I highly recommend Dr. Tammy Tran and Iris Vision Boutique for all your optical care. Dr. Tammy Tran is an excellent optometrist! We have been coming here since we moved to CA in 2005. Dr. Tran is highly trained, skilled, professional, knowledgeable, as well as genuinely kind and compassionate. Dr. Tran's thorough examinations detected a serious issue in my eldest son's eyes. She referred him to a specialist who's done several surgical procedures to correct the problem. This issue could cause blindness if undetected/untreated. We truly appreciate Dr. Tran's impeccable skill and knowledge, and care for our family. We come to Iris Vision for our annual eye exams, all of our eyewear, sunglasses, sports glasses, and contact lenses. The entire staff at Iris Vision has always treated our family with the utmost professionalism, kindness, and respect. We also love the wide selection of designer eyewear! We no longer live in Santa Clara but we continue to drive 60 miles to continue with Iris Vision as patients of Dr. Tran. We briefly tried new optometrists in our new town and it was a nightmare of unprofessionalism, unfriendliness, billing errors, and low quality, poor selection of eyewear. Never again! Thank you, Dr. Tran and Iris Vision Boutique, for your amazing service. We appreciate you! read more

Terrible customer service at a front desk. Saw the optometrist kept telling her that I still can't see letters are doubled, she just disregarded. Got my prescription and I can't see anything . To reschedule the appointment is impossible the he/she/them at the front is a diva and good luck to anyone with the attitude that person is in for a day. I have been suffering there for 3 years. Waste of my money and time. They charged my insurance and now I have to find another optometrist and pay out of pocket. Wouldn't recommend to anyone! read more

The worst eye exam I have ever had. My distance vision was tested but my reading was measured based on age. Guessed!! would have been the appropriate term. The front desk lady was very disrespectful. She smirked at my concern as if I got my treatment for free! I got referred to a "specialist" friend! Total waste of my hard earned money! Don't waste your time! I surely wasted mine! I should charge for undue anxiety! read more

Today was my second visit to the Iris Vision Optometry Boutique and the first appointment with Dr. Tran. I am very impressed: Dr. Tran is sharp, competent and courteous. She diagnosed my condition, prescribed the medicine, and explained treatment details in less than 10 mins (after intense and fast testing - luckily, nothing serious). I will most definitely continue using this Iris Vision office for eye exams and other ophthalmological needs. I can speak only of my own experiences and am confident that such outstanding and fast help undoubtedly deserves the five-star rating. Thank you Dr. Tran! read more

The front desk staff was very nice and helpful. But Doctor Tammy was mean and impatient. I was afraid I'd get yelled at all the time lol. She literally rolled her eyes at me multiple times and was so rough during the exam. She poked my eye several times, and when I reflexively pulled back, she sighed loudly and rolled her eyes again! I spent the whole appointment feeling like a scolded kid. Never coming back here read more

There is a front receptionist who claims to be the manager. This person has no knowledge of how to greet, talk and welcome patients. I had a very unpleasant experience with the staff here due to a mix up in scheduling that the "manager" would not admit to. Instead of being polite about it, this person was extremely rude and said things like "No you don't" and "I don't know what you heard" implying that I made the mistake of hearing him wrong on the phone. He didn't want to own up to a mistake. He was dismissive and showed no sign of professionalism. If he had been the slightest bit polite I would have considered rescheduling but he made no attempt to even try to correct the matter. Based on other negative reviews about the doctor, I am glad I dodged this place. read more

I called for an appt for a contact and glasses prescription. I was told they didn't accept my VSP insurance so I paid out of pocket $120 for a glasses exam. Well ok then. They made a 4pm appt. Called back and said they're too busy, come Tuesday. They called back againnn, come in 2 hours. I now understand all these horrible reviews on the actual optometrist Tammy. She was rude and condescending when I explained I hadn't been to the eye dr in MANY years. I didn't think I had to give personal info as to how I was in a coma and dealt just trying to survive for so long so an eye exam was the LAST thing on my mind but by the RUDE ass look and "what do you mean? are you SERIOUS? okay....." I should have. I then told her I wasn't wearing my glasses as I didn't have any and she again so rudely "wow. so why would I even measure those". by then I was fed up and shot back "ya clearly there's no reason to". She was 2 seconds away from getting an ear full. The exam took like all of 5 minutes and she told me to go to the lobby and I didn't say a word and I walked out. In the lobby they had all my personal info on their front table for the world to see and had it there the during my exam and during my wait. Whatever I guess. At least the office staff was nice. except the fact that at first I was told "I'll just give you the glasses prescription when you come back for your contacts exam" but what if I don't want to come back? so I asked for it right then and there so she said she'd email it. I then stupidly went back for a "contact fitting" which was me trying on a pair of contacts and seeing how far I could see. Another $120. I just think the drs need to do some sensitivity/compassion training and they'd be far better off. read more

