Service was slow, rude, and awful! My family and I use to love this restaurant but after today we will NOT be returning. The whole dining experience was extremely disappointing and just terrible. Manager tried to even comp our whole bill, that's how bad it was but I refused because we're not those kind of people. I don't want a free meal, I just want to go out to lunch with my family and have a great time with good service/food. But unfortunately, we got the complete opposite. Very sad and disappointing since this restaurant WAS one of our favorites. read more

Went here for lunch and ordered fish tacos. Food was bland and would not recommend. Service was A+ -rating based solely on food. I probably would have to try this place again due to fantastic service and order something on the meat side as every place seems to have an off kitchen day. read more

J. Alexander's - Fish Tacos - New American Near Me - Troy, Michigan

2-6-18 Had nice quite lunch here. Food was great. Steak Maui and Chicken Milanese I could eat every day! The chicken dish was supposed to come with mashed potatoes I don't know why it was served with fries. I didn't care because the fries were good. Nicely thin and seasoned well! The Rose cocktails were good. Can't wait to go back!! read more

See all

I love J Alexander Toledo but ate at the Troy restaurant tonight with my girlfriend and we became violently ill. We both ate the Cesar salad I ordered and shared the chicken finger appetizer. I had a filet and she had the sole (fish). About 15 minutes after we left I had uncontrollable diarrhea and made an emergency stop at a gas station. My girlfriend arrived at home and had diarrhea multiple times. I spent over $100 and left sick? This is unacceptable. Not to mention their bathrooms were disgusting. Never eating there again. read more

Excellent food and ambience. Food arrived on a timely manner and was fresh and tasted excellent. Portions are great and staff was very pleasant . Highly recommend read more

One of my favorite restaurants. The food is always fresh and presentation excellent. Love the chicken pasta soup. Salads are outstanding and oh that French dip. They also serve fantastic French pressed coffee. We usually sit at the bar and receive excellent service. read more

I only go to J Alexanders on a Saturday. Why you ask? The soup of the day is their red river chili. It's my absolute favorite chili and I recommend everybody trying it. I went with my friend for a girls night. We ordered our favorite Mexican queso dip, red river chili and Alex salad. All of it was delicious and loved every bite. I do with my salad came out a little later. I was still eating my appetizer and soup. It was overwhelming and cluttered with all the plates on my table. Our server was nice and very on top of everything from refills to getting our order correct. J Alexanders is notorious for providing great service. That's something I take notice on when deciding where to eat. I also recommend making a reservation or you will be waiting a year for s table. I made a reservation and still ended up waiting another 10 minutes for my table. read more

See all

J. Alexander's is one of my favorite restaurants. The food never disappoints and the service is exceptional. I've been a customer since the 90s when I happened upon one in Ohio while on a business trip. They have stood the test of time and I continue to enjoy their food. read more

J. Alexander's - Cilantro shrimp it comes with rice and coleslaw however the menu just said coleslaw so I substituted orzo salad for two starches - New American Near Me - Troy, Michigan

See all

Food was good. But gave me food poisoning an hour later... ate Mac and cheese, broccoli and fries...

J Alexander's is one of those places that holds a sweet spot with me.. I was at the grand opening in 1997 in this very location which was the first J Alexander's in Michigan.. When they first opened, the service and management was amazing, the food was amazing. But over the years they have cut corners due to corporate greed. It's upsetting but nothing anyone can do about it. The food is still consistently delicious. The only reason I have left 3 stars is because the service is incredibly inconsistent especially at this location.. Since the remodel, every time I have come in, they cannot get my order right.. Just last night, the server that greeted us said they were out of certain specials and they replaced them with other items, when I asked for details and price about the replacement dishes, she said she would find out and be back. She never brought me my drink nor did she find out about the specials for me. I then placed my order with our actual server. Our actual server was very nice and informed me that the other server was mistaken and they do not have the specials I was told they had by the other server.. Ok great, so I shifted my taste buds and ordered a burger. They delivered my burger missing all the sides I asked for. They normally bring out all the food at once but my wife never received her order. The food runner asked if We had everything, I said no. That food runner never brought out the missing sides. By that time my burger was cold sitting waiting for my wife's order to come out. Our server arrived and apologized, she said they will re make my burger and bring it out hot with my wife's meal.. I had spoken with a manager names Suzanne who was very nice, apparently she is the person corporate sends out when they have problems with locations. She appreciated the feedback. The food is solid at j Alexander's.. Sure they don't give those honey drizzled croissants, individual chocolate lava cakes or the milk shakes any more, but it's still good. Naturally the prices are going up and they are giving you less.. That's the name of the game.. But the least they could do is be more accommodating as far as service is concerned like they used to be.. Long time J Alexander customers deserve to have high expectations because j Alexander's originally set the bar high for service.. I hope my future dinning experience is a better one. read more

