I found Bill Trapnell (the owner of the company) with his ladder up in my back yard last week. He was standing on the roof outside my daughter's window. When I confronted him he refused to spell his last name, but indicated he was the Operations Manager. I called the company, and he answered the phone. Turns out he doesn't have an office staff and is the owner of the company. Also, I don't have a chimney. He claimed he had meant to be at my neighbor's house, but I didn't validate that with my neighbor. I've filed a police report. Unprofessional, do not recommend. read more

They got us scheduled quickly, and the tech was awesome! Very knowledgeable and thorough. We initially planned to have them clean and service two fireplaces/chimneys, but the tech inspected and let us know there were safety concerns due to changes made to the fireplaces over the years. He advised a woodstove insert is our best best, and only charged a small inspection fee. Super honest folks, will definitely recommend them to clients and friends. read more

I had a leak in my chimney that unfortunately took several years to get fixed. I went from chimney repair, to new roof, to chimney repair 1, 2, 3. Bill Trapnell was always polite and responsive to me. (After 3plus years of attempting to figure out the propblem). The one thing I found is this guy blames that guy and that guy blames this guy. All the while I just want to fix the leek. (More like gusher when the big rain comes).t Every winter I had the same experience~that storm where the rain fell heavy and hard along with the wind, drip, drip, drip,....at 10:00pm pitch dark and then it just come flooding in~who would'nt want that fixed? My ceiling inside looks horrible and can not be fixed until the issue is fixed. this has been ongoing for years). I never was against fixing what ever contributed to the issue. Bill came out several times along with Roland. Both were polite but came to the point of giving up, after 3 plus years of trying). I had suggest 3 different times that it might be the cap. I was sent copies of what it looked like. It had cracks filled with moss. It was obvious to me there was a way for water to travel. I suggested this 3 different times. Roland said fixing that would just be cosmetic and would be wasting my money. (He told me that twice~while I appreciate that they are not our to waste my money, the obvious was there to me, we fixed, renewed everything else). I gave them many opportunities to fix the issue. I figured it out. The man who came out and pressure washed it and then saw that the moss was basically holding the cement cap together. It took little effort to break it loose and replace it. He did tell me the work Roland did looked good. To put it nicely he shook his head at why they felt it was not worth looking into the cap. Oregon stays wet except mostly in the summer~Moss in crackes is a sign that something is breaking, something is cracked. If you have an issue they can not remedy~don't waste time~like I did. I did contact Bill and let him know I got it fixed and what the issue was. He told me he was glad it got fixed as he knew it was a concern of mine~See~Always polite~I do appreciate the work they did do right~I just felt it was worth sharing my experience. We all have the right to chose~ read more

I am so pleased with my new fireplace insert, installed by Chimney Sweep Specialist! I've also just had my chimney swept and inspected, all is well for the winter season. Many thanks, Colleen Carroll read more

Chimney sweep specialists were able to schedule me almost immediately- the technician arrived exactly on time and quickly cleaned and inspected my chimney. Very happy with this company-5 stars out of 5 read more

Bill was prompt, friendly and professional. In fact he recommended not doing the cleaning I thought would be required, as it turns out my chimneys were in great shape. So he saved me several hundred bucks! Will use again. read more

When we were in the process of buying a house I had them come out to give me an estimate. Zero pressure to use their services. Cut to 4 months later, after buying the house, and we had them out to do the work. What should have taken all day they completed in half a day with extra guys. All work was done as promised and the price was reasonable. I would highly recommend them! read more

Great fast service. knowledgeable and thorough. Great price. Took the time to run to Hardware store to fix a broken part.

They called me while I was driving to meet them for a scheduled appointment. It was literally 20 minutes before the scheduled appointment time window. They had decided to cancel. Not professional. A well-deserved F for this outfit. read more

I want to thank Bill and his crew for being on time as promised. The techician did a great job. Thanks Don Ziehl read more

The home inspection and repair estimate process when purchasing our 1959 era home in Tigard, OR revealed the chimney needed work. My real estate agent secured a quote from her go to experts Chimney Sweep Specialist (CSS). The detailed inspection and quote for repairs came through in 2 days. A couple of weeks after closing (we needed roof work completed first), CSS scheduled a day in July 2022 and completed the work in 1 day. Very impressed with the results and great communication the entire way. As a bonus, Nationwide insurance did a property inspection before the work was done and issued a notice of cancellation based on the uneven driveway (being repaired as I review CSS) and condition of the chimney. The before pics from the home inspection (another review I need to write-Kip Andress Timberline Inspections great property inspection) and the detailed estimate, itemized receipt of items completed and after pics showing CSS's work satisfied Nationwide's concerns about the chimney. read more

