Run for your life!!! work orders take forever , for instance, month 2 and we're still waiting water went from bathroom to bedroom and laundry room. Whitney the Manager will avoid your calls doesn't care if you are put out she'll give you a scripted speech for ever question or concern. Terrible Management Company!!! Do not rent from Invitation Homes!!! read more

I appreciate the detailed yet concise move in! Big shout out to David Camacho for making this as seamless as possible!

The best experience while getting my first home ever. The agent who walked me through the application process and everything was outstanding, the move in was perfection, the home is absolutely beautiful and they go above and beyond to make sure we are happy in our new home. It's been a few months now and my feelings grow bigger daily for this company the price is unmatched! My dogs have a huge yard and the home was soooo nice when we moved in. All these negative reviews are awful, wild and they sound so ungrateful! read more

This is an update to my last review. Invitation Homes saw my review and reached out to correct their wrongs. They found the representative in the state I was renting from (Washington) and Duncan reached out via telephone to address what had happened. The bogus fees were addressed and I received the other half of my return deposit. A few deductions were kept which I agreed with such as the cleaning fee that I had mentioned previously. Everything else was reversed and after 3 weeks of checking in on the refund, I just recieved it today. I am still cautious of this company because the fees should have never happened and the fact I had to go through this just to get the other half of my deposit back is rediculous; however, Duncan really saved the day with his professionalism, diligence, and check ins. Thank you Duncan for all you've done for me. TLDR; Invitation Homes reached out to correct the mistake, other half of my deposit was returned, Duncan saved the day. I'd still be very cautious with this company. read more

David Valencia was a very attentive leasinfg experience specialist. Very quick to answer and all processes are very official and reliable. Boht systems and company, as well as David, were all very easy to work with. read more

Horrible property management company especially Washington state office. Moved in experienced flooding within a few weeks. I had to be home miss work multiple days since I have to be home. For every maintenance issue they cancel it you have to submit it again and call usually. Then they send someone to look at it that doesn't fix it submits a proposal then wait for that to be approved then wait again for someone to come fix it they usually don't fix it during that visit. The whole amount of time usually takes 2 weeks at best to be fixed. My flooding took 2-3 months and my broken stove/oven is going on the second month still not fixed! Avoid this company!!!!!!!! read more

My family and I are renting a house with Invitation homes. In this economy finding a place that fits our needs was hard to come by until we found this place. It's a nice place but has many cosmetic issues that I figure I could fix to my liking. The main point if this review is for my maintenance man Cory I had him check out the structure of our balcony. I work from home and would like to use the balcony for my Zoom backdrop but it scares the heck out of my. Cory talked to me about what maybe the problem reassured me that he would fix the issues, since the service isn't complete this will be a to be continued...... In the meantime Cory was a pleasant, professional and knowledgeable. read more

had some concerns about our rental property, Cody came out and took a look and was able to refer us to have someone come out. also took pictures to share with his supervisor. even fixed out sliding door that wasn't locking properly and showed us what to do if it happened again. read more

Absolutely do not rent from this company. They hire terrible contractors to do their work and destroy property of homes that aren't theirs. I am next door to a house this company manages. They entered my property without my knowledge and "fixed" the fence. They dug up 3 feet of my yard and left gravel every. Plus the fence has nails come through my side. Wouldn't be a problem but I have young kids and a dog. They havent called me back to correct the problem read more

We were in a hard spot, we had two months to find a home so we started the home buying process. There were so many road blocks we ran out of time. We found Invitation homes, large dogs accepted. Down to 1 week to move and no home. After we applied for a home we liked the wait began. My husband called them, he spoke with Robin Anderson. He told her our story, Robin quickly went to work and we got accepted for a home. She has been there every step of the way. She answered every one of my crazy questions. Today is our move in date, we are soo excited to have a place to call home until we are able to purchase our own. Invitation Homes is really great especially if you are on a timeframe. You don't have to wait for someone to show you a house you can schedule a self tour and make your decision quickly. In a time where we have been stressed and worried about finding a place to live in a short time Robin Anderson and Invitation Homes have been a breath of fresh air. read more

