Came for second appraisal at this location. When I came the first time around December I was told my car offer was about $8,000. Came back today when I had the money( same car condition, only 1000 miles added onto mileage) had spoken to a different representative because the one I had spoken to was not there. He told me the car appraisal was $4,000. He constantly went back and forth to the man at the front desk to get answers for my most simplest questions. The man told me since their offer was $4,000, to get rid of the car I'd have to pay $15,000. I corrected him telling him that was false. I asked him what $11,000 minus $4,000 was and he proceeded with the same response " let me go ask him" and then again went back to the front desk. This man knew nothing nor did he understand simple math. If you DONT know what you're doing, DO NOT work at a dealership where you are working with peoples personal information and money! Also I don't believe they even looked at the car because their reply was given to me within 10 minutes and we had asked him why the offer was so low when we had came not too long ago with the car in the same condition and his response was " that's what the system says" and " maybe the government." read more

If I could give this place 0 stars I would but yelp requires at least 1 star to write a review. Jass is NOT a business man if anything he is in the business of taking advantage of people especially during this time when people are vulnerable. We bought a 2012 Chevy Malibu from this lot and paid extra to have a warranty on it in case something went wrong. Well it did the very next day. The check engine light came on and we put a code reader on it and it turned out it was the O2 sensor so we brought it back to Jada and he had us follow him to a near by shop and they put it on their code reader and the same O2 sensor came on. The guy at the shop showed Jada and accidentally cleared the code before repairing it. Jada told us that if the light came back on bring it back to the shop and he would pay for the repair. Well, a couple weeks later not only did the light come back on but the car completely cut off. So we talked to Jass and took it to the shop, they fixed it and found another small issue with a hose and fixed that as well. The shop contacted Jass for payment and he told them that WE are responsible for the payment! What?! We then called Jass and he had the audacity to say we have to pay for it because he is not making money right now! How is that our problem? He is not honest and does not keep his word! Even the man at the auto shop said he was our witness and was there when Jass said he would pay for the repair. The man at the shop was kind enough not to charge us for it even though he is not connected to Jass now that's good honest business. I do not recommend anyone ever buying a car for this lot or doing business with this shady car dealer. Also I will be reporting him because not only did we have a contract but also a verbal agreement with a witness. For the record Jass is a no good, shady, dirty used car salesman who is looking to take advantage of people do not buy from him. read more

I don't have the greatest credit in the world, but the fine folks here really helped me out. My salesperson, Shawn, went the extra mile to help me get the car I want. The whole crew were very accommodating! I would highly recommend going there! read more

If I could give this company 0 stars I would. Not only this company, but ALL of this owners companies. The lack of respect, ownership and customer service I have experienced is horrendous! Let me take you to the beginning.. I received a Kia Soul Ev (or so I thought) back in March.When delivered to me two weeks after I completed my order, I was informed how I'm going to have to jump start the car because it won't turn on without it. Then I was informed how there is a SAFETY RECALL on my vehicle. That was extremely disheartening and I felt very unsafe. I had the car for two weeks and had to ship it to Palm Springs because it wouldn't turn on. Yes I'm in Las Vegas and I said Palm Springs. After I received the car, they mentioned how I have to send it there every time there is an issue. Due to unforeseen circumstances (Covid 19) I was without my car until the middle of May. While my car was there, there was multiple other issues wrong with the car. Being I only had the car for two weeks, I didn't see why I would have to pay for this. This company denied paying until I wrote a review. "Give us 5 stars today and I will send you the check" fair enough. Incident 2 now June, I receive my car and drive home. My car shuts completely off at a traffic light. You could probably understand how I feel unsafe in this car and do not want to drive this ever again. I take it to Kia immediately. I attempt to trade it in, and was informed of how much it was worth. That was impossible based off of my knowledge of the car's worth (kelly blue book, online, exc.)I take it to Toyota to see what they would offer. They stated that the reason I'm not getting what I think I should is because I WAS MISREPRESENTED. I was sold a" Kia Soul EV e wagon" but I had a Kia Soul base model stated by the VIN number. its a big difference because I'm paying for features this car doesn't have. You scammed me to make more money. I called you because I simply want you to buy back your car, I want to force a buy back but you won't return my calls or emails. Ive sent you certified mail, and no word. I got your attention last time through reviews so here I am. Make this wrong right read more

