Beautiful hotel. Lovely ambiance during the holidays. Maria was a hospitable server at the bar. The…read morechicken tenders were big juicy and served piping hot. There was an annoying disruption from an inebriated patron but thankfully they left without a physical escalation. I would love to come back when the weather allows me to take advantage of the gorgeous pool area.

We recently had a business convention here and the facility, the accommodations, the staff and the…read moreF&B service were all wonderful. As you can see by the pictures, food allergens and concerns are clearly marked, and mostly avoided, so that everyone can be accommodated. Outstanding!

A new and well-maintained hotel in a great location. The hotel is right off I 30 and a couple of…read moreminutes walk to the harbor. The hotel has plenty of parking. The rooms can be a bit noisy if it's facing the highway. The staff in the hotel reception were super friendly and welcoming. The rooms were clean and very well maintained. Definite 5 stars to the staff. The lobby has a bar with plenty of seating and work stations. Breakfast is complimentary in the lounge area. A very good hotel in the Rockwall area with plenty of food options nearby.

I never write reviews but had to to save the next bride this experience. If I could give this hotel…read morezero stars, I would. I booked a block of rooms here for my wedding and the staff completely ruined what should have been a stress-free experience. On the NIGHT of my wedding, they canceled my own room--claiming it was due to "maintenance issues." Imagine my shock when I stood in the lobby and personally witnessed them checking in another couple right after me. Clearly, this wasn't maintenance--it was dishonesty. I reached out to corporate several times, but the Rockwall location kept closing my claim without resolution and refused to return my calls. The lack of accountability and professionalism is beyond appalling. I have every reason to believe they oversold the hotel and deliberately canceled the rooms booked at lower rates first. To do this to any guest is unacceptable, but to do it to a bride on her wedding night is absolutely unforgivable. If you're considering booking a room block with them--don't. They are unprofessional, unreliable, and their customer service is non-existent. Save yourself the stress and look elsewhere, because this hotel will not have your back when it matters most.

We stayed here for a week and had a really great experience! The overall vibe of Tru hotels is one…read moreof my favorite parts. It feels modern, simple, and still cozy enough to truly relax. The staff were all very friendly and helpful, and a big thank you to the front desk for giving us a discount for our longer stay. That was such a blessing to us. Housekeeping did a great job refreshing the room every other day, and everything stayed nice and clean. There's a good variety of snacks and drinks in the lobby, and the breakfast each morning had plenty of options. We also felt very safe in the area, which made the stay even more comfortable. The only thing to keep in mind is that there isn't much storage space for personal items, but overall it didn't take away from our experience. We really enjoyed our stay and would definitely come back!

Elevator did not work due to electrical outage so I had to walk up a few flights to my room and…read morethen my room was hot all night despite me turning down the air. There was also a loud noise coming from the air conditioner.

This was the absolute worst hotel I have stayed in and I don't know how long the room they gave us…read morewas for handicap and it was smelt so bad. We had to leave the window open all night. It made me sick to my stomach. I totally do not recommend this hotel and I would not recommend it to anyone.

I stayed at the Best Western Plus Rockwall Inn & Suites Jan 28-29 due to bad weather forcing me to…read moreget a room for the night instead of driving home. Kevin at the front desk went above and beyond to help me as I didn't have anything with me. He was able to locate a phone charger for me to use overnight. The hotel was clean, well organized, room was comfortable. Breakfast the next morning was great with several things to choose from and the best coffee. I asked if I could get an extention on checkout as Rockwall was still under a Flash Flood Warning. Was told it wouldn't be a problem. Highly recommend this property.