My family and I moved in 11/30/24. As we were bringing in boxes, we noticed the upstairs hallway carpet, leading from the master bathroom to the secondary bathroom, was soaking wet. We then go into the master bathroom and the floors are completely soaked underneath. The next morning, the garage ceiling is leaking. Since it was the weekend, when we called to request a work order, we were transferred overseas. I explained in great detail what was happening and they put in an order that made no sense and set it for January. We called again and had to reexplain the issue and an emergency order was finally put in and maintenance came on 12/3. In order to find the source of the leak, the maintenance worker had to cut into the garage ceiling. He had to cut to where the water stopped. He could not find the source of the leak but assumed it was due to improper sealing around the tub and faucet. The surface of the floor was vacuumed but the vinyl plank was never pulled up, to inspect for mold. To this day, our bathroom has a strong mildew smell. He had to leave the hole in the ceiling to allow it to dry out and said he would come back the following week. He came back 12/16 and assessed everything and said it was dry and looked good so he patched the area. While he was there, I showed him another area of the garage ceiling, that had mold. He assured me it was surface mold and proceeded to treat and mud the area. Problem solved, so we thought.. On 12/28, we came back from our Christmas vacation and the spot, in the garage, that was treated for surface mold, had already regrown mold. We then get a call on 12/4 to follow up on a work order that we never put in; it was requested, when the house was still vacant but never got fixed. The follow up was for pest control in the attic. This was not disclosed to us before moving in to this home. Someone came out the following week and was in the attic for two hours. He told us that there was water in the attic and to not use our master bathroom until a repair man came back out. He left a note in our portal requesting someone come out to address the rodent infestation. Another exterminator came on 12/18 unannounced. It was not scheduled in our portal, no one from IH reached out to us and we were not notified of the appointment. He grabbed a ladder, popped his head into the attic and said we have rodents. He asked me if I wanted to know how he could identify that it was rodents then proceeded to show me rat feces, with his bare hands. He told me someone would have to come out and set up traps and then left. This was over two weeks ago. We can hear crawling and scratching, in the ceiling, in our master bedroom. On 1/1/25, I heard loud banging and scratching sounds in the ceiling. I called IH on 1/3/25 asking to speak to an actual human. She actually listened and looked into our account. She found previous orders dating back to early last year, in regards to the rodent issue. It was stated that there are raccoons, birds and mice in the attic. This has been an on-going issue for several months but was never disclosed to us, before moving in. On 12/31 we found that our secondary bathroom faucet had been leaking and discovered a good amount of mold under the sink. We immediately turned the water off to that faucet, cleaned the area and treated the mold. We then put in a work order to IH and since we were able to stop the leak, it was not classified as urgent. No one is scheduled to come out until 1/9/25. Last night, 1/3/25, we noticed the garage ceiling is leaking again. In the exact spot where the maintenance worker had to cut. An urgent order was put in and should be addressed next week. We have a bathroom downstairs that is just a toilet and sink. The toilet does not flush and the sink takes forever to drain. At this point, we do not have one bathroom in the entire house that works 100% efficiently. We have barely been in this home over a month and have only had issues. We are extremely dissatisfied with our experience. We have two, small children and I am pregnant and due in the next few months. Our family has been sick twice now and we do not feel safe in our home. We feel very uneasy bringing an infant into a home where there are rodents in the attic and multiple, mold exposure sites. read more

We have rented from Invitation Homes for the past 4 years. Our lease was up and we decided we wanted more than the house we were currently living in offered. But we wanted to stay with Invitation Homes. We found a house that met our needs, and contacted our leasing agent David Valencia. He was very patient with me and all of my questions. I'm a worry wart, so there were a lot of questions. He made the transfer and all of the other moving processes very easy. He kept in constant communication with me throughout the entire process. Everyone we worked with throughout this process, including Corey were great. I'm giving 4 stars because the property was listed as "fenced yard". It is not fully fenced and we have a dog. I wish it would have been listed as "partially fenced". But we're going to make it work. read more

In the last 10 weeks we have had over 40 people come into the home for work orders. They admitted that the repairs should have been done before. They still refuse to provide any compensation even when their vendors have left bags of moldy trash in front of the garage door and the bathtub cracked and requires replacement. This company doesn't care about their tenants. We are still waiting for the mold problem to be resolved over a month after it was first reported. I will provide more updates as this company continues to jeopardize the health and safety of myself (a disabled man) and that of a pregnant woman. We regret signing a 20 month lease. read more

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Cory was great! He came out and fixed everything we asked him to and offered helpful tips on preventing maintenance issues going forward. Thank you Cory! read more

