The customer service was sort off - no one came to greet us for a while, and the cashier wasn't able to answer my questions about allergens. We got the chocolate chip cookie and two scoops of ice cream. The purple one was really good! I forgot the name but it is a vanilla pudding with chocolate chunks. read more

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We were having an amazing evening celebrating a family member coming home from the military, and we thought we would end our perfect night with some Insomnia Cookies. Unfortunately, the experience at the counter completely ruined the mood. We visited today, August 16th around 5:30 PM, and the employee working at the front counter was incredibly cold and unwelcoming. He didn't greet us at all--we had to greet him first. When we asked about gluten-free cookie options because someone in our family has an allergy, his responses were extremely short and dismissive. We were trying to get a simple answer about the ingredients/options, and instead felt like we were inconveniencing him by asking. Customer service matters, especially when someone is asking about a food allergy. We weren't expecting anything extraordinary--just basic courtesy, a greeting, and someone willing to answer a question respectfully. It was especially disappointing because we were ending what had otherwise been such a special night together. We will not be returning to this location. I hope management addresses the customer-service issue because the experience we had was completely unacceptable. read more

This is a solid Insomnia Cookies in Old City. They are super slow if you visit on a weekday. They get busier in the evening esp on weekends. They don't seem to staff this location with many employees, and I'm not sure what that's about. Their cookies and ice creams are your normal Insomnia variety. I'd recommend stopping by for a visit. If you need to place an order, I'd recommend stopping by in person ahead of time rather than ordering online or over the phone. read more

Insomnia Cookies - Ice Cream & Frozen Yogurt Near Me - Philadelphia, Pennsylvania

If you're in the mood for a sweet treat, check out Insomnia in Old City! I've been here a few times, and I have to say, it's always a great experience. The staff is incredibly friendly and welcoming--every time I walk in, I'm greeted with a smile. The location is perfect too. It's easy to swing by after a night out or while you're exploring the neighborhood. Whether you're just grabbing a quick dessert or sitting down to enjoy your cookies, the vibe is relaxed. Recommend grabbing a cookie (or five) when you're in the area! read more

So these cookies were definitely a let down. This was our second time trying insomnia cookies and for the price point I've had much better. This location was out of several cookies including the chocolate chip and birthday cake which was disappointing as well. $16 for 6 classic cookies is pretty overpriced in my opinion for the size of these cookies. I will skip next time. read more

Insomnia Cookies - Ice Cream & Frozen Yogurt Near Me - Philadelphia, Pennsylvania

Stopped by this cookie shop after an evening tour and it hit the spot perfectly! There is a nice assortment of cookies to chose from and they also serve ice cream. The cashier was friendly and efficient. The place could use a face-lift, it had a bit of a rundown feel but not so bad that you'd walk away from the delicious smells The cookies are sold warm and I would highly recommend eating them as soon as possible! read more

Insomnia Cookies - Four classic and four deluxe cookies - Ice Cream & Frozen Yogurt Near Me - Philadelphia, Pennsylvania

Amazing cookies little expensive cookies came out a little slow because the service is a little slow. The place smells really nice and looks nice and clean. read more

We love insomnia cookies but your customer service today... yes, the cookies are expensive but they are so good and a family favorite, especially for special occasions like birthdays, or Valentine's Day, and well that's the problem Almost 2 weeks ago we ordered a Happy Birthday cookie cake for our oldest sons birthday. It was delivered today and dropped at the door with no knock, ring or notice. Thankfully the cake was still there 30 minutes later when we found it The real problem is that the Birthday cake came with a bright pink Happy Valentines Day and that was days ago and not what we ordered. Mistakes happen but good customer service should kick in when this are not right. That did not happen. No call, no email, and when we called, got nothing but a lack of help for the problem created by the store. Apparently they were out of Happy Birthday cakes and thought this would be ok. Or maybe they did not think and just assumed we would not notice or would not care. It's just a birthday that comes once a year, right? The manager said they would process a refund but that we were on our own to fix the cake or get a new one. We asked for help calling another store to get something rushed, but the manager was unwilling or unable to do that. We tried other stores but a new cake would not be ready for over 2 hours. So here we are, dinner on the table, and a Valentines cake that I'm going to try to fix with some store bought icing... Insomnia, you just lost a customer for life. Check your records and you'll see that we have ordered multiple cookies cakes every year for multiple years but not again. I can't trust you again for important celebrations like this read more

