My Uncle was in Rehab at Friendship Village after surgery. Amazing staff, kept us informed all the…read moreway along. Very professional, caring and attentive. Unfortunately he passed ate first part of June 2023. I cannot say enough good about the staff and facility. Very pleased with their service

Horrible, no confidence in the care of a loved one that ultimately had to suffer and be transferred…read moreto a hospital. Developed a bed sore and was malnourished during their stay

Horrible place, the smell that slaps you in the face when you pass the front desk is disgusting…read more Smells like urine, feces, and food all mixed in together. The beverages for the residents sit on a cart in the hallway with cellophane loosely laid over the top. It looks like a no name motel on the side of a deserted road, and that's a compliment.

Horrible place. Do not go there. My aunt was there for over a year after having pneumonia in Feb…read moreof 2020. Staff didn't wear masks. She was tested for Covid 3 times: first time she was negative, then positive (with no symptoms) then negative again. They would bath her maybe once a week and put her in a chair in the bath room and pour buckets of water over her. It is appalling. To make it worse they were changing my aunt for medical paraphernalia that was not used. There is more to this story, but beware of an employee named Ryan.

They have been our provider for a few years and 2 different caregivers have been EXCELLENT as to…read moreboth and have become part of our family! Office coordination of schedules has been most responsive to our needs and their billings have been timely and very accurate. Caregiving levels have been as requested, consistent and dependable. We hope to continue this great relationship as long as my stroke victim wife needs outside caregivers!! Fred and Jean S.

Last spring, I hired Brightstar Care to provide in-home care to my elderly mother. The caregivers…read morewere good, however the office accounting and accountability was atrocious. They did not provide regular detailed invoices yet charged my mother's credit card continually. After a month an a half and after I discontinued their service, I questioned the billing and had to insist on a full accounting. It took a while to get this, but it turns out, she was over charged over $800. My mother was finally refunded this amount but I was never given an explanation nor an apology, so I have to conclude it was due to incompetency, lack of oversight, and/or possibly fraud.

Dirty! Went for a tour and walked out. Carpets are filthy, walls are splattered with spills,…read moreetc. it was very uninviting from the first step inside. Needs total renovation! So sad.

We were set up to move my Mom into Pennington Gardens this Monday, but was suddenly informed last…read morenight that my Mom can no longer move into the facility, ever, based on incomplete data from their nurse. Over the past month we have searched for a facility to take care of my Mom due to a continued decline in memory and reached out to their director Susan and was able to secure a room in their "memory care" wing of the facility. During the process, their nurse met with my Mom and had contacted her PCP for information and up until yesterday they became concerned that my Mom was on a antibiotic for a medical condition that she no longer has (tested negative early April). When I asked what my Mom's PCP told them I was informed they had left a message an they did not respond. In literal a few hours we went from moving in on April 6 to "sorry, we can never take your Mom, but can help you find a place". Please note that we have already given the notice at my Mom''s current facility. The worse part is that I never spoke with the nurse. All of my Mom's health concerns and denial came their director on site contacting me. The question becomes: do you want your loved one in a place where their director and nurse can make decisions like this in a vacuum and apply them to your already stressful situation.

I cannot say enough about Madeira assisted-living. I was very blessed to have found this place and…read morecould not have imagined my mom being any other place in her final weeks. The place is spotless, with constant attention to the resident's individual needs from food to health attention, to overall well being needs. Patti had a way of knowing what my mom needed before we did. It feels more like someone's home than an assisted living facility, so welcoming. After spending time visiting other places, I knew this was the place immediately and had no regrets. Please consider Madeira if you are looking for a place for your loved one.

Patty and her team are wonderful. My father was there during his final days and re received the…read morebest of care.

The staff here makes for quite a horrible experience. I stopped by this so called retirement home…read moreexpecting pleasant vibes and a welcoming staff, instead I got greeted by a lady who acted like I'd broken into Area 51. I didn't even get into the building before I was threatened of trespassing, literally from the parking lot to the front door I couldn't get a single word out before I was swiftly asked to leave. Zero chance I would allow my family to even consider living in a place like this. Not to mention the landscape is extremely unkept and neglected, among other things that are neglected as well.

Great culture. Residents are very happy and welcoming to new people. A lot of physical updates have…read morebeen made, and we are on a good trajectory!

The staff at Atria genuinely care about their residents This is throughout the staff community…read more Some can say that's their job of course it's their "job" but you can tell when it's genuine. In particular our mom was well taken care and her concerns addressed quickly by Marcus and Wendy. They are the best. Thank you for your caring nature.

They have a wonderful Sunday Brunch. We enjoy the friendly staff and are able to have family…read moretogether to eat. Then play cards in the rec room. Would recommend visiting soon. NM

I have an aunt who lives here, she enjoys it. Clean facility, friendly staff, activities for…read moreresidents. The have a menu for the meals and if the residents don't want it they can order a sandwich instead.

By far the worst organization of the several I have had experience with. Their staff turnover is…read moreconstant. Their best caregivers always leave. Their billing department is over the top bad in customer relations. Price increases are not communicated. In my case, our bill went up $2600 with no notice. My mother felt things were often missing from her room. You constantly had to monitor the staff to see proper care was received and it was often not being received. Management turned over often as well and the don't seem to care if you are their customer or not. No warm fuzzies delivered here. Several reasons to look elsewhere for proper senior care. Bypass this organization at all costs.

My friend was sent to this facility and every day I saw her or spoke with her, she sounded as…read morethough she was "home". The owner/operator treated her like her own mother which made myself and my friend's family feel very very satisfied that she was being taken care of in the best caring way and also secure. I highly recommend this as a good option like "home".

From the owner: Our business specialize in taking care of the elderly or TBI patients.read more