NCAH is the vet that I recommend when asked. My experiences with the front desk staff, techs, and…read morethe veterinarians have been great. They answer countless amounts of questions, and they are always kind. This is the first vet hospital that I have felt has been unwavering in their dedication to their patients. Dawn, Nick, Yaxenia (sp?), Dr Locher, the list is much more extensive but everyone has been amazing. I am grateful that I was able to have a team that cares about my pets, and about the pet parents. My pets have found the most niche diseases/accidents, and not a single time had I felt like the experience was unprofessional or that my concerns were not heard. Really great people, a really great team. I hope that they feel appreciated, we certainly appreciate them.

Our experience was absolutely horrible. I made an online appointment for my sick cat, immediately…read morecalled to confirm it, and never received a confirmation email. I also asked about earlier availability since he wasn't doing well, but no one ever called me back. When we arrived, they claimed they had no record of the appointment. They admitted they received my voicemail but never returned the call. Despite being listed as a hospital vet, they refused to see my cat while he was visibly sick and crying in the waiting room, and instead sent us elsewhere. What made this even worse was the lack of compassion from the front desk staff. Rather than handling the situation with empathy, the first receptionist was rude, dismissive, and seemed to mock my partner for not having a confirmation email. When we explained that we had called ahead and left a voicemail, our concerns were brushed aside instead of being met with understanding. If your systems were disrupted, that is an internal issue, not the fault of worried pet owners seeking care. Families dealing with sick animals deserve kindness, professionalism, and compassion, not blame or poor treatment. This was an incredibly stressful and frightening experience, and the complete lack of empathy made it far worse. I strongly encourage better staff training, improved communication systems, and more compassionate customer service, especially for a business presenting itself as an animal hospital or urgent care provider. If you are not equipped to reliably provide emergency care, your branding should better reflect that. Completely unacceptable customer service and zero compassion for animals. Do not rely on this place if your pet truly needs help.

I have a very reactive dog so I'm always nervous taking her to the vet but the technicians are so…read moreattentive and patient, making sure my dog felt safe and comfortable. The veterinarians are incredibly caring and take the time to explain everything without rushing. They truly understand the needs of reactive pets and handle everything so well.

I want to advise everyone... EVERYONE against bringing their pet into this clinic. In May 2025 I…read morebrought both of my cats for bloodwork and urine tests due to one having a history of liver inflammation and the other one having urinary crystals. I was very clear at the time of scheduling the appointment that the cats have a long history of health problems and we need a vet who has a lot of experience to take over their care. They told me that the appointment is with Dr. Kung but when we arrived we were seen by Dr. Ryan who is a recent graduate with less than one year of experience. The doctor was unable to handle my cats properly and do a proper exam due to the cats being nervous and trying to escape so no proper exam was done. Then they took them for bloodwork and urine in their cat stroller and gave them back to me soaked in piss and extremely distressed. The entire stroller was soaked in urine. Dr. Ryan wasn't sure which cat had pissed himself but she assumed that it was Gumbo. Not sure based on what she assumed that. When the technician was removing the bandage from Gumbo's leg she asked me to hold his head because he already tried to bite her. Gumbo has never tried to bite veterinary staff so that made me question how they handled my cats in order to make them piss themselves and try to bite them. Later that day I called and wanted to file a complaint on a corporate level. The clinic manager called me and apologized for the situation. Said that she will investigate what happened and assured me that urine was collected from both cats because I didn't believe that if a cat pisses himself he would have any urine for collecting. Today, I was going over the medical records because one of my cats needs to see a vet again and I just realized that in the other cat's (Oliver) medical record it clearly stated that he is the one who pissed himself in the carrier which contradicts what dr. Ryan and the manager told me that it was Gumbo. The medical record goes on to say that Oliver's urine sample was collected from the stroller where he pissed himself. ARE YOU KIDDING ME??? This is a seven year old stroller that has never been washed and the cats have been using it as a cat bed for years. I only wash the blanket inside but not the entire stroller. This urine is totally contaminated and useless! I am also wondering how they collected the urine from the stroller considering that the stroller has a wool blanked and this blanket must've absorbed the urine. They blatantly lied to me, didn't know which cat urinated himself, collected urine from a dirty seven year old stroller. Please so not trust them with your pets at any cost or if you do, do not allow blood, urine or any other procedure to be done without your presence! In my opinion this animal hospital needs to be shut down. I am completely shocked!

We have brought all our dogs here they are theee best caring loving and understanding I had a…read moresenior dog and we took that ride TOGETHER til the very end they always kept things 100 about his condition later we had another dog who had bone cancer and we also took that ride together lastly now we have Richie who ABSOLUTELY LOVES the entire staff here because they love him right back during Covid when we couldn't walk in Richie would WILLINGLY walk in with them and not look back BEST SIGN FOR ME 7 years later he still loves his vet Ms. Turkel thank you from rip Peluchin & Alvin Santos and now from Richie Santos

Very long story...I moved to Roscoe a year ago and decided to try GoodVets (didn't like it there),…read morethen RVAH. I used to go to West Loop Vet and loved it there. At RVAH I was never able to have consistency with the vet I was assigned (I saw all three vets in a month and a half period), wait times were awful, no one would address the bigger picture, just single symptom analysis. Some of the front staff was downright rude. I had a semi-urgent issue with my dog and the front desk said they'd pass along and someone would call me - no one ever did. Then they gaslit me by telling me to call back if "I don't hear in normal timing." I suggested doing bloodwork to a vet tech and she said no, that wasn't necessary, then one week later I had to come back and they said bloodwork was a good idea. I definitely wasted so much money on vet visit after vet visit to get literally zero answers. None of the vets EVER followed through on what they said they'd provide. 2 stars because Dr. Turkell was very nice. Honestly, when it comes to my dog I'm just not willing to compromise and that's what RVAH was for us. I think there are so many options for vet clinics nearby, I'd recommend trying another. I've gone back to West Loop Vet.