Insomnia Cookies - Order for custom cake - Ice Cream & Frozen Yogurt Near Me - Philadelphia, Pennsylvania

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Checked out another Insomnia spot; late evening in the city. I got lucky and found a parking spot! More like put my hazards on, run in and out type thing. Had to walk between outside dining restaurants lol (hence; less parking). It's like most of the insomnia places inside, quick and painless. They had 3 cookies on display. I thought all the drama (with parking); I went through at this point was in vain, but they had all the cookies available (*corny joke time* almost had a cookie attack). Cookies were good. Always wish I ate a cookie when it's warm (I think that's the point of this experience). Welp, rewarming them at home will have to do. I'm interested in trying the "CookieLab"!!!! Honestly, I would only come here if I'm already in the area. read more

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My 6 pack of cookies I ordered. Paid $28 for 6 cookies and this is what arrived at my door. Super disappointed in presentation but taste is great. This looks like something my child brings home crushed up in his lunchbox at the end of the day. read more

Insomnia Cookies - 6 pack of cookies - Ice Cream & Frozen Yogurt Near Me - Philadelphia, Pennsylvania

I came here for ice cream based off the recommendations of the staff at the Apple Hostel (the last remaining hostel in Philadelphia!). The staff informed me that they didn't get their regular delivery of ice cream cones which is a shame since I really wanted a waffle cone with my ice cream. Anyway they are mostly known for their cookies, but their ice cream is cookie infused so you get the cookie crumble flavor either way. The ice cream that I had was really great and I would try it again whenever I'm in Philadelphia. read more

Britney was the nicest retail person at a small shop I have ever met. She was very happy and kept letting me know she can help. read more

Insomnia Cookies - Best worker ever. Never met someone so kind and inspired by cookies. Britney was great and the nicest person I have met at a retail shop. - Ice Cream & Frozen Yogurt Near Me - Philadelphia, Pennsylvania

Insomnia cookies was founded by a graduate from one of the colleges in Philadelphia. It has now spread throughout the country. Philadelphia has a decent number of IC outposts. Additionally they opened a cookie "speakeasy" recently which I hope to try one day. This location had a long line out the door. The store was only letting 5 customers in at a time. The people working behind the counter were friendly and gave tips on which items were their favorite. In addition to all the cookie varieties, ice cream is available as well. One of the classic combinations available is an ice cream cookie sandwich with your choice of warm cookies and ice cream flavor. The reason I am docking 2 stars are due to: -prices are high for what you get -a small bottle of water is sold for $3 -the limit of 5 customers in store makes the ordering process slow. I understand that COVID limited capacity but I would encourage IC to find a way to make the process more efficient read more

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Love the sugar rush here. They have my favorite peanut butter cookies with chocolate. Love the macadamia white chocolate cookie as well. My wife enjoys the oats & raisin cookie. Basically, I recommend order a box of 12 or 18 cookies and do mix and match. They also have special offers if you register with them. Have been to multiple locations in Philly and have never been disappointed the staff is always very friendly. Fair warning, some locations are close to bars and pubs and are open late night. So people line up after the clubs close and the place does get a a bit crazy, That being said it is the best spot to get some sugar to work/study all night or get some sugar after drinks. They do have excellent ice cream sandwiches and brownies. Brownies are also a must try. read more

Yummy, yummy, yummy!!! These cookies are so delicious. It's like having a homemade cookie without all the work! I went over the weekend because they were giving out one free cookie for National Cookie Day all weekend! The cookies were warm when I got them. The chocolate chip was soooo good. A warm cookie is perfect on a cold day. I also had to get the chocolate chocolate chunk because it looked so good and it was! If you have a craving for chocolate I would highly recommend this cookie! The store was clean and had hand sanitizer. The young woman who waited on me was so nice too! I will definitely be back! read more

I know people have had service problems with them before. But I'm here to say that I'm judging them strictly on their curbside pandemic service. That they're doing very well. I've gotten it twice so far. Today, it was 12 cookies for $12 brought straight out to the car. They were on time. They came right out when I called to say I arrived. Can't complain. I love the oatmeal raisin. My family loves the chocolate chunk. I liked the snickerdoodle one. The double chocolate one might be the star though. That one was heaven. I think there are better cookie places out there overall. But this one is solid. And I'd slap a family member for one of those double chocolate jawns. read more

