If you are a fan of classic Chicago architecture -- the Intercontinental is a hit. Well refinanced rooms, with modern touches, but unlike many "chain" hotels this has a sense of place -- a sense of importance in history. I was able to stay on one of the highest floors where there were only a handful of rooms per floor, which made the experience (and floor plan) unique. The service was the best among any luxury hotel I have stayed at in Chicago (which was impressive -- since they had a huge Sales conference going on at the same time). I was definitely treated well -- and they took every opportunity to suggest ways to enhance my experience. Truly 5-star staff, in a beautiful historic property. read more

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Very clean hotel, rooms, wonderful breakfast, great location in the middle of the action - seriously, zero complaints - son met us with his car - car was safe - just had to share because it was a fantastic hotel and I don't understand its "ok" rating - I would definitely stay here again when we return for more time in Chicago read more

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We've stayed here quite a few years and mostly it's a good experience. I am platinum and an IHG ambassador so I do get certain perks. This trip those were def ignored and little acknowledgment was given. Was told no upgrade to suite available even when I offered to pay for it however when I went to the app there were 2 listed as available. The fridge didn't work, the housekeeper would put the soap dish on top of our belongings to clean and leave it there and we had to use our bathtub for storage as there is no shelves or drawers at all. I can't say we will stay here again next year. Michael Jordon's is always good. But it was extra loud this year too. They overbook events and there are proms also in way too much read more

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A big disappointment. We have passed by this hotel while visiting Chicago in the past and have wanted to try this hotel. When we first checked in, we asked for one of the renovated rooms. Diego at the front desk insisted that there was none left and the only room that was available was the older handicap accessible room. There was an upgraded room available so we asked if we could be upgraded. He said it would cost an extra $1500! He insisted we had no other options! He wasn't very understanding, nor friendly. He just made us very unhappy. As we left the front desk, we were left with a bad first impression of the hotel and its service. It didn't get any better once we went to our room. It was an older room, looked dated and just looked bare and cold. The bathroom had a pedestal sink which made everything inconvenient. No place to hang your hand towel or place your toiletries near the sink. We were waken by sirens throughout the night. Only plus was the location and a Starbucks connected to the hotel. I am pretty objective since we travel all the time. I doubt we will stay at this hotel again. There are just too many other options with better quality of service and better accommodations. read more

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Andrew at the desk was super friendly and welcoming! I was supposed to have a city view, but when I got into my room it faced a wall. Within minutes, I called hotel services and was moved to the correct type of room. The City view consisted of the main road and part of the river. Nice I was pretty cold here, even with the heat on 80. An engineer came out to test and said the heat was working properly. It just flows on the ceiling across the wall. He also put in a request for me to get blankets, which were brought up within 10 minutes! Guest services works fast! They also have a text chain that you can message to help help at anytime This hotel is along a very busy/tourist area. Quite a few restaurants etc. Internet access was a hit and miss. As a IHG member, I had free internet. But it would constantly drop from my laptops. I pretty much had to use the hotspot on my cell phone to access internet. Bed was comfy. Room was kind of tight. There aren't any drawers to use. There is an expensive wet bar. And a small fridge. No microwave in the room. Bathroom was nice and spacious. Only quip, there was a bottle of shampoo next to a bottle of lotion on the bathroom sink. Are people washing their hands with shampoo now? Not me! lol Apparently there are different towers for this conference hotel. No issues with wait times for the elevators. Michael Jordan's and an Asian restaurant are located on the property. Room service is also available. I spent $74 on breakfast for room service.... yikes! Food was good tho. $10 auto gratuity which is the same as a TIP per the person who dropped my food off read more

