My name is actually Oscar and putting my number up makes you look even worse. Like I said, I wouldn't do business with a place like this. They talk to you over the phone with a rude attitude and I guess when they get a truthfully bad review they try to defend themselves with a load of garbage. read more

I'm sure he does incredible work but he's very closed minded and refuses to work with you. I bought a replacement screen on line that turned out to be defective, did the repair myself. Popped the old screen back in and it works fine just with a shattered screen. Asked him if he might switch out the screen for me (emailing from the broken phone mind you). He was unwilling to do it at the quoted price because my phone must now be considered a repair my repair and wanted 120. The repair takes 5 minutes to do. He refused to just switch out the screens and also refused to just sell Me the parts I needed to complete the job. I'm sure he does great work but his business model could use some attention. read more

Initially, I got no return call either. I wish I'd left it at that! Because when I did call back and speak to Frank ... instead of just telling me 'I'm sorry, I can't help you' or 'We don't do that type of repair' ... I got this whole angry rant of a lecture that was very rude, telling me I needed to 'suck it up' and buy a new phone. I did go find a repair shop who did the repair for very inexpensive by the way. And I HIGHLY recommend everyone go to "Gadget Pro" in San Rafael. Very nice folks. Inexpensive. Quick turnaround time. Professional. :) read more

Was not able to fix my water soaked Ipod Touch. Oh well, didn't expect much, just hoped it could be bought back to life. Read his website for the odds of getting a water soaked iTouch fixed... Try him if your willing to risk $30... or just put the $30 toward a new one. Note: Had to contact him after 3 weeks when I did not hear from him. He seems to always be busy or on trips. He responded very quickly and notified me of the bad news. I would try him again. read more

**UPDATE: As you can see, Frank has some maturing to do in regards to professional business manner and his reaction to criticism. Frank- thanks for giving a half-assed attempt at trying to conceal my phone number online. Next time, stick to the same number you're trying to block out each time so that people with half of a brain can't simply scroll up and down to retrieve my actual phone number. Also- I'm 27 years old. I was not a high-schooler 3 years ago. Instead of assuming I'm a prude young girl that "listens to country music", maybe listen to my actual concerns and change a few things so any future customers won't feel the way I did. Again- especially after this latest response- I urge you to look elsewhere for help with your phones. read more

Diligent work performed by an expert with the aim to make you completely satisfied. Frank is a recognized authority in every product Apple makes and always seems to know more than those working at the "Genius Bar", which comes from his experience in these things since 1984. Call him about anything Apple and you will be brought into the inner circle of knowledge about it. read more

My wife had her iPad fixed by frank. He was great, diligent in his near instant contact. Up front pricing, no BS, no games, my wife said he even was proud to show his house off that he remodeled himself. All I know is thank God I don't live that close to in and out, I would be 1000 pounds. Is frank a bit quirky? Maybe. But he is a small business man who takes pride in his work and gets the job done. Stop clicking and get in touch with frank, and you iPad will be good as new. read more

Right. So, here I am. Again. You are correct, I cracked my screen for the third time. Thank god, I'm an adult. Back when I was a kid, I would've been in a heap of trouble. This time, I dropped the poor li'l iphone fella from about three feet onto asphalt. It hit at quite the jaunty angle. I only cracked one corner, but I felt this was almost as good as the first time (when I shattered most of the screen) because, I broke bits of it deep enough to reveal the innards. I was at Comic-Con, so I visited the front desk at my HoJo and asked for tape and scissors. The nice front-desk-guy probably imagined I needed to tape together paper or cardboard. No, no, no, I need that to hold the innards inside my iphone! Isn't that what anyone would do? Well, it worked, but I finally got around to visiting Frank and he fixed it up in about 20 minutes. AND he didn't even make fun of my crap-ass repair job! What a pro. read more

After a few to many drinks on Christmas eve, I dropped my Iphone and shattered the screen. Party foul and total bummer, because I was just in the ATT store and I have NO upgrade. :-( A quick search online and I found Isickbay.com. I fired off an email to Frank on Christmas and he responded within 20 mins and set up an appointment for the next day. I was grateful because I was leaving the next day for almost 2 weeks. Frank was fast, knowledgeable and honest. He was reasonably priced and amusing. :-) I will recommend Isickbay to anyone I know who has problems with their gadgets. Thanks Again!!! read more