Experience was terrible and I found hair in my cookie!!! I normally love any insomnia cookie location but this one was absolutely the worst!! First, we were greeted by the lady at the register who either had no energy or didn't want to be there. Next, the manager was extra rude to the lady working the register which made it a very awkward situation. The lady at the register simply asked a question to the manager and she responded by insulting her and yelling at her in front of everyone as we were trying to order. I felt so bad didn't know what to say but it was completely unnecessary. After that I went home to eat and enjoy my cookies but found hair baked into it as I broke the cookie apart!!! Yes, that is a long piece of someones hair!! Absolutely disgusting!!! I will never return and may never be able to eat them again. I hope a manager / owner sees this and makes some changes to this location. So if you are in the area, I would take a hard pass at this insomnia and make your way to any other one that's close by. read more

Insomnia Cookies - Hair in cookie - Ice Cream & Frozen Yogurt Near Me - Philadelphia, Pennsylvania

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Alexis was awesome! Great customer service. Love her! Will deff be back and cookies and ice cream were great

These were probably the best cookies I ever had! They were so fresh and so warm! Literally melted once it was in my mouth. The peanut butter one was so delicious! The chocolate chip one was also pretty good! Definitely check this place out if you're in the area! read more

Insomnia Cookies - Two Chocolate Chunk Cookie, Classic with M&M's and Peanut Butter Chip Cookie - Ice Cream & Frozen Yogurt Near Me - Philadelphia, Pennsylvania

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Great cookie. In and out very quickly. Don't sleep on this. The lady at the counter also told us the free cookie if you do the survey.

Cookies were good, got the snickerdoodle and the classic m&m, oreo ice cream not so good-it had a minty taste which was really weird. Biggest downside was they didnt warm up the cookie so i had a hard cookie witch and ended up having to eat it with a knife so i could cut it and still somehow maintain the "ice cream sandwich" aspect. It was hard and made the experience a bit unpleasant. Otherwise the place was clean and they were following covid protocols, only five guess allowed at a time. read more

Had a terrible experience last night while trying to order from their online website. We ordered at around 6:45pm and patiently waited until 8:30pm to call and ask what the status. The customer care said they tried to deliver but had the phone number wrong (it was correct when I plugged it into the website but they dialed it in wrong). Quick fix and they said it would be delivered soon. Around 10pm we called again and the customer care was extremely unhelpful they said they would call the store and have it to us soon. At 11pm we called again and customer care was super helpful and said they'd give us a refund and free cookies next time and said we will definitely receive the cookies in 15 min. Low and behold we never got them. No contact from them. Update: I know this review is getting long but I wanted to give this place another chance by visiting it instead of delivering so went in to the store two days ago. Three people entered without masks, and I decided to wait outside until they were done because they weren't wearing masks. It got hot so after about 10 minutes of waiting outside I went in and waited another 10 minutes for them to finish their order. The server was just making small talk with the customers (who were again unmasked and obviously not sober) and didn't bother to say anything to me or tell me he was going to get to me soon. 20 minutes of waiting and I just gave up. read more

BIG fan of Insomnia Cookies back in the day, but my recent/first experience at this location was nothing short of disappointing. I ordered a dozen cookies online for Superbowl Sunday (Classic with M&M, Peanut Butter Chip, Vegan Birthday Cake, and Red Velvet). My order was ready 10 min. ahead of time which was awesome since I arrived early. The store was empty and the staff were friendly. I spent almost $25 for this dozen assuming they would be well-worth it...but boy was I wrong. They were dry and mealy, not soft and chewy like I expected. Total waste of money and definitely not worth more than $2 a cookie. There are SO many delicious baked goods in this city. Insomnia just isn't it anymore! read more

So, this is Insomnia Cookies.... I'm not sure what you really expect when you come here, but it isn't a fancy experience. That being said, I'd say this location is occasionally hit or miss. The cookies are almost always good, hence the 4 stars from me, but the hit or miss is with the employees. I've had great service before, and I've had a girl who spent the entire transaction on her phone talking to her friend, scowling the entire time as if she were offended that I decided to walk into the establishment when she was clearly already busy. I can't say I've ever used the app, called in advance, or used delivery here, so I can't speak to those aspects. read more