I've bought 2 vehicles from Integrity within the past few years, one of them being 2 months ago. The most recent purchase the customer service started off excellent. Great communication back & forth for about almost 2 weeks up to the point of purchasing the car. Once the sale was completed & everything was signed, sealed and a done deal. That's when the customer service STOPPED!! I've reached out to the person, Robert, who sold me the car several times on different issues (registration, DMV, missing items in the car, all which is important) and either I don't get a response/ reply back at all or when I do it won't be for several days. What happened to the customer service? Do you only provide it until the sale is made & after that you stop? It's sad to say but we will not be purchasing future cars from your business. read more

This is the worst place to get a car they're over priced with very high mileage.i went to try a truck and they ended up losing my drivers license I had to haggle the guy about it and was nvr found.had to go get a new one the guy did pay partial of my drivers license but still why have to go through all that?i would NEVER buy a vehicle from the very unprofessional establishment. read more

Terrible and shady place. Was there for five minutes and the sales man wanted to take $5,000 to hold a vehicle without any conversation.

I wish there is a negative star to choose! I purchased a Subaru Forester on 2/22/2020. The car had one bad worn out tire. Jack the salesman gave me a contract that the dealer would replace the two front tires. 2/28 I brought the car in for them to replace the tires. They didn't give me a spare tire, either. I didn't know how to look and see if the tires were okay. The car start pulling to the left ever since. I thought it was alignment issue. Also that was when the shelter in place order in place. I didn't drive much, had no money for an alignment. Until 5/13/20 I had enough money to take the car to the alignment shop. The technician at Go Tires exam the tires, determined that the tires were too bad that he wouldn't do alignment. He even told me that it was dangerous to drive in those tires. I called Integrity Auto Sales. Manager Reggie Mosley told me that they did replace the tires; so their work were done. I tried to reason that the tires they put on the car were defective, to no avail. Mosley even accused me that I tried to get more expensive tires, that I was greedy, that if I wanted expensive tires I had to pay for them myself. All the insults he could hurl my way! I filed a complain on the website of CA Bureau of Automotive Repair (BAR). On 7/3/2020, Michael Colozzi from the BAR came to my home to inspect the car. He agreed that if the car was driven only 600 miles, and one tire was worn off that bad then the dealer must put on a set of bad tires on my car. He'd talk to Mosley about that. 7/9/2020 Integrity finally replace the tires with four brand new tires. I'm driving without spare tire. I wouldn't do business with this dealer ever again. I wouldn't recommend anyone, either. read more

These people don't actually understand the cars they're selling, at least educate yourselves on your inventory and basic details of cars instead of fumbling around trying to sound like you know a thing or two when it's painfully obvious you don't. Serious buyers do their homework on the vehicles, pricing, and market. It's clear this establishment caters to people easily impressed by some sub par luxury vehicles around the dealership and take the inflated prices as a deal. At the end of the day it's a business obviously but blatantly looking to heavily rip off customers is far from a good look, other (real; see not paid or from family/friends) reviews on here share similar sentiments and experiences read more

walked in on a busy night and alberto greeted us instantly, he was very helpful and was not pushy at all, you can tell he was genuinely trying to help, after a car caught my attention oswaldo explained and helped us finalize the deal. super friendly atmosphere, would definitely buy from them again! read more

RUN AWAY-AVOID!!!- This place is terrible. Easily one of the worst used car dealerships in Sacramento, if you get a car here expect it to have some type of issue within a week or so. Also expect horrible professionalism from both Enrique and his manager so much so that they'll even make your girlfriend breakdown due to their own negligence. Everyone here only wants your money and trust they won't help you read any documents or contracts. They say they hate being called scammers, but that's exactly what they are. When first coming here everything was fine and chipper but as soon as the car starts acting up they don't wanna deal with you anymore. They'll take your money and then tell you "we don't appreciate your attitude so we don't wanna talk to you" this place is ran by people who got some serious mental issues. AVOID-DO NOT GOT EVER. This is my first ever Yelp review and all I gotta say is FUCK INTEGRITY AUTO! THEY DON'T CARE ABOUT YOU ONLY YOUR CREDIT AND WALLET. AVOID AVOID AVOID AVOID signing that contract was the biggest mistake of my 2021 and it's probably gonna stay that way come Dec 31st. This place is worth nothing and everyone here again is terrible, Ahmed gets my only shoutout because he's probably being taking advantage of by his bosses lmao. THIS PLACE SUCKS ASS read more

