Great experience! The staff was friendly, helpful, and professional. The place was clean, and I was very satisfied with the service. I would definitely recommend it to others. read more

I've been to this Warby Parker location multiple times to get glasses and went in today to get a new pair. I'm always welcomed immediately when I enter and the staff is always super friendly. Today in addition to getting new glasses I also needed my prescription sunglasses tightened and they did that for me while I looked at frames. There's always so many frames to choose from and the staff can help answer any questions as well as give suggestions on styles. It's always a quick and painless process to get my new pair of glasses ordered and they ship them to your home which is nice that you don't have to come back to pick them up! read more

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I've been going to this Warby Parker for awhile as you can tell when I first left a review over 3 years ago. Last year, I came here, but I decided not to leave a review even if their customer service was bad. As I thought, maybe it was an off way. But today's experience was the same as last years. Today, I walked around to check out the merchandise. No one greeted me or asked if I needed help. I was in the store for about 10 minutes and no one checked in to see if they could help me. I love the eyewear of the brand which is why it is the place I get my glasses. It's wild to me that the same experience that happened last year happened today - no greeting, no one asked if I needed help. But the weird thing is they greeted other people and asked them they needed help. Two years in a row of no customer service is wild. I'm sorry, but it makes no sense there's no customer service when they have at least 4 employees in the store. Y'all are not that busy. One of them was even using the table in the center to do a few push ups LOL. Really I don't understand this location except they have no customer service here. Literally don't know why they ignore me here because they did welcome other people coming in. Is it how I look? I already knew I was going to get the same glasses from last year and my prescription is the same. Easy sale, but I suppose they didn't want the sale. I've been in here for 15 minutes now and even sat on the couch to see if anyone would help, but nope. At least, I had time to write this review. I'm just going to walk over to their other store in the mall. Didn't even realize there was a Warby Parker there. Not coming back to this location again. read more

I came here with my son who needed his glasses fit better last year. We It's a smaller store than their Palo Alto store. Parking is never easy. There was one attendant who helped us. 2/8/26 read more

Very clean, bright, and well maintained store. Great selection of glasses for men, women, and unisex. Had fun trying on glasses and the staff were attentive and nice when I had questions about the products since it was my first time visiting there. read more

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Trying to branch out on my style this year and was curious about Warby Parker. For this store -- very good experience. The styles were overall better and more modern that what I found at my usual of Target/Costco. Have not been that satisfied with some of the name brands there in terms of face fit. Found a nice apricot plastic frame and it came in different sizes so I hope that will help long term. It fits great now when I tried them on though. Good service. Warby Parker as an app/company -- not bad but not perfect... not complaining. Let me receive the final pair and I might update this review. The store itself is worth visiting. read more

Whew.. The last time I got frames from here was 2016. Fast forward to present day and I can't tell you how happy I was to not only see a familiar face from the OG crew (Fernando) but also some new faces to make me feel right at home. I walked in a few months back because I had been wanting to add another frame to my rotation. My current frames are a tad on the 'heavy' side and can't sit on my face for too long without them getting uncomfortable. They do however look really good. It's like wearing some high heels. They'll look amazing for the first few hours but if you're anything like me, you need to get them off your feet and slip into some tennis shoes. I needed glasses that fit like your most comfortable pair of tennis shoes. Since I didn't want to spend too much, I knew Warby was the place to go especially since I had such good service from them in the past. One of the best things in here is that everything is easily accessible to try on with the names and prices clearly printed for you right underneath each pair. Great lighting and mirrors surrounding you make it easy to see how you look. And the coolest thing here is the employees.. They are what had me coming back. On this occasion, it was Fernando, Antonio, and Patti who helped me pick out the frames that I absolutely love. I'm sitting here right now typing up this review on my laptop wearing them. What's so great about these guys? They're just genuinely nice. You know how sometimes you get the feeling that sales people are being nice just to sell you? Definitely not the case here as I wandered in and just kept grabbing frames to try on. Every other frame, I would politely ask them all for their thoughts and opinions. Antonio was the most vocal as he had very distinct likes and dislikes. They didn't get tired of me pulling frames off the shelves--- And when I asked to try on some that they didn't have on the sales floor, they were happy to do that as well. (I may have done this more times than I could count.) And here's the thing. I didn't even make a purchase the first time I came in. I came back 3 months later to finally buy. When I came back, they were so welcoming and helped me *again* to pick out frames since I found others that were in the running. Fernando, Patti and Antonio had the utmost patience for me. Antonio ended up closing the deal that evening and ordered the winning pair. Antonio said that it could take up to a few weeks for my glasses to arrive but it ended up only taking 5 days. Easiest transaction ever. I also have to mention Ella (another stellar optician) when I brought these guys cookies as my way of saying "thank you." If you need a new pair of reasonably priced frames then you must come in here. Kindest team ever. Thank you again. read more