Great cookies, decent prices but mixed customer service. On our first visit to this new Insomnia Cookies, I had an opportunity to meet the owner who was incredibly friendly, personable and energetic. Having never been to Insomnia Cookies before, he shared his recommendations and I left with a box of cookies and a great customer experience. Unfortunately, upon returning last night for a second experience, I was greeted by a less-than-friendly employee who seemed annoyed that I had walked into the store and interrupted her personal conversation. We got out cookies and left, although this time with a less-than-memorable customer service experience. Good people can make or break a business and while we'd be glad to give them another shot, business owners should be especially aware of who they're putting in front of their customers. Great cookies though . . . read more

Delicious cookies especially as a night cap. But why is it that a cookie shop doesn't have all the cookies that are advertised. It's very rare that I can go into an Insomnia and buy my favorite cookie...peanut butter chocolate chunk. They only one have certain cookies. Not sure if it's ownership or management. But happens more often then it should. read more

When I entered, one customer was selecting his cookies. After he paid, I told the employee I wanted a box of six. He started assembling the box, when someone else entered the store. He was a delivery person, and the employee asked the delivery person to see whatever app to scan. I thought the cookies were already packed for the delivery. Nope. The employee completely ignored me, continued to assemble the box, and then used that box to slowly packed six cookies for the delivery. Then he asked me what I wanted. I reminded him, and he started assembling another box. Why did the delivery person get to cut in line ahead of me? Then when we finally opened the box to eat our cookies, we saw that he didn't even give us the right cookies. It wasn't a complicated order. I mean, SIX cookies. Plus the employee wasn't pleasant. I won't ever go again. read more

Cookies were awesome. It was confusing to see what types of cookies they had but once inside store I understood better. Cookies were warm and delish. Will be back. read more

After ordering for delivery I received a call from someone at this location reference my special request for peanut precautions for my daughter. She was extremely understanding and accommodating. When we received our order there were extra cookies for my daughter which made her night. Thank you so much for going above and beyond! Your kindness means a lot! read more

I walked in, got my snickerdoodle cookies. And left! My friend was new and she was able to ask questions and figure out what she wanted. Love insomnia! read more

This location always has something interesting happening every time I visit. From the staff to the customers it's exactly what you'd expect in a location surrounded by rowdy bar patrons. Doesn't matter cause Insomnia always comes through on consistency and taste. read more

Just walked in to insomnia cookies in old city where the entire city is packed with people NOT wearing a mask since IT IS NOT mandatory anymore. Both my husband and myself have gotten vaccinated. As soon as the employee saw us she told us she couldn't help us. We were out to celebrate the fact that we are over hump and no mask are required in our city any more. She was not nice about it . We left and went to another insomnia cookie where she served us and was very polite. I never write review but she was so rude about it. read more

Could i not put any star? Hei i'm still waiting here, its been 2 and 1/2 hour now, are the cookies still coming? Please let me know, i called them twice already, and they said the delivery guy been left, so where is he? My place just 5 min away. read more

Tried to order 5 cookies. After an hour they called stated the botched the order and someone will be out in a few min. Another hour later, I called back to ask where the delivery was. They stated they still don't have a driver for the night. Two hours later no cookies and they canceled the order. This was my second try with them and they couldn't even apologize. No more insomnia. No more stale cookies. read more

I've never had a bad experience with Insomnia Cookies but tonight I found a LONG piece of hair in my cookiewich at this location. Gross. Won't be back. read more

I've ordered from this location more than 5 times. Each time the service and the product hasn't been good. The cookies when delivered are smashed and balled up, wrong order or even cold at times. The customer service number does a poor job at solving anything. No one in leadership gets back to you nor do they handle the situation. I'm now even concerned about the cleanliness of the location. I would never recommend that you order form this location. read more

Quick delivery, friendly delivery staff! Not why why the low stars, my experiences have all been five stars

I recently went to this location and the workers were so rude and unpleasant. One worker was right in the front of the store, wearing her AirPods and only talking to certain customers while completely ignoring others. She told us that the store was at capacity, and that we would have to go outside to wait, so we did BUT when another party of the same number walked in right after us, she never told them to leave and allowed them to stay. She was so rude and unpleasant to us that we chose to leave and go to another location. I will never be going to this location again. read more

We ordered Insomnia Cookies around 7pm. At 8pm, the manager called and said that their driver wouldn't be in until 9pm. While he offered to compensate us with several free cookies, it was frustrating to not receive a call until an hour later. read more

The cookies are amazing....and they deliver! Had a cookie cake and box of cookies delivered to my daughters dorm for her birthday! Arrived exactly at time Requested. Cookies were fresh delicious and pretty! My daughter was pleasantly surprised and the kids loved them! read more