Highly recommeCalled at 10am they were here around 120p. Ashley was the guy who fixed my issue quick. I had a bad dual capacitor (both the start up fan and the cooling function). Replaced that and was good to go. In and out about 20 minutes. ~$200 for the service call and part install. 1 year warranty on capacitor. My real estate agent recommended them. read more

I noticed that my a/c wasn't cooling. McCarroll was able to send a tech out the next morning at 8:30am. They ended up having to replace the 12 year old unit and were able to send a team out within 2 days to have the new one installed. Further, Mike M. provided me a Carrier unit for the same price as the Payne by Carrier unit I requested because it wasn't readily available. I would recommend their team for technician repair and replacement. read more

Excellent service! Our AC unit stopped working late on a Friday afternoon, I contacted McCarroll and Ashlee called me back but unfortunately he already had 12 appointments on Saturday. They called me back on Monday and came out about 3 p.m. He quickly determined that the blower motor was not functioning, ordered a replacement, and it arrived the next day, Tuesday. He had it fixed and working again very quickly. I was very impressed. Unlike other companies we've used in the past, Ashlee did not spend his time trying to sell us into their maintenance plan. I asked about it and gladly signed up, it will be the best $160 we spend each year with two thorough inspections and cleanings. Ashlee knows his stuff, did a great job! Very happy!! read more

The AC unit in my appartment has been broken for 6 + months now. They have me a replacement unit till the part could come in on the 3rd one. After. 3 months of no responses they finally show up today. The unit was still broken. They spent around 2 hours trying to fix a un to was told was fixed. I demanded that the replacement unit stay as was the agreement till this one was fixed. They tell me that's hurting them to leave it here with me. I understand this I am not a fucking retard, but I am some one who has been dealing with this for 6 months. (The unit was broken when I moved in was told it would be fixed in 2 weeks) they luckily let me keep the replacement unit for now. The actual worst I am not looking forward to them returning read more

Don't do it Find another Heat and Air Company! Total RIP Off! They installed my Rheem unit in 2014 and it was still under warranty and I will never have another Rheem. Had them check air conditioning last June and it never really worked right the rest of summer. Then in October the heat would not work. Before they came back out I received a bill from the June visit which I had paid on the day of the June visit with a credit card. They had no record of me paying so I had to find and give them the card invoice. In October they couldn't fix the heat and ordered a circuit board and other parts. Came back a month later and replaced the parts and left. Next day had to call them back back for no heat and they said it was a frayed wire.Came back a few days later and replaced thermostat. Heat never worked right all winter long and had outrages light bills. Then in April air conditioning didn't work. Called and was told by secretary they had other customers! Finally they sent out a Technician that knew what he was doing and said the motor, another board and control was bad and had to order all parts again. Came out today and replaced parts and have heat and air after another $1,275.00 just for labor since parts were still under warranty. WHAT a RIPP OFF! SIX visits for repair in the last 10 months for almost $2,000.00 that could have been put toward a new unit if this one wasn't still under warranty, which means nothing with labor prices like these. I am still in shock that Mike McCarroll has gone to ripping people off,especially older people living on social security. His dad was my Preacher for years before passing and he is probably rolling over in his grave with what his son has become. They also tried to get me to use another company for repairs, saying they didn't work my area anymore. They are your buddy when they can sell you a unit but after that they could care less. Would refer to the BBB but it would do no good. These people are rude and a con. Invest your money elsewhere or you could have 6 visits and $2,000.00 lost, not counting high electris bills! Shame on you McCarroll Co. Wouldn't even give 1 star if they had a no star! read more

We had McCarrol heating and air install zoning in our home. Once the zoning was completed the job was inspected by the Tennessee Energy department. McCarrol heating/air was to have a technician at the home during the inspection, which didn't happen. I had informed McCarrol of the inspection date well in advance. The job was inspected by a Certified State inspector. The inspector failed the installation immediately. The ducting wasn't sealed to code and was obvious to the trained eye. The inspector asked me for a detailed breakdown of the job to be performed. I handed him the estimate written by McCarrol heating. The inspector stated, "the estimate was not itemized in detail and had no idea what had been done. Except for me telling him what I knew about the job. When we went to the attic to inspect the the zoning installation, he began to laugh and could not believe the zoning dampener and icing probe were installed incorrectly! Funny thing about the dampener was I had told the technician that the dampener was installed backwards due the weight on the arm and airflow direction. Common sense you would think, but I wasn't the trained professional so by this point I had lost confidence in the ability of the installation crew. Once the job was completed I had my AC maintenance performed by another company. When the Synergy technician came to perform the maintenance he immediately noticed the dampener and icing probe were installed incorrectly. Also, the new ducting installed on the AC unit was the wrong size. In addition, my central vacuum line was crushed by one of his employees which I repaired. Luckily the Synergy tech installed the dampener and icing probe correctly. After explaining to Mr. McCarrol of the issues with the installation he became frustrated. To make a long story short, I would use another HVAC company. Not worth the headache, stress and unprofessionalism of Mr. McCarrol. read more

I have called this company 5 times to have them come out to fix my AC unit. They were the company that installed it and it is still under warranty. Every time I call the receptionist tells me they're going to send someone and they never do. This is one of the worst businesses I have ever dealt with. Not to mention their LLC is dissolved on the Tennessee Secretary of State website. I would doubt they're even bonded and insured. DO NOT USE THEM. read more