Another wonderful Warby Parker store located at the Westfield mall Santana Row where they are always happy to fix and clean my glasses!! They do eye exams for $85. Everyone is so friendly and they seem to really love working here. The store is immaculately clean and it's easy to find beautiful glasses!! I need some progressive glasses to read what I'm writing. Kat helped me and she's a doll!! read more

Warby Parker Santana Row - Eyewear & Opticians Near Me - San Jose, California

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Went here for desperately needed glasses frame adjustment. I had bought the glasses at Costco and had had them re-fitted several times at least seven times and still had pain over my left ear. I spoke with Dominic and he said he could adjust the glasses frames but that he could not guarantee that he would not break them, and that if he broke them they would not be covered. I told him I was sure he would not break them. After a couple of adjustments, Lo and behold, the glasses fit perfectly and I was out of pain for the first time in several months. I plan to buy my next pair of glasses here at Warby Parker at Santana Row. This is a good store for people who have mobility issues... The doors are wide the floor is open and they have very comfortable seating while you wait for your glasses to be adjusted. Highly recommend you try this store!! read more

I had a fantastic experience in the store. Kristen was friendly, helpful, and extremely knowledgeable about the products. They made it easy for me to find a pair of glasses I loved. Thank you for your help, Kristen! read more

In person service was good, helped out. Phone number DOES NOT work, i tried calling SEVERAL times and the phone call would end abruptly. Fix your phone. read more

The good: This location is in Santana Row. I didn't know Warby Parker even had a storefront. I've used Warby Parker to get my husband glasses and sunglasses before online but wanted to venture into the actual store so we could try on more than just the 5 "at-home try-ons." I like that they have options for wide fit, low nose bridge, and narrow faces. The workers were very friendly, attentive and helpful. The inside is modern, clean and easy to navigate. The glasses are organized by the type of fit and the prices are listed there for you upfront. The prices are affordable compared to other optometrist spots I've seen. The bad: The girl who worked there didn't know if there was any benefit to the iridescent sunglass shade versus the other colored ones. The interesting: They don't directly take insurance but they'll give you an itemized receipt with which you can ask for a reimbursement with insurance with. They have lots of unisex glasses and styles that are light and comfortable. read more

Warby Parker Santana Row - Inside - Eyewear & Opticians Near Me - San Jose, California

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My husband can't help himself to ordering Warby Parker glasses due to their low costs and new styles. We walked in to search for his next pair and were assisted by Kanishka. Per my last review, customer service has improved since 2017! Kanishka recommended styles along with the options that come with the new lens. He was also proactive about replacing my husband's nose pads which was super sweet; in fact, I didn't even realize that was a service Warby Parker provided. Kanishka entered my husband's information into the system and provided a link to him when he was ready to order (he needed to get his new prescription at the time). We placed the order and love the new pair. I feel it is necessary to give kudos where they are deserved. I highly recommend working with Kanishka when you're in search for your next pair. read more

Came in with my prescription, and in less than 15 minutes, I was able to find a pair of glasses I liked. Affordable and durable. The customer service was good, and I received my glasses in less than a week. Unfortunately, they sent me the wrong color, but I contacted customer service, and a few days later, the correct pair of glasses was delivered. read more

I came here to take the glasses and contacts exam. The service was quick and ALL the staff were really friendly and accommodating. I was actually taking a really long time practicing putting on my contacts but they still encouraged me. Thank you! read more

