The techs that came to my home...were, professional, did more than I thought would be Serviced, and…read moretold me what was coming, but did not need to do now!!! Very grateful for the techs that came to my home, and...knowledge is king!!! I can...plan financially!!! Thank you!!!

Easy to reach, honest, great work, and they keep good records…read more Unfortunately we need to rebuild our chimney, and fix a crack in our flue. I had our contractor friend take a peak after The Top Hatter reported all this last year, after I hired Top Hatter to clean out our chimney. The company I had hired the 2 years before, reported nothing of the sort. Our contractor friend agreed with Top Hatter's report, and said the price they quoted was fair. I misplaced the the quote/paperwork from last year. And wasn't even sure which company had made the report. I called Top Hatter the other week, inquiring if they are the company who had seen us last year. The lady who answered the phone was cheery, did a quick search for my account, and had all the notes from last year, in front of her, in the company's system, with in seconds. We will be hiring Top Hatter for the work soon. Top Hatter was also honest, in that the work could wait a few years. Only not to use the fireplace, until the work has been done. 2017 #19

I like to keep things local, so I called these guys up and ordered a cleaning and inspection for…read more$179. Our fireplace doesn't draft well, so we though it must be dirty. Kent Swanson came over and did an amazingly thorough inspection, which was tricky because my roof is super steep and he had to use 4 strategically placed ladders to get to the chimney. He explained that my problem was structural and didn't push an unnecessary cleaning. These guys are knowledgeable, courteous, and on time. I'd definitely recommend them. My bill was cheaper than originally quoted, which is always nice. Thanks Kent! Be careful on those rooftops!

Kent did an amazing and thorough job of tuck pinning both of my decrepit chimneys. After answering…read moreall of my naive masonry questions, he instantly built trust with me with his contract, detailed paperwork, and scheduling of the work. He caught all of the things that needed repairing or replacing up front and avoided the surprise nickel and diming that can happen in home contracting jobs all too often. I would highly recommend him to friends and neighbors, and actually already have!

Arrived on time, very knowledgeable in his trade and his wife was second in command. A good team…read morethey made, getting the job done top to bottom literally. Cleaned the wood stove, pipe to chimney from stove, removed the top wind deflector and swept to the basement clean out. Recommended a newer designed rotary wind cap and I agree. They will be the new owners as of Nov 1st. He has worked for Fox for enough years to become the owner and let Current owner retire finally. Best of all an honest and fair priced company.

Awesome company!! I was quoted $350-600 for a chimney cleaning from 3 other companies which seemed…read moreoutrageous - one of the companies didn't even show up for the appointment I scheduled. Fox's Chimney cleaning was $199, got me in within a week, was prompt and on time and the sweepers were very kind and efficient. I'll be calling them back in 2 years for another cleaning for sure!

We just used River City Roofing to install a new roof. Unfortunately, we had roof issues from an…read moreincorrect install in a house we purchased. They made the process so easy and painless from the bid to completion of the project. They were quick to get our project underway despite it being the start of their busy season. I had gotten several bids and timelines, and they were by far the very best! They had excellent communication throughout the project and stuck to their timeline. They are extremely professional and the evidence is in the attention to detail and craftsmanship. I will use them in the future for sure, and will scream their praises from the roof tops! Thank you River City Roofing for an easy and pleasant experience!

River City Roofing came highly recommended by a friend after our roof was damaged in last winter's…read moreice storm. Josh was great, knowledgeable and assured my they used only the highest quality products. I'm confident this roof will outlast me!

Made an appointment for a cleaning, 2 weeks later no one showed up. I contacted them to see what…read morewas going on, they said they were running late and will be there later than planned, which was fine. But more time went by and I contacted them again to see if they were still coming and then they just ignored me. Normally I wouldn't care so much but this caused me to miss one of my kids' major school events (due to waiting around longer, ultimately for no reason)