Invitation Homes bought the house next to me. While I was at work the contractors removed my fence, that was between the houses, without getting permission from me. I should have called the police on the contractors. They assured me how they were putting in a new fence that would look very nice. That is all it did at the time. Since then, the Fence has been rotting and falling apart. I keep calling in to Invitation Hoes to have them repair the fence normally every year. I always get the run around from the personal in charge of Maintenace. Last year they asked me to share the Bill for repair, which I denied paying since it is their fence. This year I was told it is a shared fence and I informed them that it is not a share fence, they removed mind and installed it. I sent pictures of my old fence before they remove it, and pictures of their FENCE, which is again falling apart. Have not heard from John Warnken any more as to getting the fence repaired. Their Maintenace section seems to snowball getting repairs down. I would hope people renting from Invitation Homes have better luck on getting repairs done. I prefer to keeping my dog in my yard and the dog in the Invitation Home Rental in its yard. I will be contacting the home office in Texas again for the property management company not doing the repair work. read more

Invitation Homes - Board falling out due to rotted wood on bottom. - Property Management Near Me - Bellevue, Washington

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I had to contact invitation Hones to find out info on a new home I leased with them and was helped by Emily Dunlap, who answered my questions that where unanswered prior by another employee (less helpful). Emily not only provided explanations to why my mail box number was unknown but offered to send me a copy of my lease to take to my local post office. Emily sent this information right away within minutes and followed up with offering additional assistance if needed. She was my life line and helped me when I felt I was getting service that was unkind and that I was an annoyance by another member of staff. It's frustrating to move but when you have someone willing and wanting to help you with issues you face with a new home it makes a big difference! Having someone who responds to you (the previous person assisting I was met with annoyance in their emails and no help). I would recommend Emily especially she will answer your questions and assistance in a heart beat! I am so thankful and grateful for her help! I am disappointed that so many things need service at my new lease, moved in October and issues can't get someone here till December. That's a long time! read more

Corey Wilson did our New Resident orientation and he did a fantastic job. He went above and beyond with his professionalism, manners, and ensuring we understood everything we needed to know. He even added a new light bulb for us in our garage. Thank you Corey! read more

Just had to share some extremely positive experiences I have had lately for any future renters. The maintenance team is really knowledgeable and polite. They offered me Ring Cam which has ended up being so helpful and I wouldn't of known it was an option without the employee letting me know! And the point person we have in the Seattle office Duncan Changa is by far the highlight of why we have stayed and has turned our renting experience into an absolutely positive one! So helpful and also knowledgeable. Goes above and beyond whenever we reach out. read more

Mr David Camacho ,conducted our pre move out inspection he was incredibly helpful with what we were in charge of to move out and answers all the questions I had.. great experience!! read more

Zero ability to contact property management surprise up charges after already lying about the total rent until we signed and said a 12 lease would cost us more. So we settle on a 19 month ? Only to see some b.a annual year increase NEVER discussed. Property management actually won't ever meet you or meet you with the lease to go over anything they're totally conning people . They moved us in with the gutters full, deck falling apart / un safe to lean against. Mold and leaking from the skylight that was NEVER CLEANED or checked previous to our move in. Now there's dark mold and fungus growing . Our bathroom toilets are all old and run like crazy. Ours leaked into the carpet of our room because they're so lazy they still have half Our bathroom carpeted ! They then refused to replace the floors because even though they're cheap and have multiple maintenance people here YET TO REPAIR ANYTHING. They will con you into a house above agreed price that is a mess and tell you it's the best . Disgusted and talk about incredibly unprofessional, iv e called management 4x and left 3 voicemails now I've called into higher management awaiting a call. To add I'm chronically ill and do NOT need mold toxicity issues ! read more

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I recently had Corey Wilson come out to my property to do my pre move out walk and he was awesome! He was very professional, detailed, and answered all my questions! Thanks again Corey! read more

Dominik met with us prior to moving out and did a really good job of communicating thoroughly what we needed to do in order to get the most out of our security deposit. read more

Robin Anderson our leasing agent has been amazing she made everything so easy and smooth! Thanks again for everything Robin!

