I had a muffler hiccup by way of a detached pipe to the front flange on my way home to Cape Cod…read morelate on a Monday afternoon. I looked on yelp for the nearest highly rated garage and A1 came up first. With 150 miles to go to get home, I needed at least a temporary repair in order to get to my mechanic where I live. I pulled in to A1 without an appointment and a really noisy car. They got my car patched up in less than half an hour and for less than $100. I made it home with no problem and I'm still shaking my head over my good fortune to find this honest business out of the blue far from home. Highest recommendation.

Honest advise when timing belt or transmission oil do not need to be changed, as the dealer…read moreinsists. Reasonable pricing and reliable work.

My wife and I were stranded in a parking garage with nails in our tires. We have AAA and are…read morepremium members but after hours of trying to work with them they basically told us we were on our own since they could find a tow truck or any service to help us. They told us we would have to call around locally ourselves. We finally talked with a local garage that put us in touch with Rob. He came almost immediately from 40 mins away to help us in the garage. He was able to repair the tire on site. It was such a relief. He is very attentive, operates with a sense of urgency and seems to truly care about his customers and taking care of them. He is also a pretty nice guy. Highly recommend. Thanks again Rob you saved our vaca!

From the owner: We pride our self on 24hr availability, being prepared with a wide variety of tools to excel and…read morecomplete jobs where others may have failed to complete, friendly service and fast response time via phone calls or text

Allen was a tremendous help today. I live in Massachusetts and was purchasing a used car in…read moreConnecticut. It was last minute, but I found some mechanics listed on yelp who said they did mobile repairs and reached out. Allen was a great communicator and his price was fair for a pre-purchase inspection. He arrived exactly when he said he would and walked me through a multi-point inspection of the vehicle. He explained what he was looking for and how he determined if there was a problem or not. After a thorough check of the physical car, we went for a test drive and Allen again helped me understand what any areas of concern might be as he was carefully assessing the vehicle. He helped me find a few issues that were relatively minor. At the end we reviewed the inspection and discussed what the market value for the vehicle might be. I was fortunate (lucky) to find Allen available on such sort notice and am glad that I chose him for my pre-purchase inspection. I'm not sure I would have felt as confident in my choice to purchase the vehicle without Allen's expertise.

A false review? When an individual is sent through yelp to your service center and you inquire to…read morethem about their vehicle and they inform you of the problem and you never respond back to them after they tell you what the problems are and they are waiting for response and you don't get back to them and then they need to find another shop......that is poor customer service......but I did see that you had the time to say it was a false review. That speaks volumes.

They are closed However, they did message me back to refer…read moreme somewhere else close! They are closed However, they did message me back to refer me somewhere else close! I ended up having a friend do the e work!

On 2/27/19, my 2009 Ford Mustang was examined by Rich's Service Center LLC, and Estimate #9855 was…read moregenerated. This Estimate documented the need for the following replacements: (1) the oil pressure switch, thermostat housing, and power steering pump. On 4/10/2019, Rich replaced the oil pressure switch and thermostat housing. Immediately upon return of the Mustang, the oil-pressure gauge began to intermittently shift from E to F and the dashboard oil-pressure icon illuminated as well. On 4/15/19, the Mustang was returned to Rich's, to remedy the issues of the gauge shift and icon illumination. Bethany Silvia informed me that the problem remained and the condition of the Mustang was my responsibility. On 5/10/19, my wife was driving home, during which the Mustang began a "rat-tat-tat" sound that gained volume. She was less than a mile from Rich's and managed to drive there safely. On 5/14/19, I was informed by Rich that there was a problem with the Mustang "deep in the engine." I then picked up the car from Rich's and drove the Mustang across the street to Karns Automotive Sales & Service, for a second opinion. On 5/15/19, Dan Karns called and indicated the cause of the loud engine noise was the fact that there was no oil in the engine and no reading on the dip stick. Dan added five quarts of oil. The internal noise persists, and the car cannot be driven. A new engine is needed.

A BMW only shop but they really know their stuff. They explained the issue in detail and actually…read morehad a spare part (turbo) where he showed me what the issue was. They gave me a detailed list of things that were needed now and likely in the next few months. And also suggested that the car may not be worth the investment. I was impressed

John and his team at European Auto comprise a first rate organization. John knows european…read morevehicles, especially volvo's, and will save you $$ and do a great a job. I've been brining my cars to him for 8 years. If you ever need any significant work done, I also encourage you to have European Auto on your short list for estimates.

This was my first time here. The customer service was excellent- the gentleman at the front desk…read morewas friendly and worked hard to meet the needs of the customers. I had an 11:00 appointment for service and I was out shortly after 12:00- surprisingly fast. I also liked that they did not try to upsell by telling me I needed all of these additional services that were not necessary. I appreciate that honesty. I'll definitely be back!

Most straight forward no BS automotive repair place in the area! Excellent service at competitive…read moreprices.

Now closed due to the owners retirement…read more I'm back to doing my own work on my vehicles as there isn't anybody as good as JMS in the area anymore.

JMS has been great. I've brought my 2007 Honda Civic to them on a number of occasions and they have…read morebeen great to work with. In addition to providing quality work at a fair price, they are friendly and provide great customer service. I will continue to use them for my automotive needs.

I trust this location! I have two cars that are serviced at the Niantic location and have not had…read morea single complaint. Andrew the store manager always explains the services needed without sounding like he is in a hurry just to sell something. I won't take my vehicle's anywhere else.

Samantha the manager is rude and doesn't know anything about customer service or like her job. She…read morehas no edict and should be an employee not a manager. Horrible. No quality.