I swung by today to get some glasses made. I brought my prescription with me and as I stood at the center of the store, within 5 minutes I was greeted by an employee who listened to everything I was hoping for in glasses and set me up for a pair. Ella, I think that's her name, was incredibly helpful and fun to talk to. She was very patient, kind, and asked questions for specifics regarding what I wanted and took a copy of my prescription to add it to my file. I like how there's multiple employees at this location that are willing to help out, and are very knowledgeable regarding getting you set up with glasses. My experience was amazing, and because of that I'm already thinking about getting another pair of glasses through Warby. My last optometrist wasn't as easy to get glasses as it is here at Warby. Thank you, Warby Parker for a very pleasurable shopping experience! read more

They always have great customer service. I went in originally for a fitting and my mom ended up buying her own pair of sunglasses. I also got glasses repaired from six years ago- they warned me it was possible during the lens replacement process for the glasses to break but I took the risk and they ended up fine! Now I have my favorite glasses with my new prescription. Love this spot! read more

Had my eye exam done here, and the staff were lovely! The whole process was smooth, and the exam went really well. Great experience overall, would definitely recommend! read more

They're always very organized and prompt, responsive and helpful making appointments or making lots of great suggestions for glasses.

Great place to get stylish glasses for an affordable price. I've gotten Warby Parker glasses for a few years now, and I've always been pleased with the quality as well as the variety of frames they have. Most of the time, I'll do the home try on from their website first and narrow down which frames suit my face. Then, after returning those I'll go into the store and do a final browse through, as well as try on the frames once more. The employees at this location are always very nice and attentive, and I did find a pair that I liked but wanted to try a different color, and they were able to find a pair for me to try on from their stock room which I appreciated. I usually order my glasses in person so they're able to measure my pupillary distance. Once you get your glasses, you can also come back for adjustments if you need them. I've come by a few times to get them adjusted, but the quality of the adjustment really depends on the person that's working that day. One time I had a perfect adjustment, but another time it really pinched my ears. In any case, adjustments are always free and if you have any issues with your lenses or frames, they are covered by some sort of warranty that Warby Parker has. If you need glasses, I'd definitely recommend giving Warby Parker a try. Parking is easy in the large garages at Santana Row. read more

Warby Parker has the best customer service (hands down) compared to any other online/in-store retailer. I ordered the glasses online and had a couple of problems with the frame fitting in my face. The online customer service lady recommended me to go to a random eye center, but when that didn't work I decided to go to directly to an in-store Warby Parker. The people inside were immediately able to figure out what was wrong with the frame and fit it to my face. The glasses fit so much better afterwards. Another great thing about Warby Parker is that you can go to any other school for a free cleaning and glasses tightening service. Every time I go to Santana Row, I make sure to go in and get my glasses cleaned. Also there are currently a lot of safety precautions in place for this location and they don't let anyone come in without making sure they have the proper staff to serve your specific needs. Highly recommend buying glasses from Warby Parker! read more

I like the selection of their prescription glasses. The best part of it is that their pair of glassess were way cheaper than walmart. I paid $90 for a pair with all the extras included (except blue light filter). Ordering was super simple. Took me 10 mins to check out. read more

Came in to see if i can replace my set of prescription glasses. Had my Prescription Information ready. Dominic was very kind and professional employee. Was very helpful and straightforward. With in 10 minutes a new set of glasses were ordered and on the way to my house. Very Clean, Honest, Kind Place/People read more

Just wanted to give a quick shout to Fernando! I lost my glasses on a flight earlier this week and I needed help picking out new frames. Fernando helped me scoop up 2 new pairs, with his expert consult. Thanks for picking out awesome glasses, Fernando @ Santana Row --you rock!! read more

Warby Parker Santana Row - Fernando and I - Eyewear & Opticians Near Me - San Jose, California

Great price and specs, but super unhelpful staff. They don't care to even talk to you or help you, the Mountain View location is so much better and friendly, would never return to this location due to the unfriendly staff. read more

Warby Parker Santana Row - Eyewear & Opticians Near Me - San Jose, California

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Less than a year and we're already back!! But this time, for sunglasses of course. B) Shoutout for Keith for helping us out again! I highly recommend going to him for all your eyewear needs. My mom was having a hard time deciding between the color for the "Nancy" frames but she decided on the lavender color. I almost left with another pair myself! Honestly, I still believe WP has one of the best selections for both glasses and sunglasses. Plus all the employees are always so welcoming and friendly! What more can you ask for. :) I'll definitely be coming back (again) soon!! read more

