The bill comes around, you pull put your phone sheepishly to applepay but its cracked. Everyone sees, everyone notices that canyon deep crack that even the Mississippi can flow through Get it together- fix that screen. Fix it here. At least look like you have it together. Got an iphone x back and front fixed here for much cheaper than I would at applestore. read more

First time customer and will be recommending this business to others. The owner was very communicative. Lowest price in the borough which was a plus and dealbreaker. Just as important was the staff. I met John who was polite, professional and patient. Answered all my questions. Service was quick but not rushed. The facility was clean and like a community. It is right off the 42nd Times Square subway. I will be recommending this business to my friends and family. read more

This was my second visit - and I've found the business to be totally reliable. Just dropped off my phone for a lens repair, and came back within the hour to find it finished. Previous visit was for a full screen repair. The place was very easy to access - right off the 42nd street subway stop, and on the third floor of a very nice office building. Excellent service and highly recommend. read more

I have been here for probably 9 times within these two years(just from my clumsiness)...these guys are amazing!!! The first time I dropped my iphone 8 and got it fixed I did have some issues with video recording where I had to hold something on the screen (example Instagram and snapchat videos) BUT when I addressed this problem to them, the team was ready to handle the issue. I really enjoy that they put the customer first and ensure their service is top quality. Anyways, the other times I came here, that's just me being clumsy (breaking my screens from exercises like biking and running usually). I only trust these guys to fix my iphone screen and they replaced my white display with a black cover display which I like since it makes my phone recognizable. The service is quick (you can repair your phone during lunch break and have it back at the end of break) and the team is just very nice. I highly recommend them! read more

I stopped by to get fix get my cracked screen on September 30. I had no lcd screen problem but needed to get a new iPhone screen glass. He refused to fix just the glass because he wanted to fix with LCD screen +89$$$, he was fishing me to pay more. That's so tricky , I literally walked 2 blocks away and get fixed within 10minutes . Other guy just changed my iphone glass and it's working flawless, there is no mark or dot on my lcd screen. You keep play your game on the counter, bro..! read more

Came here to get my iPhone XR screen fixed + LCD. Back story - I did not use a phone case for over a year and then one day, as fate would have it, I cracked my phone. After many months, I decided to get my phone fixed. I sent out quotes to many local repair shops in Manhattan and compared their prices to Apple's as well. Andy from iPhone Screen Repair Expert NYC responded extremely quickly with a lot of information and gave me a fair quote. I traversed to the site near Grand Central Terminal (the entrance is next to Chick Fil A; you enter the double doors and go to the 3rd floor!). There was no wait (since this was during COVID). Pros: + QUICK / Professional service (in and out within 10 minutes basically, but prepare for 20 in case) + Nice technician - told me that Apple had taken out a part and forgot to put it back in so he warned me that I shouldn't drop my phone anymore + Was helpful in providing information on nearby ATMs for cash (btw, I think they prefer cash, but also accept card!) + Office is nice and next to a doctor's office I think + Ample waiting room + bathroom + Screen works really well - fully functional and responsive. The only consideration is that it's not exactly the same screen as the original iPhone XR screen, however I don't think most people would be able to tell and also it is cheaper than what Apple would charge. The screen is fast, responsive, clear. The customer service here is great as well. It turns out Apple forgot to put back my SIM card as well and when I messaged Andy to ask about it, he responded immediately. He also seems to care about his customers since he mentioned that he has stayed open to take care of his old clients. Thanks! read more

I came here in a rush to get my iphone 8 plus screen fixed today and it only cost me $99 which is probably half of what apple store tried to charge me for. The prices were really reasonable, and it was so quick! They told me it would take about 30 minutes, but I feel like it took maybe 15 minutes at most. Friendly, quick service! It was a bit difficult to find, but once you get to the third floor of the building and enter the big lounge, it is all the way to your right! read more

