We really enjoyed this hotel. The first thing I noticed was the summer decor outside- it's such a fun addition and eye catching. I'd love to see what they do throughout the year! The staff was very welcoming, and I really loved that Michael Jordan's steakhouse was just right downstairs, as well as Starbucks. The room itself was nice and clean, it was well taken care of. The only thing I wasn't crazy about was that the air turns off when you leave. We were there after 4th of July weekend, and it was so hot! We weren't made aware of this, so we thought something was wrong with the system. It turns out this is how they conserve energy, which I appreciate, but it made it pretty uncomfortable. A heads up would have been appreciated. We spent the rest of our stay wondering if the room was going to get hot if only one of us left, it was the first time I've run into something like this. I'm unsure if this is all rooms. The pool is amazing and has such a cool feel- very classic looking. It's huge and has lots of seating. The fitness center was decent, and they're definitely working with the space they have. Location is great, right on magnificent mile! read more

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The bellman reached our door before we were out of the Uber. That is where this stay started, on the curb on Michigan Avenue, with someone already there to greet us, take the bags, and point us inside. A lot of hotels have quietly let that go, and I think it is one of the real losses in hospitality. It costs a property almost nothing and it tells a guest everything about how the next six days are going to feel. Those guys earned the tip I handed them and then some. Check-in held the line. The gentleman at the front desk knew this building inside and out, answered questions we had not thought to ask yet, and moved us through without one wasted minute. Silky is the word I keep coming back to. We were upgraded to an Executive King Corner on the 31st floor and the room is enormous. Windows on two walls, the city stacked up below, and Lake Michigan showing through a couple of them. There is a proper tub, which Tara used every single night. Get a little history before you check in, because it changes how you walk through the place. This opened in 1929 as the Medinah Athletic Club, a Shriners club built for 3,500 members by architect Walter Ahlschlager, and it went bankrupt five years later in 1934. The Executive Tower is that original building. Give yourself half an hour to wander it. There is a Hall of Lions with marble lions uncovered during the restoration, a two story elliptical ballroom under a Baccarat crystal chandelier that weighs six tons, and a junior Olympic pool on the eighth floor lined in blue Spanish majolica tile with a terra cotta Neptune presiding over it. Johnny Weissmuller trained in that pool before he was Tarzan. It looks like an Egyptian bath house. It is one of the most striking rooms I have ever stood in inside a hotel, and you should go see it even if you never get in the water. Two practical things for anyone booking. The wifi is fast and it did not hiccup once in six days, which matters to us because we work while we travel. The lobby has genuinely good places to set up with a laptop. It is also freezing down there. I am not being cute about that. Bring a layer, then bring a second one. And the spiders. On the high floors, outside every window, we had somewhere between two and six spiders and their webs. Some small, some not small at all. We started calling this the spider hotel. Tara would run her bath, look out at the skyline, and find company waiting. Before anyone holds that against the property, understand what it actually is. Spiders ride wind currents up the sides of Chicago's towers and settle in to eat the midges blowing off Lake Michigan. Every skyscraper in this city has them and the window washers here trade stories about it. These windows do not open, so nobody is fixing it. File it under local color that no one warns you about. Now you have been warned. Michael Jordan's Steak House and its bar are downstairs if you want dinner that takes no plan and no cab. Convenient is the fair word for it. Our mornings never made it to the two story gym anyway. We walked the lake and the city instead, in about the best August weather Chicago is capable of, and from 505 North Michigan almost everything worth reaching is on foot. Five stars, and we will be back the next time this city calls us. The landmark building and that pool are the postcard, but they are not what earned the fifth star. A man at the curb who opened the door before we could and a front desk that made the first ten minutes effortless did that. Get the beginning right and everything after it has somewhere solid to stand. read more

One of my favorite hotels in the city, even though I've only stayed there twice. It has a certain jioe de vivre. Our first visit in the aughts, we were upgraded to a suite with two bathrooms. Fancy! Very comfortable bed - just right with firmness and softness - if a tad high. Our second stay, the room had a GIANT TV - 70 inches, perhaps, with amazing sound. I fired up You Tube and played music videos. Tons of fun! The Michael Jordan steakhouse is excellent and there are many opportunities to explore eclectic architecture. read more