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I won a 2 night stay including breakfast staycation here in a raffle last year! Due to fur baby circumstances it took me a while to redeem but I finally did it. I picked a weekend, Memorial Day as well, so I would not have to go to work Monday morning after check-in. Not sure I have ever been in here, (I see the Starbucks first, or Jordan's restaurant) but it is a gorgeous lobby with dimly lit atmosphere and a few seats. The high ceilings are a great touch, with a balcony and stairs to the 2nd floor, where the breakfast is located. I don't know which tower my room was, but I got a junior suite on the 27th floor, facing east-ish. I was glad the check-in clerk treated us well and not like 'coupon-redeemers'. I came in on Saturday, the same day as the Michael Jordan Steakhouse reservation, but that's another separate review. I went to the room and it was beautiful! In 1 room there were 2 tables, minibar with fridge, coffee maker, sofa, and tv. The other room had ANOTHER Tv, closet, bedroom, and entrance to the bathroom. It was a room big enough to entertain several people really but I wanted some 'me-time'! Elevators work using key cards when going up and to the pool/gym so keep that in mind. The next day I went to breakfast/brunch. The place is called 'Center court' a basketball term as it is somewhat adjacent to MJ's Steakhouse. It can be ala carte or full buffet which is what my package included. It was slightly smaller than many I've seen but it had a bit of everything: hot and cold cereal, fruit, yogurt, proteins, eggs, bacon, pancakes, and toast for making. I wish they had more pork free sausages and bacon, but maybe they were part of the a la carte menu? Drink service was by the wait staff, as in coffee, juice water, etc. I tried a little of everything and it was good, but the eggs were just ok. The bathroom was spacious but not huge, and I don't love the toilet by the shower, but it was a good break from the tiny one I have at home. The final highlight, besides the location where one can walk to so many attractions and places to eat, is the pool. We didn't use the swim or use the gym but I wanted to sit by the pool and read. It was quiet and active on and off for a Sunday afternoon. We sat in lounge chairs and absorbed the heated room (it was chilly in May) and it was awesome. I liked seeing showers in the locker room, so many hotels have gotten rid of showers these days, it's a shame. It's a good way to save time when you share a room. They enrolled me the rewards program, so I'd consider staying there again to earn points! read more

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Right in the heart of Chicago. Very walkable area - you can get a deep dish pizza, visit the Starbucks Reserve, shop at all the stores (everything from Coach to Marshalls), and do all the sightseeing. Amenities are great - loved the light up mirror, water bottles in the room, Bluetooth connection to TV for music. Bring your bathing suit because the pool will "wow" you. Gym is a bit tight, but there are different areas to spread out. Would have loved fans and small towels (not just pool sized ones). read more

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The Doctor and I wrapped up a wonderful staycation here at The InterContinental. For an old hotel, it is in remarkable condition. We decided on a king size suite in the Executive Tower on the 22nd floor. The room was in remarkable shape and very spacious (about 900 sq ft). There was a full size sitting room well separated from the main bedroom. We also had two full bathrooms and that really made the stay quite nice as we could both spread out our toiletries and not rush to make time for the other person to get ready for the day. There was a mini bar (which we never use) and a nice size fridge to store our bottles of bubbles. The suite had two entrances, one for the sitting room and one for the main entrance to the bedroom. Each entrance had its own door bell and you could set the doorbells to "do not disturb". There were two separate closets, each equipped with its own safe and two working desks. Both showers had great water pressure and there were plenty of towels. The bathroom in the main bedroom area had a separate glassed walk-in shower and tub. The second bathroom off from the sitting room had a shower in the tub. Both tubs had grab bars for those that may need assistance getting in and out of the tub. The suite had windows on all side except the the wall next to the hallway, so there was plenty of natural light. And the bed was so amazing! Not sure what kind of mattress it was, but man when my head that pillow, I was out! It was so comfortable! The Doctor thought it might be one of those foam ones, but we couldn't see the name due how tight the sheets were tucked in, but it was so comfortable! Usually I sleep with music, listening through headphones. Twice during our stay, I fell asleep before I could plug in. The location is ideal as there are a lot of restaurants, bars and shopping within walking distance to visit, but if you want to just hang out in the restaurant, there is the option of Michael Jordan's place downstairs or the Mexican fusion place that has happy hour margaritas from 3-5 pm. The Doctor and I spent part of an afternoon roaming around the floors where the various rooms for events were, just looking around at the stain glass, art work, fountains, etc. There is a lot of history in this hotel, with a lot of Egyptian and Messianic symbolism. There was a lovely green couch I would have loved to have packed up to take home with me. The staff all round was was pleasant and attentive. Everyone we ran into spoke and said good day or hi. This will definitely be a repeat for us as a staycation location, but probably will look to move to a higher floor for a better view. While we did have a few of Michigan Ave, the river and lake, there was a decorative wall/ledge outside that was about halfway up the view of the window. One of the things l like to do is sit and watch traffic go up and down the streets, however with the wall placement, I was required to stand to see traffic on Michigan Ave. But this was not a deal breaker for me, we still had fun. We even got to see a protest about Ukraine in front of the Wrigley Building. If you are looking for someplace to stay that does not require a car and is a short walk to a lot of restaurants and shopping, this is the place to stay. read more