Definitely 2 stars. The house itself was nice for what I and roommates were paying for. Other than that, our experience has been awful. Any time we've needed/requested maintenance, the repair work we'd get was shoddy. Best example, our front stairs leading into our house had all been rotting away. We've sent pictures of the woodrot and told them we needed the ENTIRE staircase replaced. Maintenance only fixed the top boards and left the base structure untouched. Not even weeks later, boards were falling out because the new wood had nothing to hold onto due to the rotting wood underneath. The same treatment was given to our fences. Our fences were incredibly important to us since we've had dogs in the household. Maintenance only replaced a few boards but not the entire structure. Thus leading to problems with holes easily being formed in our fence, further adding to the stress of our household as we didnt want our dogs to get hurt. This was evem if we had maintenance. More often than not, maintenance would no show and give last second warnings that they were either late or not showing up. Then theres our move-out inspection. We had organized everything with them a month ahead of time to give everyone time to move out and do it properly. Come to our move-out inspection, our inspector never showed! When sending an email to Invitation Homes about this problem, they accused us of not scheduling a move-out procedure! We have screenshots and receipts of us doing our part to make our move-out process smooth, but Invitation Homes could not hold to their own standards. Incredibly frustrating experience. Would definitely recommend against renting through Invitation Homes if you live in the greater Seattle area. read more

Rusty did my orientation about a month ago after having moved in. He was extremely informative and didn't treat me as if I knew nothing. He asked first if I needed the information or not and was so friendly to my toddler that was running around and watching everything we did. Overall his customer service helped make it so that I am comfortable with all the responsibilities of us as the tenants and know what needs to be requested for service. One of the biggest concerns was a pet odor we noticed in all the rooms upon moving in and Rusty was amazing and got the carpet cleaning company on the phone after he left and came back just so I could get the cleaning scheduled immediately. Great experience so far with invitation homes as a whole except for one issue that os ongoing. Thank you Rusty! read more

Had the pleasure of working with Robin Anderson with the lease of our new place. She got back to me in a very timely matter and addressed my questions and concerns immediately. She made the leasing process go as smooth as possible. Very appreciative of her. read more

My wife and I have been renting for 12 years of our marriage and have averaged 80%-90% of our security deposit back. When we moved out of our Invitation Home property, we only received 25% of our deposit back even after paying a move out cleaner to clean the home and a landscaping company to mow the lawn. Stay away from this company. While they did give a list of items that they charged us for, they were absolutely ridiculous and excessive. STAY AWAY FROM INVITATION HOMES! read more

Since posting photos on Yelp, we received the fastest contact since moving in June. Sadly, my review was posted on Friday- and we have still had no one out. Since posting the first round of photos, we cleaned our closets and found further water damage (due to the floor being unlevel). Our furnace has now been out for three days as well, though we did receive a call back today on day three- after no luck with the emergency line. Still no assistance though. read more

As of now I would highly recommend to not lease/rent with invitation homes. My wife and I moved into our home less than 1 full month ago and have had to enter multiple work orders for things to be repaired/ replaced. It is great that they come and take care of these things but they should have been done ahead of time prior to moving in. Especially with my wife being pregnant and during Covid I do not want people in and out of our home. We moved in and immediately found cat urine all over one of our rooms. Mind you, this could be smelt by walking into the room, not to mention a large stain in the carpet. The carpet was never cleaned prior to move in. I have contacted invitation homes multiple times about this situation and unfortunately they stated there is nothing they are going to do about it and refuse to replace the carpets. They did send a guy out to clean the carpet in that room. He was in awe of how bad this was and recommended to replace the carpet and not even clean in. I begged him to clean the carpet that day just so the smell wasn't as bad. He did get approval to clean the carpet but said that it would need replaced immediately. So if this carpet in this room wasn't cleaned it means the rest of the house has not been cleaned either. I have contacted them each day in regards to this. They have stated their supervisor has denied to replace the carpet or to clean the carpet. I have asked to speak to the supervisor and no response either( they stated they are extremely busy). Unfortunately that shouldn't be the case when I am living in a house with cat urine on the floor when my wife is pregnant and we are expecting our first baby. I will continue to fight for my family's right with this company and will continue to post on here until this has been rectified. This is the worst customer service I have ever dealt with in my entire life. read more

Invitation Homes - Property Management Near Me - Bellevue, Washington

I hate management companies, I am moving out of a house managed by an extremely horrible and predatory agency. so when I found out the new place is managed by invitation homes ANOTHER management company I was worried. I admit I was not the friendliest of easiest person to deal with but David Valencia was an ABSOLUTE god send! This man was so patient, understanding and helpful. He managed to get our home situation squared away when i began to think it was hopeless. We had some issues but he really went to bat for us and we are able to move in and get settled right on scehdule! He was so friendly and hepful! I hope that the company continues to be responsive and that we won't have any of the issues mentioned by others! Will keep you all posted!!! read more

Robin Anderson really worked hard finding a suitable monthly rent I could afford and made the process so easy and professional.

