So, I learned that not all locations are as incredible as the locations that I've ordered from before. I placed an order several days in advance to be delivered to my brother for his birthday. On the day of the delivery, I get a message that it was delivered with a picture that is not my brother's house. I can't see the house number and have no idea where it went. I called my brother and obviously he didn't get the order. I called the store and explained that the order was not delivered to the correct house. I was put on hold several times, gave the information requested, then put on hold again. In the interim, my brother's neighbor took the delivery over to their house. When the lady came back on the line I told her that the cookies were delivered by my brother's neighbor. She was quiet and didn't say anything. I said to her, the delivery driver (Tucker) still dropped it off to the wrong house and that should be addressed. Luckily, my brother's neighbor didn't toss them or keep them. She didn't say anything, didn't offer a remedy, didn't apologize, nothing. I will not order from them again. I'll go back to Tiff's for orders in this area. read more

This is the perfect spot for a late night sweet treat.They close at 12 A.m We came around 11:30 and they had run out of a few cookies.So keep in mind that they may not have the full selection the later it gets. The classic cookies are about 3 inches and the deluxe are double the size.All of their cookies are served warm. Next time I'm getting the cookie ice cream sandwich. read more

Insomnia Cookies - Desserts Near Me - San Marcos, Texas

Popped in after lunch to pick up a few cookies to take home. And wow, wow, wow, these cookies are amazing!! read more

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Ordered delivery at 1:30 pm Saturday and said that they were going to deliver it soon. Still didn't hear anything when their store closed at 3 and tried to call at 3:05 and no one would answer. I tried contacting support to help me and they wouldn't let me cancel till 3:45 TWO AND A HALF HOURS AFTER ORDERING. Went to bed pissed and woke up the next day with missed calls at 6 am of them trying to deliver the cookies and saying that I needed to come downstairs to get them because they couldn't go up the stairs at that time?? Then then said they just left it on the stairs. Obviously it wasn't there when I looked. Communication was literally nonexistent such an annoying experience. read more

Insomnia Cookies in San Marcos is located right on the square downtown, and they heavily advertise their warm cookies. I decided to try the white chocolate macadamia nut cookie with ice cream. The cookie was placed at the bottom of the dish with a scoop of ice cream on top. While the ice cream was full of flavor and very enjoyable, it ended up cooling the cookie down too much. I think it would be better if they served the cookie standing up with the ice cream on the side, so the cookie stays warm. As for the cookie itself, it was mediocre--not as soft or warm as I expected. The ice cream really stole the show in this dessert. Next time, if I decide to give it another go, I'll just get a cookie on its own to experience it warm like they advertise. Overall, it's worth trying for the ice cream, but I'd suggest skipping the combo if you're looking for a warm cookie experience. read more

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Delivered my cookies to some random house not even close to where I stay I definitely need a refund

I really liked it! Our cashier was very nice! He tried to save us money! The quality of the food was very good! Shop was small but very nice! I would definitely recommend this! read more

The girl named Sophia with the red hair was working here all night by herself with absolutely no help in any way shape or form and she still managed to get at least 25 college students here at texas state their orders quickly and sufficiently.... all these texas state kids were in insomnia cookie at 10:30 PM and miss Sophia. The girl with the red hair was the only one here and did not complain. Not one time somebody give this girl a raise immediately this is not fair to her.... even when we told her that it wasn't fair, she said it wasn't a problem..... I really hope this girl goes far in life. Sophia deserves so much better...even tho she doesn't think so read more

This store seems to be run by a woman with minimal management skills. Four days ago, I stopped in about 10 minutes after they were supposed to have opened. The door was locked, and when she finally came by to open the door for me, she confessed that she forgot to unlock the door. When I came in, she announced that they had not yet made any deluxe cookies nor any of the classic specialties. Today for Fathers Day I saw online that they opened at noon. I wanted to take my son cookies for Fathers Day so I told them that I would be 30 mins late (since Insomnia opened at noon instead of 11 am, as they do on weekdays). I made sure I was there right at noon. The door was locked and five minutes later, the same woman from 4 days prior let me know that they weren't open yet and wouldn't be open for about half hour or so. She said she was "training" someone. I was in disbelief. On Fathers Day? When people are looking for treats for a holiday? She coldly replied, "Don't know what to say, I have to train employees." Whoever is running this franchise? The ineptitude and indifference towards customers of the woman running this store are costing YOU money. read more

I've driven by many times and been interested in stopping due to their name. However, today I had my headphones in at the office, sitting through a finance zoom meeting when I heard some commotion. There was now a box of insomnia cookies at my desk! After colleagues grabbed their pick, I quietly reached over, playing it cool as I was still in the meeting with the camera on. I grabbed a still very warm and super soft white chocolate chip cookie. At first bite, it tasted like snickerdoodle, then I found the melting rich chocolate. The rest of the meeting, all I could hear was my loud chewing through my headphones as I destroyed the box. They are delicious. Like grandmas homemade cookies (if grandma baked and brought me cookies to the office). I'll have to visit the bakery now to get some more. read more

Insomnia Cookies - Snickerdoodles as large as my hand - Desserts Near Me - San Marcos, Texas

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walked in to pick up my mobile order and told the two ladies my name and I was here for my mobile order and they just started laughing in my face and completely mocked me and continued to laugh in my face. Completely disrespectful and baffling. read more

Oh my goodness!!! These cookies were delicious and warm! Way better than Tiffs treats.

