Fantastic experience. My furnace vents out through the roof and it was rusted. I called them to…read morecome out and take a look. Phillip talked me through the issue and did a quick fix to solve my problem and a very affordable price. I was very impressed by the service. Also, there was no issue with making the appointment or follow through as mentioned in other reviews. Thank you!

Russell Chimney to the rescue! I needed a cap installed and the damper replaced at the request of…read morethe person buying my house as a stipulation for the purchase and closing process... at the beginning of what I learned was essentially "chimney season," meaning I was getting quoted about a month out for service when I only had about 2.5 weeks until the closing date. Whoops. They were actually nice enough to help us out and seemed to be the only ones willing to work with us and our short deadline. I got a lot of "good luck! Why don't you try _________?" which was not helpful at all. They quickly got our cap ordered within a week and came and finished the work as soon as it came in. Great service and they did a great job on our chimney!

Made an appointment for a cleaning, 2 weeks later no one showed up. I contacted them to see what…read morewas going on, they said they were running late and will be there later than planned, which was fine. But more time went by and I contacted them again to see if they were still coming and then they just ignored me. Normally I wouldn't care so much but this caused me to miss one of my kids' major school events (due to waiting around longer, ultimately for no reason)

Wind is the enemy of chimneys. I get a lot of wind at my now over 100 year old home. Sometime in…read morethe 1980's, an owner added a wood-burning fireplace insert with a heat circulating fan. I inherited a lifetime supply of hardwood firewood from the previous owners, and I've added to it. The wind broke and blew off the top part of my chimney cap. We were in bed when we heard a big crash and bumping on the roof. It wasn't the usual squirrels traversing my roof in the morning. Though in December, it wasn't Santa. The smoke and rain corroded the metal, and it just broke. I was very worried without the cap that the rain would ruin the fireplace, the flue, the framing, and siding. Many chimney companies are backed up for 2 or more months, even to come look. But Tip Top, Tobias and Mike, were able to schedule. Tobias reassured me by phone before visiting that with my chimney cap top missing, the rain would not enter, and he was right. They came, phoning ahead, removed the old cap, measured for the replacement, and covered the flue. Tip Top have a wealth of knowledge. These fireplace chimney kits were a complete system, usually made by small companies. The parts are not interchangeable or standard. Tip Top even has a small fabrication shop they work with for odd parts. They were able to order a stainless cap fitting a 13" outer and 8" inner concentric stainless flue pipe. You would also find similar, but smaller, concentric stainless piping on furnace and hot water flues. The fireplace, vent, flue, and cap systems are really not made to be repairable, and the companies that made them are long out of business, so set your expectations for that. It simply may not be able to be repaired. But in this case, Tip Top was able to solve it! They ordered the cap, phoned me when they received it, about 3-4 weeks, scheduled a 2 hour time window, called 10 minutes ahead, and installed it. On their visits they were quick and efficient. They work as a good team sequencing tools and materials for the next step. Tobias was up on the roof before I was outside. Mike had packed the construction waste before Tobias was down from the roof. They had already done 5 appointments before my noon appointment and they order them by neighborhood. There is a famous saying: "Cheap, fast, or good; pick two." Tip Top is all 3, as well as knowledgeable, communicative, and polite. Their charge, with 2 trips, and the replacement part was very reasonable. Recommended! Note they are a small company - voice call and text. They also join my homeowner collection of contractors and suppliers. (I would also say, read the filtered - not recommended - reviews. Yelp filters for good reasons, and some people only write a few Yelp reviews, never getting beyond the filter. That is fine. But the filtered reviews all seem very consistent.)

Arrived on time, very knowledgeable in his trade and his wife was second in command. A good team…read morethey made, getting the job done top to bottom literally. Cleaned the wood stove, pipe to chimney from stove, removed the top wind deflector and swept to the basement clean out. Recommended a newer designed rotary wind cap and I agree. They will be the new owners as of Nov 1st. He has worked for Fox for enough years to become the owner and let Current owner retire finally. Best of all an honest and fair priced company.

Awesome company!! I was quoted $350-600 for a chimney cleaning from 3 other companies which seemed…read moreoutrageous - one of the companies didn't even show up for the appointment I scheduled. Fox's Chimney cleaning was $199, got me in within a week, was prompt and on time and the sweepers were very kind and efficient. I'll be calling them back in 2 years for another cleaning for sure!

The techs that came to my home...were, professional, did more than I thought would be Serviced, and…read moretold me what was coming, but did not need to do now!!! Very grateful for the techs that came to my home, and...knowledge is king!!! I can...plan financially!!! Thank you!!!

