I found Bill Trapnell (the owner of the company) with his ladder up in my back yard last week. He…read morewas standing on the roof outside my daughter's window. When I confronted him he refused to spell his last name, but indicated he was the Operations Manager. I called the company, and he answered the phone. Turns out he doesn't have an office staff and is the owner of the company. Also, I don't have a chimney. He claimed he had meant to be at my neighbor's house, but I didn't validate that with my neighbor. I've filed a police report. Unprofessional, do not recommend.

They got us scheduled quickly, and the tech was awesome! Very knowledgeable and thorough. We…read moreinitially planned to have them clean and service two fireplaces/chimneys, but the tech inspected and let us know there were safety concerns due to changes made to the fireplaces over the years. He advised a woodstove insert is our best best, and only charged a small inspection fee. Super honest folks, will definitely recommend them to clients and friends.

Nathan did a great job installing new lighting in two of our rooms as well as wiring and bracing…read morefor us to install a ceiling fan. It was easy to schedule, he was professional, and left no evidence that they were even here, cleaning up everything. I would definitely use this company again and highly recommend.

Nate did a fantastic job fixing my outdoor electrical issue. He came over same day to troubleshoot…read moreand then fixed it the next day. Highly recommend! Very professional and great service. Will definitely keep them in mind for future electrical needs!

I would highly recommend Hardline Hearth and Home. we hired them to install a freestanding wood…read morestove in my 110 year old homes GIANT fireplace. This is not your typical install, but they were able to make it all work out perfectly! Andrew and Joe were very professional, answered all my questions and worked with me to get the exact look and install I wanted. I would highly recommend them.

I cannot recommend this company highly enough. They were and are very easy to deal with, they…read morelistened to what we want, they offered suggestions and ideas, their staff is terrific, they kept in contact with us through every job, and they got the work done timely and perfectly. Hardline installed two fireplaces for us, both of which involved demolishing the old 1970s rock wall fireplaces. One required building a four-sided, free standing cage from floor to ceiling, and one required a flush wall cage, again from floor to ceiling. They gave us the exact square footage we needed to order the tile [Bedrosians Tile and Stone] and the Schluter [our new favorite word] trim. They installed the tiles we picked out, built and laid new hearths, assembled the inserts that we bought, and installed the gas lines. They directed us to Lisac's for the inserts and Lisac's was also great to deal with. They also gave us a tutorial of the remote control after the jobs were finished [it's not just off and on anymore!]. Every single person that sees our living room fireplace gives us a "WOW"! I'm just sorry that we don't have anymore fireplaces that need to be done, but since they also offer a yearly maintenance contract for a very reasonable price, I signed up for two years as I am afraid of anything fire-related so we'll still get to see them once a year.

I like to keep things local, so I called these guys up and ordered a cleaning and inspection for…read more$179. Our fireplace doesn't draft well, so we though it must be dirty. Kent Swanson came over and did an amazingly thorough inspection, which was tricky because my roof is super steep and he had to use 4 strategically placed ladders to get to the chimney. He explained that my problem was structural and didn't push an unnecessary cleaning. These guys are knowledgeable, courteous, and on time. I'd definitely recommend them. My bill was cheaper than originally quoted, which is always nice. Thanks Kent! Be careful on those rooftops!

Kent did an amazing and thorough job of tuck pinning both of my decrepit chimneys. After answering…read moreall of my naive masonry questions, he instantly built trust with me with his contract, detailed paperwork, and scheduling of the work. He caught all of the things that needed repairing or replacing up front and avoided the surprise nickel and diming that can happen in home contracting jobs all too often. I would highly recommend him to friends and neighbors, and actually already have!

Ryan was very quick to diagnose my A/C problem and get it fixed in about 30 minutes. During the…read morehottest days of the summer so far, my furnace fan stopped blowing, so I effectively had no A/C. Ryan was able to get here in less than 2 days. He was good with communication, and was even able to get here earlier than expected. Ryan was professional, courteous and very competent. I will definitely be a repeat customer when the need arises. Highly recommended!

I could not recommend this company enough. Not only were they quickest to respond to my request for…read morea quote to install an EV charger in my garage, but they were also the most competitive from a price standpoint. Alec was extremely professional and came out to give me an in-person quote within 24 hours of my request and did a high quality job on the install. We will be sure to utilize Polen Electircal for all of our future needs.

I needed some emergency electric work during the heat wave and the job was in my attic which was…read moreextremely hot. He worked around my work schedule and managed to come out the same day. He did an excellent job and I will give his name to anyone looking for an electrician

The techs that came to my home...were, professional, did more than I thought would be Serviced, and…read moretold me what was coming, but did not need to do now!!! Very grateful for the techs that came to my home, and...knowledge is king!!! I can...plan financially!!! Thank you!!!

Easy to reach, honest, great work, and they keep good records…read more Unfortunately we need to rebuild our chimney, and fix a crack in our flue. I had our contractor friend take a peak after The Top Hatter reported all this last year, after I hired Top Hatter to clean out our chimney. The company I had hired the 2 years before, reported nothing of the sort. Our contractor friend agreed with Top Hatter's report, and said the price they quoted was fair. I misplaced the the quote/paperwork from last year. And wasn't even sure which company had made the report. I called Top Hatter the other week, inquiring if they are the company who had seen us last year. The lady who answered the phone was cheery, did a quick search for my account, and had all the notes from last year, in front of her, in the company's system, with in seconds. We will be hiring Top Hatter for the work soon. Top Hatter was also honest, in that the work could wait a few years. Only not to use the fireplace, until the work has been done. 2017 #19

I was quite pleased with the worked performed, they were on time fast and knowledgable…read more I will call them again.

4.5 stars. I was satisfied with the service. He arrived quickly and on time, did the job well, gave…read morea great rate. Only complaints: he wasn't very responsive to texts and didn't have all the tools needed upon arrival.