The service team here is top notch but it is impossible to get in and out of this cesspool without…read morebeing verbally harassed by the sales manager, Igor, who should have been both fired and sued years ago for his inexcusable, rude, unprofessional and nasty behavior. Check the other reviews here that say the same thing; if it hasn't been changed by now either they want it this way (evil and awful) or no one gives a sh*t. Either way, vote with your feet, people!

I had to make an unexpected purchase and went to Harte Infiniti in Hartford and worked with Dan…read morePressamarta. Dan was very down to earth, very professional and very considerate of my situation. If you need a new infiniti go see Dan the man at Harte Infiniti in Hartford. CEO

If you're looking to purchase a new Toyota vehicle I would highly recommend Toyota of Wallingford…read more Our saleswomen Shay was outstanding, she went the extra mile to ensure all our wants and needs were met. She was patient and not over aggressive, she was always available to answers questions and make recommendations. She's a true Rockstar that cares about her customers and it shows. We contacted multiple Toyota dealerships in the area to test drive and purchase a new Toyota Corolla Cross and Toyota of Wallingford met all of our needs. We will definitely utilize this dealership and Shay Sadosky for our future Toyota purchases! Teressa, Jessica and Dorman

Stay far away from this dealership. There are many others nearby. I worked with Steve Lang who lied…read moreto us the entire time. He told us the optional add ons were not optional on any car and they all come equipped with them, even if we were to order a car through them not on the lot. We negotiated the price based on having these add ons. He was also incredibly pushy. He only had one Corolla on the lot but it was a dark color that we did not want. He got us the color we wanted and said it would be the exact same as the Mariner document he printed of the one they had in stock. Only difference would be the color. When we went to pick it up (a week after they said it would be there and at 6 PM), we had our toddler with us so didn't have much time to look at the car. Once we got home we realized it did not have any of the optional upgrades. We tried handling it with Steve who just yelled and spoke over me the entire time. I told him have the manager call us then I called. He never got back to us until almost a week later after we got toyotacare involved 3 times. Dan the manager was the exact same as Steve. Kept twisting our words and was unwilling to work on a resolution, calling Steve the "most honest guy he knows". You can see from all of the one star google reviews that mention Steve that is not true. Dan also called us liars because we didn't notice until we got home that day. Not sure how that makes us liars when he knows those things aren't included in our car. He also tried to tell us the one we bought is more expensive because more people want them. No more people want them because they're cheaper. It's the exact same car but with no upgrades. How would that be more expensive? You would think they would want to make it right since we have another Toyota that's on the way out. I have also dissuaded my neighbor who is going to be buying a Toyota suv soon and my aunt not to buy from here. I suggest going to any other Toyota dealership nearby unless you like being lied to, bad faith negotiations and being disrespected by grown men.

Stopped in for emissions testing last week without an appointment..Dan the assistant manager was…read moretraining that day for manager position. He was efficient got my car in within 10 minutes while handling walkin customers and phone calls all done with professionalism and the abilities of an experienced technician. Got my vote for the promotion Dan! I would highly recommend this auto service center

When you call this service area you are calling out of the country!!! Come on no bring those jobs…read moreback to America!!! I did not know this made an appointment went to the appointment was told this, they could not do the work I needed done...was not happy! I ended up bringing my car somewhere else, needless to say...I did not need what was stated to me! Please beware and get another Opinion!!!

Bought my new forester in 2025 and I'm loving it my 2017 outback needed work and even though I…read moredidn't buy it there the service manager (Jonathan) took care of all the things I needed and it is running great. Needed tires and asked for his recommendation which he did and the outback rides like it never did. I could not be more pleased with the sales and service department at Quality Subaru. Thank you so much.

Recently purchased a 2022 forester wilderness in geyser blue from John Melchiore! He provided…read moreseriously stellar service and worked with me to get the exact deal I wanted. John spent spent 2 days with me to get me what I wanted. If you get the chance talk to the owner Joe! He's a stand up guy and a Veteran! He took time out of his day time telling me about his service and years defending the country before I even spent a Penny there. I love supporting local veteran owned businesses and this fit the bill! If you guys want genuine old school customer service go here. Cheers! Adam Leaving my old review completely intact for honesty and truthfulness. Honest Review: A Disappointing Experience with Quality As a four-time repeat customer who had previously purchased three brand-new vehicles straight off the lot with zero issues, I expected a baseline level of integrity and customer care. Unfortunately, my recent experience purchasing a used 2010 Subaru Outback has completely reshaped my view of this dealership.I fully own my mistakes in this transaction: I bought the car "as-is" in January, from Faith who stopped responding to me as well as Mike Ward I skipped an independent third-party pre-purchase inspection in my rush to secure a vehicle, and overpaid for a car whose Kelley Blue Book private party value maxes out around $5,000 in mint condition. However, what happened afterward highlights deep concerns about the condition of vehicles being passed off to buyers.The Reality CheckAfter moving to Vermont and bringing the car in for its state inspection, the true condition of the vehicle came to light. Despite driving it less than 10,000 miles post-purchase, an official shop estimate revealed that it needed over $4,000 just to pass a basic safety inspection. When factoring in all the underlying mechanical failures--including a seized front brake caliper, failed wheel bearings, torn tie rod boots, a rusted-out exhaust system, a leaking head gasket, oil pan, and oil level sensor, a failing power steering pump, and a mushy clutch grinding into third gear--the total repair estimates topped $12,000 on a car I paid $10,000 cash for. The car is completely unregistrable and undrivable in its current state. Dealership Response When I reached out to management, team members were polite in conversation, but ultimately Mike Ward took, several days to respond after i called the directly then I texted him. you can read below he could not open the link. I then proceeded to download the video and send it to him. when i did not get a response and drove down in person from Vermont to get a response I was told their mechanics found nothing wrong with the car When I drove all the way back from Vermont and paid for a hotel room just to try and find a constructive solution--such as a fair trade-in buyback allowance, a repair partnership, or applying the value toward a reliable vehicle on their lot--I was met with silence and no trade-in estimate. Buyer BewareIf you are considering buying a used vehicle here, learn from my expensive lesson:Do not trust that a car on their lot is in road-ready condition, even if it is priced at a premium.Always take the vehicle to an independent, third-party mechanic for a pre-purchase inspection before handing over any money.Expect zero accountability or support from management once the "as-is" paperwork is signed, regardless of your customer loyalty history.It is deeply unfortunate that a long-standing customer relationship was handled this way. I am sharing this strictly to help other prospective buyers protect themselves and ask the right questions before buying. Below are pictures of estimates from a different Subaru dealership and a 3rd party that both say Quality was wrong and that my car failed a basic Vehicle Safety Inspection and is not legal to drive. Purchased in January 2026