Very clean hotel, rooms, wonderful breakfast, great location in the middle of the action - seriously, zero complaints - son met us with his car - car was safe - just had to share because it was a fantastic hotel and I don't understand its "ok" rating - I would definitely stay here again when we return for more time in Chicago read more

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Rooms are small, but clean and comfortable. The problem is the elevator. We had to wait and wait and wait and wait for an elevator. 12 full ones opened so far and had to be allowed to move on. We waited over an hour on the eleventh floor before an elevator opened that wasn't stuffed full of people. They need to modernize the elevators, because waiting around almost an hour just to get to the lobby is not a normal hotel experience -- and certainly not for a hotel of the Intercontinental's caliber. If you have a flight to catch, give yourself at least 90 minutes to get from your floor to the lobby. Sound ridiculous? It is. But it's reality. I won't be staying here again. read more

We've stayed here quite a few years and mostly it's a good experience. I am platinum and an IHG ambassador so I do get certain perks. This trip those were def ignored and little acknowledgment was given. Was told no upgrade to suite available even when I offered to pay for it however when I went to the app there were 2 listed as available. The fridge didn't work, the housekeeper would put the soap dish on top of our belongings to clean and leave it there and we had to use our bathtub for storage as there is no shelves or drawers at all. I can't say we will stay here again next year. Michael Jordon's is always good. But it was extra loud this year too. They overbook events and there are proms also in way too much read more

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A big disappointment. We have passed by this hotel while visiting Chicago in the past and have wanted to try this hotel. When we first checked in, we asked for one of the renovated rooms. Diego at the front desk insisted that there was none left and the only room that was available was the older handicap accessible room. There was an upgraded room available so we asked if we could be upgraded. He said it would cost an extra $1500! He insisted we had no other options! He wasn't very understanding, nor friendly. He just made us very unhappy. As we left the front desk, we were left with a bad first impression of the hotel and its service. It didn't get any better once we went to our room. It was an older room, looked dated and just looked bare and cold. The bathroom had a pedestal sink which made everything inconvenient. No place to hang your hand towel or place your toiletries near the sink. We were waken by sirens throughout the night. Only plus was the location and a Starbucks connected to the hotel. I am pretty objective since we travel all the time. I doubt we will stay at this hotel again. There are just too many other options with better quality of service and better accommodations. read more

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Andrew at the desk was super friendly and welcoming! I was supposed to have a city view, but when I got into my room it faced a wall. Within minutes, I called hotel services and was moved to the correct type of room. The City view consisted of the main road and part of the river. Nice I was pretty cold here, even with the heat on 80. An engineer came out to test and said the heat was working properly. It just flows on the ceiling across the wall. He also put in a request for me to get blankets, which were brought up within 10 minutes! Guest services works fast! They also have a text chain that you can message to help help at anytime This hotel is along a very busy/tourist area. Quite a few restaurants etc. Internet access was a hit and miss. As a IHG member, I had free internet. But it would constantly drop from my laptops. I pretty much had to use the hotspot on my cell phone to access internet. Bed was comfy. Room was kind of tight. There aren't any drawers to use. There is an expensive wet bar. And a small fridge. No microwave in the room. Bathroom was nice and spacious. Only quip, there was a bottle of shampoo next to a bottle of lotion on the bathroom sink. Are people washing their hands with shampoo now? Not me! lol Apparently there are different towers for this conference hotel. No issues with wait times for the elevators. Michael Jordan's and an Asian restaurant are located on the property. Room service is also available. I spent $74 on breakfast for room service.... yikes! Food was good tho. $10 auto gratuity which is the same as a TIP per the person who dropped my food off read more