Years ago I got my screen repaired here w/o issues, so I returned recently when my iPhone X had water damager. I explained what happened - after the phone being underwater, FaceID was not working and later it was not possible to turn the phone on. I was told to leave the phone there, they'll do diagnostics, and will let me know if it is repairable, and if so for how much. A few days later, I was told that the phone can be fixed for $189, which I agreed to. After picking up the phone, I discovered that the FaceID was still broken. I let them know, and I was told that they knew it can't be fixed -- which I wasn't told beforehand. They also complained that the work already done was costly and they made no money on this, which of course is an excuse, and not my fault. I was offered to bring the phone back and they would remove some of their parts for a refund; however, I was leaving NY and unable to come and leave the phone again. If they are losing money, I should have been quoted more than the $189. Mainly, I should have been told that the phone cannot be fully repaired -- objectively I did not get what I paid for - a repaired phone. read more

This place is amazing. And easy to find. I cracked the back glass of my iPhone X and had LED damage to the front screen and these guys beautifully repaired my phone in less than 2 hours. I came to their office somewhat late and they were very accommodating to help me and stayed late to finish. Very professional. Very friendly. Will not go any other place for my iPhone repair needs. Thanks so much again!!!!! read more

Just had my IPhone X screen repaired. It actually took about 15 mins- the time to go out and get a cup of coffee across the street, come back and open up a book, i was being waved over to pick up my phone. As good as new, and half the price of going to the Apple Store read more

Yes this service is really great if you break your iPhone screen as I did recently with my iPhone 6 plus. The staff here is very efficient and does the work quickly and for a fair price. It's best to pay in cash here. Yay! My iPhone is good as new now. read more

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Great service. They replaced my screen and the lcd unit in less than 10 minutes and were really friendly whilst they did it. Offered some sensible care advice without being preachy or condescending. The repair comes with a year warranty which is very reassuring. I hope I don't need their services again but I recommend them to those that do. read more

To summarize: Numerous screen problems with their poor aftermarket screens requiring multiple visits, the technician lied to me and to his boss, and the cherry on top is a major COVID-related violation - lack of mask for the technician, who didn't even put one on after mentioning this fact. I actually reported them to 311 out of respect for those at-risk, and they visited a few days later, upon which they were STILL violating COVID rules and issued them a warning. For those trying to be careful, I'd avoid this shop as clearly they are not respecting the COVID reopening guidelines despite what they may say, especially given the fact that it's a small, enclosed office space. If you want a high-quality screen and honest repair staff, go elsewhere. Very disappointing experiences with Andy and his team regarding a cracked iPhone X screen. Andy stated that the replacement screen would be OEM OLED over Yelp message. They swapped the screen, but after a couple of hours, it was clear it was not even OLED, let alone OEM. Black parts of the screen remain backlit, didn't dim nearly to the same degree as an OLED screen, reddish tint to the screen, worse viewing angles, etc. Andy said after messaging, "Please come by we will give you another one to try or full refund if u still don't like the color ." Nice offer, but either way still need to make the trek back out to their office (45 min for me.) Made the trip back, and they replaced the screen a second time. They got Andy on the phone and, paraphrasing, he said he wasn't sure why they used the screen they did, but it was not the right one. This time, the new screen was better off and was OLED, though certainly not OEM. Within a couple of hours of leaving again, the screen started having very inaccurate touch sensitivity for typing and clicking, including detecting a normal press as a hard press, etc. etc. I went back into the store once again, third time there now. They tried a PRAM reset, I believe, which I had also tried, but for some reason, it started working a bit better. After leaving, however, clicks registering as a hard press started happening again within a couple of hours, so I ended up just turning off the hard press functionality as I was just worn down of dealing with issues with them at this point. Fortunately, the touch inaccuracy remained minimal, so all seemed okay... ...until one day, the phone's screen started heating up dramatically. After about 30 minutes, the screen's top half stopped working, strangely. No big deal, right? They offer a year warranty for non-damage related issues. I return to the shop to swap out the screen. Again. My first visit to them since the mask mandate was put in place, and the technician is not wearing a mask the whole time I was there (see photos), which from the start had me uncomfortable. He took a look at the phone and said the internal LCD must be damaged. He tried to show me where the "damage" was, but there was nothing there. You can see the phone working fine and no scratches visible under the surface from my attached photos. So basically, after speaking to Andy on the phone (which the technician tossed on a table with some attitude after I stated I didn't want to touch it and would prefer it to be on speakerphone instead for COVID reasons.). Andy said, in essence, that because the top part of the screen was not working, that would have to mean the LCD has been damaged by some fault of mine. I bought a new, even better case after the first damage, had on a screen protector, and I am generally very careful with my phone (the initial repair was sparked by my first iPhone screen crack I've ever had since I bought my first one many years ago.) This coupled with the fact that there was no evidence of damage, it's clear this screen was just another dud all along. Andy also didn't take my comments seriously about his technician not wearing a mask the whole time I was there. Before I gave up and left, I heard the technician lying to Andy, saying something along the line of "the screen looks like he's been playing baseball with it" (a weird way for him to put it, I must say, but truly ridiculous if you see the phone screen photos I've included). I don't know why he felt the need to continue to lie to Andy, maybe to try to cover himself. Anyways, I write this review, as the money spent with these guys is completely trivial to the many, many hours of wasted time I've had dealing with them. I don't post reviews often anymore, but I felt the need to take the time to do this to warn consumers about these guys. read more