J. Alexander's - Old fashioned Cheese burger and substituted fries for orzo salad. - New American Near Me - Troy, Michigan

My husband and I used to love going to J Alexanders. The past several times we've dined at this location our servers have been great. This past time, our server - Kelsie - was very sweet and took great care of us. A large group was seated by us who she was also serving that kept her very busy. There were 2 female managers who were standing by where the food comes out, on their cell phones, laughing with each other. This lasted for most of our meal. I do not know their names but I have spoken with the blonde one before and she is rude. The restaurant was very busy and it seemed to me like those managers could have been doing something besides gossiping with each other. This is not the first time I've experienced this at this location. read more

- Awesome service - Great location - Although it's not on the menu, order the chips and salsa to start! - The Old Fashioned Cheeseburger is always a go to order - Some of the best french fries in town - Portion sizes are plenty read more

As i said in my review of the other J alex, this is the only chain restaurant I will eat at. The food is always on point. Never a mistake, always yummy. I LOVE the orzo wild rice, the grilled artichoke, the salmon, the shrimp louis salad, the alex salad plus chicken, minus croutons, the hyde park sandwich etc.... lol I don't know why the food is so good, or why I can overlook the chain factor- it's just that kind of place. The staff are great, always remembering us and our drink preferences. I come here a lot, it's just a go to place when I don't feel like deciding. It helps that it's inside the mall, and I'm usually at the mall. read more

J. Alexander's - The BEST salad, the Shrimp Louie. It's now available full time on the Troy menu! - New American Near Me - Troy, Michigan

This is a nice place with a mature, grown and classy clientele. Yes - it's inside a mall (Somerset Collection) - but it's also an upscale mall with unaffordable stores in one of the most affluent suburban areas in the country. Though I've never actually ate here - I have, from time-to-time "stumbled" in for a Bloody Mary (which they make WELL) while my girlfriend shops. Me: Honey, you're going to need about another 30-40 minutes to pick between these 4 perfumes right? G/F: Yeah babe, is that OK? Do you want to go check out the Sony store, or Apple or Bose or something? Me: Um, maybe. *bashful, twinkle in my eyes* G/F: You want a Bloody Mary from that Sports Bar downstairs don't you? Me: Yes, whatever beats the headache of all these perfumes in the air and it is not a "Sports Bar," it's a refined & grown American bar/grille that happens to occassionally showcase sporting events on-screen. G/F: Well if it's refined & grown, good luck with them letting you in - go and have fun! Happily, I exit I to swing by J. Alexander's for an all refreshing and well made tall, Bloody Mary cocktail, Complete with Ketel One vodka, a spear of 3 fat stuffed olives, and a bottle of Tabasco to bring it to my level. Mmm. $9? Ok, fair enough. Beats the $65 I had to spend on the perfume 45 minutes later. My main gripe is that it's usually too busy to sit at the bar and the rest of the seating can feel a bit disconnected from the quick drink/conversation ambiance. Also, since there are a ton of places that can offer what this place has without the hassle of parking at the mall - I really don't see myself going here unless I'm already at Somerset to begin with. Great place for a drink to kill time while in the mall. If you're hungry - the food looks great. And so do the people (minus me of course) ;-) read more

Solid, yuppified mall food. The veggie burger is on the north side of decent, even though there are undertones of processed-ness. It is the sauce,and the mayonnaise and cheese which make it. The fries are weak. Don't do the fries. Get the spaghetti squash with marinara. The chopped mediterranean-style salad was ok. A little too sweet, and kind of indistinct. The bar is roomy and they do a strong pour, but the beer list is awful (stella, newcastle, guiness, you get it). Thank god for Sierra Nevada, I guess. The best thing you can do, however, is get that chocolate cake. You have no idea. It is one of the best chocolate cakes I've had at any restaurant, mall or otherwise. It comes with a scoop of vanilla ice-cream, and is just too tasty to convey with words. Service was very funny, because we never really saw the same person twice. Whatever. It's the mall. Eat the cake and gtfo asap. read more

This place is on the "regular" side of Somerset mall. Some ppl swear by this place but it reminds me of a low budget Houstons, but classier than a Fridays. The ribs arent bad...service pretty good. The place is usually always buzzing, but I think the food is absolutely overated. read more