Great encounter. We requested a cleaning and promptly someone was assigned to us. The employee was a delight he removed his shoes and cleaned our chimney. We will use them again. read more

Called because one of our chimneys is leaking and we need it fixed ASAP. The man with whom I spoke sent an estimator out to look at the chimney. The person who came out was very nice, but he pretty much looked at it and said "it's going to be expensive, I can't tell you anything more, you'll get a bid from the office" and left. That was over a month ago and we never heard from them again. I called once and was not able to reach a human so I gave up. I guess they only want to do easy work and don't care about following up. read more

I needed a chimney cap and the job got complicated because the size was non-standard and later a squirrel came into the mix and then there was some rust. Was honest that the chimney was not in need of cleaning. I appreciated the excellent communication and response time to all my questions and concerns. Job well done. Highly recommend. read more

Our experience with Chimney Sweep Specialist was excellent! They were on time, friendly and communicated very well. We will recommend them to anyone. Thank you, Roland, Dale and James. Great work! Thank you again for everything. read more

Chris and his trainee arrived right on schedule and did a fantastic job cleaning and sweeping my chimney. Very professional and courteous. Thank You Bill for price matching your competitors. read more

Excellent Customer service and follow through. Company was able to bill for services and show up sooner than any of the competition. I had a hard time getting anyone until I found Chimney Sweep Specialists. I will be using them for all our future needs. read more

Fast and efficient quote process. Professional, prompt, and skilled. They did excellent job cleaning the chimney and installing a cap. Couldn't be happier with the service! read more

What a fantastic outfit. Bill couldn't have been more helpful getting our house scheduled for a quick consult and our specialist, Ryan, couldn't have been a more knowledgable subject-matter expert. Ryan talked us through all the options available for our very old fireplace, was patient for my thousands of questions without mansplaining and didn't seem rushed or overbooked. Call these guys! Even if you can't use the services because your fireplace is busted, you'll at least feel like you have accurate information to make decisions to keep your house from burning down. read more

Fast, efficient, professional, consistent quality work and good pricing. As a property management company we must trust that when we hand a work order to a vendor that we won't have to cross our fingers and pray for an acceptable outcome so we love these guys because they always make us look good. Enough said; don't hesitate and call them now! read more

Bill and his team are communicative, knowledgeable, and honest. And as far as I can tell they do excellent work for a good price. They informed of us of a significant hazard with our fireplace (even though it cost them work) and pointed us towards a safe alternative. A previous inspector had missed (or ignored) this hazard. They are also a real family operation. Aaron did our inspection and Chris, his dad, did the repair work needed on our second chimney. Bill's son is also on the team. Great communication, good work, excellent customer service from all, and they cleaned up so well I wouldn't have known they were there. read more

Very prompt, professional and well-priced. We will definitely use for future work and maintenance!

Stay away This guy didn't want to clean my chimney because it requires a 32 foot ladder to reach it. Can you imagine a chimney sweep who refuses a job because it requires a ladder. I got a 32 foot ladder and cleaned it myself. So much for the Sweep Specialist and all his concerns about safety etc. I think he's just lazy. He has several bad reviews here and on google read more

I called to get an estimate on my chimney that decided to drop a few bricks after the crazy weather. Estimate was scheduled and completed very promptly. Options on the repair were given and explained clearly. Professional and helpful. Just days later the repair was done. Work looked great and area left clean. I highly recommend. Great experience even with an experience you don't want to have thank you so much read more

Excellent cleaning and the tech really new his stuff. He inspected our chimney brick based on some recommendations from the home inspector, but further action wasn't needed. Always refreshing to know somebody isn't just trying to upsell. Got a thorough sweep and they were able to get out our heavy creosote deposits without needing the chemical treatment. Nice to know all these things were options - their skill set seems very comprehensive compared with other companies I contacted about these concerns. I would highly recommend and would use them again for anything fireplace/chimney related. read more

These folks did our fireplace and chimney clean and prep before we bought our home two years ago and came out to inspect and clean again recently. The scheduling was easy, the crew was prompt and courteous, they got the work completed and gave u a future maintenance schedule. Highly recommended! read more

We were having our wood burning insert replaced and it was recommended that we have the chimney swept after the old insert was removed prior to installing the new insert. The specialist showed up right on time, took great care with tarping off the hearth and the surrounding areas, and did a thorough job cleaning the chimney. Great job following covid precautions and letting us know when he'd be using the shop-vac since both of us are working from home right now. I'll definitely work with them again! read more

Bill got us on the schedule for our chimney sweep and inspection quickly and communication about tech ETA was excellent. His tech was courteous, clean, competent with sweep and inspection, and efficient. Bill and I had to rearrange a couple of things about the scheduling and he was very flexible and understanding. He responded to calls and texts in a very efficient manner. Very professional and would highly recommend. read more

Quick to submit a quote, and schedule an appointment time. Polite staff and very responsive to our request.