Warby Parker Santana Row - "Nancy" frames, thank you Keith for helping us out! - Eyewear & Opticians Near Me - San Jose, California

Micro scratches on my lenses are unacceptable. My present lenses have only been cleaned with the micro-fiber cloths provided by Warby Parker yet in less than one year I need new ones. This is my second pair that have become ruined. Either their polycarbonate lenses are much too soft or the anti-scratch film is the problem. I have worn glasses for more than fifty years with very few scratch problems but the Warby Parker lenses are decidedly substandard. In speaking with company representatives, I was made out to be the culprit, not their manufacturing. Although their stores meet the test for being "cool" and people are nice, the product needs to be reviewed my people with degrees in chemistry and optics. read more

So glad we decided to come here for my husbands glasses. He has been needing some for quite some time now and after I ordered some try at home pairs for him we decided to go into the store and try more! Although he ended up getting one of the try at home pairs he loved being able to try on other styles. The process was super easy and quick! We loved our experience and the lady who helped us was so patient and easy to work with! Overall great experience! read more

Excellent customer service! I ordered glasses for the first time about 6 months ago. I loved the at home try-on process and the glasses I ordered arrived quickly, fit perfectly and looked great. I usually wear contacts around 75% of the time. I love these glasses so much that I wear them almost every day now. Unfortunately, this pair broke while I was cleaning them (gently). A clean snap in the middle of the bridge. I called Warby Parker and told them what had happened. I wasn't really expecting anything but a little sympathy. To my surprise they offered to send out a new pair right away - no charge! My new glasses arrived today and are perfect. Thank you so much!!! This is an impressive company and I am talking them up to everyone I know. read more

I absolutely love Warby Parker! My favorite place to buy glasses and one of the most convenient. I choose to go inside one of their brick and mortar stores but you can always choose frames to try on at home. You can chose up to 5 to try on. Then you send them back with your choice of glasses and receive a pair in less than a week and half. The absolute best part about purchasing from Warby Parker is their replacement policy. If you scratch your glasses within the year you automatically get a new pair. I've researched a lot of companies trying to find the trendiest yet economical pair of glasses that look good on me...hands down Warby Parker is the best! Check them out online or visit a store near by. read more

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SUCH great customer service and everyone was so nice! I've always ordered from WP but never been in a store and so glad I moved closer so i can go in there more. As someone who was in CS for over 10 years, i was happy to see such great friendly service!! read more

Okay. This new formula to get inexpensive, non-brand frames in less than a week has me sold. Personally, I have been an avid lens-enthusiast since the seventh grade......... Sike. I made that sound like it was out of choice, but you can blame a familial history of nearsightedness and those Blockbuster Weekends playing MK3 to my dependency. Len$$$crafters, private optometrie$$, co$tco; you name it, I've been through the ringer with my last three pairs and beyond; but here it was as simple as bringing in a prescription and some lite data entry into an ipad. It helped that my associate Chris had the same Hudson pair in warm gold that steered me into the unique navy option. Just goes to show: I need a little more Karats in my collection to match the next pair. Off to JINS next. read more

Warby Parker Santana Row - Count it. Come see Hannah/Chris n the crew for your focal needs - Eyewear & Opticians Near Me - San Jose, California

I wanted to say that the staff here are so wonderful and patient. I unfortunately did not get the names, but one individual patiently helped me pick out frames last month. They brought me various shapes and sizes and always excitedly help me get closer to my dream pair. Yesterday night, I brought in my glasses for a fix. I'm pretty picky with the way they feel on my face and the staff member (she has been working with warty Parker for 5-7 years) patiently kept tweaking and changing and even adding those pads to make them comfortable. Would highly recommend! read more