There are some dishes here that I love, including the ahi tuna salad... to die for. Cocktails are good, service is usually pretty great and I love a darkly lit, plush, posh interior. Steak is standard for a prime steakhouse-- so, pretty excellent. Sides were good. Can't wait to go back. read more

All about the Steak. I got reaaaaallly hungry and wanted a TV so I could watch the M v MSU game so I ducked in to the dark abode of J. Alexander's. I sat at the sprawling bar that they have in the front of the well appointed restaurant, where they have a couple of large Flat Screens and promptly ordered a craft beer. They have a handful to choose from like Atwater's Dirty Blonde and a few local and national selections. I was happy. So the menu is like steak this and steak that and steaky steak steak. So I went with the Steak Brazzo, which is basically steak and mushrooms in a mushroom sauce and some lovely garlic mash. The fillet chunks were done just right and the mushroom sauce was as good as any I have had. I would recommend this dish to anyone on the fence of what to go with. Staff was busy, busy, busy but always right there for you. I never had to flag anyone down and this place was jammed to the rafters with people when I visited. I'm coming back, and i'm bringing friends. read more

Very good location on big beaver. We had the nicest waiter. I wish I had gotten his name Talk handsome and veryattentive

I've never had a bad experience at J Alexanders and today was no different. I love that it's a little dark in here, with just enough light to make you look gaw-juss! Our server (Shoshana...love that name!) was very attentive. I love the ice ice cold water they bring to you in the ice cold glass. Quite refreshing. Mojitos were strong and minty perfect. Shoe string fries, are like the only ones you can eat with your fork, and you totally want to once they are served to you. We had the warm beets with cheese and walnuts...SO GOOD! J Als, is just a cozy place to stop in for some good cheer. So stop in! read more

Food was good I believe they were understaffed I ordered a drink from the bar I never received it and they still tried to bill me for it even though I told them to take it off and never mind. read more

I should start out by saying I am not a fan of Somerset. That I have to go there to eat here = automatic star lossage (yes, I make up words). It is a chain restaurant, so eh. I went there to catch up with a friend and did not feel rushed at all, which was great. The food was pretty good and the service was nice. I have to say great fries and the fiance was a fan of the French Dip. I think most would give it 4 stars, but all and all it just isn't my bag. After all chain food in an expensive mall is still chain food in a mall. Here is the breakdown: * Wait staff: Attentive and polite * Drink Menu: Stocked bar and decent wine selection * Menu: American Bistro * Parking: You have about three lots and two structures to choose from. It is on the new (North) side of Big Beaver, facing the road. They have valet if you choose. read more

I have mixed feelings about this review because I actually love J Alexander's. I just recently dined here a few nights ago and was surprised upon walking in to see that it had been completely renovated. To be honest, I hate the renovation. J's used to have a great atmosphere, was more intimate and had a nice class about it. The new look is brighter and more open, presumably to maximize seating capacity, but it's just not the same...almost looks cheap. It's just not the same dining experience anymore. It looks like a jazzed up Applebee's. The ambiance is gone. My boyfriend who accompanied me also dislikes the new look, as does a few friends who've also been here recently. Fortunately, the food is still the same...delicious! I've never had a bad meal here, which is why I struggle giving only 3 stars. If based on food alone it would be a solid 4.5 stars. But I just can't get past the atmosphere now. Also, while its great that there's more seating, the service was lacking in comparison to my previous dining experiences. Perhaps our server was just having a bad night, but the level of service was definitely less than "normal" for this place. Ugly or not, we'll be back, but just for the food. Probably not for nice evenings out or special events anymore though, simply because it just doesn't feel that nice anymore. Hopefully service improves and goes back to pre-renovation standards. read more

very standard jalex food. Issue is this one is pitch dark and needs a renovation when it comes to floor layout. The service is goodm but they check on you too much. read more

J. Alexander's - New American Near Me - Troy, Michigan

I did not discover until about a year ago that this place was part of a chain, when I stumbled across another location out in West Bloomfield or somewhere around those parts. But you know what, I don't hold it against the place at all. The food - mostly "American" type fare, though upscale and polished - is always good. The drinks are smartly made and swiftly delivered. The service, in my experience, has always been impeccable. For me, it's a favorite for business lunches, I'll take clients or partners here and the place never fails me. Never tried it for a date, but I'd be willing to bet it'd work out alright, maybe especially as a cap-off to a day of shopping or something, which would be convenient since it's part of Somerset Mall. And sure - it's part of a mall. Sometimes, there's a wait to be seated. I'd go out on a limb and even say the place sometimes has a problem with being understaffed. But on the whole, it's a good solid restaurant with good food that isn't a hassle to patronize. read more