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I replaced the cracked glass screen of my iPhone here and told them initially that I had broken the power button and had it adjusted the week before (and paid a lot for that part) so they needed to be careful if they needed to press it. When I got my phone back, they demonstrated the screen by repeatedly smashing the power button and when I said they broke it again, they told me I just needed to press 'extra hard.' Needless to say, the power button (which was a way more expensive repair) no longer works. To add insult to injury, they said I should try my phone screen on my way out. I did and something felt off but I couldn't figure it out and left. Now week later, I realized that my screen feels significantly more...sensitive than my old one with the same settings. Imagine scrolling through Facebook now and constantly accidentally clicking on every post. Or trying to type and hitting all the keys around it. I tried to slow down the click rate but then it took a second to type every letter. This didn't happen before, with any phone, even with the cracked screen. I asked some technical forums and they said that it was due to the quality of generic screens. Also just as an FYI, the receptionist on the 1st floor sends everyone to an identical looking phone place on the 6th floor. That is a completely different business and I feel bad that they are diverting business there. read more

I've had my iPhone 5s for almost 5 years and the screen finally cracked. Wanted to find a reputable place to fix it and found this to be the highest rated one nearby... Absolutely worth it!!! I went ahead and got my battery replaced at the same time and now it's like having a brand new phone. Hasn't held a charge this great for a good long while now. I went to the 41st Street location & even though it wasn't as personable as some of the other reviews I've been reading, it didn't really matter to me. I've already recommended the location to friends & family. I will definitely return if I'm ever in need of these services again. (I'll probably check out the other location to see what everyone's talking about) read more

iPhone Screen Repair Expert NYC - The condition of my phone before taking it to iPhone Screen Expert NYC - Electronics Repair Near Me - New York, New York