I came in with some glasses I ordered online from VSP. The frame was wayyyyy too tight and they really hurt my head. I came in to ask for an adjustment as this place also accepts VSP and they happily took my frames. They adjusted it just once and the frames felt so much better. I was in and out in 5 minutes and they were really kind and quick! read more

Dr. Tammy Tran and her staff are amazing! She is kind and takes the time to ask questions and look for additional health and eye-related issues, particularly those associated with age. read more

I am an eleven years old girl and my parents took me there for my eye exam. I noticed that the eye doctor there isn't very respectful to her patients. During the examination, my mom was having an unpleasant sting in her eye after the doctor put ointment in it. She closed her eye to rest for 1-2 seconds because of her discomfort and the doctor wanted her to keep it open. She got very impatient and kept commanding my mom to open her eye in a rude way. My mom felt too uncomfortable to open her eye, so the doctor finally stopped talking and threw up her arms with a sigh of exasperation. In my experience, I went alone into the room with the doctor. As per my understanding, my parents are supposed to escort me to the room since I am a kid. I was confused and a little worried about the situation. At the end of the examination, the doctor said something that I couldn't quite hear. She looked like she was cleaning up, so I got up and walked to the door. I thought that she was going to give a paper to me of my overall review and waited for a bit. Instead, she turned around and "shooed" me out the door, saying "Go! Go!" with a gesture of her hand. This female doctor has NO BEDSiDE MANNER! My parents and I are definitely not coming back! read more

I have been going to this place for 10+ years and unfortunately, the quality for the service has been steadily declining. From my confirmed appointment just suddenly disappeared when I called to confirm, they did not even bother to call me to notify me. read more

My husband and I have been going to this optometrist for a few years now, and I have nothing bad to say about Iris Vision. My doctor was straight forward and explains everything I need to know about my vision. The front desk staff are also super helpful. During this time of great sanitary needs, the staff has made sure everything you touch gets cleaned and sanitized immediately after use. I was also able to get in for an appointment within a week, thank goodness! Overall, we love our experience with Iris Vision, and unless I move, I will continue coming here! read more

I've been coming to Dr. Tammy for a few years and don't plan on changing. Two years ago during the pandemic, my insurance was ending, and I waited till last minute to make an appointment but her office was closed. I was forced to go elsewhere and they could not get my prescription right. Contacts were blurry but thankfully I was able to come back to Dr. Tammy this year, and the prescribed contacts are perfect. She's so kind and always seems to be in a good mood. She also remembers the little details I mention about life, school, etc from the previous visits and she would ask about it at the next visit. It shows she really takes the time to get to know/remember her patients and to me, I absolutely love when doctors do that. I appreciate that her and the staff are upfront about costs. Her front desk staff always gives me a breakdown of different prices for types and quantity of contacts, glad there are no hidden fees. Highly recommend! read more

My cat broke my glasses so I decided to come back because they had a same day appointment. I was able to get an eye exam and a new pair. Very happy. read more