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I hate writing this review because my husband and I met at the InterContinental Chicago 25 years ago, and it is right next to my work. I have every reason to want to like this hotel. After this stay, I will not return. the middling ratings on tripadvisor/yelp are well deserved. The hotel markets itself as a luxury property. It is not a luxury experience. The rooms are small, tired and dingy; the hotel had an unpleasant smell during my stay; it is frequently overwhelmed by conferences; and the overall atmosphere feels more like an aging convention hotel than a high-end property. There is a difference between historic and dated, and this hotel is dated. Chicago has far better options...Fairmont, Trump, Thompson, Sofitel...often at surprisingly similar prices. What finally prompted this review was the service. First, checkout is 11 a.m., something travelers should notice because it is earlier than they may expect. In my experience, the hotel has been consistently inflexible about late checkout, even for elite members. I am IHG Platinum and asked for a 2 p.m. checkout because I needed to work. I completely understand that late checkout is subject to availability. What I did not expect was for the employee who had checked me in to loudly and rudely interrupt from across the desk while I was speaking with the manager: "Didn't you get an early check-in?" Actually, I didn't. I had arrived early, been told no room was available, left my bags, gone to work, and returned after work to check in at the normal time. The manager himself was not rude, but he accepted her interruption and proceeded on the mistaken premise that I had already received a benefit. The hotel apparently had a room available at some point before normal check-in, but I was already at work. I did not check in early and received no practical benefit from that availability. Treating an unused opportunity as though the hotel had already done me a major favor was rather obnoxious. I remember that same employee being at the desk when I checked in because I heard her tell another elite guest that she would give him both points and a voucher, whereas I had been offered the standard choice of one. I have no idea why his treatment was different, and I won't speculate. I simply noticed the inconsistency. Even the terminology is confusingly grand. My room was in the "Executive Tower." I assumed that meant there might be an Executive Lounge and asked a hotel employee where it was. He directed me to the 32nd floor, apparently believing such a lounge existed. It doesn't. "Executive Tower" is simply the name of the building. If even a hotel employee can misunderstand what the name implies, guests certainly can. Any one of these problems could be forgiven. The shabby rooms, crowds, confusing branding, limited flexibility and unnecessarily rude service all fall far below the standard implied by the InterContinental name and its own positioning as a luxury hotel. I was already planning not to return because of the room. The front-desk interaction sealed it. If a hotel can lose a repeat Platinum guest who has a preferred rate and met her husband there 25 years ago, it has worked remarkably hard to do so. read more

If you are a fan of classic Chicago architecture -- the Intercontinental is a hit. Well refinanced rooms, with modern touches, but unlike many "chain" hotels this has a sense of place -- a sense of importance in history. I was able to stay on one of the highest floors where there were only a handful of rooms per floor, which made the experience (and floor plan) unique. The service was the best among any luxury hotel I have stayed at in Chicago (which was impressive -- since they had a huge Sales conference going on at the same time). I was definitely treated well -- and they took every opportunity to suggest ways to enhance my experience. Truly 5-star staff, in a beautiful historic property. read more

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I won a 2 night stay including breakfast staycation here in a raffle last year! Due to fur baby circumstances it took me a while to redeem but I finally did it. I picked a weekend, Memorial Day as well, so I would not have to go to work Monday morning after check-in. Not sure I have ever been in here, (I see the Starbucks first, or Jordan's restaurant) but it is a gorgeous lobby with dimly lit atmosphere and a few seats. The high ceilings are a great touch, with a balcony and stairs to the 2nd floor, where the breakfast is located. I don't know which tower my room was, but I got a junior suite on the 27th floor, facing east-ish. I was glad the check-in clerk treated us well and not like 'coupon-redeemers'. I came in on Saturday, the same day as the Michael Jordan Steakhouse reservation, but that's another separate review. I went to the room and it was beautiful! In 1 room there were 2 tables, minibar with fridge, coffee maker, sofa, and tv. The other room had ANOTHER Tv, closet, bedroom, and entrance to the bathroom. It was a room big enough to entertain several people really but I wanted some 'me-time'! Elevators work using key cards when going up and to the pool/gym so keep that in mind. The next day I went to breakfast/brunch. The place is called 'Center court' a basketball term as it is somewhat adjacent to MJ's Steakhouse. It can be ala carte or full buffet which is what my package included. It was slightly smaller than many I've seen but it had a bit of everything: hot and cold cereal, fruit, yogurt, proteins, eggs, bacon, pancakes, and toast for making. I wish they had more pork free sausages and bacon, but maybe they were part of the a la carte menu? Drink service was by the wait staff, as in coffee, juice water, etc. I tried a little of everything and it was good, but the eggs were just ok. The bathroom was spacious but not huge, and I don't love the toilet by the shower, but it was a good break from the tiny one I have at home. The final highlight, besides the location where one can walk to so many attractions and places to eat, is the pool. We didn't use the swim or use the gym but I wanted to sit by the pool and read. It was quiet and active on and off for a Sunday afternoon. We sat in lounge chairs and absorbed the heated room (it was chilly in May) and it was awesome. I liked seeing showers in the locker room, so many hotels have gotten rid of showers these days, it's a shame. It's a good way to save time when you share a room. They enrolled me the rewards program, so I'd consider staying there again to earn points! read more

