Dirty! Went for a tour and walked out. Carpets are filthy, walls are splattered with spills,…read moreetc. it was very uninviting from the first step inside. Needs total renovation! So sad.

We were set up to move my Mom into Pennington Gardens this Monday, but was suddenly informed last…read morenight that my Mom can no longer move into the facility, ever, based on incomplete data from their nurse. Over the past month we have searched for a facility to take care of my Mom due to a continued decline in memory and reached out to their director Susan and was able to secure a room in their "memory care" wing of the facility. During the process, their nurse met with my Mom and had contacted her PCP for information and up until yesterday they became concerned that my Mom was on a antibiotic for a medical condition that she no longer has (tested negative early April). When I asked what my Mom's PCP told them I was informed they had left a message an they did not respond. In literal a few hours we went from moving in on April 6 to "sorry, we can never take your Mom, but can help you find a place". Please note that we have already given the notice at my Mom''s current facility. The worse part is that I never spoke with the nurse. All of my Mom's health concerns and denial came their director on site contacting me. The question becomes: do you want your loved one in a place where their director and nurse can make decisions like this in a vacuum and apply them to your already stressful situation.

I cannot say enough about Madeira assisted-living. I was very blessed to have found this place and…read morecould not have imagined my mom being any other place in her final weeks. The place is spotless, with constant attention to the resident's individual needs from food to health attention, to overall well being needs. Patti had a way of knowing what my mom needed before we did. It feels more like someone's home than an assisted living facility, so welcoming. After spending time visiting other places, I knew this was the place immediately and had no regrets. Please consider Madeira if you are looking for a place for your loved one.

Patty and her team are wonderful. My father was there during his final days and re received the…read morebest of care.

They have been our provider for a few years and 2 different caregivers have been EXCELLENT as to…read moreboth and have become part of our family! Office coordination of schedules has been most responsive to our needs and their billings have been timely and very accurate. Caregiving levels have been as requested, consistent and dependable. We hope to continue this great relationship as long as my stroke victim wife needs outside caregivers!! Fred and Jean S.

Last spring, I hired Brightstar Care to provide in-home care to my elderly mother. The caregivers…read morewere good, however the office accounting and accountability was atrocious. They did not provide regular detailed invoices yet charged my mother's credit card continually. After a month an a half and after I discontinued their service, I questioned the billing and had to insist on a full accounting. It took a while to get this, but it turns out, she was over charged over $800. My mother was finally refunded this amount but I was never given an explanation nor an apology, so I have to conclude it was due to incompetency, lack of oversight, and/or possibly fraud.

Horrible, no confidence in the care of a loved one that ultimately had to suffer and be transferred…read moreto a hospital. Developed a bed sore and was malnourished during their stay

Both my grandparents and my great grandmother have lived here. Great amenities and care.read more

The staff at Atria genuinely care about their residents This is throughout the staff community…read more Some can say that's their job of course it's their "job" but you can tell when it's genuine. In particular our mom was well taken care and her concerns addressed quickly by Marcus and Wendy. They are the best. Thank you for your caring nature.

They have a wonderful Sunday Brunch. We enjoy the friendly staff and are able to have family…read moretogether to eat. Then play cards in the rec room. Would recommend visiting soon. NM

Wait times for resident assistance is terrible. If your family member needs help with bathing,…read morethey'll do everything they can to not help. For the price that residents pay they have yet to clean the hallway carpet. It used to be white and gray (maybe when they first opened). It's been brown for quite a while. With 80 or so residents at $6K a month, you'd think they could at least afford professional carpet cleaning once a year. The rooms also aren't cleaned very well. Families have to pick up the slack. Food is unhealthy and with sedentary residents, they'll be sure to gain weight easily. High staff turnover rates and staff that don't seem to care about people as much as just collecting a paycheck. Lots of "it's not my job" attitudes if you ask for anything. The lady at the front desk is so grouchy and unfriendly, you'd think she was working for free. Luckily there are a handful of caring staff (like the activities director Kelly and a few others) that keep this place going.

I have no shortage of good things to say about Inspirations…read more They care for their residents holistically, including social activities, nutrition, medical care, everything! Their clinical staff is so caring and empathetic, and leadership does a great job of organizing care and finding community partners to support the community. They truly exemplify "patient-centered care" 5/5 stars and a huge THANK YOU for caring for our community and loved ones.