If you can find another place to rent DO IT!! Unless you are only looking for a temporary place because they will increase the rent at lease renewal by minimum of 10% increase. They have conserve contract which will bill you for the rent and utilities it's takes about 4 months to get your first utility bill from them which then wil be 2-3 months behind. Watch them you will notice they over lap billing days ( for example the bill will end on Oct 31 and the next bill will start oct 31 instead of nov 1) this happens every other cycle and I have in the process of a complaint with my state attorney general. Utility company do not bill that way. They are also very picky about what they want you to do when you move out but will hand you over keys to a dirty house with roaches. This happen to me twice! I was living in one house they increase rent behind my budget so I thought I could transfer to another easily NO they treated me like a first time resident with application, background fees all of it no loyalty after 3 years to stay with them and transfer to another avail rental. This is a big stock market ran company no compassion no respect. They also buy houses off the market over asking and from foreclosure courts which starts a trend of rent increases in every area they move into! Save yourself the stress and troubles keep looking. read more

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Invitation homes rents foreclosed houses regardless of condition the rental agents will just refer everything to maintenence. There is no maintenance department. They subcontract people no one will hire to play their game of screw the tennant. First the clueless subcontractor shows up usually can't tell if it's uber eats or your maintenance guy. They will stare at the issues and take pictures then leave. The next week is spent trying to get a work order approved and cut to its bare minimum most likley a patch. Finally someone will come out do a halfass job and leave so you can fix it yourself. read more

This is absolutely the worst place in the United States to rent from. I cannot honestly say anything positive about renting from this company. Even after cleaning, and painting the inside of the home before I moved out, they kept all of my deposit totaling over $6000 . They will Always find a way to royally screw you out of extra fees for anything they can imagine up, always read the microscopic print. When I moved in my rent was $1350 when I left I was paying $3600 a month plus water, sewer, and garbage you never know what you will be charged for this either it could be from $200-$500+ Please Go Elsewhere. Nothing ever gets fixed in the home, and if something happens to the home they try to make you pay for it, either with your rental insurance or out of pocket, I had rental insurance, and they were charging me for their rental insurance. My son fell through the rotten back deck. My toilet flooded my bedroom, and all of the downstairs they never replaced the carpet or light fixtures that were all water logged along with the switches shocking you the workers never replaced the ligh switch covers or any of the wood after they took it off to paint the flooded ceilings and walls. Black mold under my kitchen sink from leaking faucet. When you called them to tell them the forced airflow was blowing dust, they said you have to pay for all of that yourself. This is just my family's experience with this new age slumlord. read more

I'd like to confirm Corey Wilson was exceptional at my resident orientation. I thought I knew everything about rentals but he reassured me I did- once he was finished explaining the smart home, maintance, and requirements of the tenant and invitation homes! We appreciate his professionalism and awareness of the home. read more

Dominik met with us prior to moving in and did a really good job of communicating thoroughly all the features of our new home. Also, a big thank you to our leasing agent Allie!!! read more

All the rental property they own or rent there front yards are a disaster No fear to the neighbors

Their renter has has dogs that poop on their patio and they won't take care of it. It's so gross. I don't know how many times the neighborhood can call. This is getting more and more disgusting with the rain. Do not rent from these ppl unless you want your upstairs neighbors to let their dogs shit on the patio. There are just mounds of shit when we look outside. read more

Invitation homes is a ripoff. On top of rent you are forced to pay for Ring doorbell and HOA (on top of all utilities and garbage. They require $100000 in insurance. The house was advertised to have air conditioning but it did not. The cabinets in the house smell like mold. The sliding door and windows have rain pouring down them due to faulty gutters. Can't wait to move. Dealing with their automated system for repairs is a joke. Takes forever to get a response. Took 3 months to get a repair. read more

My refrigerator has been broken for 12 days now. Still no date on when they will get me a new one. I lost at least $400+ from all my things in my refrigerator not to mention all the money I've spent going out to eat. I'm not happy at all with their service and the fact they have not asked to reimburse us any money is very frustrating and bad customer care. I would never rent from this company again and absolutely do not recommend them. read more