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this place needs a major renovation! carpet smells, a/c very noisy and not very effective the room was already setup to 65 when we arrived but wasn't cold at all. We turned off the a/c and carpet started to smell even more like pets or never been washed. We found a little refrigerator in the middle of the entrance, weird position as easy to trip on that thing, we wanted to unplug it and put it outside the room we moved it next to the wardrobe instead. Telephone didn't work couldn't even call front desk. Noisy street and we were on 15th floor. This is in our opinion a barely 2 star hotel. Breakfast was like $46 after automatic tip and tax for 1 person, no shuttle to airport, parking at $88 a day. The "free" internet worked only the first day. We will never come back here. Hope this helps you... I now need to edit my review and add: but if you complain you get a free breakfast! I don't know why as a free breakfast doesn't change the above facts but that's what we got. read more

InterContinental Chicago Magnificent Mile - little old refrigerator on the way to entrance and bathroom - Hotels Near Me - Chicago, Illinois

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Right in the heart of Chicago. Very walkable area - you can get a deep dish pizza, visit the Starbucks Reserve, shop at all the stores (everything from Coach to Marshalls), and do all the sightseeing. Amenities are great - loved the light up mirror, water bottles in the room, Bluetooth connection to TV for music. Bring your bathing suit because the pool will "wow" you. Gym is a bit tight, but there are different areas to spread out. Would have loved fans and small towels (not just pool sized ones). read more

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The Doctor and I wrapped up a wonderful staycation here at The InterContinental. For an old hotel, it is in remarkable condition. We decided on a king size suite in the Executive Tower on the 22nd floor. The room was in remarkable shape and very spacious (about 900 sq ft). There was a full size sitting room well separated from the main bedroom. We also had two full bathrooms and that really made the stay quite nice as we could both spread out our toiletries and not rush to make time for the other person to get ready for the day. There was a mini bar (which we never use) and a nice size fridge to store our bottles of bubbles. The suite had two entrances, one for the sitting room and one for the main entrance to the bedroom. Each entrance had its own door bell and you could set the doorbells to "do not disturb". There were two separate closets, each equipped with its own safe and two working desks. Both showers had great water pressure and there were plenty of towels. The bathroom in the main bedroom area had a separate glassed walk-in shower and tub. The second bathroom off from the sitting room had a shower in the tub. Both tubs had grab bars for those that may need assistance getting in and out of the tub. The suite had windows on all side except the the wall next to the hallway, so there was plenty of natural light. And the bed was so amazing! Not sure what kind of mattress it was, but man when my head that pillow, I was out! It was so comfortable! The Doctor thought it might be one of those foam ones, but we couldn't see the name due how tight the sheets were tucked in, but it was so comfortable! Usually I sleep with music, listening through headphones. Twice during our stay, I fell asleep before I could plug in. The location is ideal as there are a lot of restaurants, bars and shopping within walking distance to visit, but if you want to just hang out in the restaurant, there is the option of Michael Jordan's place downstairs or the Mexican fusion place that has happy hour margaritas from 3-5 pm. The Doctor and I spent part of an afternoon roaming around the floors where the various rooms for events were, just looking around at the stain glass, art work, fountains, etc. There is a lot of history in this hotel, with a lot of Egyptian and Messianic symbolism. There was a lovely green couch I would have loved to have packed up to take home with me. The staff all round was was pleasant and attentive. Everyone we ran into spoke and said good day or hi. This will definitely be a repeat for us as a staycation location, but probably will look to move to a higher floor for a better view. While we did have a few of Michigan Ave, the river and lake, there was a decorative wall/ledge outside that was about halfway up the view of the window. One of the things l like to do is sit and watch traffic go up and down the streets, however with the wall placement, I was required to stand to see traffic on Michigan Ave. But this was not a deal breaker for me, we still had fun. We even got to see a protest about Ukraine in front of the Wrigley Building. If you are looking for someplace to stay that does not require a car and is a short walk to a lot of restaurants and shopping, this is the place to stay. read more