I am only commenting on the food, service can be spotty at this location. Another chain restaurant, but in this case a good one. Have eaten at locations all over the country and food has been consistently good. I really enjoy the "Alex Salad" and "Pork Tenderloin". All desserts are great, especially the carrot cake. read more

My first time here. I'm actually reviewing this as I sit at my table on St. Patrick's Day. Bottom line.... FANTASTIC IN EVERY WAY POSSIBLE!!! Wait time: Zilch - we were seated immediately at 6:15 pm on a Friday night. Service: Stellar - the waitress was smart and warned me ahead of time of the very spicy sauce that comes with the crab cakes. Food came out quickly and was hot and fresh. Food: Superb! Husband's steak with madiera was great. Deviled eggs appetizer was soooo delicious. Croque Madame was to die for and the crab cakes were wonderful. Full of fresh crab meat and NO nasty bread crumb filler. These are how God intended crab cakes to be prepared!!! If you don't like spicy food ask them for the garlicky remoulade instead of the sauce that comes with it (it's waaaaaay better.) I will definitely be back!! :)) read more

I love J Alexander's! Quality and abundance of food. It's not cheap but you get what you pay for. Their shoe string fries are amazing! I come here about 10x a year for the last 15 years. This place is good for all occasions! read more

Quick shoutout to the woman manager I saw trying to calm down a ridiculously angry customer over a wait time today. Some guests are ridiculous (I work in food service too). As you can guess by the angry woman, you should definitely make a reservation if you don't want to wait over an hour. I don't know what she expected, it was a Saturday night at a busy restaurant. Me and my boyfriend made a reservation but were late for it. We only had to wait fifteen minutes. We've dined here before and both experiences were great. We got calamari as an appetizer, and I have to say I'm usually iffy about the mere idea of calamari, but it was great and the tomato sauce with it was absolutely fantastic. I got the salmon last time, but this time I went for the rotisserie chicken. It was good, but the mashed potatoes weren't as good as I expected. My boyfriend's burger came with shoestring fries, the best kind of fries in my opinion. We got the same chocolate cake both time and it's literally like biting into a slice of heaven, as long as you can stand eating it without exploding after the decadent appetizers and entrees. I also had a great white wine this time, I wish I could remember the name. This restaurant also has a great ambiance. The lighting is great and the lighting fixtures are beautiful. Most of the places to sit are booths, I believe the tables are mostly for large parties. The service was good both times. Definitely a pricey dinner to save for special occasions; worth the splurge. read more

Do you ever just crave a certain meal. Well that was me today. Mr Jacks Chicken Platter. Drive over from Grand Rapids for the platter. Great service and great food make this place a go to stable. read more

J. Alexander's - Mr. Jacks chicken platter. Yummm - New American Near Me - Troy, Michigan

J. Alexander's previously held a top-3 spot in our list of favorite places to frequent. Salmon was the initial draw for me but the Ahi tuna, which comes with "smashed" potatoes and a veggie (which I replace with their out-of-this-world orzo and wild rice) quickly became my usual. Deb would more oft than not go with the steak brazzo (marinated pieces of filet in a mushroom medeira), but was won over by the Ahi tuna as well. As I said, this place was top notch for us for a long time and then seemed to hit a rough patch. The orzo wasn't quite the same ... maybe slightly different prep, or a different orzo altogether? The smashed potatoes arrived cool a couple of times and the cuts of fish or steak just didn't knock our socks off like they so consistently had before. So, rather than break up with J. we simply explained that it wasn't us, it was him ... and took some time off. ------------------------------- Three months later ------------------------------------- Absence makes the heart grow fonder apparently. We stopped in for lunch and did something we hadn't ever done before. We ordered from the lunch menu ... as in "burgers and sandwiches" lunch menu. What a great move ... my bacon/swiss burger may have been the best I've ever had. The flavor was so generous, condiments would have been sacrilege. Large enough to have to cut in half (and I'm not a cut-in-halfer by nature) and accompanied by thin shoestring fries that were void of grease ... amazing. Deb had the chicken salad sandwich and it was loaded not only with large cubes of chicken, but with flavor to spare. I have never ordered a chicken salad sandwich ... just not my thing ... but I tried this and it won me over, honestly. It's served open-face with the orzo/wild rice. Best lunch in a long time and we've had some good ones. We'll be back, of course ... service here is always outstanding. Plus, we have to order dinner entrees before J.A. is completely forgiven. He certainly got off to a great start with lunch. read more