This one star review is for the doctors only. My family and I have been coming to Iris Vision for many years now but I feel it's time to find a new eye doctor. I don't recall Dr. Tammy Tran's customer service being bad before but the past few times I've been there, the way she talks to her patients has not been the best. At first I took it as though maybe she was having a bad day. But the past few visits, she has been impatient and rude. This last visit I asked her if an eyeglass exam is different from a contact lens exam. I was asking because I was thinking of getting eyeglasses instead of contacts this time. Her response to me was, "Of course it's different. You've been here how many times now? Of course it's different." But didn't explain how. I was so put off by her response. Her response and how she responded felt like I should have known better that they are different. They sure seemed the same to me. Same exam. She didn't clarify how they were different but just kept saying, "of course they are different." The last time my son was examined by the male doctor. I think his name is Dr. Vu Nguyen (from reading the prior reviews). The way he spoke to my son was very condescending and as though my son was dumb. He kept prodding my son with a question and if my son's response wasn't good enough, he kept asking the same question again. It came to a point where it was uncomfortable in the room and I stepped in to answer for my son. My son is 11 yrs old and his response was as best as he could provide to the doctor. When I responded, Dr. Nguyen smirked at my response and said something like, "I highly doubt that." I think both doctors should learn customer service skills from the staff in the front of the office. The staff, especially the younger gentleman, have always been so kind, patient and helpful. While going over my charges, I asked the younger gentleman the same question I asked Dr. Tran. His response was exactly how I would expect a response to be. He answered and explained his answer, instead of responding like my question was absurd to ask. He explained that the eye glass exam and contact lens exam were the same, except for the contact lens exam there are additional steps in the exam, including contact lens fitting. I'd give 5 stars to the staff. read more

The staff at this location and very kindhearted and friendly. They repaired my sunglasses in no more than two minutes. Thanks!

The staff is remarkable. Dr. Tammy is very friendly, knowledgeable and helpful. And, they have a good selection of glasses here. I'm very satisfied! read more

Iris Vision Optometry Boutique - Very nice office. The doctor is absolutely wonderful. - Eyewear & Opticians Near Me - Santa Clara, California

We moved out of Santa Clara, but we still come back to Iris Vision once a year to order our new glasses. They are very friendly, and their staff helps us keep updated on upcoming appointments, glass pick up etc. read more

Dr. Tran comes across as obnoxious if not rude during eye exam. Will not recommend this place. The doctor maybe having a bad day, or is otherwise brilliant. I didn't see any of that in my visit. There are many opticians, so am in no mood to give them a second chance with something I do once a year (eye testing) and will have to live with the consequences. read more

The female doctor is the worst doctor ever I have ever experienced! Super impatient and rude! With mask cover I just cannot hear what she is talking about and ask her to explain more, she lost patient right away! Not going to come anymore! read more

Please do not go to Dr. Tammy H. Tran. She is extremely rude and will argue on the wrong foot. She completely messed up my eye exam. Before coming for the exam, I confirmed with the clinic if my contact lenses were covered by my insurance and they said it was. When I went for the exam, she said it is not covered by the insurance and said it costs $115. She got annoyed when I was double checking with my husband if the contact lens exam is covered by the insurance or not, on the phone and yelled at me for 'being on my phone'. After the exam, the receptionist told me that it IS covered by my insurance and it was their fault that they mis-communicated it to her. All in all, the exam was conducted in such haste and she was SO SO rude. Horrible experience and I am never going back there. read more

I'm not happy with the service I received. Started with my eye appointment. I'm not even sure how accurate it was. You couldn't put your face into the machines, you couldn't touch the frames. So, they informed me my glasses are ready for pickup. Mind you, they give you your glasses outside, they don't touch you to see how they fit. They don't let you look into a mirror. They made 2 little adjustments based on what I said, they acted like I had cooties! Yes, I was wearing my mask. read more

Dr. Tran who did the vision exam was very rude and condescending. I felt rushed and none of the explanations she gave was clear. Her behavior is unacceptable. The receptionist/staffs were very polite and easy to communicate with prior to the appointment, which may be the only good thing about the place. Please trust other reviews and reconsider going there. read more

The place is nice and friendly. But be warned, They give prescriptions that are valid for a year only. They want you to come back every year for a new eye exam. This is bad both in terms of time and money. I called and asked several other optometrists in the area and they all offer 2 year prescriptions. Please be aware of this when visiting them. read more

I have been coming to Iris Vision for years and I will continue. The service is astounding and the glasses selection and quite plenty to choose from. The staff is very kind and helpful with questions you have. read more

Eye exam: Very fast and professional. Frame shopping: decent selection for men for both normal and sunglasses. They constantly lock/unlock the displays which is annoying. read more

Honestly I left super upset. Wrote a humongous review, deleted it because they aren't worth the effort. Lol horrible service except for the lad with great skin WHEN I LEFT just horrible, rude, unwelcoming. Now to enjoy my lunch farrrr away from here. read more

