Heat went out when hydronic boiler failed. Justin was professional, knowledgeable and efficient. He…read morehad us up and running during visit and ordered the parts need for a more durable solution. We will use them when we install a ductless A/C system soon.

I wish I would've all these 1 star reviews before even contacting them…read more I had a water heater installation scheduled. Made time to be ready at home. They first blew off the morning installation, said they'd be there "between 1-3pm". I adjusted my schedule. Not a word by 3:30pm. So I called. Then it was "we'll be there soon". By 5pm, still no show. Then both the service tech and their office stopped answering. Worst part: I just saw they didn't even pick up the water heater! Avoid their lies, time wasting and unprofessionalism. Looks like I lucked out by not having to deal with their 1 start installations.

Here is one more rave for this great company! Logan, the HVAC service manager, and Reno came to…read moredo my prepaid inspection and were over the top in checking and cleaning and assuring me that the furnace and water heater and air conditioner were all working properly. As a widow, it is vital to have this kind of service and a joy to have these honest, professional, and kind men come and do the work. This is the company I recommend without hesitation to other widows and single women. They epitomize honesty and integrity. Thanks,again, Logan. See you at the Rodeo!

Well..since it took you 3 months to respond to my review I'm not convinced you take them seriously…read more And I WAS told $129 for a quote for a new system. I was very specific so if there was confusion, it was on your end, not mine. I'm happy I did NOT use you.

We had Lance Griffin come to the house for an annual check on our air conditioning unit. He took…read morehis time and explained exactly what he was doing and why. He is a nice and relaxed service member of Andy's which we have used for various things in the past. I highly recommend both Andy's and Lance.

Andy's serviced both my gas fireplaces and did a great job. In addition to the service, their…read moretechnician, Tim, was super helpful in helping me understand how to work features of my fireplaces I didn't even know existed.

Thorough, professional, and quick. Full service done while being mindful of my wife and kids.read more

Great company, on time professionals with a great work ethic. My technician Aiden and Ethan did a…read morewonderful job fixing our new old track homes poorly installed AC unit. Plus moving a thermostat and a duct in the ceiling.Damien is very experienced. He came out and diagnosed the problems right off and was very thorough. I Have no hesitation recommending them to family or friends

Our AC unit decided to call it quits right as another wave of 100 degree weather came into our…read moreregion. We called and left a message late Thursday night, tried again Friday morning and Pro1 was to our place before 11am, AC fixed before noon and we were back to cooling down our house as the heat moved in. We highly recommend this company to come out and service your ac and heating units. They are timely, break down the issue in a way you can understand, and are quick to repair any issue.

So... cool story. Nick, from Pro1 installed our first central AC unit back in April of 2019 at our…read morehouse in CDA. Little did we know, we'd be moving to Hayden in 2020, into a house with.... No central AC. LOL. So nearly one year to the day we had Pro1 do another install for us. They were great again. I'm extremely happy with the results. Hopefully this will be our forever home, and these new system installs won't be a yearly tradition for us going forward. Thanks Pro1 for another great install.

I requested a quote on new air conditioner and furnace. I had received a first quote from the guys…read morein the pink truck and was astounded that the "deal" they offered was for $10,000. This prompted the call to Borders. Daniel Savage came out and told me I needed neither a new AC nor a new furnace. Let the AC serve me until it was dust and he informed me, the furnace was only 9 years old and certainly in no need to be replaced. I was appalled that the first guys were going to sell me something that I didn't need and couldn't afford. Thank you Daniel Savage, for being honest with me! I will gladly use Borders again for any future service needed!

These people sent me a bill for a service I didn't order. I told them I didn't order it and that I…read morewould not be paying the $112 for putting in a filter that my tenent ordered. I told them to send it to collections and then they called my wife and threatended her with collections so she paid it because she didn't want to have to deal with them again. I see other reviews about how rude and abusive the billing person is and this was the case when I talked to her. I would never use these people again under any circumstance. I even told her that we had just used them to install a $15,000 heating system and that they should find the tenant or just eat this service which they charged me $50 for a ten dollar filter and $62 for what couldn't have taken more than two minutes to install. DO NOT USE THESE PEOPLE!