Recently visited this establishment, which I do often, and I don't know what came over her, but the woman who goes by the name Allison was very unprofessional and disgusting to her work staff. I think that she is a big issue here, and staff should NOT be treated that way. Consider me a Insomnia Cookies in San Marcos ex loyal customer. read more

First the shop was super clean and the cookie attendant was helpful and patient. A quick tip : if you order your cookies online ( can do while you're there) you can get a box of cookies (12) + 6 other cookies for $20! The cookies were warm and hot, they even taste better the next day! read more

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What a perfect mid-day snack! I got a birthday cake and a chocolate chip chunk to share with my man. Love the colorful sprinkles in the birthday cake cookie and the chocolate chips were so gooey when you pull the cookie apart! A bit on the pricey side for a single cookie but an occasional splurge never hurt. read more

Insomnia Cookies - Warm cookies! - Desserts Near Me - San Marcos, Texas

Good service, good purple ice cream. The price is reasonable and there are some drinks in the fridge.

I dunno y'all, only listen to me if you are also super bougie about cookies lol smtx desperately needs a Crumbl. This place is just barely Ok. The taste is really artificial, like cookies you get on sale at Walmart...If there are cookies leftover the next day, and I'd rather throw them away instead of eat them, that's not good! read more

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These were a surprise for my granddaughter at Texas State. She LOVED them. She was so happy!

One of the best places I've ever been. Love the marketing scheme. Need one in San Antonio. read more

Insomnia Cookies - moment of truth. - Desserts Near Me - San Marcos, Texas

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It's after 2pm and they should be open! No adjusted hours on their phone announcements or door! Second time maybe third time this location was not opened when stated it should be open.. waisted trip! read more

Insomnia Cookies - Closed but should be open! - Desserts Near Me - San Marcos, Texas

Where have you been ALL my li-ii-ffee!!! (say it like the Rihanna song and then just loop in repeat for emphasis) The above statement doesn't do justice on my reaction when I had the first bite of an Insomnia Cookie; let alone the rest of the cookies I devoured shortly after my visit. I had heard about Insomnia cookies and the hype but damn is it rare when the rave lives up to it's expectations. Each and every bite into these gooey delights was worth every dang calorie I was putting into my body. Who cares about that workout one must do because I'd do it all again. I blessed myself with the double chocolate and chocolate chip but they also have a wide variety and can even do ice cream sandwiches! PS- apparently they deliver across the country! read more

Insomnia Cookies - Assortment of cookies they offer! - Desserts Near Me - San Marcos, Texas

Cookie shop open late into the night! Great for late night cravings. Got a half dozen cookies. read more

Insomnia Cookies - Desserts Near Me - San Marcos, Texas

We are cookie-a-Holics and when we heard people were saying this place is better than crumbl we just HAD to try it ! Let me say this ... people are right. These are more home style cookies like cookies your mom made . My favorite kind of cookies. They have more "mainstream" flavors but stay with the homemade style which I love . Crumbl is good but their cookies are mainstream, thick as cake and covered in cream. If you want a good old fashioned cookie THIS IS THE PLACE ! read more

Insomnia Cookies - Desserts Near Me - San Marcos, Texas

Amazing, warm and delicious cookies with ice cream to make a sandwich. This place is better than CRUMBL because it has the element of ice cream. read more

Insomnia Cookies - Coffee ice cream and cookie sandwich - Desserts Near Me - San Marcos, Texas

"Holy Daydreams Batman!" Having attempted to buy these cookies in NYC and having failed to do so because that store was closed during my visit I was excited to find this store while in Texas. I have to say the hype for this place is over rated. Do the cookies taste good? Oh yea! But I can get just as tasty cookies from the bakery at Walmart and if faced with a blind taste test I'd never be able to tell the difference. This franchise is a nice treat if you want to bring a desert to a family/friend function but other than that I wouldn't buy these just to enjoy at home. For the pricing I'd opt to bake my own Pillsbury cookies or buy a package at Walmart. I'm not trying to crap on this place because the cookies are really good, just nothing amazing that I'd say, "OMG you must travel to this place by car, plane or skydive!" read more

Me and my friend have come a couple of times. I'm not one to leave bad reviews but the service is horrible. The workers crowd in the back and make you wait to say something to go to the front. There is a worker there who has glasses and dark hair. Told me she couldn't scoop ice cream because her wrist was hurt? Said her coworker didn't have a good handlers license but was in the back working on cookies? Very rude with every question I asked. The cookies aren't worth the service. read more

I ordered my delivery around 6:30pm tonight and the website stated that it would arrive by 8pm, it is now 9:47 and still no delivery and was told it would be on the next delivery.. so i cancelled. I'm not trying to wait 4 hours and spend $4 extra on delivery.. read more

Insomnia Cookies - States that my order was supposed to arrive an hour and a half ago. - Desserts Near Me - San Marcos, Texas

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Best cookies i've ever had!!! Recommend to anyone, better then even homemade cookies. management was super nice. Would come back.

