Before I wrote this yelp on Jen. I reread the reviews that had been written about her. I was surprised given all her clients, that she only had 7 yelp reviews and 2 of those were only 1 star. I first met Jennifer for a consult, & was overwhelmed because she talks so quickly, and gave me too much information. When I would ask anything she said, "let me finish". Basically, there was no interchange, and I got the feeling she "knew" what was best for me. I was concerned with what seemed like a need to be in control. I decided to proceed with a very expensive plan for my face, about $8,000. At that appointment, I mentioned that the other practitioners had been only doing injectables and she seemed to agree with me that the others weren't doing it as she thought best.
She mentioned having other clients who had been unhappy with Dr. Welsh, one of the doctors who I had been to see. I scheduled a dermal infusion prior to the micro-needling treatment, which was confirmed on 3-4 occasions, including the morning of the procedure. My appointment was early. I was sitting in my car ready to go to her office when Jen called to cancel the appointment. I said, "after you confirmed it three times," and she said "let me finish". She told me one of her employees had Coronavirus. I said, "I understand, let's talk about moving on," but she continued to talk. I said that's not necessary, let's talk about how we can move forward from here.
I was pretty surprised to read a general letter written to all her clients explaining that they had to cancel appointments because they hadn't realized the SIP was in effect. I wondered why there was no mention of the infected employee and if people who had been in contact with that employee were going to be told. I should mention while they were closed Jennifer told me about two helpful things: A Light Stim for Acne and a quality exfoliant that her office sent me. Both were helpful and helped me forget my initial concerns.
The day arrived for my dermal infusion. As I was lying on the table about to start the procedure, Jennifer said a troubling thing, "Your skin is so exfoliated that you might not see much change after the procedure." I'm thinking, then why am I about to spend $250, but I didn't say anything. I brought up that her office had sent me an exfoliant and she seemed unable to figure out which product that was.
After the dermal infusion was done, Jen did a body consult on the lower and upper abs. Before we started, I wanted to clarify where I was headed with my upcomin face procedures. I said, "It's important to make sure that there's going to be significant improvement in the facial areas we discussed." Instead of any reassurance or anecdotal examples of other clients, she responded in a way that didn't address what I had just said: "I'll be doing my best, and I can't guarantee a 100%." I felt that was a complete diversion from the concern I raised. Then we started discussing the upper and lower abs. Once again a lot of ideas, too many details and no exchange between us. She told me that the procedure she recommended would definitely strengthen my core, and maybe my stomach would be slightly flatter. I was only interested in a procedure that would make the stomach flatter.
Then we discussed the upper abs and again a suggested procedure and other smaller procedures tacked onto to the primary one. Way too much information. She had to let me know that the person who had removed the fat from my upper abs did it poorly. All this negativity was part of the overwhelm.
I left and my face felt fine. When I looked in the mirror, I was quite upset to see 10 abrasions under my eye. I called the next morning, expressed concern and also mentioned that I had felt overwhelmed the previous day. I was told someone would call me later and when no one got back to me, I called at 4:00 and was told that the abrasions were normal and would go away. I checked that I was still on for the Botox appointment Monday and Gwen confirmed that appointment.
On Monday, I was handed a letter written by Jen firing me. "Didn't you get this letter,"the woman asked? I looked down at the letter Jen wrote herself and she had misspelled my first name and had used the wrong email address! Jen made excuses why the email hadn't been sent earlier because "she had problems with Outlook, and her internet connection." Picking up the phone never crossed her mind. She outlined the medical details she used with the dermal infusion and made a reference to the fact I had been exfoliating my skin. The settings of the equipment were irrelevant to the problems that occurred. The fact she wrote so much about these settings made me think the abrasions weren't normal. Had she realized I had been exfoliating, she might have delayed the procedure. She actually referred me to Dr. Walsh, despite her knowledge of problems w her care. I was told how many happy clients Jen had, but only 5 positive reviews. Hmmm... read more