Don's communication was outstanding; he responded immediately to my text and provided information…read morethat was wanted. His rates were very reasonable. His service was great! I recommend using his company and I will too in the future.

He is NOT a licensed HVAC installer. He lied about his credentials. He lied about getting a permit…read more He said he was licensed. For what? Driving a car? Stay away from this guy. You have been warned! It cost me over a $1000 to fix what this guy did. He is NOT what eludes to be. Check his sources. Does not have a contractors license in Idaho. I wish I had seen David H's review before this guy scammed me. I have the text messages to prove it. RUN. FIND ANYONE BUT HIM. He might be okay for a minor repair but don't be surprised if that minor repair fails and costs a bundle to fix what did. YOU HAVE BEEN WARNED!!!!! Do not trust the YELP Guaranteed...it means nothing except he will call you back. They are NOT YELP verified licensed because he is NOT licensed. ps: Pictures a review from Stephen P that is NOT in his reviews to try to make himself look legit...scammer!

I will try and keep this long story short. Ice fell 17ft from the roof onto our HVAC system…read more Another company came out said it couldn't be fixed and wanted to replace the system at a price of $8000. Shafer came out banged out the dents and got the system running for $175. Fast forward, the system stopped running a year later. Shafer did their best to repair it because our insurance company didn't want to pay for replacement, but it failed again this year. At this point they went above and beyond to show our insurance company how the initial damage from the ice had caused it to keep failing. They stuck with us through the whole experience and now we have a new unit! Thank you so much Loren and your crew!

I would avoid this company. They installed my furnace and have done the service on it for a few…read moreyears. I had a problem and had them come and look at it. This is a rental and they did the work I requsted but not satifactory. What they did want was to do a bunch of inspections and talked my tenant into charging me. They should have called me to get permission. But they didnt. I would avoid using this company they like to gouge and over charge for things that dont need to be done.

Had our annual preventative tankless water heater and propane central heater servicing performed…read moretoday. As an aside, both these systems were both installed by J.A. Bertsch. Eric arrived on time and performed both services in a timely fashion. The units were in decent shape, but the flush of the water heater proved the necessity of annual maintenance for enhancing the reliability of the critical systems. Eric explained everything he was doing and meticulously fine combed through both units. Due to Eric's continued excellence (this was the 3rd time he was here), I plan on maintaining the 'Comfort Club' annual plan with J.A. Bertsch.

I had signed up for the maintainer program and every time a tech came they would give me estimates…read morefor hundreds of dollars. Where the techs are nice enough this company doesn't give a hoot about customer service and the administrative side is even worse. I will look forward to moving on to company who cares enough about their customer instead of being a number.

If your geothermal system was installed by RDI and your system subsequently fails and you try to…read morecontact RDI, no one will call you back. I wound up contacting a different heating and cooling company to fix problems due to faulty installation. Now everything is working fine again, but I would never personally do business with RDI again. The installation technician had an attitude and couldn't get along with the onsite construction crew. I did my best to get along with him, but he was arrogant and short-tempered. That was quite a few years ago and there's a good possibility he doesn't work for RDI, but I kind of think he does. I've left messages to speak with him prior to calling a different company for help and he never returned my calls.

We have used RDI in Hayden for several service calls. We had an issue with our furnace when we…read morebought the house, they came up with a great solution. Our furnace went out this winter and the fixed it promptly at a fair price. This spring when we turned on our pool we noticed the heater wasn't working. 3 days later it was up and running at a 10th of the cost of a new one. I know it is difficult to try to find a company who you can trust to fix your stuff but we have had nothing but good experiences with them and are glad they are down the street from us so if we need something they are a phone call away. Also, each tech that came out to our house was professional, knowledgeable and friendly.