Wind is the enemy of chimneys. I get a lot of wind at my now over 100 year old home. Sometime in…read morethe 1980's, an owner added a wood-burning fireplace insert with a heat circulating fan. I inherited a lifetime supply of hardwood firewood from the previous owners, and I've added to it. The wind broke and blew off the top part of my chimney cap. We were in bed when we heard a big crash and bumping on the roof. It wasn't the usual squirrels traversing my roof in the morning. Though in December, it wasn't Santa. The smoke and rain corroded the metal, and it just broke. I was very worried without the cap that the rain would ruin the fireplace, the flue, the framing, and siding. Many chimney companies are backed up for 2 or more months, even to come look. But Tip Top, Tobias and Mike, were able to schedule. Tobias reassured me by phone before visiting that with my chimney cap top missing, the rain would not enter, and he was right. They came, phoning ahead, removed the old cap, measured for the replacement, and covered the flue. Tip Top have a wealth of knowledge. These fireplace chimney kits were a complete system, usually made by small companies. The parts are not interchangeable or standard. Tip Top even has a small fabrication shop they work with for odd parts. They were able to order a stainless cap fitting a 13" outer and 8" inner concentric stainless flue pipe. You would also find similar, but smaller, concentric stainless piping on furnace and hot water flues. The fireplace, vent, flue, and cap systems are really not made to be repairable, and the companies that made them are long out of business, so set your expectations for that. It simply may not be able to be repaired. But in this case, Tip Top was able to solve it! They ordered the cap, phoned me when they received it, about 3-4 weeks, scheduled a 2 hour time window, called 10 minutes ahead, and installed it. On their visits they were quick and efficient. They work as a good team sequencing tools and materials for the next step. Tobias was up on the roof before I was outside. Mike had packed the construction waste before Tobias was down from the roof. They had already done 5 appointments before my noon appointment and they order them by neighborhood. There is a famous saying: "Cheap, fast, or good; pick two." Tip Top is all 3, as well as knowledgeable, communicative, and polite. Their charge, with 2 trips, and the replacement part was very reasonable. Recommended! Note they are a small company - voice call and text. They also join my homeowner collection of contractors and suppliers. (I would also say, read the filtered - not recommended - reviews. Yelp filters for good reasons, and some people only write a few Yelp reviews, never getting beyond the filter. That is fine. But the filtered reviews all seem very consistent.)

I would highly recommend Hardline Hearth and Home. we hired them to install a freestanding wood…read morestove in my 110 year old homes GIANT fireplace. This is not your typical install, but they were able to make it all work out perfectly! Andrew and Joe were very professional, answered all my questions and worked with me to get the exact look and install I wanted. I would highly recommend them.

I cannot recommend this company highly enough. They were and are very easy to deal with, they…read morelistened to what we want, they offered suggestions and ideas, their staff is terrific, they kept in contact with us through every job, and they got the work done timely and perfectly. Hardline installed two fireplaces for us, both of which involved demolishing the old 1970s rock wall fireplaces. One required building a four-sided, free standing cage from floor to ceiling, and one required a flush wall cage, again from floor to ceiling. They gave us the exact square footage we needed to order the tile [Bedrosians Tile and Stone] and the Schluter [our new favorite word] trim. They installed the tiles we picked out, built and laid new hearths, assembled the inserts that we bought, and installed the gas lines. They directed us to Lisac's for the inserts and Lisac's was also great to deal with. They also gave us a tutorial of the remote control after the jobs were finished [it's not just off and on anymore!]. Every single person that sees our living room fireplace gives us a "WOW"! I'm just sorry that we don't have anymore fireplaces that need to be done, but since they also offer a yearly maintenance contract for a very reasonable price, I signed up for two years as I am afraid of anything fire-related so we'll still get to see them once a year.

I highly recommend Noble. My partner has worked with them on a couple of HVAC projects as part of…read morehis work in real estate. I will personally be using Noble going forward after a recent experience. We had a different company install AC and then come back out three times (!) to attempt to fix their previous error. David immediately spotted the issue from photos and sent a member of his team out to successfully implement the fix. The house was 85-90 degrees inside so we were very grateful.

Wanted to write an additional review because they did such a great job replacing my AC unit. We…read morewere able to get a good diagnosis of what was going on and why the system failed. David was super communicative and ensured that their guys were here even before the start time. Super respectful of our home and with our cat. My landlord got 3 different quotes and went back to Noble heating because they had a good quote and were able to fit us in within a week. I would recommend them again and again.

I've worked with various employees from RHMS, and all have been very excellent. I appreciate that…read morethe workers show up on time, and communicate clearly about the expectations and progress for a project; their work ethic is unreproachable. At the end of the work day they leave the work area tidy and ready for the next step. When I lived in Salem, I was solely responsible to care for my house, with annual cleaning and refinishing the deck, installation of brand new basement windows, roof repairs involving chimney flashing, and RHMS painters did the entire house-painting two times during the years I owned the property--no easy matter, because I kept to the venerable house's 1930's themed decor throughout, which required detailed trim to front and rear porch and deck pillars. All told I really liked working with all of the workers I met, from painters, to electricians, to general repairs' and expert finish carpenters! I can highly recommend RHMS without reservation!

Great service, and they've repaired our rental house at least twice for us! Always painless, these…read moreguys/women are pros. Our garbage disposal started leaking, requested help from our landlord. Got an appointment the next day, had it repaired/replaced in about 2 hours. No probs with scheduling, and the technician was expert, he used to run his own repair business, in other words, an ole pro. These are quality people!