This place could not have done any worse to me if they had stolen my life savings at the door. Been working on my credit and shopping for my dream car. Found the 1997 BMW hard top convertable there and went to get it. They were nice and I did not even haggle. Had to pay attention at signing as they try some fast talking to slip in extra charges but we were assured it was all checked out and nothing should be required until another8000 miles. I saw on the way home it had a front light out . Enriqe said they would fix it. I can't drive that far so he said they would send one. Never happened and could not reach them after that. Since then have had 6 rams in cooling system fixed. Now I have 3200. Worth of valve problems and new oil pan etc. The mechanic said the problem has been there for some time and that codes would have told them what the problems were. So these guys sold me a money pit knowing I saved a long time for this dream car . I am 52 and single and this is a disaster. I am ruined. I will have no transportation now. I do not have over 3000 $ . I only paid 9 for the car. I don't know what I will do now. I trusted enrique when he said he would send light and extra key fob and he couldn't even do thaI am sending the bill for the light problems to integrity. Enrique said he stood behind the lights. He also said he had my other Fob and I want it. You need to make this right integrity!! read more

Horrible horrible horrible staff they are scammers who gave us a car and took it after 3 weeks and told us the bank denied us which doesn't make sense. Not to mention that they shut down the car while we were out of town without telling us that they were able to do so. NEGATIVE 10000000000 stars would be my choice read more

If I could put no stars I would I purchased a vehicle in October of 2019. Since then the car has given me nothing but problems a month into having the car my emergency break alarm started ringing and wouldn't disengage when I talked to integrity about the issue I was told it would be covered in the warranty, that wasn't the case. After getting that issue resolved I then took my car in for an oil change 3 thousand miles later I was told my tires were bad (no big deal) fast forward to February 2020 I'm getting my tires changed and I'm told my axil is messed up the point is I was sold a car that shouprnt have been sold and integrity's customer service to make a customer satisfied was not done and I would not recommend them to anyone read more

Just bought 05 Dodge Ram 3500 from Tony. Great, friendly salesperson to deal with. He will make sure you are happy with the purchase. We had to come down to the dealership again he was there to greet us like we are there to buy. Ask for Tony he is the go to guy for salespersons. read more

This dealer doesnt have any Integrity at all. They were so eager for us to buy the cadilac SUV 2006 and they promise to fix the little scratches here and there but after driving out of there we never heard from them again. Plus we discover all the Malfunctions of the suv and they were hard to get a hold of. read more

Great customer service from Tony and larry! These guys know what they're doing and work with you to get you the car that's best for you. I got my 2013 cadillac and it was such a smooth process even with my many obstacles they were patient and understanding. Tell them renee and Charles sent you :) read more

On 05/12/2018 I went to Integrity Auto Sales in Sacramento, CA to purchase a vehicle for my fiance. I took the chance with the business based off the company having decent reviews and a professional impression by the salesperson. We went with a 2015 Ford Explorer that had minor cosmetic issues (window trim) and were told the disclosed "structure damage" I was signing was in regards to that and that I would be given a "Due Bill" to bring the car back in for the window trim to be glued back down. They gave me a Carfax showing a clean history with the only noted damage being the window trim. Not being educated that structure damage meant the actual frame of the vehicle, or having the real disclosure of what it meant, we went with the vehicle in trusting that this was the case. Shortly after my fiance lost her job and, in having to pay two cars on my own, I took it into Carmax in Sacramento, CA on 09/18/2018 to possibly get into a smaller vehicle with less monthly payments. Upon their inspection of the vehicle and in pulling a full vehicle history report, Carmax found that the auction disclosed on 01/2018 to the dealership that structural/frame damage had been noted with the vehicle. We have three children that the dealership was aware of and they still put my fiance and children in an unsafe vehicle willing knowing that they were trying to hide having to disclose the actual damage within the car. I contacted the dealership the same day I received the news from Carmax and the owner Vitaly told me to bring the car in and he would trade the car in at full car value for a different vehicle. I took his word and we went into try and speak with them about possibly returning the vehicle since it was a fraudulent sale at that point being that they never actually disclosed accident damage to the frame of the car. Upon trying to work out the trade, the owner tried to have my fiance and I take a loss of 5,000 dollars that would be added to one of a couple of cars he gave for us to look at. In the end he tried to charge 24,595 dollars for a 2013 Kia Optima valued at 13,000 dollars. I notified him that I would not be scammed into spending twice what another car was worth for us to get out of an illegal sale, which at this point he refused to do anything more. The initial salesperson we bought the car from even admitted, which I have documented, that he was unaware of the disclosed damage to the vehicle and that he would have never made the sale if he was aware of it being more than the disclosed window trim. At this point we have sought legal counsel, as frame damage/accident history is the only mandated disclosure to be made by dealers in California and this business willingly withheld this from us. I am posting this lengthy review so that all others that may be considering, or already have, purchasing a vehicle from the establishment are readily aware of the owner/manager's slimy practices. They will do everything in their power, even if it is not legal, to get you into a car, unsafe or not. They have no care whatsoever for their customers and only care about making a sale. You have been warned to not make the same mistake I did and find a legitimate business for your car buying purposes. read more