WP came highly recommended to me by a couple friends who've been wearing their glasses and singing their praises; but it's worth pointing out that their frames aren't really designed for Asian faces. I tried on just about all the frames in the showroom and finally found [literally one] frame that didn't immediately fall off my face. Price was reasonable, but once the final pair came in, the weight of prescription lenses causes them to slide down my face and brush against my eye lashes (requiring regular cleaning throughout the day). This really won't be a concern for western faces, but it is pretty annoying for people with flatter facial structures. I was in need of new glasses, but don't currently have vision insurance as I'm between jobs, so they're good enough for now, but once my new insurance kicks in I will likely get a new pair somewhere else and just keep these for back up. read more

I will follow up with this review AFTER I get my glasses delivered. Went in today because I need some sunglasses for summer. I have no insurance so I was looking around. I went to LensCrafters and they quoted me $430 for some ray-bans. Wasn't interested in dropping that much money. Heard about this place and decided to look. They have very limited types of sunglasses/ regular glasses but the prices are great! I went in, tried on the ones I liked, got told the ones I wanted were $225 (with rx on them) purchased them without hesitation and left all within 10 minutes! Fast, painless and most of all saved me lots of money. Will follow up after I get them. read more

Warby Parker Santana Row - Eyewear & Opticians Near Me - San Jose, California

Great place to get glasses! Amazing selection!! Everyone was so extremely helpful!! Will always get glasses here!

Wow, what a great experience in the store! I have walked by Warby Parker so many times while at Santana Row, but I never had a "need" to walk in until this past Saturday. My mom needed some new glasses and was browsing around. She saw a commercial on TV for Warby Parker, and I told her there was a location at the Row. So we went there this past weekend & boy, great customer service! As soon as we walked in, we were greeted with a friendly smile & "welcome." Also, may I note their AC was on at a very nice level so it felt so good to walk in (especially during the heat wave!). I had fun trying on different pairs of sunglasses. In particular, I like the "Aubrey" pair. -- I didn't buy them yet, but may on my next shopping visit to the Row & VF. For my mom, she had fun trying on different pairs of glasses. She hasn't decided on a pair yet, but may in the future. All in all, I was very happy we came in. read more

Purchased my glasses online but had to have them adjusted so I stopped in at this location. I can not remember the name of the lady who helped me but it was a great experience all the way around! read more

I had such a great experience with this store! I purchased a pair of glasses at this store about a month ago. However, the glasses I received had some issues. The main issue was that they made me feel dizzy. I felt the lenses were too strong even though the prescription was the same as my old glasses. So I went back to the store, and Greg helped me with the issues. He measured my PD and OC very carefully and re-ordered glasses with express shipment. The glasses I received, however, still made me feel dizzy. So I went back to the store. Greg confirmed that the lenses were made correctly and the prescription was the same as my old glasses. After checking my old glasses, he found that my old glasses had longer distance b/w my eyes and the lenses. So he adjusted nose pads of the glasses. I tired the glasses for a few days, but I still felt dizzy. Also, I noticed the right lens got eyelash scratches. I went back to the store again. I spoke with another staff about the issues while Greg was out for lunch. The staff also helped me with adjusting the nose pads and arms of the frame. Then Greg and another optician helped me with adjusting the nose pads copying my old glasses. They took time to adjust my glasses to make sure they worked for me. I felt bad that I went back to the store a few times for these issues, and I thought the glasses might not work for me. But they never looked annoyed or bothered. They tried to find causes of the issues. When I was leaving the store, I asked Greg when I needed to return the glasses by if they didn't work. He said don't worry about it. I tired the glasses in the past few days, and I don't feel dizzy anymore. I feel comfortable wearing them. They adjusted my glasses perfectly! I'm so happy that it worked out. I think my case was difficult because I have low-nose bridge and I need longer distance b/w my eyes and lenses due to my eyelashes. But Greg, the optician, and the staff put effort to make this work. I strongly recommend this store especially Greg. They provide great customer services. If I need another pair of glasses, I will definitely go back to this store! read more

I happened to check the address that Warby Parker (WP) listed as my address. They used my apartment number for my street address. Today they said. "IT HAS BEEN DELIVERED". I looked outside my door, outside in the rain, in my mailbox, NOTHING! Glasses are too overpriced. Advertising is meant to lure you in. Delivery is hopeless and in my case non-existent since it was to a wrong address, at first. Lenses were loose in the frame. They were wobbly. POOR CRAFTSMANSHIP. BUY WARBY PARKER at your own risk. read more