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It's really disappointing, to spend a lot of money to be in a room that used paint to cover up mold in the bathroom. What's even worse is when we checked out, I let the person in the front know and they acted like they didn't even care. It's in very nice area, but not worth your money. read more

I do not recommend this hotel. The customer service I experienced was inadequate, and my concerns regarding the condition of the room were not appropriately addressed. I checked into the hotel on 7-18-26 and had a late checkout scheduled for 1700 hours on 7-19-26. Upon entering my room, it was apparent that the air conditioning was not operating properly. The room was warm and lacked adequate air circulation. I immediately returned to the check-in desk and spoke with Christian. I requested to be moved to another room but was informed that no other rooms were available. I advised him that I would be leaving for a walk and dinner, and he stated that maintenance would respond. When I returned approximately 2.5 hours later, I went back to my room and found that the temperature had not changed. The room remained warm and had not improved. I again returned to the front desk and spoke with Christian, who again stated that maintenance would respond. Shortly afterward, an employee came to my room with a box fan. This appeared to be the only solution offered. I had opened the window because the outside air was cooler than the air inside the room. After the box fan was delivered, I returned downstairs and again spoke with Christian, asking whether a box fan was the intended solution. No additional remedy was offered. I was also staying at the property with other work employees who were in a different room and experienced similar temperature issues. I did not check out until approximately 1900 hours on 7-19-26. That morning, numerous guests were checking out, and the IHG website was accepting reservations for that same date. Despite this, I was never offered another room or any other reasonable remedy. Based on this experience, I would not stay at this property again and will likely avoid IHG properties in the future. read more

InterContinental Chicago Magnificent Mile - My Room - Hotels Near Me - Chicago, Illinois

Allergy Friendly Hotel with Great Staff! The hotel is older. Our room had a smokey smell which they immediately tried to get rid of. We had the option of moving but we chose to stay put. The service was excellent. Tarise, the front end manager went out of her way to ensure I could eat something. Unfortunately, the chefs leave early. I wish that they were there until closing time. The morning breakfast team was amazing as well. They made sure that I could eat foods I liked. My meal was prepared in a separate area and according to my dietary needs. Emerson, Agnes and the Turkish staff members gave me five star service. Usually, it's hard for me to find a safe place to eat but the breakfast staff took my allergies seriously. Thank you for everything! read more

*This review is for the pool pass only. Me and my mini me decided to get a pool pass during spring break. The concierge & staff were very friendly; although there was some slight miscommunication about locating the locker room & programming the locker. Anyways, it is a gorgeous gym & Olympic size pool. I also made reservations for the Michael Jordan steakhouse which is conveniently located inside of the hotel. read more

InterContinental Chicago Magnificent Mile - The pool - Hotels Near Me - Chicago, Illinois

You cannot beat this location on the Magnificent Mile a couple of blocks to the Riverwalk. Beautifully decorated hotel, welcoming staff, clean rooms and an insight Starbucks! read more

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One of my fav hotels in Chicago. Mainly because of its prime location on Michigan Ave. It is walking distance to everything. You don't need a car if you stay here. Just a few mins from the Riverwalk and a 15 min walk to Ohio St Beach. It is a beautiful historic hotel and I had a nice view from my room. The rooms are nice and clean (a little plain though) and they have amazing housekeeping service. The front desk staff are great as well and check in on you after your check in to make sure everything is fine. There is a Starbucks in the hotel which is great. I stopped by there every day and if you want to check it out, the Starbucks Reserve is just a couple blocks away. The pool there is gorgeous and there is a nice fitness center there. Have stayed here a couple times and would definitely stay again on my next Chicago visit. read more

We recently visited Chicago and stayed at the Intercontinental. As soon as I walked in I fell in love with the hotel. I loved the decor and vibe. We arrived earlier than check-in time. Our room was not available, which was understandable, however the front desk agent gave us free drink coupons. Although it wasn't necessary, it was greatly appreciated. All the staff was friendly and attentive. We left our luggage at the bell desk and the gentlemen working there were also very friendly and just had a great demeanor. Forty minutes later I received a text that our room was ready. Our room was clean and the bed was so comfortable. We truly enjoyed our stay here. Next time I'm in Chicago I will definitely stay here again. read more

