Bee problem for months. Kurt came out, explored the problem, explained the best options and took care of it right then. We loved the guy and so did my dog. Great service. Fair price. Gary and Wendy read more

Liars contracted with Canyon Club Apartments and their representative told me that their technician told his office he checked into my apartment at 2:04 and left at 2:57 when we know that's impossible because I left at 1:37 and went to the laundry room and that's where I saw my neighbor so for an 800 square foot place they took all of ten minutes based on my images and even though they told me to be gone for 5 hours it's just more proof they are liars and only in it for the money and to make us residents already suffering and overpaying here at Canyon Club have them keep coming back when on their automated system on hold if you're an independent caller you get a free follow up appointment how messed up is that!? read more

Innovative Pest Solutions - Four hours would be almost 7pm they lied about this and THEY WERE INSIDE FOR LESS THAN 15 MINUTES i HAVE PROOF - Pest Control Near Me

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Thank you to Robert and his incredible K9 friend for checking my entire car and belongings after staying in conference center where bed bugs were found. My car and belongings were clean! But I wouldn't have known that without this service. Robert went WAY out of his way to meet me on my way home so that I didn't bring anything unwanted home with me. The whole process only took 30 minutes, and the peace of mind it has given me is worth every penny of the reasonable price charged. Thanks Robert and Deanna from the office! read more

Oh my. Where do I even begin? This company destroyed my apartment and left a baggy of bed bugs in my fridge!! After preparing the apartment for a heat treatment, I was aware that items should be pulled away from the wall and may be moved around to ensure the treatment worked. I returned to find my apartment trashed. Boxes were turned on their sides and upside down, blinds were ripped off and stored in the bathroom, the floors were badly marked, and items were moved from different rooms. They even plugged my tv back in, despite the instructions clearly saying electronics should be unplugged. Then, I go to make dinner after being out of the apartment since 8 am to find a baggy full of bed bugs in my fridge. The company said they use it for the canines. So unprofessional, lack of any communication, or apologies! I'd recommend literally any other company. read more

We utilize Innovative Pest Solutions services for a property in OC. They have been amazing! Sean is our specialist and he has done a fantastic job in maintaining our property. He has gone above and beyond to keep our property safe from pests, rodents, bed bugs, and bees. He is very helpful and wants to get the job done right! I would recommend him to everyone if he is servicing your area! Thanks for all your hard work, Sean! read more

If i could leave a fuck you finger i would. This company is garbage and they're going to get sued. The came for something biting my son, turns out its bedbugs. They try to do a heat remediation, dont cap the sprinklers and flood my home and my neighbors home. Its been almost 8months that we, and our neighbors have been displaced. Their insurance has not paid us for the items destroyed and they have not reimbursed me for the hotel fees and such from OCTOBER 2020 when this took place. I and my neighbors are still NOT BACK IN OUR HOMES. They have never reached out to us, apologized or simply made sure that we were okay. They destroyed our lives and property and do not care. DO NOT USE THIS COMPANY!!!! This company does not care about its clients. read more

These folks saved my goose, provided great service, and even fought my apartment complex on my behalf. And, of course, they got rid of my bed bugs. They are good people, knowledgeable and hard working, and I don't have enough good things to say about them. My apartment basically forced me to move out so they could treat the apartment with their guy. I desperately searched for movers who would help me, but no one would (and that's understandable--they didn't want to risk their guys). Enter Innovative Pest Solutions. Matthew and Jacob moved my stuff out from the third floor (no elevator) of my building with an assist from Thomas. They were very professional, they were kind and understanding, and they spent six hours just moving my things. They then used heat treatment to de-bug my stuff. Bed bugs confirmed gone by Leroy, their own expert bed bug beagle. But my apartment complex continued to trouble me. They wanted their own pest control company to handle the apartment and demanded that I move nearly everything out, not just the stuff that would be in the way of a bed bug treatment. Miguel went to bat for me--he contacted my apartment complex's people (with whom I was getting nowhere) and he got everyone on the same--reasonable--page. Miguel went above and beyond--I'd even say I feel a bit guilty for the troubles my situation forced on him. He came through and I owe him and his company big. read more