They were ready when I went to pick them up. I appreciate promptness. The cookies were still warm even though I had to wait over 30 minutes to get home read more

Okay, today was a day filled with eating out... I feel so guilty but it was worth it, to be with family. We ended the day with insomnia cookies bc the girls had a sweet tooth. One wanted ice cream and the other wanted cookies, so naturally we came here bc they have both! They were out of the chocolate chip and double chocolate chip cookies and the girl suggested the vegan chocolate chip she said "it tastes exactly the same" I was skeptical but pleasantly surprised, it was very good. We also got a small chocolate ice cream for the girls and white chocolate/macadamia cookies too, all was happy in the land of parenting with toddlers after our quest for sweets was complete read more

Insomnia Cookies - (L)White chocolate/ macadamia and (R)vegan chocolate chip - Desserts Near Me - San Marcos, Texas

Best cookies, served or delivered warm to your door. Consistently good. A great treat every time/anytime. . Snickerdoodle is my favorite.

I didn't catch his name but one of the main managers was so sweet and helpful to me. I had an e-giftcard which I didn't know was only for online orders, but he showed me how to use it for a pick up order since I was already at the store. Didn't have to wait at all, hot, fresh, delicious vegan cookies! Easily my favorite treat spot in San Marcos!! read more

They are never open when it says they will be. It's national cookie day today I tried going at 4:30pm and they were closed!!! so lame 1/10

Rude service & mediocre cookies and ice cream. The staff was perturbed to have their conversation interrupted by customers who wanted to make a purchase. read more

I love these cookies. I don't come to San Marcos often but every time I I have to get a dozen cookies. There are plenty of options for any type of diet. My have are huge chocolate chips cookies. Plus they are open late. read more

It took two hours to deliver my order, the cookies were cold, not warm and four cookies were missing from the order. No ice cream available even though the online order form said so. The bakery called me and offered to swap the ice cream for two triple-chocolate cookies - I accepted. And they did not deliver those either. They said I could come pick up the missing cookies (LOL), I declined and they refunded the missing items. I can do better going to HEB and I will next time. read more

Honestly, I could not care less about their cookies. Here's what I DO care about. A charge was made to my credit card account from this location that I did NOT make. When I called the store for assistance, the person who answered was extremely rude and said "I can't help you with that. You need to call customer care." Then I had the audacity to ask for the customer care number, and she literally HUFFED at me because she was too put out to have to give it to me. Hello....I don't have a crystal ball to know what it is. When I looked up Insomnia Cookies online, it gave me the number for the SM store. Then the number she gave me asked for a store extension, which I also didn't have, and disconnected me when I didn't have that information. I've now had to go through my credit card company to reverse the charges and have them issue a new card. Bottom line, their customer "service" is nonexistent and I will NEVER do business with their company. Also, $30.33 for cookies. Good lord people, buy the stuff and make them yourself! P. S. If a manager is reading this, I called at 2:26 p.m. on Monday, 5/10/2021. You might want to retrain your employees who were working that day. read more

I recieved a completely different delivery order than I want asked for. The order I received has nuts which I am extremely allergic to. If I hadn't read the receipt and touched the cookie , I'd be heading to the hospital right now. I tried texting my delivery drive, to no response. I tried calling the store, to no response. The number listed is just some corp number with a full voicemail inbox. And the worst thing of all, the order I received was from 3 HOURS ago. Some poor guy spent $20 on 3 cookies, just for someone else's order to show up 3 hours later. read more

I usually am a huge fan of insomnia cookies. I used to live in Lafeyette, Indiana and would order after midnight all the time. I loved being able to get a delivery from somewhere that's open after midnight for my late night cravings. However it is Wednesday night and I am now in San Marcos, TX and they are closed at 12 pm. The reason I am only giving four stars is because on their website it says they deliver until 3 am but the store closes at midnight. Very disappointed but other than that I highly recommend trying this place. BEST COOKIES BY FAR. Perfectly made and always warm. Also many different vegan and gluten free options. In this particular store they sell milk as well with many options (different %'s, oat, soy, etc). update The night after I wrote this review I called to order a box of cookies and it took over an hour for the delivery. I had to call back 3 times before they said an uber driver finally picked up my order at 11 p.m. and it didn't get to me until 12:30 p.m. Not happy with their delivery times and how difficult it was for someone to tell me what was taking so long. read more

We came to grab a quick cookie at 12:50 before they closed at 1:00. They were already cleaning up and had the doors locked and ignored my group. If you close at 12:30 then say so. But if it's at 1:00 then you should stay open until then. We're from out of town and went 30 minutes out of our way for nothing. Never again for these jerks. read more