I went to the Neighborhood Center on Keeaumoku Street right across from Walmart…read more I was fortunate to see Caroline, Health Plan Specialist. She is very nice, friendly and personable! I had a question on my claim. Caroline researched it and answered all of my questions. Also, she helped me get hard copies of my dental Report to Member mailed to me as I have my medical ones mailed. She called the Dental unit and Consumer Web Support area to complete this! She explained to me that PPO doctors are also participating with the Federal Plan. I really appreciate her patience and understanding in helping me. Thanks Caroline! Shout out to Kristen too who followed up on letting me know how my dental RTM will be handled in the future as I requested! Excellent Customer Service all around!!!

Hi HMSA After 25+…read moreyear of being a loyal customer, I do not appreciate your last statement in which you threaten to terminate my account if my bill isn't paid (first time ever I've been treated that way), which I was going to do anyway. Add to that that I have always been relatively healthy and have not cost you much despite paying through the nose monthly. Terrible customer service. Cannot wait to jump ship, bye.

My MIL needed help with her Medicare. This place is a one stop , get you the best insurance for…read moreyour needs and no cost. Repeat no cost!

Gerald Shintaku was very patient and thoroughly explained the difference in Medicare plans. And he…read moreis very personable and friendly.

I went to visit their booth and Danton was so amazingly friendly and helped me understand what he…read moredoes. He was very thorough and I understood all the different benefits that are offered. Thank you!

Great service is so great love this company great service love the ohana here and the service they…read morehave to everyone

K. I've been with kaiser my entire life. Literally, I was born at kaiser and had my fill of…read moreseemingly countless appointments. By the time I was 15, my kaiser card was black from all the times my card was "swiped" through their carbon copy machine thing. I would say for the most part, I've enjoyed my experiences. Until last week. I will be traveling to south east asia this summer. I've been to the travel clinic at kaiser serval times before and have never had to go to the business office to make a deposit before....I didn't even know where the business office was! My appointment was scheduled for 10:20. Obviously, being the idiot that I am, I thought that I'd be in and out in 10, maybe 15 minutes after getting a couple shots . Nope. 2 hours. It was a complete waste of my time. That being said, the doctor I saw was really apologetic, but it really wasn't her fault at all. Also, I lived in so cal for 3 years. It took forever for me to figure out how to get to see a kaiser physician there. You'd think it would be pretty transferable information since kaiser in Hawaii should be on the same system as the kaiser in so cal. Def not the case. Just because they are the same name means nothing. Side note: I had a cough that wouldn't go away for about a month in Thailand one summer. I was in and out of a Thai hospital in less than an hour. I had blood work and X-rays done and I got to see a doctor and pick up medicine. All of that in less than an hour. It is simply unheard of here.

If you have problem now and needed an appointment? If today's date is July 1, 2026 the next…read moreappointment will be July 2, 2030.

We have been dealing with Bo at HMAA and he always gives the best service and is very thorough. He…read moreis patient and explains everything step by step. He's efficient and keeps us informed on updates and changes.

I recently joined a new company that uses HMAA, and as a first-time user of their platform, my…read moreexperience has been excellent so far. The team has been incredibly helpful, especially Brenda, the Director of Account Management. She has gone above and beyond to assist me as I've worked through various items in my new role. I truly appreciate her patience, professionalism, and willingness to help. Her support has made a big difference during this transition, and I'm very grateful for her guidance.

Wonderful insurance. Customer service is great. Online portal is very helpful! Very friendly…read moreemployees as well.

On February 3, my husband went to meet with Michelle to switch his current Medicare Advantage…read moreInsurance to United Healthcare. A problem arose because he had changed to his current provider in Jan, and by Medicare rules you're only allowed to make 1 change during open enrollment. Michele contacted Medicare and was able to get an application put through due to an exception to that rule because of a unique situation involving his current insurance provider and his current healthcare provider. What's most impressive about all of this is that because the application had to be submitted by Medicare, Michelle basically did all of this on her own. He'll be getting together with her on day one of open enrollment in October to upgrade his plan.