Honestly, I'm looking at all these positive reviews and I call BS. There is so many things wrong with this company on many levels and I will leave other reviews on other sites as well. First, I'm located out of Ventura county, and my "infestation" was bedbugs, but before I even knew it was bedbugs I called them told them I believe I was getting bit by something bc I had never actually seem a bedbug nor did I think they really even existed. The woman I spoke with said she was going to have some call me back and no one ever did (I should have went with someone else at that point). I called back maybe a week later, same woman, I'm going bro have one our technicians call you. He did, he was out in San Diego, he gave me a quote said he'd be our the following week. They came out the following week, and changed my technician at the last minute so it wasn't the guy I spoke with on the phone. I infor ed this woman when speaking to her that I was going to be paying for this treatment if anything was found and to create a separate account bc my property manager used the company for the entire building (that's how I found them). The technician STILL went to the front office and told them he was here for bedbugs. Idiot much! No confidentiality, nothing. Like you are here to tell me what the freak im getting bit by, and the fact that you hadn't even done an inspection and you're going to my property manager telling her that really pissed me off. I called the company and the woman tells me he was not supposed to do that we'll have to talk to him, he's there now, what's done is done. Tf Now, I have to go through them bc my property manager is involved oh and I got a write up bc I didn't let my property manager know that it could have potentially been bedbugs. Anyway, they come out to do the heat treatment, apparently they spray before the heat treatment, the sprayer was late and the guy that was going to perform the heat came and left again bc he had to go to the store bc he didn't have everything he needed. They also told us to take everything out of the closets etc. Then the heat guy says idk why they tell ppl to that and had us hang it back up and I have a lot of jackets, dresses and scrubs in my closet, not to mention shoes!!! That was at 9/10 in the morning, I leave for work, I get a call around 3pm with my property manager apologizing. At some point the heat guy knocks off one of the sprinkler heads which triggered the other sprinkler heads to go off and floods my apartment. Instead of him notifying someone when that happened, he's trying to turn off the water himself which caused more damage bc he didn't even know where to turn of the water. My maintenance guy told me there was a silent alarm going off and that's what made him go to the unit oh well "he's there now. what's done is done" I guess‍. Really long story short, I was put in a hotel for a couple of weeks, the heat treatment was never finished, they call themselves trying to close my file and that everything was finished they came back out with a dog after I had a few words with them, to know surprise the problem still existed. They did a chemical treatment, the problem still exists, my property manager decided to no longer work with them (FINALLY) . But I'm still sol especially now with everything that's going on.... WONDERFUL RIGHT! read more

I was referred to Innovative Pest Solutions by a friend in a moment of panic after bed bugs started to spread from a neighbor in my apartment building just days before I was moving to a new place. I was terrified of bringing them over to my new building and starting a whole new mess there. Miguel was great and sent Joe over to my place for a treatment FAST. Both were really friendly, informative, and put my mind at ease that the situation would be taken care of - and it was! I haven't seen a single bug or a bite since! Fully recommend. read more

My apartment complex has dealt with them for years and have always been delighted with their service. I manage my apartment complex and this is hands-down one of my most reliable and easiest vendors to deal with. They do our monthly pest service As well as any other services including termite abatement as needed at a incredible price without sacrificing any of the quality in their work. I wholeheartedly recommend them. read more

We went through innovative pest solutions after trying out a few other pest control services and I must say it was the best decision we made. We were hearing rats in our attic and wanted to put an end to it before it got out of control. Jerry came by, did his inspection and was very thorough. He inspected every corner and even recorded and showed us where he thought the source of where they were coming from. He laid out traps and told us to contact him within a week if we heard them go off. As soon as they went off, Jerry was very responsive and stopped by as soon as he could. He disposed of the waste and set new traps. He even did another thorough inspection through the attic to make sure there weren't anymore access points. We are very pleased with IPS and will definitely contact Jerry if we have any more issues. read more

If I could give this 0 stars I definitely would so upset over the fact they don't specify in what you need to do to be prepared for this . I had an aquarium and they said to cover it up with a blanket or plastic keep in mind they never said to completely remove them so I followed the instructions and put 2 towels instead just to make sure they were only doing the kitchen I come home to all my fishes dead so so so mad. read more

After living with a MASSIVE infestation of bedbugs for 3 weeks, I come home last night after the thermal heat treatment (technician 4 hours late BTW)...I come home to find live bugs crawling all over the apartment. Since the building is owned by ABRA management I figured this would be a blue collar low end budget company - and after reading some of the other reviews here, I see I was right. This property has had a bed bug problem for 2 years now and they finally invaded my apartment. I'm getting the health department/housing inspectors involved now. read more

I had a great experience! They came out right away and got rid of my bee issue. I would not hesitate to use them again!!!