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I've dropped my iPhone 7 probably 5 times a day for the past year and the screen finally shattered yesterday. Ironically, I had a tempered glass screen which was completely undamaged. Rather than spending $150 at the Apple store, I came here for the repair because of its good reviews! I had a pleasant experience right off the bat. I was greeted by Yung who was super nice. The replacement was done within 35 min. The repair guy did some tests to make sure the phone was working correctly. When he was putting the new screen on, there was a white spot that wouldn't go away so he replaced the screen again. Now my phone looks good as new. You will not leave disappointed! I was given a free case for my phone since Yung saw that my current one was super old. They also have a 1 year warranty on the functionality as long as the screen isn't cracked again which is a huge plus. Awesome customer service hereI'd definitely come back for any other problems I have with my phone. Don't forget to mention yelp for $5 off! Update 9/27/2018: my screen worked perfectly for a couple months but then I started having a few issues: First with the proximity sensor, which was easily fixed by restarting my phone. Then a small white dot then appeared on the bottom of my screen - no way to get rid of that. After that, I wasn't able to click on certain areas of my screen without using a certain amount of pressure. Lastly, my screen stopped working completely after I updated to iOS 12. Screen turned on, but I wasn't able to click on anything. Had to restart a bunch of times until it finally worked. But when I had to restart my phone again, same issue. read more

good place to get your cell phone and tablets cracked screen replaced , cell phones fixed. get screen covers , protectors, etc. i stopped by during one of my many long lunch breaks to get my secondary cell phones cracked screen replaced and less then 2 hours later and 50 bucks the phone looks and works like new. better , cheaper and quicker then going to staples . also got a heavy duty protective cover which will prevent future cracks as i am a clumsy fool. 4 stars on my yelp meter. read more

So fast. So good. Brilliant. Very professional. Going again with my kids phone! Fast and great price. read more

Walked in & had my screen replaced in 15min. 5 star service & quality. Definitely worth the trek into midtown.

I water damaged my iphone 4 three times. I tried other repair services but had to wait for days and even got problems back. This guy is a repair guru. Yesterday (the day before new year night) i brought my dead water damaged phone to him and got it repaid in 1 hour. He is a keeper! Just get to the 3rd fl and ask for the phone repair. You wont have to pay that common extra price for customer service/sales person - only for fixing your phone. read more

iPhone Screen Repair Expert NYC - Electronics Repair Near Me - New York, New York

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I can't say enough great things about this repair shop. We passed by at least 3 other places that had signs to repair cracked glass, but we kept walking since they were VERY responsive to messages and the reviews were great. TOTALLY WORTH IT! Very nice, very fast repair and phone looks great! Thank you so much for the amazing service! It is in an office building- not on the street. Between Chick Fil a and Cohens optical. They are great- you will be very happy you trusted them with your phone!!! read more

Khlec was amazing & very friendly! He has my iPhone X's cracked glass screen repaired, merticuloisly checked it for any other issues and even had a new screen protector on, all that in 20 minutes and for very reasonable price! Thanks a lot, Kalec (Hope I didn't spell your name wrongly)! I should have came earlier and will certainly refer my friends! read more

This company is a complete joke. Called to request for a quote as I needed to file a claim with my insurance provider and they requested for a quote on letter head and Andy the owner said he doesn't know how to do that. Refused to provide me a quote on letter head even though I was going in to both get my phone fixed, pay and then get the letter head. If he can't even type simple words on a word document, you really want the guy fixing your phone??? read more

Great job in fixing my iPhone screen in timely manner. Friendly staff. Very decent price. Highly recommended!

Andy took very good care of my phone, as I needed a new screen. The pavement just jumped up and attacked my iPhone - can you believe that? ;) Anyway, the price is competitive, and the work was done in about 35-40 minutes. Phone looks and functions like new. Recommended! read more

Took less than 30 min for a walk in crack fix on and iPhone 11. Saved me from spending double that amount at Apple.

My phone LCD and Screen was shattered on my old iPhone 6. They were able to see me within 10 minutes of contacting them on Yelp! Half the prices of the other business doing the same in Manhattan. This is my second time at this location in the last 4 years. Before I had a cracked screen only. Once they fix it, it lasts forever...unless you slam it on the ground. I have had the same iPhone 6 for 5 years now because of this store. I won't go anywhere else. If you live or work a few blocks from Time Square, do it on your lunch break. Took 20 minutes to fix like new. Nice AC waiting area with plenty of places to sit. read more

My iPhone screen is fixed in 20 minutes. The owner is very helpful and professional. Would recommend! read more

iPhone Screen Repair Expert NYC - Electronics Repair Near Me - New York, New York