Bad experience with the optometrist Vu Nguyen, with his rude, dismissive, smirks and gestures that makes you feel uncomfortable. I confronted him because my daughter felt belittle by his behavior. And he just laughed it off saying he didn't do anything wrong but at the same time doing the same thing with me!!! He wasn't professional at all and I canceled my order and left. No apology. Avoid this place at all cost. read more

Had a horrible experience here. Dr Tran is really rude and does not give you any clear information on what is happening during procedure and her conclusions are not clear as well. I went for a follow eye checkup today after one year . She checked my vision and then she kept thinking for a while and said "Ummm I will give you 0.75"! As if this was not clear from my exam! Later she did test for macular degeneration and she was very rude in telling me instructions to follow during the exam. She asked to follow up with my medical insurance without giving my any information on her conclusion. Over all had a really really bad experience here! I hope they make my prescription glasses fine which is still pending! read more

Dr. Tammy Tran is the greatest! My family and I have been going here for several years now. Great service! Her family works there too and her mom is the sweetest thing! The examinations are quick and efficient. Dr. Tammy also engages in conversation so the exams aren't awkward. I hate going to the eye doctor because I seriously feel like I am going blind, but my eyes feel so refreshing after I leave this place. Reasons why I think this place has great service is because whenever I am trying on a pair of sunglasses or glasses her mom always provides input and gives positive feedback. Also I think her brother is the secretary. Not sure but he is just as nice! He fixed my sunglasses because they broke and they were as good as new. I recommend this place! Get your eye's checked here! read more

Bad experience. Wish there were zero stars. The Dr. is rude, and has a attitude. The prescription isn't right either. Would avoid the place. read more

I've been going to Iris Vision for over 10 years and am very happy with their customer service and selections. They have top quality glasses and famous name brands, and they make sure you are a satisfied customer. read more

They have good collection of glasses and above all very nice service. Their doc is very friendly and answered all the questions that concerned me. Good place to buy if you live in Santa Clara read more

So I have been here two years in a row. Optometry is optometry. You go in there, check in, get your eyes scanned, receive some numbers and get out. It's fast, easy and I got some prescription that hopefully won't either blind me or turn my eyes into X-men's Cyclops... j/k Anyways, I'm not sure why people are complaining about the optometrist (Tam) below. She is pretty nice actually. Even though my situation is a bit complicated because I live in Seattle but I come down to CA very often. The travel is killing me so I rather book an optometrist like 5 min from my CA office. They got all the answers for my insurance. It's just simple computer checks... My advise is if there are concerns, call them upfront and ask at the front desk (the lady there is nice too). THEN come in for appointment. read more

I went to this place as it is very close to where I live. I have been here twice. It is an upscale optometry boutique with wide range of eyewear. The working staff are very professional in handling customers. The first time I went here was to get an eye examination and my spectacles. I bought Vogue spectacles and really love them. Dr Tran is really sweet and polite and is good at her profession. The other time I went was to get another eye examination and prescription sunglasses. I bought Ray-Ban Cockpit sunglasses. As long as I'm near Rivermark, I'll be visiting Iris Vision!! read more

I recently moved to San Jose from Phoenix, AZ - all I went in for was to get frames. I had my prescription from a previous vision center back home in Arizona. They were SUPER friendly and very helpful explaining my benefits and getting me the frames I liked. The day I picked up my frames, my 1 year old son got a hold of them and broke them. I went in a few days later (when I had time) and they offered me a discount on buying the same frames. Again, very friendly and helpful! Thank you so much for the wonderful experience. read more

