Great shop! Highly recommended!!! My wife and I came in because her screen was lifting. Charlie did an amazing job finding the root of the problem and eliminating it. Turns out it was a faulty battery. Came out a very happy customer. Again very highly recommended!! read more

I came here to get my laptop fixed, and Jason was very nice. The shop did not have a diagnostic fee, so that was a plus! Even though Jason was unable to fix my keyboard (due to the the extent of water damage), he tried his best to be accommodating. Because of my early flight, I was crunched on time and needed it done within a few days. Jason did his best to pick up the parts and finish the laptop by the agreed time. Although the wait was a bit longer than I had hoped for on Monday night when I came to pick it up, in the end, Jason was apologetic for being unable to fix the laptop and the inconvenience of me driving to Brea for something that could not be fixed (unless I get the logic board changed, but that was beyond my budget). He agreed to refund everything, and even dropped off the laptop at my house!! I was surprised there was such an offer, and am thankful that he did what he could to make it less inconvenient for me the night before I fly out to the east coast. read more

Had my Verizon cellphone repaired for damage screen,better than new great great job,if they can fit it nobody can.Larry

I just got my iPhone 5 recently and then I dropped my phone and cracked the screen so my friend recomended me to Jason to get my phone fix. He was very fast and very helpful. I have never had an I phone before so i didn't really know what do and how to use it so after he fixed my phone and made it all better again, he went through all my questions explained and showed me how to do this and that. he was super patient , I was very glad he took the time because I was so lost . He was very throughout teaching me step by step. Not only he save my iPhone, he even showed me how to use it. I was very happy leaving his store. After that I also came back for him to fix my lap top. As a girl I don't know much about computer or electronic for that matter. Jason quickly solve all the problems my lap top had and now it running super fast and easy. I will deffinately come back for all my phone or computer need from now on. Go to Jason !! He's your guy. read more

After cracking my Galaxy S3 screen, I went here to get my screen fixed. The owner did it for me, and he was friendly, professional, and quick. I would recommend this place to anyone who wants to fix a cracked phone screen. read more

I dropped my Toshiba laptop from a bunk bed, blacking out the screen and warping the frame a little bit. I took it to Geek Squad and was told it would cost $199 for a membership fee just to get it checked out. I took it here instead and paid $25 to get it diagnosed and got it fixed within the hour. THANK YOU!! read more

Fantastic business! Charlie looked at my phone instantly new what was wrong with it, and even showed me how to fix it in the future

Brought my iPhone 5s in for a screen replacement. Jacob did a great job. He was very thorough with the repair and tested my iPhone after the repair to make sure everything worked well. Highly recommend this place. Good quality and reasonable price. read more

Highly recommended. I have bought every phone from Charlie at PCS HQ for over 5 years now. Managing a small business we constantly need a phone repaired or replaced and no matter what challenge I throw at Charlie he always takes care of me fast and very reasonably priced. I only wish I had found him earlier, so much frustration from walking into the carrier stores would have been saved. Stop in and see them before you walk into a carriers store, you will be glad you did. read more

They fixed my smashed iPhone screen quickly and gave great advice! Easy to get there, competitive prices. I recommend it highly.

The screen cracked on my galaxy s4, searched up on the Internet for a phone repair place close to me and ended up trying the place out. He showed me the process of what they do to repair it, the cost of the parts from where they buy it online and dangers of getting it repaired. I'd have to say that he delivered exactly what he said he'd do in a very professional manner. I would HIGHLY recommend this establishment to anyone who needs a repair. I have no idea what they charged to fix the phone was a "good deal," but quite frankly they obviously knew what they were doing and I didn't care. Regardless It was a pleasure doing business with this company and my phone is back to brand new. If my screen breaks again I'll be coming back, it was a very good experience. read more

When i cracked the glass on my Samsung Galaxy S III and tried those Youtube solutions and failed, i started to look for someone who could fix it ASAP. I found PCS HQ on Yelp and found out that they are actually open on Sundays! Once i got there, not only was the Charles (who owns the place) available, he actually quickly diagnosed and fixed my phone in 20 minutes!!! The best part was the price was what he advertised on their website and was cheaper than couple of other places i checked out. I would definitely recommend this place to anyone looking for an honest evaluation and quick fix. In fact, PCS was the only shop open on a Sunday. read more

These guys were great! I brought my iphone in thinking I needed a whole new charging piece but they did a quick cleaning....and for Free...NO CHARGE and sent me on my way. That's customer service! Most would have charged me to replace it. My niece was there a month ago for an ipad screen repair and they were super great which is why I went to them! A+ read more

Fast and friendly service for iPhone screen repair!! Professional and friendly.!! And all their prices are on the website so there is no shadiness. Price is great and we'll be coming back. Francisco was so awesome!! He was chatty with our kids too so they were entertained. Definitely will come back!!! read more

Wow, this place is awesome. Brought in my iPhone 6s Plus to repair a cracked screen. The owner, Charlie did the repair himself in front of me and an absolute pleasure. These guys are on point, knowledgeable and professional. If you find yourself needing a repair, this is the place to go read more

SOO glad I came to this place :) Jason was super helpful and quick! Definitely coming back and referring others to here !!!