Our A/C went out sometime yesterday evening & I called them at 8 am to get an appt for a service call. The lady who answered was so friendly & gave me a service time of 10a-12p. I decided to run some errands first thing so I could get some stuff done around the house while I waited for the serviceman to arrive. Well, when I pulled up at 9:58, Joe was waiting on me!! He found the broken part easily (which was very clearly damaged) then waited for 15 minutes to be sure it worked before leaving. I knew it was fixed when I felt cold air coming from the vent before I even went to talk to him! He was very professional & friendly and their rates were very reasonable (I've heard the horror stories & watched Dateline!!). My husband's practice has used McCarroll's several times & now I see why. This is my go-to heating & A/C company in Springfield! read more

On 12/28/15, we contacted McCarroll Heating & Air to report an ongoing issue with our HVAC. Upon contact, employee Daryl stated the unit was under warranty until 2021, & an appointment was scheduled. On 12/29/15, employee Robert arrived, determining the evaporator coil needed replaced. After, employee Daryl contacted us & explained repair cost would be $1,698. Daryl stated the price was higher because the unit actually was not under warranty, & that approximately $600 of the price came from the coil. After discussion, Daryl eventually found that the warranty was valid until 2021, giving a second price of $1,250. We requested a pricing list for the work, & Daryl stated the following: labor - $495 (3/hr work), vacuum/reverse vacuum - $75, service trip - $80, & 10lb of freon - $610. This total comes out to $1,260 ($10 difference). When I explained the pricing simply did not make sense because if the previously stated part was approximately $600 prior to warranty, then the total should be approximately $1,000 after warranty. Additionally, I explained that I didn't understand how freon could be $600 when it was topped off previously & did not cost $600. Daryl stated someone made a mistake & did not charge properly. Eventually, Daryl stated he priced the freon incorrectly, & that it was actually $240 instead of $610. Simple math brings the price to $890. However, somehow, the third quoted price came to $1,033. As such, we requested yet another pricing list. It was at this point that Daryl stated, "Honestly, I'm trying to give you a fair deal, I don't know how he's getting these numbers. I'm just telling you what they've given me." I then requested the owner, Mike McCarroll. I explained the issue & requested a price list for the third total of $1,033. Mike stated the labor was $495, & I asked, "Next?" Mike then stated, "Jesse, it doesn't matter, our price to do this is $1,033, & that's the lowest we can do it. It doesn't matter what's what, okay? [...] We don't break service prices down." I then explained Daryl previously did, twice. Mike responded, "Well, then you know." I explained that the prices did not add up, and thus I was requesting his assistance in the prices. He then asked me to hold. Upon return, he provided the totals as: $298 - drier, vacuation, charging the unit, & "so forth," $240 - freon, & $495 - labor; a total of $1,033. When I asked again what the prices were for, he stated it was for drying, vacuation, & labor. He then ended his explanation, stating, "Now Jesse, you've taken enough of our time." It was at this point that I explained we were on the phone nearly an hour with Daryl & quoted multiple prices. He then stated, "To put in a coil will cost you $1,033, what more do you need to know?" I explained I would be contacting the B.B.B. & that it was clear what was occurring. He stated, "Jesse, contact the BBB, I'm a member, I will respond." I again attempted to explain our frustration, & he stated that Daryl was new. I explained I understood that, but that I expected him, the owner, to explain the prices, & instead we were basically told to deal with it. He responded, "What do you want me to do?" & in response I stated I wanted him to be a good business owner. He then retorted back, "I've been in business 37 years, how long have you been in business?" When I explained that I felt he was taking advantage of us, he asked how. As I began to explain, he stated, "No, I don't want you to go through the whole thing. I've already heard it." I told him once more that I would be contacting the BBB, & he stated, "I'm not afraid of the BBB at all." In conclusion, if the original quote had been $1,033, or if Mike would've explained the obvious & still unclear pricing discrepancies, this situation would be completely different. Instead, I observed & experienced extremely questionable business & customer service practices. To be clear, Daryl, in my opinion, was not the problem. He was a new employee and mistakes are made. The core of the problem, in my opinion, was Mike McCarroll, who was unwilling to understand why there was an issue. The total price absolutely should have been $890, as simple math dictates. However, we would have been willing to pay the price of $1,033 had Mike simply been willing to explain how they were getting the numbers instead of leaving the impression that they were pulling numbers out of thin air. It's additionally scary to think that we could've potentially paid the original price of $1,698 had we not debated the point. I don't expect companies to be flawless, but I expect to be listened to, my questions answered, and my concerns addressed. Unfortunately, that simply did not happen. I would recommend that this company be avoided based on my experience. Call Time: 1 hr. / 9 mins. EDIT: We had our issue fixed for $400 (labor + parts). HVAC unit now works just as it should. We of course did NOT use McCarroll Heating and Air, as they are clearly terrible. read more

McCarroll installed an entire system in my house, including replacing the old duct work. The installers were professional and friendly, and they did an amazing job and at a great price. I highly recommend them. read more

We use McCarroll Heating & Air at our home and our business. They are responsive with great service and reasonable prices. I would highly recommend them to anyone. read more

HVAC went out on the 26th. Coldest day of the year so far. Bad heat exchange on our 10 yr old unit. We called at 8:10 am and Gary with McCarroll was here at 8:45. He tore apart the unit and showed us the heat exchange which was totally shot. He called back to the office and got us on the schedule for a replacement. The owner of the company went out of his way to get us a replacement and didn't try to up sell us or rip us off with a more expensive unit we didn't need. We were expecting to pay around $8000 based on what we priced online. The quote came back for a unit better than what we had for $6500. The guys were here at 7:30 am the next day and were done with the install by lunchtime. Total professionals that really seemed to care that we had no heat and went out of their way to get the new unit in with as little inconvenience to us as possible. Mr McCarroll even dropped our paperwork off that afternoon and inspected the work done and went again out of his way to answer all our questions and made sure we were 100% satisfied. I can't say enough good things about our experience! We will be using McCarroll again for all of our HVAC needs in the future! read more