See all

So the reason this restaurant gets two stars is due to the retarded policy they have regarding seating (the food was mediocre...only would have got 3.5 stars just based on that). So we have a party of five, but only 3 people were on time. A table was ready for us, but we decided to have a drink at the bar. The hostess did not tell us that our table would be given away if we did that and that there was only one table available....Smart girl. So we have to wait 15 minutes, which wasnt a big deal, but when the hostess lead us to the table there were 8 tables of 4 unoccupied along with about 10 booths. I thought are you f-ing joking me right now. You make us wait for a table to open up when you could have put two together. It was 730 pm on a Monday night for F@%# sake. The restaurant is not going to fill up. The utter stupidity of situation really put a bitter taste in my mouth read more

Unfortunately this place is really starting to fall off. Four of us came in yesterday and three of us ordered fillets. All three fillets came back undercooked. Two of us decided to send it back to get some of the blood out of it and cook it up a little more but they came back extremely overdone. They never offered to give us new baked potatoes so we had to eat the cold ones when the steaks came back. We've been coming to J Alexanders for years and when the steaks come out right it's a great experience because I feel they have great food. But lately they seem unable to cook steaks properly anymore. This is happening way too often for me to take a chance and go back. read more

Delicious, straightforward "American" food. It is a franchise, but I'm not going to lie, when I walk in, I know longer feel like I'm in a mall in a suburb of Detroit. The decor and ambience (especially when its busy at dinner) is very nice, and I do like how the kitchen is open and the bar is right at the entrance of the restaurant. Now, down to the food. I've been here many many times because my parents live less than 5 minutes away and I end up going there when I visit home. I've got to say that they are consistent. The calamari never disappoints. Its actually my favorite calamari to date- lightly fried and just the tad bit of spicy-ness...is it paprika in the batter, maybe? The shoestring fries are just more fun than regular fries too. I usually order the Ahi Tuna while my boyfriend has had the Prime Rib and the PR Sandwich countless times. The salads are also very well portioned and very good, and I've heard the burgers are good too. The only thing I've had here that was not so great was the NY Strip Steak, but it ain't a steakhouse, so that was my fault for ordering something kind of off the beaten path for this restaurant. Another thing- they don't really take reservations, but if you call them, say 15 minutes before you get there and tell them you're on the way, they'll put your name down so you'll have a spot by the time you get there. Service has been pretty consistent the times I've been here. Attentive enough, but not invasive. Bottom Line: When my boyfriend and I are visiting at home and want to grab a quick bite to eat, we come here. Food is good and its cheap enough that we can splurge a bit on extra sides and drinks. read more

Seared tuna and amazing side dishes. I have trouble avoiding Js when I stop at the mall. But since it is at the mall, it's a kid zone. beware of ankle biters read more

I know this sounds like. 5 year old talking, but, the best chicken fingers I've ever had in my life. I actually didn't even know I was ordering chicken fingers, I thought it was just a fried chicken breast. And now I don't remember what the dish was actually called. You can figure it out, I believe in you! (note: I don't actually believe in you*) *Santa Claus excluded read more

Note to self.... don't order a to-go salad from this restaurant. The same salad I have ordered in the restaurant is pretty awful as a carry out order. The fact that I asked for no chicken on the grilled chicken salad, you would think they would add more veggies, but nope. Live and learn. Nothing else to say. No plans to return. read more

If you like Spinach Qon Queso's, J Alexander's Qon Queso' is the best! It's cheesy, creamy and fresh, ALWAYS! The Nacho's are always fresh and warm! I always enjoy dining at the Troy J Alexander's the staff is always wonderful and friendly. I've never had a bad experience here! Great service and food! I recommend this location! read more

J. Alexander's - Spinach Qon Queso's Dip "DELICIOUS" - New American Near Me - Troy, Michigan

This is a great place for yuppies. Loses one star because you can't make a reservation...which happens to be slightly annoying on busy nights, but it's okay. If you've read my previous reviews, I'm sure you've figured out by now that I'm a serious mac 'n cheese fanatic. By FAR, my favorite mac 'n cheese is at this place. They use a combination of different cheeses and it literally melts in your mouth (and hardens your arteries I'm sure...) For my entree, I tried the strip steak, which was flavored well and cooked to my liking. and DESSERT! Dessert is a must...split the carrot cake with your dining compadre...you will not be disappointed! read more

Looking at the reviews I was kinda iffy about this place. Decided to give them a try and I'm glad I did. The restaurant is nice and clean. Our waitress was pleasant. We ordered the queso and chips for starter which was amazing ! Like AMAZING ! All our main dishes were great ! Overall, I highly recommend this place to everyone :] read more