Yesterday, today and tomorrow…read more I have been a semi regular customer at their service department for a decade because the owner has been able to balance quality service with reasonable pricing. That is no longer the case as I recently discovered. Yesterday (Feb, 2024) at Star Auto it cost me $39.99 for a regular oil change. Today (July, 2024) I went to Pep Boys and it cost $35.99. Tomorrow if you go to Star Auto expect to pay $82 plus taxes and fees per a sign posted in their service department. Yesterday (Sept, 2023) the cost of tire rotation at Star Auto was $19. Today I had my tires rotated at Star Auto at a cost of $32.55. Tomorrow I will be heading to Pep Boys where there is no charge. Yesterday (Sept 2023) my wife had a synthetic oil change at Star Auto for $89.95. Today (July, 2024) my wife had a synthetic oil change for $78.68 including taxes at Pep Boys. Tomorrow if you go for a synthetic oil change at Star Auto expect to pay $115 plus taxes per a sign posted in the service department.

I love this dealership! I have purchased the last 3 of my vehicles here and this is the only shop…read moreI use for my personal vehicles and family as well. The sales people are amazing & the Finance Manager Liza is the best there is. The mechanics and service department top notch.

After a few years of getting our cars fixed elsewhere, and with mixed results, we returned to…read moreKeating today. Chris was a pleasure to deal with, the service we received was excellent, and we are pleased all around. We're happy we returned to them.

The technicians here all have booze on their breath. Do I want a drinker working on my car? Nope…read more I was quoted an overinflated amount for a repair. They charge a flat $150 to 'diagnose your issue' and only compensate it back to you, if you have them do the work, right then and there. I didn't have them do it. I took it to another shop where it cost me 1/4 of what these guys quoted me for the exact same job.

Thanks to Scott and Bert for exceptional service. Would come back. They went above and beyond…read morehelping to resolve a few issues that came up along the way.

Absolutely phenomenal service and communication all around. Transparent pricing and timely service,…read moreespecially compared to local shops in the area.

After having a terrible day, and 5 hours lost with A Local Naug Valley Car dealer. I found that…read morethere was no way I'd be doing business with this very popular company. I parted ways with them and was introduced to an Auto dealer Through Facebook Market place, who was just one of many places who carried Automotive Edge in the cars and trucks they sold. I called Automotive Edge and was introduced to a man named Jon Marshall. After talking with Jon, And inspecting the awesome Truck we had been looking at, no hard sale, no intrusive approach, My wife and I asked If we could take a test drive, Jon Copied our licenses, and we were on the road! When we came back, we went into thee office and said "WE'RE SOLD" THE TRUCK IS A BEAUTY, it only has 65,400 miles on it, No rust AT ALL!!!, I saw the truck of my dreams, and it was $19,500. I felt that truck is worth every penny they were asking. The truck is so solid, I felt no need to barter with Jon, and most important no pressure The salesman walked me into thee office and went over very detail, I bought a 2 year extended warranty which I had purchased through Edge, and I even came out of the deal under my budget of $23,600 and I WAS HAPPY, AND MY WIFE IS HAPPY. I never left a dealership after purchasing a truck wanting to buy another. If I were to get another Truck, Which Our son may well be considering, it will NO Doubt, be through Automotive Edge. 5 Stars Thank you Jon!!!!!

Getting a quote from Automotive Edge was very easy, straightforward, no nonsense legit. You can…read moreemail them for a quote! Very much appreciated, thank you. Looking forward to going back for my future repairs :,(

I have used this shop before and I am extremely happy. Friendly, helpful, knowledgeable, they…read morereally are great in a stressful time. My car was done in 10 days. I had passenger side doors, passenger side quarter panel, and front bumper damage from a lost battle with a snowbank. It looks great! They worked with my insurance company. The price was in line with the estimate. They are Subaru top rated, (among other brands.) They will be the first call I make if I ever need body work on my 2 Subarus again.

A & R was recommended by a friend and I couldn't be happier! The business was spotless, Amy was…read moresuper helpful and understanding. The body work was performed professionally and everyone went out of their way to accommodate my crazy schedule! The price was very reasonable too. You can't beat a family business that's been around for 30 years! They have to be doing something right. They even cleaned my car inside and out. I highly recommend them.