I'm a new landlord and my tenants complained of beg bugs so i called Innovative because my previous exterminator was not able to successfully remove them after a heat treatment and sprays. From the moment i spoke to them on the phone i could hear honesty and genuine sincerity. I spoke with Albert and he's a world class guy. He really helps you out with vital information on protecting yourself and your tenants. These guys are 100% awesome. read more

Amazing company. Provided pest control for our home. We were very pleased. Employees were all very professional.

Innovative is the best, they are responsive, responsible and always ready to offer the best solution for any pest situation. We manage all kinds of buildings from the south bay to the deep valley and they help us keep our residents happy with their thorough and professional service. Our rep, Miguel, is so dedicated and always so helpful! We are lucky to have him! And so is Innovative :) read more

John G. came for an insect situation that I was concerned about at my home and did a very very thorough inspection. I'm happy to report that the news was good - my bites were from far less worrisome things. I'm also happy to report that John was knowledgable, friendly, helpful, and trustworthy. He presented various solutions (all of them easy - trying first a few things I could do myself) and was very responsive to any concerns or questions I had. Highest recommendation. read more

Oh wow. How professional of you. Saying my mattress was old and stain. You must be delusional. I have receipts. So go ahead and say what you want. But your techs couldn't even do their job correctly. Let's be real, your company can't even be professional. Ladies and Gents, does this looks professional? Trying to call out the client. This company is bullshit and don't trust them. This right here shows how they are " professional ". Blaming you for damages. ! read more

Great place great people great service if I could give them 10 stars I would Took a look at a lot of house control around the county and these guys are the best from Jeff to Kurt Kris and everybody and between read more

Watched an employee open his window and dump his fast food waste out of his company-van window. Unacceptable. Abhorrent behavior. When I called they did not care. Absolutely horrible. read more

These guys have been wonderful from Day 1. I have two dogs that wander around in the yard and Aaron has been wonderful with them! We highly recommend this company for your pest control needs! read more

We have known Innovative as business associates for a number of years and consider them a company of Integrity. When we needed termite services, they were the first choice. Kurt came for the inspection and is highly knowledgeable, very professional, and explained in as much detail as we could handle all of the different variables involved. We definitely recommend Innovative for all pest control needs. read more

Can't say enough good things about these guys. I was in a state of panic when I called, sure my house was being eaten away by termites. My technician Kurt arrived promptly and was wonderful to work with. He explained about the life cycle of the pest, assessed my need for treatment by inspecting my property including climbing in my attic, went over in detail the treatment options and then recommended that we take a wait and see approach. He could easily have sold me expensive services I didn't need, but instead gave me an honest appraisal. And with that, Innovative Pest Solutions earned a customer for life. In the future, should my termite problem return, I will not hesitate to call them to provide treatment. 5 stars. read more

I have had nothing but an unpleasant experience with this company. After cancelling my first appointment because i was sick, and then the company cancelled on me the next week because the treatment guy had a sick child, i was very eager to get this started. For my first treatment I was given a "window" between 8am-10am. The tech didn't show up until 11:30am! Thats an hour and a half after THEIR scheduled window time! I received no phone call of apology or even a phone call telling me that the tech was running behind. I had to call them to see what was going on. That shows no concern for their customers! My second appointment the tech showed up at 8:30am, which was great! Unfortunately for my third appoint, the tech was late ....again. And of course, no phone call that he was running late or phone call of apology. So, lets do the math..2 out of 3 times i have had appointments with this company, they didn't keep their scheduled appointment time. Not only has my family been extremely inconvenienced by this company, my husband has lost work due to their horrible customer service. I do not recommenced this company! read more