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*This review is for the pool pass only. Me and my mini me decided to get a pool pass during spring break. The concierge & staff were very friendly; although there was some slight miscommunication about locating the locker room & programming the locker. Anyways, it is a gorgeous gym & Olympic size pool. I also made reservations for the Michael Jordan steakhouse which is conveniently located inside of the hotel. read more

InterContinental Chicago Magnificent Mile - The pool - Hotels Near Me - Chicago, Illinois

You cannot beat this location on the Magnificent Mile a couple of blocks to the Riverwalk. Beautifully decorated hotel, welcoming staff, clean rooms and an insight Starbucks! read more

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One of my fav hotels in Chicago. Mainly because of its prime location on Michigan Ave. It is walking distance to everything. You don't need a car if you stay here. Just a few mins from the Riverwalk and a 15 min walk to Ohio St Beach. It is a beautiful historic hotel and I had a nice view from my room. The rooms are nice and clean (a little plain though) and they have amazing housekeeping service. The front desk staff are great as well and check in on you after your check in to make sure everything is fine. There is a Starbucks in the hotel which is great. I stopped by there every day and if you want to check it out, the Starbucks Reserve is just a couple blocks away. The pool there is gorgeous and there is a nice fitness center there. Have stayed here a couple times and would definitely stay again on my next Chicago visit. read more

We recently visited Chicago and stayed at the Intercontinental. As soon as I walked in I fell in love with the hotel. I loved the decor and vibe. We arrived earlier than check-in time. Our room was not available, which was understandable, however the front desk agent gave us free drink coupons. Although it wasn't necessary, it was greatly appreciated. All the staff was friendly and attentive. We left our luggage at the bell desk and the gentlemen working there were also very friendly and just had a great demeanor. Forty minutes later I received a text that our room was ready. Our room was clean and the bed was so comfortable. We truly enjoyed our stay here. Next time I'm in Chicago I will definitely stay here again. read more

InterContinental Chicago Magnificent Mile - Hotels Near Me - Chicago, Illinois

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Booked a decent 2 night stay with points but was still charged $32/night in amenities. Room itself was standard, quite small and old - no outlet by the mirror so wife had to do her hair elsewhere. The pillows are the worst - too soft and had no hold, got awful night of sleep both nights, even with both pillows stacked on top of each other. Friendly staff at the check in check out counter, and being a platinum member we were given vouchers for free beverages at the bar. Now on to the good things: - Prime location, very walkable, navy pier less than 20 min walk away, close to shops and public transit - Gym with weights and plenty of treadmills, connected to a beautiful pool (see pic!). Sad we didn't bring our bathing suits otherwise would've taken advantage read more

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This review is for the amazing massage i received in the spa. Greta gave thee best massage ever. She asked about my pressure preference and she nailed it! The massage was an hr and let me tell you, if I could have stayed, I would have. The calming sounds of the birds chirping and waterfalls or streams was just fantastic. Definitely a 20/10. read more