My go to place when I broke my phone! This is the first place I think of every time I drop my phone. Daniel is the person who fix my phone. Efficient service with reasonable price! Highly recommended!!! Bookmark and save their address because you never know when your phone run away from your palm! It's helpful! read more

A+++++++ I was so hesitant to fix my screen for the longest time-thinking I could wait til the new phone comes out... but my screen literally stopped working. I asked around for some recommendations, looked on yelp and found this place right by my office. The building is hidden under scaffolding at the moment. The shop is located on the third floor. There's a receptionist when you get off the elevator to the right - just have to let her know you're there to get your phone fixed and the engineer comes to get you. Andy the senior engineer helped me - gave me a quick consultation on what repairs needed to be done on my phone; my LCD was also broken causing glares in the screen. After all was said and done, I sat outside for 20 minutes and then, IT WAS FIXED! It looked brand new, worked 100% - quick, easy, and painless. The price too was less expensive than other competitors I've seen/heard of. I would definitely recommend this place to anyone! read more

Received a prompt quote for iPhone screen repair and fixed it with no hassle. I would recommend just hope I won't come back again for another screen repair LOL read more

I don't give reviews. I am giving one now They quoted me a price over the phone and it was the best price by far out of 3 places. They are in a nice, corporate building with security. They have a great reception area (this is like a WeWork-type place). I chilled and read a book for 20 minutes. They charged me exactly what they quoted me and my phone looks brand new (cracked screen). No hassle. Just great service. I recommend! read more

There are many options available for iPhone repair services, including Apple. I was in need of iPhone X screen replacement and happy that I chose this vendor. Knowledgeable and friendly staff. Service exceeded my expectations and discovered they also have some accessories for sell also. The repair took less time than they estimated and I look forward to using this vendor again and referring any associates who may need this type of service. I'm happy I chose this vendor. read more

Excellent service. Very easy to make an appointment and understand pricing. They came right to my house to pick up our iPad and delivered it in less than 36 hours completely repaired. Very courteous throughout the process. I have used other screen repair services in the area and this was a far better experience than I've ever had previously. Hopefully will not have more broken screens but definitely would use again. read more

So I came here again yesterday, waited a longer than normal and after it was all done was unhappy with my screen replacement. BUT. I am honestly really impressed with this whole team. Multiple people reached out to remedy the situation. Offered services above and beyond what they're required to. So the issue was fixed and I am very happy with everything. Really excellent customer service! My screen replacement is top notch quality! read more

Andy and his team did an awesome job fixing the cracked glass on my phone screen in less than 15 minutes. I also added the screen protector which they installed perfectly! There were closer options to where I live, but the reviews were the best for this place and the service lived up to that as well. Totally worth the visit! read more

I came with a broken screen on my iPhone XS. They were very speedy with the recovery. Nice lobby for waiting. They let me test the functionality and explained the warranty in detail. Great, centrally located service! read more

My screen broke on my SE. After reading reviews and experiencing them myself, I had to leave one of my own! The guy who helped me was really nice and I had to wait maybe 10 minutes for my phone. I paid in cash ($75) and he was so thoughtful to include the glass screen protector on my phone at no extra cost. I would recommend this place to anyone in the city. Update: Once again, service was amazing and Andy gave me a discount for my second repair. My phone is good as new! Thanks Andy!!! read more

I always recommend this place to people. They do a great job and they are much easier to work with than most repair shops. The prices really seemed reasonable to me and it was such a relief to have my devices repaired quickly before I went on vacation. read more

Amazing, fast service. I have used these guys twice, and most recently for a cracked iPhone 6. They were quick and fast at responding. After my initial repair I had 2 other issues that could or couldn't have been related to the cracked screen, and they still repaired and replaced parts, free of charge after I contacted them. I highly recommend and will continue to use iPhone Expert NYC! read more