InterContinental Chicago Magnificent Mile - Hotels Near Me - Chicago, Illinois

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Booked a decent 2 night stay with points but was still charged $32/night in amenities. Room itself was standard, quite small and old - no outlet by the mirror so wife had to do her hair elsewhere. The pillows are the worst - too soft and had no hold, got awful night of sleep both nights, even with both pillows stacked on top of each other. Friendly staff at the check in check out counter, and being a platinum member we were given vouchers for free beverages at the bar. Now on to the good things: - Prime location, very walkable, navy pier less than 20 min walk away, close to shops and public transit - Gym with weights and plenty of treadmills, connected to a beautiful pool (see pic!). Sad we didn't bring our bathing suits otherwise would've taken advantage read more

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This review is for the amazing massage i received in the spa. Greta gave thee best massage ever. She asked about my pressure preference and she nailed it! The massage was an hr and let me tell you, if I could have stayed, I would have. The calming sounds of the birds chirping and waterfalls or streams was just fantastic. Definitely a 20/10. read more

InterContinental Chicago Magnificent Mile - Spa in fitness center - Hotels Near Me - Chicago, Illinois

Overall a nice hotel but there's a few things I could have been happier with.. 1. We got a deal on the room for 1/2 the usual price, if I would have paid $500+ a night for a room here I would have been disappointed. 2. THERE ARE A LOT OF KIDS HERE! If you are a person looking for a city get away with no children, this is not the place. They were all over in the lap pool screaming and splashing, it was not relaxing. 3. Valet is around $88 A NIGHT and parking is hard to find but if you do drive yourself please make sure to use the app Spot hero (not sponsored) and book a slot online to park in or else you will be spending a heavy amount on a spot for overnight. 4. The room was okay, the blinds were broken and there were some stains all over. It was an okay room. The bed was comfortable and the shower was nice so that was a plus. 5. The workers were very kind and helpful, they are the ones who directed us to use spot hero for parking. 6. If you plan on spending all your time in the city this is a solid place to stay but if you want to go anywhere else I would suggest staying somewhere that is closer to the things you are planning on doing. Make sure to have solid walking shoes and a plan. read more

InterContinental Chicago Magnificent Mile - Building - Hotels Near Me - Chicago, Illinois

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This property acts like a scammer... won't let you cancel no matter what your reservation says. They also won't let you file a negative review. Stay at Marriott, they treat frequent guests w respect. read more

InterContinental Chicago Magnificent Mile - No nasty reviews... well they should actually try serving customers - Hotels Near Me - Chicago, Illinois

We chose the Intercontinental because: 1) We arrived by taxi and didn't need to spend the $88/day valet parking option, 2) its proximity to points of interest, and 3) we are IHG Kimpson Rewards members so we received a small (but largely insignificant) discount on the room. We chose a standard one on the 22nd floor to cut down on some of the nighttime street noise. The carpeting was somewhat worn . One of the room shades was broken, and the toilet failed to function until addressed by a maintenance crew member. The flat screen's Bluetooth interface was nonfunctional, unfortunately too. The space however a very clean. I want to shout out to the housekeepers who did an OUTSTANDING job in our room every day of our stay. It was consistently cleaned early, left freshen beautifully, and well stocked with essentials. The women i encountered are worth their weight in gold. We are at all the onsite restaurants: Casa CHI, Michael Jorden's Steakhouse and Starbucks. Kudos around for 'one-stop' goodness! I was encouraged by the desk staff (thanks Fredy!) to bring a couple of my grandkids to swim in the GORGEOUS and well-maintained pool. All Fitness Center facilities and equipment I used were in top working order, and again - everything was meticulously clean. My companion and i even enjoyed an evening movie over lemonade and popcorn at poolside. The closed captioning was a real plus too. All in all, while i cannot give the Intercontinental top scores, our experience was overall quite positive, and we truly enjoyed our stay. read more