InterContinental Chicago Magnificent Mile - Spa in fitness center - Hotels Near Me - Chicago, Illinois

Overall a nice hotel but there's a few things I could have been happier with.. 1. We got a deal on the room for 1/2 the usual price, if I would have paid $500+ a night for a room here I would have been disappointed. 2. THERE ARE A LOT OF KIDS HERE! If you are a person looking for a city get away with no children, this is not the place. They were all over in the lap pool screaming and splashing, it was not relaxing. 3. Valet is around $88 A NIGHT and parking is hard to find but if you do drive yourself please make sure to use the app Spot hero (not sponsored) and book a slot online to park in or else you will be spending a heavy amount on a spot for overnight. 4. The room was okay, the blinds were broken and there were some stains all over. It was an okay room. The bed was comfortable and the shower was nice so that was a plus. 5. The workers were very kind and helpful, they are the ones who directed us to use spot hero for parking. 6. If you plan on spending all your time in the city this is a solid place to stay but if you want to go anywhere else I would suggest staying somewhere that is closer to the things you are planning on doing. Make sure to have solid walking shoes and a plan. read more

InterContinental Chicago Magnificent Mile - Building - Hotels Near Me - Chicago, Illinois

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This property acts like a scammer... won't let you cancel no matter what your reservation says. They also won't let you file a negative review. Stay at Marriott, they treat frequent guests w respect. read more

InterContinental Chicago Magnificent Mile - No nasty reviews... well they should actually try serving customers - Hotels Near Me - Chicago, Illinois

We chose the Intercontinental because: 1) We arrived by taxi and didn't need to spend the $88/day valet parking option, 2) its proximity to points of interest, and 3) we are IHG Kimpson Rewards members so we received a small (but largely insignificant) discount on the room. We chose a standard one on the 22nd floor to cut down on some of the nighttime street noise. The carpeting was somewhat worn . One of the room shades was broken, and the toilet failed to function until addressed by a maintenance crew member. The flat screen's Bluetooth interface was nonfunctional, unfortunately too. The space however a very clean. I want to shout out to the housekeepers who did an OUTSTANDING job in our room every day of our stay. It was consistently cleaned early, left freshen beautifully, and well stocked with essentials. The women i encountered are worth their weight in gold. We are at all the onsite restaurants: Casa CHI, Michael Jorden's Steakhouse and Starbucks. Kudos around for 'one-stop' goodness! I was encouraged by the desk staff (thanks Fredy!) to bring a couple of my grandkids to swim in the GORGEOUS and well-maintained pool. All Fitness Center facilities and equipment I used were in top working order, and again - everything was meticulously clean. My companion and i even enjoyed an evening movie over lemonade and popcorn at poolside. The closed captioning was a real plus too. All in all, while i cannot give the Intercontinental top scores, our experience was overall quite positive, and we truly enjoyed our stay. read more

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I have stayed here before, so I knew reserving this hotel would put me in a prime location to all the shopping and restaurants. It's in the heart of downtown and sits right on the Magnificent Mile. I love the entryway; it's a grand entrance with gold turnstile doors and stairs that twist and turn, leading to the second floor. The lobby offers plenty of seating to relax, and there's a Starbucks inside the lobby if you want to grab a cup of coffee. There are also more restaurants inside this hotel. The rooms are just as gorgeous and very spacious. The bathrooms are huge, and a big plus is that the bathroom has plenty of lighting. I wish I had taken pictures of the pool area because it's gorgeous. However, since it was fall, I forgot to go. I will say this: It's a gorgeous hotel that shouldn't be missed if you want a luxurious stay in the heart of Chicago. read more