We put our 95-year-old mother who had serious memory issues in Parkland memory care, and they were…read moreabsolutely wonderful. Took good care of her really were sincerely interested in her well-being. About a year and a half later she had a terrible stroke and went to the hospital. Parkland said let's bring her home because you have eight brothers and sisters and we'll have a hospital bed and a 24 hour nurse so you guys can visit with your mother. She passed a week later, and everyone in the family got to see her, or get a telephone conference, to say they loved her. We highly recommend Parkland memory care for your consideration.

3 months ago I opted to move my mother to Parkland Memory Care even though the assisted living…read morefacility she was at had an impressive memory care unit. Through experience I have come to believe that staff turnover is highly correlated to quality and consistency of care. As I searched I was looking for an intimate and clean setting with low staff turnover as an indicator that the staff were happy in their job and therefore capable of providing consistent high quality care. Many, if not most at Parkland have been there 5-6 years. It was no contest. Parkland is a great facility, built specifically for memory care patients. What truly impresses, though, is the caring, attentive nature of the staff...and I mean everyone from the executive director to the caregivers!! They actively engage the residents and are kind, attentive and respectful. I am so happy I made the choice to take her to Parkland. She recently passed but loved her time there, especially loved the staff and the residents. If you have choice, you need to look at Parkland first. Incredible!

My mother-in-law has been living here since Oct. 2019. I couldn't think of a better place for her…read moreto be. The employees are wonderful. Friendly and kind. There are all kinds of activities each day. The maintenance and housekeeping are excellent. The food is great. I just can't say enough about this place.

The staff members are really great. The activity calander is just wonderful…read more They are Very understaffed, waiting 2 hours for the delivery of the afternoon medications. Twice this past week they did not show up to help my mother to change for bedtime. We pay for that assistance. To be checked on every shift. She had to struggle through it by her self. The lack of staff is so obvious even in the dining room waiting an hour and a half for our meal.

My experience with both Susan and Brenda has exceeded all my expectations! They truly are…read moreoutstanding and care about their residents! Most of all, I appreciate their dedication to making this community a delightful place to reside.

Beware of these THIEVES. They charged for services that were not delivered. They stole property…read morefrom my mother, as well as charged us for rent beyond her stay. I gave them a 30 day notice that we would be leaving, but they failed to adjust the last months billing to reflect the move out date. Then the next month, after I turned off the automatic billing in the payment system they charged another month to our account. The manager of this site, Logan, is a liar and a dirtbag. He never once followed through on anything, and he accused me of being the problem. He accused me of stealing the wheelchair that I bought on their demand, and claimed he had video evidence. I'm sure he did see me take the wheelchair out with my mother, but that's not evidence that I stole the chair. They did return the money after I called them out 2 weeks after they stole our money. I'm still going to have to go to small claims court for the services that they documented that they didn't do. If you love the person you are caring for, then DON'T GO HERE!

I am here as a and I have been here two days and and blinds have fallen on my mother-in-law…read more He's about hit her in the head and there's green hard on her faucet heads that they still will not fix AC unit is leaking all over the floor in the kitchen And this is a health hazard for the possible slip and fall. But when I called the office they were rude disrespectful and this is to me as a visitor. I can imagine how they speak to the residence. But they told me that she waiting list. I told her what warrants emergency and destruction of personal property because the AC unit is leaking all over her kitchen floor they put a bucket down well if I wasn't here she could have fallen and really hurt herself I am never in all my stars for as much money as she needs to be treated and told this and be put on a waiting list when this is a very serious matter, especially and broke a should be ashamed of themselves in charging these people and treating them like this when they don't deserve this You are taking advantage of people like this. May God have mercy on their soul.

It gives me no pleasure to write this review but I feel it is important to share a recent…read moreexperience. My mother, who is 95 years old, has lived at this facility for the past 3 years. I could write about more than a couple of very negative experiences during this time but I will focus here on this past Sunday's Mother's Day brunch. The brunch itself was okay, the food was neither great but not bad, but when my mother wasn't able to finish her whole piece of salmon, I started putting it in a small container that she brought with her (they refuse to give a "to-go" container) when our server told us that we couldn't take it out! Excuse me! A mediocre brunch that we paid $24.00 a piece for and they would not let us take our half piece of salmon home! I don't blame our server as she is told what to do by management, but I feel that this just wrong and borderline abusive towards the elderly who are easily taken advantage of. Come on Robsons, please do better.