Chimney Sweep Specialists did a great job! Knowledgeable, friendly, honest, and professional from first phone call and quote to the nice (and thorough and quick) guys who came out to clean and inspect. Highly recommended. Will gladly call these guys again, as needed. Thank you! read more

Needed a creaway treatment so I called Chimney Sweep Specialist. Bill was very nice over the phone and was able to get me scheduled the same day. Our technician, James called to let me know he was available to come sooner than the scheduled time which worked out great. When he showed up our "FURocious Pomeranian" greeted James at the door and he was very nice to our pup! He checked the fireplace and treated the chimney efficiently. He was very professional and also cleaned our fireplace so that it was ready for our next warm fire . Thanks Chimney Specialist, we'll be seeing you again after our next 10 hot fires ! read more

Chimney Sweep Specialist - Chimney Sweeps Near Me - Portland, Oregon

I set a time for cleaning and inspection of two chimneys in my home. A $400 job. The tech showed up on schedule but did not have the right equipment so we re-scheduled. After another week, I once again moved everything away from the fireplaces in anticipation of the cleaning. Then, on the day & time of the cleaning, I got a call that the "equipment" they needed was at home with a sick employee. They said they needed to reschedule again. I fired them. The tech apologized on the phone message but I never got an apology from the office/owner. Lousy customer service. Also, I was able to book another company for $175 less. read more

Frank from Chimney Sweep Specialist came out to my home to inspect and clean the chimney. The 40+ year old home was a recent purchase, and came with very little information or history. It had a general home inspection when purchased this spring, but not an actual chimney inspection. I wanted to be sure the fireplace and chimney were safe to use, and that the chimney was not serving as a home for any critters after the house's many months of vacancy. Frank found a few minor issues regarding wear and tear and potential future issues that I can lookout for, from year to year, that may arise due to the chimney's original design and structure. He did not find anything that needed immediate attention, and he reduced the original estimated cost based on the fact that it did not need sweeping, but just a little debris removal, some vacuuming, and the inspection. He also gave me a lot of professional insight and information on changes I am contemplating for the fireplace and chimney, as I make improvements to the home. I felt the information was sound, logical, and helpful in my creation of a plan for the changes over the next year. Frank was punctual, friendly, followed Covid protocols, and he left the place as clean as he found it. Bill, who took my call in late December, was friendly, professional and was able to find me an appointment within ten days, in spite of the upcoming holidays. I will definitely call Chimney Sweep Specialists again in the future. read more

Chimney Sweep Specialist cleaned, inspected and installed a chimney cap. Work was done in a timely manner, and well communicated.

Andrew communicated when he was arriving, took Covid precautions as we were working and schooling from home, and had our fireplace up and running quickly. He took the time to answer our questions and made sure the fire I built was flowing out the chimney correctly. I highly recommend Andrew and Chimney Sweep Specialist. Thank you! read more

The technician who came was very professional and very informative. He let me know exactly what we needed and was thorough with his work. I highly recommend them! read more

Very easy experience working with Bill & Co...We had an initial appointment for a sweep, and ended up having them clean, seal, and re-do our mortar and flashing (made sense as we just had the roof replaced), and we plan on having them back out to update the firebox. read more

If all you care about is the finished product and do not care about professionalism or taking responsibility for damage caused then this is the company for you. My chimney looks great but in the process of rebuilding it my gutters were scratched. Even though I have pictures showing that the damage is in the exact spot where the blocks were loaded onto the roof they refused to even consider that they were at fault; apparently they don't ever make mistakes. I would not use this company again. read more

We needed our annual cleaning done... and it was dirty. The Chimney Sweep Specialist was quick to schedule, on time and got the job done! Also did a review of safety items and things we should consider fixing after he was done with the sweep. Was professional and would definitely recommend if you have a wood burning fireplace! read more

After buying a our house and finding that the fireplace and chimney were filthy, we called Chimney Sweep Specialists to come out and get the fireplace in shape to use this fall & winter. The tech was very knowledgeable and did a thorough inspection. He gave me tips for continued preventative maintenance of the chimney stack, and pointed out a few easy repairs we could take care of when we're ready (no sales pressure to get it done at that time). The cleaning process was quick and easy, and he didn't leave any mess. Good prices too! read more