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This was a very nice hotel. They're a part of the IHG family of hotels now, so my fiancé and I used points to stay here this weekend when in town for a friend's wedding; I think it was about 120,000 points for two nights, aka about $300-350 cash. We booked a regular king room, but my fiancé has IHG Platinum status since he has their credit card, and I am pretty sure they upgraded us - we ended up with a junior or 1BR suite (bedroom was separate from the rest of the room), and it had a kitchen sitting area plus a living room sitting area, and was pretty nice. We didn't bring our bathing suits but we did go look at the pool - in the 1920s, the building was an Athletic Club, and the pool is a holdover from that, and was very cool to see. The only complaint I have is that I wish there were more chargers near the bed - there was a wall charger, but I had to move the nightstand over a bit so my phone could sit on it. Otherwise, very nice hotel (and super comfortable bed!) so I would definitely stay here another time. (Edit: originally I was giving this hotel five stars, unfortunately I have to dock them a star because of checkout today. We used IHG points to book this hotel, as a rewards stay, but they still charged us $60 for two nights' resort fee {$30/night}. That was never communicated to us by IHG ahead of time. I've already contacted IHG about it and if they waive it, I will change this back to five stars.) read more

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Great location within walking distance to dining, shopping, and tourist attractions. The staff was really friendly and helpful, and we were able to check in early based on availability. The room was comfortable and clean. The shampoo/hand wash smelled great. The pool looks like it was made when art deco style was popular. It's not the best design for kids because it gets pretty deep, but if you're swimming laps, it's great. The gym has an array of cardio and weightlifting equipment. There is a Starbucks and a steakhouse on site for dining convenience. The seating area was a nice little nook. Overall, everything in the hotel was great and upscale. There are a lot of sirens at night, but that's just Chicago nightlife for you. I would definitely recommend this hotel for the luxury and the location. read more

InterContinental Chicago Magnificent Mile - Hotels Near Me - Chicago, Illinois

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This review is only for the fabulous pool. The hotel offers day passes for outside guests to enjoy the fitness rooms (three rooms on two levels) and the pool for the day. It's currently $39 plus tax if you purchase the pass at the Front Desk - more if you book it through ResortPass. The Front Desk will give you a wristband to wear and a plastic pass to access the Fitness & Pool level. Once you get to the floor and make your way to the Fitness and Pool entrance (depending on which set of elevators you use, it's either right in front of you or it's through a winding corridor with a few stairs). The two times I've used a pass, there hasn't been anyone at the front desk. I get the feeling they used to have attendants who'd check you in, but no one now. In fact, the whole place looks like its last renovation was 1995. The men's lockers are old and only a few are lockable. There are showers with shampoo, conditioner, and body wash. There are plenty of large towels but no washcloths. The windowless fitness rooms are small and have a variety of basic Technogym equipment. That was the most disappointing thing--the fitness areas and the paltry amount of equipment. But you are here for the pool. It's gorgeous--and I mean, beautiful and luxurious. The architecture is resort-style, with a decorative ceiling, stained glass windows, a large fountain, and colorful pool tiles. There's a large, terraced seating and viewing area, and you could lounge and use your laptop if you wanted. The claim to fame here is Johnny Weissmuller once swam in the pool. The pool isn't as large as the website makes it sound, but it's bigger than most hotel pools. The water temperature was perfect--probably 84 degrees. The pool depth ranges from four and a half feet to 12 feet, with half of the pool dedicated to three lap lanes and the other half for open free swim. It's a great setup so lap swimmers can do their thing while families enjoy swimming around. Yes, there were lots of kids there while I was there, as you'd see in any hotel pool. The hotel provides pool toys and noodles. read more

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This is a prime location for a hotel in Chicago. The staff were really nice and the room was really nice as well. There was mold growing in the shower and the bathroom door wouldn't close all the way. I was disappointed I spent so much money on the hotel and that was the kind of room I was given. Besides that I thought everything else was nice. read more

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This was our second time staying here. Our room was on the 12th floor this time. We were in the north tower, which they told us is the most recently remodelled. We had a corner room which had windows on 2 sides of the room. Our room was fairly small this time but did the job for a weekend stay. Bathroom was extremely small in this particular room (1256) and there was no fan in the bathroom. Pool was a great way to escape the heat this weekend! Room was very clean! The bed was very comfortable! The bell man, Will, was incredibly kind and helpful!! read more

