I saw Dr Dewan since I was diagnosed with Type 1 Diabetes in 2017 until 2025. I never had any…read moreissues with him as a doctor when I was still attending my appointments with my mom, but after I turned 18, I started attending my appointments alone, scheduling, paying, and doing basically everything on my own.
I have had several issues with his office:e 1. being hard to reach, and 2. not having the best responses to issues I had.
In 2025, I received a call from their office telling me that I had a balance on my account of over $1000, and I needed to pay the balance before attending my appointment (which was coming up in a few days). I called back and told them that my insurance handles the cost of appointments, and I have never had to pay anything out of pocket. To which they said that they were having issues with billing the "right insurance company" and said that I had two on file.
When I turned 18, I was dropped from one of my insurances and began to only have one. This has never been an issue, considering I dropped the second insurance nearly 3 years ago. So why was it a problem now? I have no idea.
What I did not appreciate was the office's lack of help during this situation, considering it was not my fault. They told me that they could not fill any prescriptions while a balance was on my account, which is fair, but they were not contacting my insurance.
I spent all day back and forth on the phone with 1. my ONLY insurance company, 2. the doctor's office, and 3. the doctor's office's billing department. After a full day of calling, they told me that the issue was fixed and that I should be able to go to my appointment.
I showed up for my appointment, and one of the receptionists told me that I could not see the doctor because of a balance on my account. After driving 45 minutes for my appointment, after being told the problem was fixed. Then they expected me to pay a $50 cancellation fee if I wasn't going to see the doctor. I refused and left.
The issue was later resolved, my doing, not the doctors. And I continued my visits for about a month. UNTIL I called to get a prescription refill, and they told me that their office no longer accepts my insurance, and that I would need to find a new doctor.
I told them that I was low on insulin, as to why I was calling in a refill, and asked if they could refill it one last time, so I have medication while beginning the search for a new endocrinologist. I have always been very nice and understanding to this staff, but this was frustrating in words I can't explain. They told me NO and that there was nothing they could do.
No call notifying me that they were dropping my insurance, to give me time to find a new doctor before running out. I HAD TO CALL THEM TO FIND OUT. Which is what is so frustrating to me.
Most receptionists don't care about the patients, but especially not in this office.
I had to go without an insulin refill and frantically search old purses to find insulin. The search for a new doctor took about a week. Full of tears and anger, which could have all been avoided with some communication from this office.
I am incredibly frustrated, still, with the way I have been treated, and I wasn't going to write this review, but if I can help someone steer away from this office, I can sleep better at night.
I found a new doctor, whom I LOVE, and my A1C is down from a 9 to a 6. I can confidently say that this was for the better.
Overall, I liked Dr Dewan as a doctor besides:
A joke referring to himself as my "Sugar Daddy" while alone in an office with him, and asked me numerous times if I "had a boyfriend yet" while again, being just he and I in the room.
I also feel like he did me a disservice as a doctor, and I recommend finding one that listens to your concerns and helps you by learning YOU and what you need.
I've always had a gut feeling about him and would feel anxious going to my appointments. I can say that some of this anxiousness was because I was a child, but not all of it. I have always wanted a woman doctor, and I now have no anxiety going to my new doctor, and I can only chalk that up to my experience in this doctor's office.