One of my friends recommended this place. The selection of frames is great they have Dsquared, prada, ect. ..... the only thing they need is Tom Ford. I had no problems until I got my frames. My lenses get so dirty all the time is almost impossible to clean them up. I work in a hospital needless to say I get all kind of disgusting things in my lenses. I actually went back to the store and asked them why the lenses are so difficult to clean. I was told " When an anti-glare coating is applied, it can attract more oils and needs a little bit more effort to be cleaned in comparison to a non-coated lens." I wrote a review and After they got my review, I got an email explaining "We are sorry to hear about your dissatisfaction with your lenses through your review on yelp. We understand your frustration with your lenses, but would like to explain that your anger is misdirected towards our office inaccurately. You have VSP as your insurance and they handle all the lab work for your lenses. They supply the lenses based on what we submit to them. Any VSP doctor that you go to would have the same price for lenses as that is controlled by VSP. They set a copayment for each option selected making it an equal playing field for lens pricing for their members across their network providers." Today I decided to give a second chance and I returned to Iris vision, I got my eye exam, they were on time, I did not have to wait more than 5 minutes .The manager was so nice and helpful I decided to update my yelp review. Dr Tran was sweet as it gets and super professional. I got out in 20 min. Super modern equipment and I didn't even have my eyes dilated! LOVE IT! Per my insurance I have 6 months to exchange my lenses. So Iris is going to change everything fix for me including my new Rx. They even contacted my insurance for me. Finally I'll be able to read my patient's chart. Awesome place I will definitely return next year for my annual eye exam. read more

Unprofessional, knows nothing about insurance, and nothing about customer service!! I see my optometrist every single year around the same time, right before my year of insurance ends, 6/30. I recently moved and was in a bind to get my annual eye exam in time to use up my annual insurance coverage (before 6/30/2012). I looked up a few places in the morning, and even made an appointment for someone else the following week, but still was not satisfied since I wanted to see someone the same day, since I had the day off work. I found Iris Vision Boutique on yelp with very good reviews. I called for a same day appointment and they had one. Great. When I went in, they said my insurance will not cover an eye exam until 7/1, when the insurance year lapses. I thought that was odd since I know I haven't gotten my eyes checked for over a year. I called my old optometrist and they looked it up for me and the last time I was there was April 2011 (more than a year ago!). I specifically asked the lady at Iris Vision to call my insurance because it didn't make any sense. She refused. She said "why do I need to call them when it says right on the screen what your eligibility is?" I explained to her that I always go approx the same time every year and they always see me at least once within the insurance year window between 7/1 - 6/30. I told her that the last time I went was April 2011 and that beginning July 1, 2011 the current insurance year window began and I haven't used my current year coverage yet. She proceeded to explain to me that I didn't know what I was talking about and that my last 7 years of insurance experience is not the way insurance works and it doesn't matter what time of the year I got my exam, since I took it in April 2011, then my eligibility was used up. I almost wanted to draw a timeline on a piece of paper to explain to her since it still made no sense. I asked her to call the insurance because something was wrong. She refused. (I actually was pretty polite the whole time, even though I was really furious inside, yay me). Then I called my old optometrist again and they did the leg work for me. It turns out that the appointment I made for the following week, put a hold on my insurance coverage for the upcoming appointment. My old optometrist informed me all I would need to do is call the upcoming appointment place and ask them to take the hold off. If the lady at Iris Vision took the time of day to make the 5 min call (AND I asked her to AND there was NO ONE in the store), she would have had one happy loyal customer. Iris Vision is so close to my new home, but too bad. With this experience, I can see that they won't do the necessary leg work to please their customers. My old place (that already lost me since I moved away) took the time to please their customers. I don't see Iris people doing even half the effort. No wonder they have same day appointments available. I would not recommend this place because they act like they know what they are talking about but they don't. They also refuse to listen to their customers and think their way is the only way. read more

Save your eyes! The badly fitted frames kept brushing my eyelids. I can't even adjust to the new prescription that the doctor made for me after my eye exam. I expected to take a few days to adjust to my new glasses, but it was months! Finally sick of the eye strain due to constant squinting while studying for an exam, I threw off these fancy new glasses and wore my old ones. Immediate relief! I saw their doctor because I've moved far away from my regular doctor (the excellent Lisa Lo). Bad idea! I don't mind her weird personality that others have mentioned but my eyes are too precious. I spent a ton of money on new lenses and frames that are useless now. Thank God I still have my old glasses! read more

Wish I could give negative rating but yelp doesnt have one... were going here for couple of years and it used to be good. We moved to a new neighborhood, due to distance we planned to move to different optometrist and we asked for the past records. But service from front desk was horrible and was outright rude.We said we need to speak to the supervisor and it turns out to be the person we were interacting with. Trust me, we are very friendly and accommodative people but I was on verge on letting my steam out. Now We are left with bad memories of this place. No one likes being insulted before the family isnt it ? I would say no need to avoid this place but rather be aware your experience might not be as pleasant as expected. read more