I brought Frank a iPhone 4S that had been dropped in water... Fully submerged! Other than the backlight not working, the phone seemd to be operationg normally. After my phone interview Frank was confident he could fix it. I brought it to Frank, chilled for bit and talked with Frank some more about iDevices, DJ'ing and EDM. I left a $60 deposit and got a text the next moring with great news. iPhone 4S was repaired and ready for pick up... iPhone 4S works great... iSickBay is LEGIT! $60 for this repair is a GREAT DEAL!!! read more

Frank is a bit of a mad scientist, but he's very good at what he does and very passionate too. I had a failing battery on my iPhone 5, and he got me in and out in 15 minutes with a new battery. He also was able to tell me why my battery had died, and how to avoid that happening again (apparently it's not good to leave it charging overnight!). I definitely recommend using him for iPhone, iPod, and other Apple product repair. He knows his stuff and is very reasonable on pricing. Just be ready to be educated, because he likes to teach. read more

Frank is a genius or Jesus because he resurrected my pronounced dead on arrival iPhone (by an Apple Genius) back to life!! While at the Apple store, signing the contract for the replacement phone, I was told that I had to turn over the water logged iphone in exchange for the replacement. I pleaded with the "genius" to let me keep it just in case it came back to life but he said this is not the policy. I understand but my problem was that I hadn't backed up my phone in ~ahem~ over a year and would lose precious photos that were memories I wasn't willing to part with at that moment. I came home with my old wet device and opened Craigslist to find a cheap replacement in hopes that some miracle would happen and that my phone would suddenly turn itself on after it was dry. Well, that miracle was Frank! His number appeared in the subject line of the iPhone For Sale section and the next morning I called him. He asked several questions. Important questions like how long was my phone submerged. Yes, submerged in the washing machine!! And how long ago did this happen. Apparently, it was a good thing that I acted so quickly AND did not accept the Apple "Genius" diagnosis because after less than 24 hours, my completely dead iPhone 4 is fully restored with pictures and text messages. Not to mention that it is fully functioning. Call this guy! No Joke. He is my hero. Oh, and the other thing, that Apple Genius told me that if on the .01% chance that my phone could be powered up, that data recovery would cost hundreds of dollars! Not the case. I paid a much less than that! Thank you Frank. read more

Frank is a maestro. And, he is very fair on pricing and provides excellent, prompt service. He really went above and beyond the call of duty for me recently- helping me with a computer issue that wasn't even an Apple. On another occaision I needed a battery replacment for my Iphone. He replace it on the spot and I thought the charge was very reasonable. It's so comforting when you find someone who is an expert and you know you'll get your problem taken care of quickly and affordably. Also, Frank showed me a few tricks that have made/will make my Iphone experience better. read more

I believe Frank is very knowledgeable, so my experience may be an aberration. My iPhone 6s had a cracked screen and a dying batter, so I brought it to Frank. He fixed the screen and replaced the battery with seemingly no problem, so I had him replace the battery in my wife's iPhone 6s Plus. After replacing the batter in the 6s Plus, the phone would not boot up. Frank told me to go to the Apple store to let them know there is a battery and software issue. The Apple store said the phone is dead and it would be $350 to fix it. Frank did reimburse the 6s Plus battery and replacement cost, so I didn't have to pay anything for a dead phone. Lastly, a couple of weeks later my 6s phone dies as soon as it hits 20% battery life, so something went wrong with that battery replacement as well. In summary, one iPhone is completely broken and the other is starting to have major issues after bringing them in to SickBay. This may just be bad luck, but there is a chance your phone will die with no compensation if you take it for repair at Frank's. read more

Quality. Knowledge. Ability. Passion. These words come to mind after my experience with iSickBay. I brought my iPhone 5 in on my lunch break because it would no longer charge. I was worried it was dead forever. By the I was off work at 5:30pm Frank had my phone up and running again! Frank does quality work and will teach you the ins and outs of how best to take care of your phone. He is passionate about his work and his response time is ridiculously fast. I would totally recommend iSickBay to anyone with Apple products and Frank will be my first contact if I ever have problems in the future. Great work. read more

I dropped my iPhone 5s in the hot tub on a Saturday night and called Frank right away in the morning. Though it was two hours before open time, he picked up the call and helped me immediately. It still had pourable water in it, but he was able to make it work again perfectly in just two hours time. This may have been the best $60 I've spent lately. read more

My granddaughter had broken the screen and digitizer on her IPhone 5S. Through email communications, I explained the issue and I set a time up for an appointment with Frank. He advised it would be approximately 30 minutes. I came to his location and he not only repaired the IPhone in less than 15 minutes, he educated me about my own iPhones functionalities I didn't know existed. Frank was very nice, extremely informative and charged a fair price. read more