BEWARE!!!!! The 5 star ratings are all from family/friends. This place is a scam and I regret ever purchasing a car from here. Now 4 months later I have a car that does not work that I am still paying for. Stay away from this place! read more

My husband and I spend the last three hours here trying to be pressured into buying a piece of shit SUV that I told them I didn't want. The guy "tony" was extremely pushy and was not hearing that I did not like the car. We got approved for 9-10,000. My sister got a 2010 Chevy Impala that's beautiful (with crappy credit) from there a long time ago for 10,000. And they're trying to tell me that's all they had. But once I said I wanted to leave they "may have something else" stop trying to sell me the one car that you can't to sell to anyone else. Thanks. I would never shop here again. It was terrible. read more

Where do I begin...my experience started in May, looking for a car for my son. He found one he liked and contacted them to set up a time to come test drive it. We showed up from out of town to the car being worked on, the hood was up the battery needed to be replaced. We were assured that they would have it up and going soon. Since my son was set on having that car, I went along, they provided a similar car from the lot next door for him to test drive. We came back from that ride and the car wasn't ready, now a part had to be picked up from Honda, the car wouldn't be ready until the following day. We went ahead and signed paperwork for the car and it was supposed to be delivered the following day, that turned into the day after that. We were told the car would be cleaned, detailed etc. That didn't happen, when my husband called and talked to Al, it was said that he would send a gift card to get detailed (gave an excuse of the regular person being off) and the second key to the car and he'd throw in a gas card. That was supposed to be put in the mail that day. One, two weeks went by and nothing my husband calls again, and again told that it would be sent in the mail. Again, nothing is received. By now a month has gone by and unfortunately my son gets into an accident and the car is totaled. Now I'm calling to find out about the cancellation form for the extended coverage purchased. The first time I call I get transferred to Mark's voice-mail, I leave a message and no call back so I call again and this time I'm transferred to Victoria, I tell her what I need and she says she has to get approval from Al to email the form. Two days and still no call back or update. I call today to try and find out if the documents can be ready Sunday morning, left another message. I would not recommend anyone doing business here and form reading the reviews some have had similar experiences. I'll update once I receive a return call, I'm sure they check their "reviews" and will ask me to remove this, but that's not happening until I get what I need taken care of. read more

All I can say is terrible place you get a car they are scammers. They keep you waiting for over 4-5 hours just to tell you that you didn't get accepted. They never take the blame it's always the banks fault stay away from this place. read more