Loved our 3-night stay at Hyatt Place in Rockwell, TX. This modern hotel must be relatively new…read more Our king room included a nice-sized sectional, large wall-mounted tv, wood plank floors, and an adequate bathroom with a very nice glassed-in shower. I get a little picky about dirty bathroom corners or moldy shower tiles, so I appreciate how clean our bathroom was. Common areas like the elevators were clean as well. This Hyatt Place has an exceptional breakfast! Oh my goodness! While trying to respect protocols in place for Their establishment, they pulled off an amazing breakfast each day, which were packaged to be come-and-go, but the common area to eat could be used as well. Today's hash served with sausage links and scrambled eggs was yummy. They even prepared a homemade salsa to top it off. I always felt like Every breakfast was specially prepared just for me!! Lastly, but probably most importantly, the staff made us feel right at home, and were kind and generous and helpful.

I have called this hotel several times requesting a manager to call me back regarding unauthorized…read morecharges of over $300 on my account. I never made a reservation under my name, never stayed at this hotel, and never signed any documents authorizing these charges. Despite multiple attempts to resolve the issue, nobody has been willing to help or provide answers. The lack of customer service and accountability has been extremely frustrating. Instead of helping resolve a serious billing issue, I was treated poorly and ignored. Based on my experience, I would strongly caution others before staying here.

When you walk into lobby all in the common areas look real nice. Newly updated…read more Short lived when you walk down to room 124 on the first floor! Electric outlets only on one side of bed and only one! No USB for phones and gadgets. Just zilch! Where pics were, now off. Paint doesn't match. Fixtures taken down. Not replaced. Curtains look like there was a cat fight. Bed lumpy. Not what you care to sleep on. Bathroom, no hooks or bars for towels. Mold all around shower-inside and out. Complained upon leaving. Employee acted like surprised. Showed her these pics. They have no business renting out Rm 124. Not going back. Gives Hilton a bad look!

It started off ok. There was a slight stench in the hallway leading to the room, but it was ok. I…read moreate breakfast and it was really grand. The employee that set it up each morning was so welcoming and helpful. The front desk staff was also great and welcoming. As the stay continued, I had reached my breaking point. I woke up to seeing a roach on my cup. At this point I was ready to depart and not return.

This place went beyond my expectations. Beautiful hotel inside and out. All employees were very…read morenice and willing to help with anything. The rooms were big, smelled great and fresh sheets. Breakfast was amazing, they had eggs, sausages, potatoes, cereal, muffins, bagels, waffles, yogurts, fruits. Juices, coffee, hot tea. This place had an inside swimming pool and jetted hot tub. I enjoyed that very much. I will be using this hotel again when I travel back to Rockwall. A lot of walkable restaurants nearby.

I stayed in room 204. There were roaches in the bathroom. I took multiple photos plus a video…read more Showed the front desk and they weren't surprised at all. Told me that room 202 had had them for awhile. No partial refund. You'd think a large company could get rid of roaches ? But I guess not. I used to be a Marriott member but chose here cause the value was good. Now I see why. Towne place is a much much better hotel.

Good hotel, "I had a wonderful stay at this hotel. The cleanliness of the rooms was outstanding --…read moreeverything was spotless, fresh, and very well organized. It really made me feel comfortable and relaxed during my stay. The staff was also friendly and attentive. I would definitely recommend this hotel to anyone looking for a clean and comfortable place to stay."

Stayed a night here while driving to San Antonio from Ohio. What a great place!…read moreSuper clean, super friendly staff, HUGE room. Was shocked at how nice the breakfast was for as affordable as the hotel is. Great place to work from a laptop in the morning while you eat. I'm impressed!

after a 15 hour car ride from florida, my fiancé and i booked a room here. we were denied a room…read moreand when asking for a refund the man straight up tells us no. We had to call the cops to get the refund!

First room was very loud with freeway noise and had a musty smell. I moved further away from the…read morestreet side and it was better. Lots of babies screaming and "smoking" smells. Breakfast was not the best.

I like this location! The manager is a wonderful person and I find the rooms very nice…read moreaccommodations; clean and very friendly staff. Thank you for all you do!

I've stayed at this hotel several times throughout the year and I've always had a clean room…read morecomfortable bed hot breakfast and the staff has been wonderful . They are pet friendly and I won't go anywhere without my dog and when my dog is happy I'm happy . I highly recommend it and I will stay here every time I'm in town .