What a luxury experience. Valet parking is a must so plan for that in your budget. Place was constantly bustling with activity in a good way. Great downtown experience that I don't regret despite the expense. read more

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Centrally located, modern/updated rooms with comfy beds. 2 fridges in the room; 1 empty and the other with standard drink options for purchase. Service is quick and efficient, however not always the friendliest. Water pressure is meh, however bathroom lighting is good. This is considered a luxury hotel so it is pricey. read more

Fine. But they force you to pay 20% gratuity on room service plus an $8 delivery fee plus they try to get you to add more gratuity. I'm generally a big tipper but room service does not warrant the same tip as a sever. read more

I recently stayed at the Intercontinental Chicago Magnificent Mile over the course of a week for work and I was very pleased with my experience. It all started at check-in. I arrived in Chicago well ahead of check in time but I needed to drop by the hotel first regardless to store my bags. To my surprise, a room was ready and I was tapping into it in no time flat. Just after, an employee at the reception desk went above and beyond when I needed to work through a credit card authorization with my employer. He made the whole process smooth and immediately eased my anxiety about the whole process. For this I am grateful. The room itself was a 2 double classic grand tower room which was quite spacious, very clean, and modern. Aside from the very comfortable bed, I also enjoyed the large light up mirror, flat screen television, black out curtain, and mini fridge. I was only on the 4th floor so there was a bit of street noise but I was able to sleep through the night after the first night or two. The bathroom was a dream with a large shower and plenty of counter space. Free water and coffee pods were a nice addition. The main lobby is striking and has an adjacent Starbucks that I visited most mornings. I took a dip in the pool, an impressive junior Olympic size venue, built in the 1920's. The architecture and charm that remains led me to simply relax and take it all on. You can certainly see it's history as a preeminent athletic club in the city. Three-level fitness center. Complimentary wi-fi. Very convenient location on the Magnificent Mile. Within walking distance to many of the city's famous sites. Will definitely stay at this hotel again if there is occasion to in the future. read more

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The first room I had was not great shower didn't work phone didn't work but I let the front desk know and they moved me in 30 mins to a new room. Next room was great! Comfortable bed good clean room. I ate some chips $12 for a small thing but that's what I get. Room service was good tasty breakfast lots of food. Overall good place. read more

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The InterContinental is a nice hotel in a very good and convenient location for Chicago. The rooms are very clean and decently sized for a downtown hotel room. The service is all very friendly and the prices were reasonable when I visited in early November. The beds are quite comfortable, and the noise level was good at least for the higher level that I stayed in. The view from my room was basically just another part of the building so nothing to look at it. The in room bar was also outrageously expensive - $14 for M&M's so plan ahead. I heard the amenities such as pool and etc. were great, but I was on a work trip so did not have the chance to check them out. I would stay here again definitely. read more

InterContinental Chicago Magnificent Mile - Room - Hotels Near Me - Chicago, Illinois

Kyle and Susan went above and beyond for me! AMAZING service! I planned a trip last minute and the weather got in the way. I was very stressed and Kyle and Susan both went out of their way every day day to ensure my day was going smoothly. And upon checkout, the experience continued. Amazing staff!! read more

I've stayed at a few other InterContinental places so I kind of wanted to stay at this InterContinental in Chicago. I got into Chicago pretty late and the check-in process was pretty fast. I also got a small bag of Garret's popcorn. The room was small compared to other places I have stayed at. It was clean though and the water pressure was pretty strong. The workout area is a little bit small but the indoor pool was nice! I'm torn between this place but I think it was an average hotel stay. Just note the room is pretty small! There is a Starbucks downstairs. Also a Michael Jordan steak house. If you know you won't be in the room much then this is a pretty good spot. It is close to everything. read more