I went in for a simple battery change, which resulted in them cracking my screen. After getting the screen fixed (free of charge), I took it home and the phone cracked on the first day. I went back and paid for another screen replacement, and today it cracked because my laptop hit it when I was taking it out of my backpack. I don't think they use official apple products, because I had no problems with my first official apple screen. I will not be coming back here. read more

came to this place to get a screen protector for my Galaxy s7 edge. they failed to apply it correctly three times in a row and got pissed. then they asked me to leave and claimed that I was wasting their money while this whole time I was sitting there watching them do their job. I then went home, bought one myself and had no problem putting it on. thumbs down for lack of professional courtesy and expertise. would not recommend. read more

I went in today and had the best experience possible when fixing a broken phone screen. There were some odd lines on the right side of my phone screen which appeared after dropping and cracking my phone, it caused me to be unable to use it properly. I took it in to be repaired and was pleasantly surprised with my experience. It was repaired quickly and right in front of me. The previous repair shop I was going to took it to a back room, only accepted cash and took about an hour to fix a screen. All in all I believe it took no longer than 25 minutes. Charlie was kind, and explained everything he was doing while doing it. To fix multiple issues only cost $100. And he threw in a free phone case for me since I clearly have butter fingers since I went in for a shattered screen. Although I hope I never need to have anything repaired again, but if in fact I do, he will be the only repair shop I go to. Thank you for the amazing service! read more

The service to change the broken glass on my iphone was very prompt and Charlie was very personable and experienced. The price is great too. Now I know where to come to fix my phone and will surely refer others! read more

Charlie was awesome! He replaced my iPhone 6 screen in minutes. He has been doing this for 28 years in the same location and that speaks volumes about his expertise. My friends referred me to him and now I refer him to anyone and everyone. His price and quality of work is a perfect deal! Everyone should get their screens repaired here. My brother and I also got the tempered glass from him and there are absolutely no bubbles and the alignment was perfect. He really knows what he's doing! read more

Got my iPhone 6S cracked screen and the effected front camera for a reasonable price! They fix it right in front of you so you get to see them fixing it, and for me- one of the workers Charlie even put in the missing screws plus tempered glass screen free of charge! Will def come back :-) read more

The best repair shop in OC hands down. Service is second to none. Very quick, friendly and informative.

My daughter's ipad battery was at the end of its life, so we brought it in to PCS HQ for battery replacement. They did a fine job, and her ipad works great now. Sure, the glass is a bit elevated on one corner, but that's what they had to do to prevent forcing it in and breaking the glass, which would have cost more. We wouldn't hesitate to use them again. Great job! (Sorry that this review is 5 months late! We still talk about how wonderful your service is.) read more

I cannot recommend highly enough! Last year, when I brought my iPhone in with a cracked screen, they repaired quickly and for a fair price. Happy. Easy peasy. This week, I dropped my latest iPhone in the TOILET and seeing the screen flicker and spaz out, I thought for sure it was a lost cause. I brought it in the next day, not even sure if water damage is treatable. The nice gentleman at the front desk took the phone apart right away, in front of me, to see how bad it was. He said it didn't look too bad, and should be able to be repaired. He was up front about what the process involves, how long it would take, and the minimum cost as well as the maximum cost to fix. I handed over the phone and he said he would call in three days. Got a call in three days saying my phone was fixed and ready to pick up! AND, they only had to do the basic water damage treatment, which was the minimum $ amount. They could have lied and said they had to replace the screen or battery to charge me more, and I would not have known the difference, but they were 100% honest and did a great job, doing what was necessary to fix it. My phone functions like NEW and I could not be happier! Amazing customer service, honest, fair priced, and quality work. I would not hesitate to bring any electronic here and trust them to do a great job every time. read more

Love these guys! Came in with a broken screen, decided afterwards to get a new battery, no problems! Fast, fair, and informative. Great service. You have our business! read more