So this dealerships name is integrity I told them today that they were lying but they were full of it bought a car back in March the vehicle had a transmission leak and bad brakes fortunately the deal didn't go through with the finance company because supposedly they couldn't get a hold of me on the phone so I was requested to come in and sign papers again once I sign the papers it was actually a little bit better deal now they also thanks to Slavic fixed the transmission leak and the brakes took them 6 hours to do it took them 6 hours to do it but it was fixed. Now month and a half later supposedly the finance company won't finance me because I told them that I wouldn't make the payment which was a lie Enrique tells me to come in so I can sign new papers and then when I get there tells me overtaking the car back because the finance company said you wouldn't pay that's a lot the problem is the Nissan Altima 2017 that drives quite well has a power issue it shuts off all by itself you be driving it'll just shut off I inform them of that and they did nothing so what is their resolve to take the car back now a professional company would have said oh we're sorry for your problem will put you in another vehicle not them oh and here's the kicker he knew I was coming in he should have not deposit waiting for me instead he lied and tells me I have to come back on Tuesday to get it I'm a patient man but I almost lost it I had to leave the dealership before I went off I would advise you do not do not buy vehicle at integrity Auto sales it'll be a waste of your time and money their vehicles are overpriced over price and their service sucks the only person there that I really talk to that was professional was slow so if it wasn't for him well don't go just don't go someplace else. They should get no stars not even one they deserve a zero the one is for slaughter sorry but not sorry Reese's. I've reported them to the better Business bureau and the department of consumer affairs they are not professional and they need to be shut down it's just that simple. read more

Was looking to get a nice little four cylinder and they got me into a like new 2016 corolla for a really good price. Thanks to Jesus and Enrique for the great sirvice read more

Bought a car here and the service was great! Was here all 2 hour and got a car that works for my budget. Paul was helpful, great service and transparent! Great buying experience! read more

Absolutely the worst place to buy a car! STAY AWAY this scum dealership does "spot" selling! Look it up! Don't fall victim of there B.S scheme. Here's my story, worth the read if your thinking about buying from them...... I was just in the market for a commuter and they had one that caught my eye, met my criteria. Spoke with Enrique over the phone to get pre-approved. He called back and assured me I had two options, two interest rates. One for 6 year and one for 5 year, my choice. Upon arrival, there finance guy named Reggie told me otherwise. We haggled a bit and got to a price I was was okay with, and signed the contract, left with my new car. Two weeks after I purchased the car, Reggie calls stating he could not get the loan approved at the rate he promised. Instead a higher rate which would increase the monthly payment by $24. Absolutely not! He went on to say that the car would have to be returned. That's when I became aware of the "spot delivery scam". I returned the car this morning, dealt with all of the scum sales, finance and managers(Itali, Branden, and Frank) trying to get me into a new loan. Just out of sheer principle I wouldn't do business with them ever again. No matter how good the deal was. I can only imagine how many other people they do this scam to. I was fortunate to get out of the loan. Hopefully you take this as a warning and stay clear of this dealership. Incompetent Employees from Enrique, Reggie to there managers.... Steer clear!! read more

not a good place to shop for a car the associates don't give you the correct information

Super nice dealership Roberto was very helpful and so was the manager Frank they both worked with us for 4hrs plus until we came to a comfortable payment and sales price. Good inventory of cars as well! read more

I'm in the market for a new car and was very excited to visit integrity auto sales since its very close to my home. I was looking online and saw a vehicle I was interested in. I went to the dealership after work with my boyfriend where we were greeted by Paul. He was helpful and somewhat informative about the SUV I was eyeing. I decided I wanted to test drive the car so I gave my pre-approval letter to Paul and my ID. He took some of my information down as well as my ID. I asked him to not run my credit until I was sure I wanted to purchase to which he said OK. I went for the test drive and came back not 100% sure I wanted that specific car. I talked to Paul a bit more upon returning and asked for my ID back. I left the dealership and stated that I would be back to check out some other vehicles. The next morning I discovered that my credit had indeed been run without my permission and brought my credit score down several points. I called and spoke to the manager Reggie and he completely blew me off. He said Paul told him to run my credit and there is no way my credit was effected because of the hard inquiry. I wanted to do business with integrity but now after being lied to and the lack of communication within the dealership I cant see that happening. read more

WARNING!!!! DO NOT BUY A FROM THIS DEALER. DISHONESTY, DECEPTION AND CORRUPTION!!! The sales person named Enrique Cervantes promise to get the missing parts without a problem but after signing on the ownership they will hide, after 15-20 phone calls, text & emails to speak with the manager either they are out, don't worry, or we will call you back, which they never did. DO YOURSELF A FAVOR AND GO SOMEWHERE ELSE!!! read more