Easy to reach, honest, great work, and they keep good records…read more Unfortunately we need to rebuild our chimney, and fix a crack in our flue. I had our contractor friend take a peak after The Top Hatter reported all this last year, after I hired Top Hatter to clean out our chimney. The company I had hired the 2 years before, reported nothing of the sort. Our contractor friend agreed with Top Hatter's report, and said the price they quoted was fair. I misplaced the the quote/paperwork from last year. And wasn't even sure which company had made the report. I called Top Hatter the other week, inquiring if they are the company who had seen us last year. The lady who answered the phone was cheery, did a quick search for my account, and had all the notes from last year, in front of her, in the company's system, with in seconds. We will be hiring Top Hatter for the work soon. Top Hatter was also honest, in that the work could wait a few years. Only not to use the fireplace, until the work has been done. 2017 #19

Extremely prompt, thorough, up front and courteous. I…read morecontacted Chimney Pioneer about doing an inspection, clean and possibly repair work on my chimney. The owner got back to me almost immediately, and took the time to figure out just what I had in mind for my possible chimney work. It turned out that our needs may be beyond what Chimney Pioneer specialties are. I'm grateful to find this out so easily. I will certainly reach out and use them in the future.

Came out and did an amazing job. Let us know we need to do some repairs, which another company last…read moreyear never mentioned at all. We are holding off for now but plan to do them soon. Kind, punctunal, didn't talk down to me.

I would highly recommend Hardline Hearth and Home. we hired them to install a freestanding wood…read morestove in my 110 year old homes GIANT fireplace. This is not your typical install, but they were able to make it all work out perfectly! Andrew and Joe were very professional, answered all my questions and worked with me to get the exact look and install I wanted. I would highly recommend them.

I cannot recommend this company highly enough. They were and are very easy to deal with, they…read morelistened to what we want, they offered suggestions and ideas, their staff is terrific, they kept in contact with us through every job, and they got the work done timely and perfectly. Hardline installed two fireplaces for us, both of which involved demolishing the old 1970s rock wall fireplaces. One required building a four-sided, free standing cage from floor to ceiling, and one required a flush wall cage, again from floor to ceiling. They gave us the exact square footage we needed to order the tile [Bedrosians Tile and Stone] and the Schluter [our new favorite word] trim. They installed the tiles we picked out, built and laid new hearths, assembled the inserts that we bought, and installed the gas lines. They directed us to Lisac's for the inserts and Lisac's was also great to deal with. They also gave us a tutorial of the remote control after the jobs were finished [it's not just off and on anymore!]. Every single person that sees our living room fireplace gives us a "WOW"! I'm just sorry that we don't have anymore fireplaces that need to be done, but since they also offer a yearly maintenance contract for a very reasonable price, I signed up for two years as I am afraid of anything fire-related so we'll still get to see them once a year.

Bro moved to Idaho. I'm so sad! I really needed him in my life and the life of my 1890 Victorian…read morehome. UGH. Well, good luck out there, dude! For the rest of us in Portland, don't bother calling him - unless you need a recommendation for who to call.

What can I say? A leak in our roof appeared instantly. Googled "emergency roof repair" and got a…read moreplethora of options. I called someone else first by sheer (bad) luck and it was like talking to someone half asleep. Called Cedar Roofs NW and Sean promptly answered. He spent maybe 2 to 3 minutes with me listening to me describe what/where/etc...about our roof and the leak. Then said "I'll be there by noon" - this was at 9am mind you. I said "I'll be here". 90 minutes later at 10:30am he's at my front "you said youd be here so I got here as quick as possible". Right there is the 3 star review. Now for the 5 star.....he's on my roof in minutes. Back down a very short time later. Shows me the problem (which btw was caused by installers 5 years ago). He says "give me 45 minutes and we'll be good to go". Probably 30 minutes later he's down the ladder with photos of the repair. Day 2 after the repair and probably 1/2 inch of rain later.....no more leak. The bill = very reasonable for instant call out, repair, and peace of mind. If only I could now send that invoice to the roofers 5 years ago.....

The form used by Kurtis would not print. It also needs explanation to understand what needs to be…read moredone. It is useless to the consumer. It took days for him to make printable and send it to my email. The bill for the inspection was $475 and when I asked what should be done I was told I would need another inspection. Costing $900. What Kurtis called a level 2 inspection. His advice was to tear down the chimney and rebuild because it had been painted. I called out three other companies who said clean it, rebuild the crown, put new caps and it will be fully functional. I would never use this company.

Adam's chimney does amazing work. We had an old fireplace that didn't draft at all so we couldn't…read moreuse it. They replaced the liner and put a new cap on and now we can have a fire anytime. We are so glad we found this company and felt like they went out of their way to make sure we had a safe properly working fireplace.