I haven't had general dental insurance since I moved to the United States…read more But when I needed an implant or crown several times, I was surprised at the high cost of treatment. Fortunately, I was using a type of co-insurance at my main dental office and I renews every year. With this insurance, the cost of regular checkups including tooth cleaning twice a year is free. But I started thinking about a little more fulfilling insurance, so I called HDS and asked questions. I was able to understand what I didn't know until now by their explaining. Even if I have insurance, I will not be eligible for insurance treatment immediately, and I need a waiting period of up to 12 months. However, even during the waiting period, it seems that I can get a discount on the treatment fee at the dental clinic as an insurance member. When I heard this, I immediately decided to enrollment online. Normally, if you complete Enroll by the end of each month, you will be treated as an insurance member on the 1st of the next month. You will receive a card at home in about 2 weeks from registration. Currently, it seems that the downtown office has nobody but the customer service office is above. So when I called customer service with the phone installed at the entrance of the HDS main office, the staff came down immediately, opened the office, and explained various things and answering my questions. I certainly thought it was a little inconvenient system, but I was relieved because the staff who responded were very kind. It can be said that the fact that there are so many dentists in the HDS network has a high point for me as a resident of Hawaii. Well, I will gradually know how much benefit I have from joining this insurance in the next year. I'll update it to you later. 私はアメリカに移住以来一般的なデンタル保険を持っていませんでした。 でも、何度かインプラントやクラウンの必要が起こる度にその治療費の高さに驚いていました。 幸い、私のメインデンタルオフィスで1年ごとに更新するタイプの共同保険を使っていました。 この保険で年に2回の歯のクリーニングを含む定期検診費用がフリーとなります。 でも、私はもう少し充実した保険を考える様になりHDSに電話して色々尋ねました。 今まで私が知らなかった事を説明により理解する事が出来ました。 例え保険に加入したからと言って直ぐに保険治療の対象になるのでは無く、最長12ヶ月の待機期間が必要だと言う事。 しかし、例え待機期間中であっても歯科医院での治療費は保険メンバーとして割引きを受ける事が出来るそうです。 これを聞いた私は早速オンラインで加入する事を決めました。 通常、毎月末までにエンロールを済ませると次月1日には保険メンバーとして扱われる様になります。 登録から2週間程で自宅にカードが届きます。 現在、ダウンタウンのオフィスは無人となっているそうですがオフィスの上がカスタマーサービスとなっています。 だから無人オフィス入り口に設置してある電話でカスタマーサービスに電話するとスタッフが直ぐに降りて来て、オフィスを開けてくれ、そして私の質問に答えながら色々と説明してくれました。 確かに少し不便なシステムだとは思いましたが、応対してくれたスタッフはとても親切だったので私は安心しました。 HDSネットワークの歯科医はとても多い事はハワイ在住者の私に取りポイントが高いと言えます。 さて、この保険に加入してどれほどのメリットがあるかどうかはこれからの1年で徐々に分かって来るでしょう。 また後日アップデートします。

Well worth paying the extra insurance. Great service. Handles many dental needs. We us the policy…read moreas a supplement to our primary insurance.

Angie has literally held my hand ALL the way through this journey of retirement. She has been an…read moreANGEL during my anxious times of uncertainty. She is VERY professional, knowledgable and thoughtful. I am so blessed to have her in my corner. Reach out for this truly remarkable young lady. She's got you! I highly recommend her services in assisting the BEST plan that will fit YOUR particular needs. Angie I thank you from the bottom of my heart! YOU ARE AMAZING and have gone OVER & Beyond your call of duty. Thank you kindly, Sincerely M.Q.

This service is a no-brainer. Why try to figure out what your options are and which one is best…read morewhen someone who knows more than you can help you find the best option. Thank you Kamaka Jingao for beings so helpful.

I came in for help regarding my wife's 2026 Obamacare plan not showing up online on her account…read more The staff were very patient & helpful in trying to find out the delay & for fixing the start date error (s/b eff 01/01/26, not 02/01/26). Since their customer service phone lines are always busy, it was refreshing to just go in & talk to someone directly. The office is located in the same strip shopping center as Foodland Farms & Dunkin Donuts.

First time here, if you all know when calling HMSA of the phone, wait time is 2-hours if you're…read morelucky to talk to someone. My HMSA card was old according to my doctor office 2021. Needed to get a new one. They told me to go to HMSA office in Pearl City...which is in Manana. Located next to Bed Mart. It was a blessing, quick and simple...Grace customer service was excellent, greeted you at the door, everything was done in 5-minutes... was also checking on my mom HMSA...done. So, it you need something done at HMSA... this is the place to come. Aloha, Derek

Vance is a good communicator, often answers the phone or returns calls within one business day…read more Easy going, demeanor, he does not pressure you into making a decision.

Outstanding service from Vance and over 9 years later I still lack the confidence and knowledge…read morenavigating the Medicare system. You're misinformed by listening to well intentioned family, relatives, friends and acquaintances and totally uninformed thinking you can believe and listen to Social Security or Medicare personnel. They're not responsible for misleading you or giving you false information, you are responsible for yourself. The Medicare guide is nearly 1/2" thick with some information like an overview not all information and elderly seniors like myself have a limited capacity to retain and comprehend everything I read. You need an EXPERT who knows the Medicare system and all the supplements which you may qualify for or actually need to supplement original Medicare depending on your situation. My uninformed friends thinking Medicare is sufficient until they see the bill or the cost of prescriptions and there are prescriptions they don't cover at all. Like the saying goes "it's better to have it and not need it than to need it and not have it" and supplemental coverage may be exactly what you need and never knew you needed it. Vance is a professional individual, intelligent and honest person who will help you navigate the Medicare marketplace and answer any questions. Remember the only stupid question is the one never asked. You will bless the day you meet and talk to Vance about your Medicare plan and what your benefits really are. Mahalo Vance and we're grateful and thankful having you keeping us updated and informed about everything Medicare!