Don't know where to go or who to call to fix your iphone? I am telling you from experience, don't go anywhere else. Start with Frank. Period. The basics: He's fast, friendly, reasonably priced, extremely knowledgable and very experienced. He knows the meaning of customer service, and understands it's a tragedy for you to temporarily be without a phone. Specifically: He gave me same day service, even though I showed up on his doorstep without an appointment. And, here's the kicker, it was on a water damaged iphone. That's right.... same day service on water damage! You can't find that anywhere folks! Believe me, I looked. And wasted valuable time. I will recommend him to everyone. I will be back (if neccessary). read more

Scenario 1: 17 year old, headed for Australia the day after Christmas, shatters her iphone 3g LCD glass cover into a million pieces 7 days before leaving...., and for the second time. Scenario 2: Angst mother frantically searches for repair, replacement or a miracle to enable her to communicate with her baby halfway around the world.... Solution: Frank at iSickBay.com whom I found on yelp! Fantastic customer service, everything was explained in advance and he followed through on every commitment. He took my daughters phone and not only fixed it on the spot for less but advised taking the SIMMS card out BEFORE leaving to avoid costly international data charges from AT&T. He remained the epitome of professionalism even though we had to rearrange our appointment twice. Always a delight on the phone and completely correct in his advice, which was for free!! Now, I am not a doe-eyed new-be, I have over thirty year in technology and I have rarely experience better service. Well done Frank Cathy Bostedt read more

Isickbay - Mobile Phone Repair Near Me - Santa Rosa, California

Bought an Ipod Touch 2nd Gen off Craigslist for $20 with water damage and a faulty earphone jack. Looked up Frank's add and contacted him. Frank got back to me with-in 2 hours and we arranged for me to drop it off. I got my Ipod fixed in less than 24 Hours. Frank is the REAL DEAL, and I would not hesitate to tell all my friends and customers of my business about his services. Understand the man is getting business from all over the world and fixes 100's of these things, he is very honest and will let you know if he can fix it or not. The money spent was well worth the work that he did to fix my new toy... I give him 5*....Thanks again Frank read more

only called to find out if he could help me and all he did was try and convince me to get an apple phone and get rid of my droid. I wanted to repair my ipod nothing to do with my phone. this guy was a jerk and would not even talk about what i needed he could have just said no I cant help you. read more

We'll I didn't receive his services just asked some questions about pricing and because I have a few iPhone screens that need to be replaced and am very busy I did ask a lot of questions but is that an excuse to be rude to people? Your offering services you should be able to nicely answer any questions a customer has. Rather go to MOBILE KANGAROO... Trust worthy, GREAT CUSTOMER SERVICE, and good prices... I'm sure you get no warranty here and after reading most of the reviews I'm glad I didn't get my phones fixed by this guy! read more

Don't not let Frank work on your iPhone or iPad. What an idiot. I brought my iPad with the only thing wrong with it being a spidered screen, everything else working fine. Yeah he fixed my broken screen but before I could leave his shop the front button stopped working. He did fix this but not it but not before whining and crying about the $8 piece to replace the button. Not two days later the whole iPad went blank and the screen that he fixed start to come unglued and began raising up. When I brought the iPad back, he started accusing me of not knowing how to charge my iPad saying I blew up the battery. He also insisted that I stay and watch him fix my iPad. When I asked him how long I would have to be there he said, "I don't know, maybe 3-4 hours." Are you kidding me? He then kicked me out of his house refusing to fix the iPad. I went down the street to another shop that let me drop off my iPad and called me when they knew what was wrong. Like a normal service business. They also were able to remove the screen that frank "fixed" without breaking it and fixed my digitizer that they said had gotten some glue on it and had to be replaced. I would not recommend anyone going to isickbay for any of their mobile repairs. What a horrible business man. read more

In retaliation this guy added my phone number to a website he created so that I would receive calls. Pretty damaging to a business when you see this type of professionalism. read more

The most honest and knowledgable person I have met in a long time. My first i-touch couldn't be fixed so I got half my deposit back. Then when I broke my screen on my new one he told be about this issues that apple won't talk about but would give me a new one and the did. Would recommend this business to any and everyone read more

Bottom line, Frank knows his S@#T. if you can't take the truth then don't go to Frank because he will give it to you straight. If you need your device repaired, trust this man implicitly. read more