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This was a very nice hotel. They're a part of the IHG family of hotels now, so my fiancé and I used points to stay here this weekend when in town for a friend's wedding; I think it was about 120,000 points for two nights, aka about $300-350 cash. We booked a regular king room, but my fiancé has IHG Platinum status since he has their credit card, and I am pretty sure they upgraded us - we ended up with a junior or 1BR suite (bedroom was separate from the rest of the room), and it had a kitchen sitting area plus a living room sitting area, and was pretty nice. We didn't bring our bathing suits but we did go look at the pool - in the 1920s, the building was an Athletic Club, and the pool is a holdover from that, and was very cool to see. The only complaint I have is that I wish there were more chargers near the bed - there was a wall charger, but I had to move the nightstand over a bit so my phone could sit on it. Otherwise, very nice hotel (and super comfortable bed!) so I would definitely stay here another time. (Edit: originally I was giving this hotel five stars, unfortunately I have to dock them a star because of checkout today. We used IHG points to book this hotel, as a rewards stay, but they still charged us $60 for two nights' resort fee {$30/night}. That was never communicated to us by IHG ahead of time. I've already contacted IHG about it and if they waive it, I will change this back to five stars.) read more

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They never brought my luggage up so I had to go down and ask. The first room smelled like smoke so I moved to a second room. That room the air conditioning didn't work and the toilet ran. Third room air works but room smells. Don't waste your money or your points read more

Great location within walking distance to dining, shopping, and tourist attractions. The staff was really friendly and helpful, and we were able to check in early based on availability. The room was comfortable and clean. The shampoo/hand wash smelled great. The pool looks like it was made when art deco style was popular. It's not the best design for kids because it gets pretty deep, but if you're swimming laps, it's great. The gym has an array of cardio and weightlifting equipment. There is a Starbucks and a steakhouse on site for dining convenience. The seating area was a nice little nook. Overall, everything in the hotel was great and upscale. There are a lot of sirens at night, but that's just Chicago nightlife for you. I would definitely recommend this hotel for the luxury and the location. read more

InterContinental Chicago Magnificent Mile - Hotels Near Me - Chicago, Illinois

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I have stayed here before, so I knew reserving this hotel would put me in a prime location to all the shopping and restaurants. It's in the heart of downtown and sits right on the Magnificent Mile. I love the entryway; it's a grand entrance with gold turnstile doors and stairs that twist and turn, leading to the second floor. The lobby offers plenty of seating to relax, and there's a Starbucks inside the lobby if you want to grab a cup of coffee. There are also more restaurants inside this hotel. The rooms are just as gorgeous and very spacious. The bathrooms are huge, and a big plus is that the bathroom has plenty of lighting. I wish I had taken pictures of the pool area because it's gorgeous. However, since it was fall, I forgot to go. I will say this: It's a gorgeous hotel that shouldn't be missed if you want a luxurious stay in the heart of Chicago. read more

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This review is only for the fabulous pool. The hotel offers day passes for outside guests to enjoy the fitness rooms (three rooms on two levels) and the pool for the day. It's currently $39 plus tax if you purchase the pass at the Front Desk - more if you book it through ResortPass. The Front Desk will give you a wristband to wear and a plastic pass to access the Fitness & Pool level. Once you get to the floor and make your way to the Fitness and Pool entrance (depending on which set of elevators you use, it's either right in front of you or it's through a winding corridor with a few stairs). The two times I've used a pass, there hasn't been anyone at the front desk. I get the feeling they used to have attendants who'd check you in, but no one now. In fact, the whole place looks like its last renovation was 1995. The men's lockers are old and only a few are lockable. There are showers with shampoo, conditioner, and body wash. There are plenty of large towels but no washcloths. The windowless fitness rooms are small and have a variety of basic Technogym equipment. That was the most disappointing thing--the fitness areas and the paltry amount of equipment. But you are here for the pool. It's gorgeous--and I mean, beautiful and luxurious. The architecture is resort-style, with a decorative ceiling, stained glass windows, a large fountain, and colorful pool tiles. There's a large, terraced seating and viewing area, and you could lounge and use your laptop if you wanted. The claim to fame here is Johnny Weissmuller once swam in the pool. The pool isn't as large as the website makes it sound, but it's bigger than most hotel pools. The water temperature was perfect--probably 84 degrees. The pool depth ranges from four and a half feet to 12 feet, with half of the pool dedicated to three lap lanes and the other half for open free swim. It's a great setup so lap swimmers can do their thing while families enjoy swimming around. Yes, there were lots of kids there while I was there, as you'd see in any hotel pool. The hotel provides pool toys and noodles. read more

