." Once I returned my core parts, it did take exactly 30 days from the day they received my parts. I called 5 times during the 30 days and the same incompetent girl told me the had not gotten to open my parts box. I do not recommend dealing with this company.

Great service and quality job. If you really want to take…read morecare of your motorcycle, this is tue right place.

I highly recommend, The Bike Shop Chino. Josh is professional, friendly, and a man of his word…read more Great service and quality work. He is one to take care of Veterans. Thank you, Josh Arthur Gonzalez Semper Fi!