Location at Martha's Vineyard Island Oak Bluff, and unlike the other offices at Nantucket and…read moreHyannis, this office is just a one room booth (though it can fit a lot of young people at a time). I kept missing it, as it was a crowded Friday afternoon, but then later realized that it is exactly where it needs to be: fronting the entrance to the dock where the ferry leaves. We were able to change our departure (to go back to Hyannis) from 8:40 pm to an earlier 6:10 pm on Friday, and there was no charge since we did it before the original time elapsed...we just needed to show them our original invoice. Unlike the other Hy-line offices, there is no indoor seating, but plenty to pass the time since right in the middle of a busy tourist area. By taking the earlier return, it was a different crowd...more older and a lot less crowded. We got back to Hyannis in under an hour, and offloaded pretty easily. There were shuttles waiting in the nearby road (to avoid the heavy congestion in the pickup area), and we got the last two seats. We got dropped off at Lot 8 offsite in 10 minutes, and were on our way. Probably wouldn't recommend trying to see both islands on the same day, but it can be done via Hy-Line.

If you are the kind of person that says it's not about the destination it's about the journey, take…read morethe time to go on the old ferry not the high speed. The staff is super relaxed and we felt very welcome the minute we stepped on board. They made us feel like we were locals. They have a fully stocked bar, several comfortable areas to sit, great views and a very smooth ride. Only reason for lack of 5 stars is the boat is a bit old. Not that there is anything wrong with that. Just not quite a five star experience.

We travel a long way just to enjoy this train ride. Arrived 45 minutes before departure and enjoyed…read morethe gentleman playing the saxophone before the train arrived to take us to this adventure. Everyone got escorted to their cars and showed their designated seats. Staff was so pleasant and super polite. We got a refreshing appetizers with 2 glasses of wine, creamy clam chowder, as a main course we got oven scallops casserole that were absolutely amazing and Au Poivre Sliced Beef Tenderloin with a sauce similar to chimichurri accompanied with mashed red potatoes and veggies, super tender. The dessert was not so appealing, chocolate mousse with crushed pecans, coconut and a macaroon on top and of course coffee. We got to see a lot of what Cape Cod has to offer and the sun set by the canal. In my personal opinion the view could be better during the fall for the color changes. But overall it was a very good choice and we enjoyed it very much.

Wonderful train and dining experience in Cape Cod. The food was fantastic, the gnocchi was nice…read morewith a fresh salad and roll and chocolate cake. The views of the canal and Cape cod with the narration were excellent and interesting. The entire experience was well worth the money and time. Everything was first class. The three course dining car at lunch is well worth the extra money.

Terrific breakfast fare, and our three-year old really enjoyed watching the airplanes take off and…read moreland. Service, food, and prices were all excellent. Will definitely be returning.

Unfortunately many retail restaurants have suffered like this one with a storage of staff, long…read morewait times for simple food. It has potential but needs more staff to be successful. We drank our coffee and left.

Fantastic! Reserve them & you won't be disappointed. From Sue making the reservation process easy…read moreto Paul's amazing knowledge sharing on the tour, it was an A+ experience! Choose this company now!

Very disappointing experience -- poor communication and unacceptable customer service…read more Our experience with Martha's Vineyard Excursions was disappointing enough that I believe prospective customers should know what happened before trusting an important day on the island to this company. This was a special family trip. My brother and family had flown in from North Carolina to visit, and we went to considerable lengths to plan a memorable Martha's Vineyard experience together. We traveled from Duxbury, coordinated the ferry and transportation, and arrived early for our scheduled 10:30 a.m. tour. When we arrived, three tour vans were present, but no one clearly explained which vehicle belonged to our group. We had to figure that out ourselves. It was approximately 88 degrees, sunny, hot, and humid. Our guide, Jim, was initially friendly. At about 10:25, he told us we were waiting for a passenger who was approximately 10 minutes away. At 10:35, after our scheduled departure time, we asked for an update. We were then told that we were actually waiting for two passengers and that the tour would begin when they arrived. We continued waiting. Approximately ten passengers who had arrived on time sat in the van with the air conditioning off while we waited for people who had not arrived for the scheduled departure. After another 20-25 minutes, I approached Jim and asked what was happening and why everyone who had arrived on time was still being required to wait. That is when a frustrating delay became an unacceptable customer-service experience. Rather than acknowledging the inconvenience, apologizing, or providing a meaningful update, Jim became dismissive and passive-aggressive. His response essentially communicated that he had already explained the situation and that we should stop asking, continue waiting, or leave. Several passengers were visibly frustrated, and another passenger also complained. My brother attempted to explain that Jim's treatment of customers was inappropriate, but his concerns were met with the same lack of professionalism. After more than 45 minutes of waiting, we decided to leave rather than begin what was supposed to be an enjoyable family experience under those circumstances. As we were leaving, the two passengers everyone had apparently been waiting for finally arrived. I understand that people are occasionally late. What I do not understand is requiring approximately ten customers who arrived as instructed to wait for an extended period in a hot vehicle, providing inadequate communication, and then treating them dismissively when they reasonably ask when their scheduled tour will begin. The unmistakable impression was that accommodating two significantly late passengers mattered more than honoring the time and experience of the customers who arrived on time. I spent 21 years in the military, and one lesson that has stayed with me is simple: you never know what another person has gone through to be standing in front of you. You do not know how far someone traveled, what sacrifices they made, what challenges they may be dealing with, or why a particular day with their family matters to them. That is why courtesy, communication, and basic human dignity matter. In our case, family had flown from North Carolina and we had traveled from Duxbury specifically to spend this day together. A simple apology, periodic updates, air conditioning while customers waited, and a reasonable policy for late passengers could have prevented nearly all of this. Instead, we walked away frustrated, embarrassed, exhausted, and without the experience we had carefully planned. I believe Martha's Vineyard Excursions should provide a full refund and review both its departure procedures and customer-service expectations. Based on our experience, I cannot recommend Martha's Vineyard Excursions. Visitors have limited time on Martha's Vineyard, and I would strongly encourage prospective customers--especially families planning a special trip--to consider other options.