I can't say enough great things about PCS HQ! I went there initially for a broken iphone screen. They were quick, efficient, and reasonably priced. I walked out moments later with a good-as-new-phone. Months later, after the most recent iphone update, my phone started acting weird. I tried to reboot it and it stayed stuck on the apple screen and would not even turn off. Before dealing with the apple store I took it into PCS. The guys took the phone apart and determined that it was pretty much dead and non-repairable. I panicked, realizing that I had no means of communication or access to my calendar, contacts, email, etc. The guys were totally sympathetic and even helped me book an appointment at the apple store so that I wouldn't have to go home to do that. Charlie also offered me a loaner phone AT NO COST to borrow for the few days while I waited to get into the apple store. He put my SIM card in the loaner so I had the same phone number. This company is a real class act. They didn't have anything to gain (well, except a continued loyal customer!) by loaning me the phone or helping me out with the apple appointment. Charlie also told me what to expect at the apple store and because of him I knew that I could trade in my old phone for a rebuilt/refurbished one for half the price of a brand new phone. The apple employee of course didn't mention this option upfront (only that I would have to buy a new phone) until I asked about the cheaper option. Bottom line, PCS rocks! If you are having issues with your phone, definitely check this place out first. read more

Very pleased with the service at this store. Thought I'd be paying $45 to have the charging port replaced on my iPhone 6s. Charlie diagnosed the problem as lint in the charging port. He cleaned out the lint and that solved the problem. When I went to pay, Charlie said that there was no charge. I highly recommend this store. read more

These guys are amazing. We had to replace a badly cracked iPhone screen and they did a great job going over my options and pricing. Definitely recommend going here for any phone repairs you need. read more

I took my iphone in because I shattered the screen and Jason fixed my screen and LED. He was very nice and professional. We only waited about 10 minutes to get it fixed. I would definitely go back to fix my phone, if needed. read more

Great service! Fixed my cracked iPhone 4S screen in about 20 minutes while I watched. I recommend!

After I cracked my iphone screen, I called around to get a quote and PCS HQ had the best pricing. As soon as I took my phone in, Charlie took about 30 minutes to fix the phone and checked all the buttons worked properly. I am glad I found them. read more

Walked in with a Samsung 3G with a broken display and LCD. Walked out 20 minutes later with it repaired. It was fixed right in front of us by the owner. Extremely friendly - absolutely amazing service!! I will definitely recommend this place to all of my friends and family! read more

Im so glad I checked Yelp for a good cell phone store that is not a rip-off verizon,sprint,etc. Im illiterate when it comes to cell phone options. I called this am and got a good vibe from Charlie who told me that he had new and used iPhones and gave me prices for what he had. I walked in and got great service from Jason (Charlie's son) who took his time dummy-ing down his explanation of features etc. I will update this review whether good or bad. So far, I felt good about buying a new (used) phone from PCS HQ. I will definitely be returning here for any future cell phone needs. read more

Same as everyone else. Amazing experience! Called and talked to Charlie regarding my broken screen and he was very pleasant and professional over the phone. I went down with my wife and we sat with Jason. It is a father(Charlie) son(Jason) duo. He examined the phone and diagnosed it very quick. He told me what they charge up front so I was completely aware. There was no bait and switch or anything else he tried to sell or over sell me on. I got a new screen and LCD for $120! Waaaaaayyyy cheaper than anywhere else!! They also had a lot of really cool accessories for your phone, covers, earpieces, screen protectors that were cheaper than swap meet and even online prices! To top it off, everything was done in less than 20 mins! Such a great experience with these guys at a genuine family owned business that definitely respects and appreciates their customers. I really don't see how they could get less than 5 stars. They are patient, friendly, honest, efficient, and cost effective. Great business that I respect! Thanks Charlie and Jason! Will be back soon hopefully to just window shop. read more

i had a broken iphone 4s screen which i needed fix asap..i did my shopping around and realized that every where i went was over priced.as i was driving home i ran into this little shop.. charlie was awesome he fixed my phone on the spot did a great job and him and his father are funny playing phone tag to see who can answer it first..i would deff come back if my phone breaks again major thumps up read more

Went there to fix a cracked screen on my phone. As their yelp page states all their price is listed so no surprises there. Friendly staff and quick service...highly recommended!! read more

Brought my 3rd Phone in to get fixed and as always they have done an excellent job at fixing the phone quickly and at a reasonable price. That's 3 for 3 now and I would recommend PCS HQ. They may be a little farther than some other places but the service is excellent, well worth the trip. I would continue to drive down every time. Thanks Guys!!!! read more

Wonderful and honest. I stopped by thinking my LCD was broken since nothing would show but heard sound. They hard reset it and it worked. They didn't try to take advantage of me. Met the owner, that's their store policy and it shows. Great customer service read more

This is a terrific place to get your mobile phones fixed. i brought in my s4 and they did it in minutes. the service was fantastic and much cheaper than i orginally anticipated. now, my phone is looking brand new and i can use it for at least a few more years. read more