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Always great place to stay. Rooms on executive floors in Grand Tower always clean, well stocked and quiet! They have renovated the rooms along with the amenities and toiletries. Their dining for breakfast and lunch is pretty good too even though there are many excellent places to eat very close by. It'll be interesting to see if they updated the menus too. read more

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Amazing service. Managers went above and beyond, staff was attentive and quick. Absolutely recommend this hotel situated in the heart of Chicago on the Magnificent Mile and so close to Millennium Park. read more

Gorgeous inside. I walked around the historic building to admire the gorgeous decor at each conference room. I normally do not stay at IHG group and wasn't expecting much at all considering I don't have any status with them. I had a minor issue with a housekeeping one night, it was so minor, I wasn't going to mention at all. When I was at the lobby waiting for my ride, a staff approached me and asked about my stay. When I mentioned a minor issue, they immediately offered some points to my newly opened IHG account. They didn't have to do it but the gesture was very nice. read more

InterContinental Chicago Magnificent Mile - Hotels Near Me - Chicago, Illinois

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In a pinch and at the last minute, my husband and I found a decent-priced room at the Intercontinental last weekend. And I have no complaints about our experience. As mentioned, the price was good, and we could get a room for one night (many hotels and Airbnb have a two-night minimum). Check in was easy, and our room was clean, modern, with a view. I also appreciate that you could stream Netflix on their TVs. One thing to note: Parking is valet -- no self parking-- and $75 per night. But we were able to find a spot across the street for half that by using Spot Hero. I've always enjoyed staying at Intercontinental hotels, and I hope I get the chance to stay at this location again. read more

I stayed there because walked in once and liked it. It is affordable, considering the location. I checked-in online, however, they couldn't find me and I had to show them my confirmation number. So not very smooth. Also, if you book the room on their website, they lock the cost of the room and the deposit about $100, which was not really expected. There's Starbucks, Michael Jordan's Steak House and a gift shop. The rooms are tiny, the bed and TV are huge. Also there is a dedicated work space, but again very small. read more

InterContinental Chicago Magnificent Mile - KING PREMIUM CITY VIEW EXECUTIVE TOWER - Hotels Near Me - Chicago, Illinois

The hotel itself is amazing I have stayed there twice myself. The executive tower has good rooms pool access and is the better of the two. This past stay we were disappointed with smaller room sizes in the grand tower and the delayed TVs and WiFi. On checkout day the elevators in the grand tower couldn't keep up. Four elevators for a 26 floor tower is not sustainable. If you book here definitely go to executive tower instead of grand. read more

After a night of excessive drinking, I found myself in this hotel. That one night turned into an entire weekend stay. Now I can't help but grin every time I pass by. It was memorable. To say the least Located on Michigan Ave, it's very conveniently located if you're a tourist. With a large Starbucks inside, its proximity to tons of mag mile shopping, well appointed rooms, comfortable beds/pillows, a beautiful lobby, and a nice pool, it's a pretty solid choice. My list of negatives are quite small. The rooms are nice but they're not on the same level as the Waldorf or the Ritz. The elevators are excessively slow and there's no doorman to help with bags or hail a cab. Certainly not reasons to deter staying here, but the reason I wouldn't say it's worth 5 stars. read more

The employees like Will and Vince were amazing friendly and respectful. The room was clean with views of Michigan Avenue all lite up for the Christmas season. I highly recommend staying at the intercontinental. read more

Pretty shocked at how dated this hotel is...and how much they charge for parking. BEWARE...$85/night...and no break for IHG Elite (I'm a Diamond and it meant nothing). Also arrived to a room that had not been properly stocked...no toilet paper and we needed sheets for the pull-out sofa. Stayed in a a Suite and the furnishings look like they need to go back to 1978. Couch is a deep felt blue...the whole room looks very dark and sterile...the odd Doric pillar coffee tables are just strange. I've been in MUCH nicer Intercontinental properties...and I'm surprised they let this one get to this point on Chicago Magnificent Mile. I would save the money and stay at a Holiday Inn...not much of a step up to their flagship brand unfortunately. read more