We arrived and waited the boarding time. This was my first time being in a very small airport so…read morethis was very intriguing to see how it operated. They were very efficient. Going through TSA was fast. We then sat in an outdoor waiting area. We entered the plane by an outside ramped walkway . Afterwards we entered the smaller plane as usual. We ate there earlier when we arrived in town and the food was good. Very nice airport.

Martha's Vineyard has an old fashion and I like it. While waiting to board you go to an outside…read moretented area and then walk to the plane. There is not too much to the airport but it was fun to watch all the private planes take off. Cabs to Edgartown run 35-45 dollars.

I would say it's good but not great. Mac, our guide was knowledgeable and personable but was a…read morelittle dry in presenting it. I will give him credit too, because we encountered a lot of bad drivers and he kept his composure, when I probably wouldn't have. The tour is nice, but not something I can give 5 stars to. Nothing was necessarily wrong or bad about it, it just didn't quite pop with me. A lot of what is presented his classroom type stuff. Mileage may vary, but for me this was more a 'B' tour if we were using school grades.

I wrote a review a couple days ago and the owner responded with a nasty comment, thus proving I was…read moreright about their customer service. They also tried to say I wasn't on their tour, so I am posting proof here that it was their tour I was on for sure, (assuming I can post a photo of their email when I get done with this part.) Here is the review: "Tour was just okay. We didn't stop at things people clearly wanted to stop at and there was a lot that no one cared about. The driver (my wife said his name was Richard) was anxious to get through the tour because there was so much to see in 3 hours... I'm like, okay then let's stop at the stuff people want to take pics of and blow off the rest of this crap. He also zoomed by and barely slowed down long enough to take a photo of something other than the back of the hand of the person sitting in front of you... the hand that was still there because they didn't have time to take a pic either. The driver also talked about Obama and Clinton the ENTIRE tour. I lost count at 8 stories. (This is not an exaggeration.) (Owner denied this could be true... ask anyone else who was on this tour... and I'm sure he uses these stories consistently.) I'm not a staunch anti-dem, but this was simply ridiculous. If Obama ever comes to a sudden stop this guy's head will end up mid-colon or so. Surgery might be necessary. Anyway, I would try a different one if I were you. Tries to pack in too much." (Owner also said they never wanted me to book with them again... lol, pretty sure I wasn't going to?)

Really excellent experience. We went on the high tide tour and it was very good. Somewhat difficult…read moreat the beginning because of the wind and tide. So if you're not in good shape, maybe the low tide tour would be better. But once we got going (about 1/2 way through) we were in the vicinity of hundreds of seals. Overall a great experience.

We did the low tide marsh tour in Eastham. It was one of the highlights of our week on the Cape…read more Paddling through the marshes was so beautiful and peaceful; we loved seeing the oyster farms, getting up close to seals, and stopping at Coast Guard Beach. Our guide Jeff was friendly, low key, and knowledgeable. The only downside to the experience was that a family rudely showed up late and the other parties lost tour time waiting for them.

Top notch experience. Finally got to see humpback whales up close & person... well as close as is…read morefor me & the whales. The vessel can really move fast on the way to the Stellwagen Bank marine sanctuary & the whales. The boat uses water jet propulsion "like a giant jet ski" to avoid harming marine life. The captain skilfully steered the vessel with great consideration for the whales. I thought we'd see one or two whales. But we saw many more. The captain announced where the passengers could see the whales as they surfaced. To give passengers a chance to see the whales, the captain gently turned the boat. Ben, an onboard naturalist, came by and offered information about the whales. He had a set of photos of whale flukes and explained how they identify individual whales. Markings are like fingerprints. Fascinating. Highly recommended this whale watching cruise.

Everything about this tour was EXCELLENT!! We saw so many whales it was amazing. We also had one of…read morethe workers explain to us all about the whales and their names. Very large boat with indoor and outdoor seating. We chose to sit outdoors so we wouldn't miss anything. So glad we did. They turn the boat around so you can see the whales from both sides of the boat. Whole experience is about 4- hours total. They also sell food, refreshments, snacks & alcohol. This was my first time seeing the whales up close and personal. I've seen them at sea world but this was different. Enjoyed every bit of it. If you don't mind mind your hair blowing in the wind. I highly recommend the outdoor seating hold on to your hats because this boat moves pretty fast!! Highly recommend :)