I have been taking my dog to Oz Animal Hospital in Rogers Park last two years. Dr Maoine is kind…read moreand loving veterinarian cares for her patients greatly. I travel overseas often.They are helpful with travel papers if needed.

The short review: my baby girl is now gone, and Oz Animal Hospital and MedVet did nothing to help…read moreher. Two weeks ago, I took my cat to Oz Animal Hospital to see Dr. Bruner for what I thought was an ear infection. Instead, I was told she had a "mass" with a secondary infection. A tissue sample was taken and sent to pathology. We were sent home with antibiotic ear drops intended for dogs (used off-label on my cat) and told we'd need to see a surgeon or dermatologist. The biopsy came back inconclusive because it was dead tissue. Meanwhile, those drops began affecting her inner ear almost immediately. Within three days, my sweet girl was losing her balance and acting completely unlike herself. I then went to MedVet Chicago to see Dr. Wyatt, hoping for urgent care. He examined her and admitted he wasn't sure there was even a mass, but his recommendation? A series of tests and surgery totaling $11,000. I stopped him and said, "No one has treated the infection. Can we please start there?" I requested a bacterial culture and an antibiotic injection. He took the culture but refused the injection, saying systemic antibiotics aren't typically effective for ear infections and that topical treatment would be better. He said that he would call with results. Two days later, he called with preliminary results and said he'd call again five days later (after Labor Day) with the full report and a treatment plan to get us started while we waited to get into a dermatologist elsewhere (earliest was October 8). I asked again for an antibiotic injection, and again, I was told to wait. Meanwhile, my cat was declining rapidly. When her condition worsened, I called Oz Animal Hospital sobbing for help. None of their three locations could see her. I asked if she could at least get an antibiotic injection, and they told me to contact MedVet. So between two supposedly reputable veterinary providers, I was told to wait, to go elsewhere, and to do nothing while my baby's life slipped away. Yesterday, she passed away in my arms. And it didn't have to happen. What did I learn? That Oz Animal Hospital and MedVet Chicago failed my cat at every step. No urgency. No compassion. No basic care. Just expensive recommendations and passing the responsibility back and forth. If you value your pet's life, please do not trust these clinics. Ask hard questions. Demand action. Don't assume these people will do what's right for your pet. They don't for mine.

I had a really great experience here and wanted to specifically recognize Melissa, who helped care…read morefor my cat during our visit. She was incredibly kind, patient, and empathetic throughout the entire appointment. My cat wasn't feeling well, and she took the time to explain everything in detail, walk me through my options, and make sure I felt comfortable with the plan of care. She never made me feel rushed and was very understanding of my concerns as a pet owner. What really stood out to me was how naturally she handled my cat. You can tell she truly loves animals and has a special way with them. She even took the time to show me how to properly clean his ears so I could take better care of him at home. The follow-up call the next day to check on him meant a lot and really showed how much she cares about the animals she works with. Thank you, Melissa, for going above and beyond and making a stressful situation so much easier.

Always a great experience to bring our dog here. The staff is incredible, and the new main doctor…read moresat down and talked us through all our questions with great generosity of time. Hard to imagine a more perfect vet's office!

Heartbroken and deeply disappointed…read more Back in April, my dog Bruce was severely attacked by a German shepherd named Wolf-- which turned out to be the manager's own dog -- while we were at North Avenue Veterinary Clinic. The situation was handled terribly. Despite the severity of Bruce's injuries, the clinic did little to take responsibility or ensure proper follow-up care beyond covering immediate costs. There was no real accountability or empathy from management. Bruce spent his last four months with a scar and a shaved side as a constant reminder of that incident. He's now gone, and I have to live with knowing that his final months were marked by unnecessary pain and trauma that could have been prevented or better cared for. I truly hope no other pet owner has to go through what I did. A veterinary clinic should be a place of safety and compassion -- this experience was neither.

It's genuinely a wonderful clinic. Everyone from the front desks to techs to doctors are top notch…read more Friendly, knowledgeable. And the place is spotless. I also appreciate that they will tell you when it's something outside of their scope of practice and not just have you throw money at a treatment that isn't best. Sometimes you need a specialist. That honesty is rare and makes me trust them more. From regular checkups and shots to small emergencies they're simply excellent. They treat my fur baby well but they also have a lot of compassion for the humans involved. They know what it means to people. You don't get that everywhere. I wish parking was a little easier in the general area but they do have a few spots directly behind the building and I've almost always gotten one there. With traffic it's an hour drive sometimes to them for me and it's worth it. I see Dr. Cherrick in particular. A++++

We love Dr Murphy. She's been our vet through three pairs of dogs. We followed her when she started…read moreher own practice. Staff is great.

Takes great care responding to all concerns re my pup and always a pleasure to see Dr. Murphy and…read moreher staff.

I highly recommend dr Lee and Michelle The nicest people I…read moreever met They explained all concerns Prices are also very reasonable Great service, very professional Thank you Dr Lee and Michelle BS and RA

Dr Lee is the best He has seen Kenji and Wasabi for over 10…read moreyrs. Located in Chicago on Cicero Ave, easy to make appointments and his assistant is excellent and friendly.