I was really struggling to secure renters insurance for my new place because of the LA wild fires,…read moreand Route 66 managed to find me an insurer for $260, but the cost was incredibly disappointing. I assumed that's just what the insurer was charging based on actuaries, Then I got the contract, they charged me $110 for the actual insurance policy and then slapped on an agency fee of $150. That's just too steep, especially after I called around and found out how much others were charging. It feels like blatant price gouging, taking advantage of the current crisis situation. It's frustrating to see such excessive fees when you're already dealing with the stress of finding a safe place to live during these wildfires.

Hands down the best insurance agency and broker I've ever used. End it has been my point of contact…read morefor a few years now, it is handled everything that I've needed with promptness and professionalism. This includes constant questions, adding and removing vehicles, and even down to just returning my calls (which he always does.) Thank you again guys, looking forward to working more.

Adriana did a great job of getting us set up with a new company. She even help save us a good…read moreamount of money. She explained everything to me in detail and answered all my questions. She returned all my calls and messages right away. We will continue to do business with her.

Yes Adriana Saldívar!! She was amazing!! Her customer service her knowledge she was very personable…read moreand she knew every answer to every question very impressive!

Leslie and her team deliver top-notch service for my auto policy and are always available to answer…read morequestions or clear up any concerns. My agent April is the best at what she does--she explains everything super thoroughly. Plus, I get water and cookies every time, so that's a win too. Thank you! ‍

Leslie made it so easy to have my windshield replaced. When I first called to have the repair,…read moreLeslie directed me to the company that would make the repair. She followed through until I was reimbursed for the repair.

I came to this AAA Glendora to pay for my 2026-2027 DMV car registration and get the 2027 sticker…read more It's located near the Glendora Promenade on Grand Ave off the 210 Fwy exit. There aren't very many AAA along the 210 Fwy. This is one location I would return to for car and travel related services. Free parking spaces are adequate. Check-in line was very short. Lady staff at the check-in counter was nice and friendly. After check-in, I walked over to the DMV car registration line. Luckily, I was the first person in line. Another lady staff helped me with my transaction. She wasn't the most friendliest, but still okay. I paid cash in full. It took less than 5 mins. Got my 2027 car registration and sticker in a jiffy. Thanks! In the past, they only accept cash or check only. Now if you want to use credit card to make payment, they charge 2%+ service fee. Thank you AAA for offering additional payment options!

Excellent customer service from the AAA team here. Had to do a car ownership transfer here and the…read moreprocess was so smooth and so fast thanks to the team here. Recommended location!

I have been using Kim Whippie's service here at this location for years! About a decade now…read moreactually! She is the very first auto insurance policy I ever got for my very first car, and now she carries both mine and my spouse's life insurance policies as well. She also does insurance for my grandparents. Needless to say I cannot recommend her enough. She is always prompt, professional, and super personable too! We always chit chat about our pets and careers and I feel everyone at this office just really truly loves the relationships they create with their customers. I cannot thank them enough for all they have done for me.

I enjoyed working with my agent over the years. She was always responsive via phone and email, if…read morenot right away, she would eventually get back to you soon. The only thing I wasn't happy about was the fact that insurance required me to replace the roof, but yet there wasn't a list of certified contractors provided to customers. The roofer I ended up hiring had a sub-contractor that did sloppy work. Also not sure if an older home built in 1912 can uphold added heavy construction plywood. I give my agent 4 stars, but I give the roof administration process 1 star.

Marty was the absolute best. After calling many insurance agencies online I decided to walk into…read morehis office and not only was he able to help me much faster but he was able to get me the lowest rate

Daniel and Marty are amazing !! Extremely helpful !!!…read moreBeen doing business with them for about 10 years now Won't go anywhere else

I have been a client of Kyle Cline for over 15 years. He has provided the utmost in customer…read moreservice under all circumstances. I have every type of insurance health, home, auto, life, etc. and am always impressed by the promptness of the response I receive. If Kyle, by chance, is not available his staff is amazing and most times takes care of situation on the spot. You could not find a better agent, person, or staff to meet all of your insurance needs. Mark P.

I have been a State Farm customer for 35 to 40 years. I have auto, rental homes, an umbrella…read morepolicy and my personal home covered with State Farm. The great part about Kyle's office is that if you call during normal business hours there are a number of employees that are more than willing to help. If they don't have an answer they will call you back with the correct information, usually that day. For me this is a big plus as my last State Farm Agent only had an answer machine and would call me back, sometimes days later. Appointments had to be made to discuss insurance matters 2, 3 and 4 weeks down the road, but not with Kyle's office you can get same day answers. The downside with State Farm and I guess with all insurance companies is that for the last 5 plus years they no longer insure homes (rental or primary) in Big Bear, CA. and homeowners must use CA. Fair Plan and a wraparound policy at a much higher cost. Some of my neighbors have just had policies cancelled no matter how long they have had with these companies. While our coverage cost has gone up dramatically at least were not getting cancelled. Ralph S. Big Bear City, CA.

not recommended not professional…read more work is not good customer service is not good would rather take it to tj than here

Sold the parts to them. The check bounced. And The receptionist had a bad attitude and the owner…read morewas never there. The problem is never solved. Beware bad check. And A bunch of scammers out there.

It has taken me some time to write this. My family has been with this agency for over 25 years. My…read morefather had an accident (he was 96 years old at the time) a company truck rear ended him really badly. My dad received nothing more than what he was entitled too. He could have gone for the gold. Two homes insured with them over 25 years. Never a claim. 5 cars insured also. I had a expired tag ticket and it cost me a lot of money for 3 years. I then had my car and aunts car on same policy. We missed ONE payment and they dropped us and said they couldn't insure us. After 25 plus years?? After my aunt passed away I asked to have the policy in my name as I inherited the house and had all correct documentation. I was once again met with they would be unable to receive the policy. Same baloney story. All the claims made due to fires etc. what does that have to do with me. Never missed a payment in 25 plus years. So they were kind enough to find me a policy with bamboo insurance. Guess they didn't have the same problems other California companies were having. So my policy goes from 1200 a year to 2200 a year. So much for loyalty and referrals to pyle insurance. I shudder at the amount of money my family has paid them and this is how they thank us.

I have been a Mercury/Pyle insurance customer for over 10 years. Mercury/Pyle recently changed…read moretheir homeowner's insurance requirements and notified me that my homeowner's insurance would be canceled unless I provided proof with permits that my electrical, HVAC, plumbing, and roof have been updated recently. As my home was built in the 50s, many of these systems were updated but no permits were pulled. Mercury / Pile explained that I must pay an out-of-pocket home inspection report and the report must come back clean for my insurance to be reinstated. The frustrating part is that Mercury/Pyle sent an in-person inspector and approved my home for insurance when I started the policy a year and a half ago. I am extremely disappointed with being blindsided by this cancellation. I would have never signed on with Mercury/Pyle if I knew these changes were coming. I advise anyone possible to avoid this insurance company until their practices change.

Judith provided awesome service! She took the time to walk me through all of my questions and…read moreconcerns and made sure everything was clearly explained. She was very attentive, professional, and helpful throughout the entire process. I really appreciated her patience and the great customer service. Highly recommend!

Maricela Guillen is the best for many years. Always a satisfied customer. Good above and beyond!…read moreThank you!