You're stupid. I'm stupid. We're all stupid. As stupid people, we drop things. Hell, being evolved humans with working hands and feet, you'd think we'd have this whole "coordination" thing down by now. Alas, 'tis not the case. You broke your screen. Call/text/message Frank. He knows what he's doing and he gives a fair price. Sure, you saw that replacement digitizer screen on Amazon for half the cost of his replacement unit + install and think you can save yourself some money, right? Maybe. Who knows? But that's the kicker. You don't. The part could come DOA, might have lines running across the screen, or even have a scratch on the surface already. If you're not a big risk taker, like me, take your phone to Frank. He does good work with a quick turn around time. The first replacement he gave me had a dead "touch" spot on the screen. I noticed it and mentioned it to him. Scheduled another appointment and he swapped out the screen while chatting over the type of music we listen to. All done. Second screen works beautifully. No dead spots. No dead pixels. Why? Because I paid Frank a little more than I would have with an Amazon replacement screen and got great customer service. By the by, he was the most affordable screen replacement quote I got in the area. None of the mall kiosks could beat his price, and probably will never beat his customer service. If you're reading this on your broken iPhone screen and can't make any of it out, this is all you need to know; TAKE YOUR PHONE TO FRANK. HE DO GOOD. You're welcome. read more

Frank is FABULOUS. This man gave me more information in a 3 minute phone call than any person, company, store, website.... You get the drift. Keep your mouth shut & let him talk. He's brilliant & he refused compensation. Frank.... YOU ROCK !!!! read more

Seems like a really knowledgeable guy and probably does do excellent work based on other reviews. BUT the customer service needs work. In my initial call with him asking if he could fix a "ghost tapping" issue with my ipad, left me feeling like a bad person for 1) not immediately providing him the generation of my iPad (implied I was trying to hide something... what?), and 2) Repairing the screen on my own a few years ago. (yes, I tried to save money. Is that such a bad thing?) He didn't want to fix my problem since my past "repair" may need to be "repaired" also. I understand that. But the way he presents it, just made me feel like crap. He offered advice about knowing the iPad generation when talking to another repair place. A small positive, but that's it. Perhaps, I'm being overly sensitive. But based on other negative reviews, perhaps not. read more

You not gonna find this kind of repair knowledge anywhere else. I've been to, kangaroo, my iPhone repair, Icracked all were decent but Frank knows his stuff. And is cheaper than the rest. Faster turn around also. I'll be back, maybe... Thanks for the reminder frank! read more

Frank fixed my iPad 3 on a Sunday in a couple hours for under $100. Can't beat that. Thanks frank!

Frank was very professional and informative. Needed a new battery in my iPod, frank replaced it in a timely fashion and did it at a fair price. He also provided me with information and tips to extend the life of my iPod. Highly recommended! read more

Fast, reliable and very informative! I'll be using him for all my future iPad, iPhone needs.. Thank Frank

I brought in my daughter's Ipad 2 for screen repair. Frank got the ipad repaired in less than 2 hours, his prices were very reasonable and it looks and works great! I will definitely be back if I come across any further Ipad/iphone issues! read more

I brought my ipod touch to Frank after dropping it in the washing machine. I left it in a bag of rice for a week in hopes that it would dry out. That did not work so I thought for sure it was dead dead dead. Frank fixed it in less than 24 hours and returned it to me good as new. I cannot recommend his work highly enough. read more

A truly enjoyable experience which is never what I have to say when dealing with any type of phone/laptop repair. Frank knows the apple products cold and is just fun to talk to as well. Would recommend their service to anyone read more

I called Frank about my shattered I Phone 5 glass. He had me in within a half hour, and the phone was fixed within 45 minutes afterwards. Couldn't be happier. I highly recommend him. Call first as he works out of his home. read more

Had i known about Frank I wouldn't have wasted the money on applecare+ for my iPad. The cost of the insurance plus discounted replacement costs (limited to two in two years) cost more than just having him replace the glass the couple times its been dropped/broken. With my two small kids, i'm sure he'll be fixing it again sometime soon read more

Frank is well...frank, upfront, honest, no BS. I had a particularly difficult repair to an iPhone 5c and he handled it without any issues and at a resonable price. He went out of his way to explain the issue, cost and time required to fix. Service was fast and what I really like was his prompt communication when I had a question. One thing that sets him apart from others that I have tried is he is a tried and true tech person and not someone who watched a bunch of youtube videos and then went into business. I would not hesitate using iSickbay again. read more

Frank is a very interesting man! He could of made $130 off of me. He instead advised me to take my IPad Mini to The Apple Store first, because he thought they might be able to remove the broken off ear bud jack that was stuck inside. I found it very refreshing that Frank helped me out the way that he did. It helps restore my faith on humanity. He will be getting my business for now on. Thank you Frank read more