Amazing service here from beginning to end. Everyone was super friendly and helpful excluding sales representative Arturo. He was short, rude, very uninformed about anything there. He made the experience almost not worth it. I recommend that when you go here you request any other sales rep except him again his name is Arturo. Avoid him. Very happy with the car we purchased. read more

Okay, Long story short. My husband bought an Rx-8. There was problems with the car, but in the end, they have fixed the car. We are very happy now. read more

I applied online and got "pre-approved" but they don't tell you any sort of terms over the phone, just that you need to come in. Showed up for my appointment and had to supply LITERALLY the same information I did for a "pre-approval." All of the sudden, I'm not approved. I know my credit situation is crap, which is why I wouldn't have wasted my time if I hadn't been pre-approved. So we add my husband to the paperwork and the salesman, Cody, showed me what we could get. It was a 2016 Honda Fit with 60,000 miles and scratches all over. I wasn't in love, so asked if there was anything else. All of the sudden, the manager, Enrique (I think) comes out to have me "sign the paperwork." The monthly payment was higher than I said I was comfortable with and they asked me for $1,000 more down than what I said I had. Then went into a lecture about how my husband and I HAVE to take this loan because we made the choice to ruin our credit and now nobody else will approve us. He was rude and snarky, so I walked away. Called Folsom Nissan as the same day, and the next day had a 2017 Nissan Sentra with 21,000 miles, in perfect condition with a comfortable payment in my driveway. Don't even waste you're time here. They will absolutely try to take advantage. read more

I'm not giving them one star because I left without a vehicle I'm giving them one star because when I spoke with Paul salesman yesterday I advised of my whole situation financially what I had down and the fact no co signer . He said if I didn't mind having a 500+ car payment then he could get me in the vehicle I wanted my wife took the day off we go all the way to sac for him to tell me I need a co signer. This is not my first vehicle purchase what's frustrating is I know they can have the deal ready to be signed before getting there so for me to be clear that I don't want to waste my time driving up here only to be exactly what I already knew really grinds my gears. I will never go back here even if I have a co signer available and 7k down because I truly can't stand a salesman who wants to get you in the office and just put you in something thinking that you are like most people who are desperate for a vehicle and will take anything. read more

super clean place with very helpful staff willing to make you find your match . Totally recommend & im driving away happy!!! Couldn't complain, especially since they worked with me having no credit . :) read more

I bought a car here. Broke down in 30 days and doesn't run. They'd refuse to let me talk to the owner. And they refuse to do anything about it. Their customer service is crap. Never buy a car here!!! read more

Who should I make responsible? the ruthless "assistant manager" who I had to deal tonight who hung up on me when I asked for his name or the reputation of the dealer for hiring people without scruples? I did call and gave the id # for the Mercedes Benz they were advertising. He told me that it was 10k more than what it was showing on the internet. I told him what I was reading twice. I asked to speak with the manager, he said that I had no reason to speak with him as he was the assistant manager. Again, I asked for his name. He hung up on me twice. I called a third time, he just hung up on me again. They just lost a serious buyer. read more

Bought a car here in June. It took me a while to find a BMW 3 series with the right combination. Being a tech myself i can easily tell that these cars do go through an extensive inspection and service unlike most other dealerships in sacramento. All the Bmw's they had were definitely up kept with all the preventative maintenance already performed. I took home the same exact car i had my eyes on and was definitely satisfied with my purchase. Being an enthusiast if anyone is looking for a European car any make for that matter definitely check this place out. read more

I arrived at Integrity Auto Sales late one afternoon last October to see a 2015 Navigator that had been listed on craigslist. I test drove the car, but the price was beyond what I wanted to spend. Before I pulled out of the lot, the salesman brought me back in and I was given a price closer to what I wanted, and I decided to buy the vehicle. The process went smoothly, and it was dark when I had a friend drive it home for me. I noticed the next day that the windshield was etched, causing the it to be permanently foggy. I cannot drive this vehicle at night or in the rain because of the glass being so unclear, and car insurance does not cover this type of damage. Major disappointment, no integrity. read more

I wish I could put zero stars, but this site will only let me put in a review unless I put in at least one star. Integrity Auto Sales needs to change their name because they have NO integrity. I won't go into detail, but Larry is a liar and not a man of his word. Same with the people he works for. And got nothing but the runaround from them on a matter I had with them. Do not trust them or use them ever. read more