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This is a prime location for a hotel in Chicago. The staff were really nice and the room was really nice as well. There was mold growing in the shower and the bathroom door wouldn't close all the way. I was disappointed I spent so much money on the hotel and that was the kind of room I was given. Besides that I thought everything else was nice. read more

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This was our second time staying here. Our room was on the 12th floor this time. We were in the north tower, which they told us is the most recently remodelled. We had a corner room which had windows on 2 sides of the room. Our room was fairly small this time but did the job for a weekend stay. Bathroom was extremely small in this particular room (1256) and there was no fan in the bathroom. Pool was a great way to escape the heat this weekend! Room was very clean! The bed was very comfortable! The bell man, Will, was incredibly kind and helpful!! read more

I recently stayed at the Intercontinental Chicago Magnificent Mile over the course of a week for work and I was very pleased with my experience. It all started at check-in. I arrived in Chicago well ahead of check in time but I needed to drop by the hotel first regardless to store my bags. To my surprise, a room was ready and I was tapping into it in no time flat. Just after, an employee at the reception desk went above and beyond when I needed to work through a credit card authorization with my employer. He made the whole process smooth and immediately eased my anxiety about the whole process. For this I am grateful. The room itself was a 2 double classic grand tower room which was quite spacious, very clean, and modern. Aside from the very comfortable bed, I also enjoyed the large light up mirror, flat screen television, black out curtain, and mini fridge. I was only on the 4th floor so there was a bit of street noise but I was able to sleep through the night after the first night or two. The bathroom was a dream with a large shower and plenty of counter space. Free water and coffee pods were a nice addition. The main lobby is striking and has an adjacent Starbucks that I visited most mornings. I took a dip in the pool, an impressive junior Olympic size venue, built in the 1920's. The architecture and charm that remains led me to simply relax and take it all on. You can certainly see it's history as a preeminent athletic club in the city. Three-level fitness center. Complimentary wi-fi. Very convenient location on the Magnificent Mile. Within walking distance to many of the city's famous sites. Will definitely stay at this hotel again if there is occasion to in the future. read more

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What a luxury experience. Valet parking is a must so plan for that in your budget. Place was constantly bustling with activity in a good way. Great downtown experience that I don't regret despite the expense. read more

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Centrally located, modern/updated rooms with comfy beds. 2 fridges in the room; 1 empty and the other with standard drink options for purchase. Service is quick and efficient, however not always the friendliest. Water pressure is meh, however bathroom lighting is good. This is considered a luxury hotel so it is pricey. read more

Fine. But they force you to pay 20% gratuity on room service plus an $8 delivery fee plus they try to get you to add more gratuity. I'm generally a big tipper but room service does not warrant the same tip as a sever. read more

The first room I had was not great shower didn't work phone didn't work but I let the front desk know and they moved me in 30 mins to a new room. Next room was great! Comfortable bed good clean room. I ate some chips $12 for a small thing but that's what I get. Room service was good tasty breakfast lots of food. Overall good place. read more

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The InterContinental is a nice hotel in a very good and convenient location for Chicago. The rooms are very clean and decently sized for a downtown hotel room. The service is all very friendly and the prices were reasonable when I visited in early November. The beds are quite comfortable, and the noise level was good at least for the higher level that I stayed in. The view from my room was basically just another part of the building so nothing to look at it. The in room bar was also outrageously expensive - $14 for M&M's so plan ahead. I heard the amenities such as pool and etc. were great, but I was on a work trip so did not have the chance to check them out. I would stay here again definitely. read more

InterContinental Chicago Magnificent Mile - Room - Hotels Near Me - Chicago, Illinois

I've stayed at a few other InterContinental places so I kind of wanted to stay at this InterContinental in Chicago. I got into Chicago pretty late and the check-in process was pretty fast. I also got a small bag of Garret's popcorn. The room was small compared to other places I have stayed at. It was clean though and the water pressure was pretty strong. The workout area is a little bit small but the indoor pool was nice! I'm torn between this place but I think it was an average hotel stay. Just note the room is pretty small! There is a Starbucks downstairs. Also a Michael Jordan steak house. If you know you won't be in the room much then this is a pretty good spot. It is close to everything. read more

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