The company owner requested that we remove my wife's online review instead of addressing the…read moreserious concerns we raised. After I pointed out a defect in the gutter installation -- a visible ¼" hole near a gutter seam that should have been properly sealed metal-to-metal -- Chris responded by calling me a vulgar name in a foreign language I understand. Unfortunately, this incident was only the latest in a long series of problems we experienced with Precision throughout our project.
We hired Precision to replace our roof. On the first day, workers threw a 4'x8' plywood sheet into our front window casing, requiring repairs. We also found large gaps between plywood sheathing panels. Defective shingles were installed across the roof, but Precision disclosed the issue only after installation was complete. During installation, crews worked through heavy rain, and one worker fell off the roof before being caught by his harness. Ridge vents were also improperly fastened, with nails driven through random areas instead of designated slots. Nick and Alex supervised this phase.
After a warranty claim for the shingles, David oversaw a complete tear-off and second roof installation. During this installation, rain entered our attic because the roof was not properly dried in despite repeated requests. We had to place buckets in the attic while the crew attempted to tarp the roof during the storm. David also installed plywood sheathing with excessive corner gaps, used window flashing tape around the eaves, which is not specified for roofing applications, and screwed a chimney cricket directly into the masonry, damaging the chimney. We then requested David's removal from the job, and owner Ben agreed to a second tear-off and third re-roof due to the severity of the issues.
Jim supervised the third installation. By then, we felt forced to monitor nearly every aspect of the work ourselves. We had to ensure plywood gaps complied with code and discovered two skylights improperly fastened without adequate support.
The gutter installation created additional issues. One worker put his weight against our kitchen door while holding a ladder in his arms while another climbed it, creating a serious safety hazard just as my wife was about to open the door. The installers also arrived without the correct gutter hangers and modified them on-site. It turned out they were using the wrong hangers.
When we received the invoice, it contained multiple incorrect charges that required revision and negotiation, yet we were still threatened with a two-week payment deadline. After corrections, we paid on time. We later discovered additional gutter defects, including 4-foot hanger spacing, despite manufacturer requirements for spacing every two feet, violating both manufacturer instructions and Oregon code. We also found a blocked edge vent that had not been ventilating for 18 months because the roof opening had been cut incorrectly.
Precision sent Jim back to add hangers, but he used the same incorrect hangers that visibly dented the gutters. Precision agreed to replace those sections and reinstall a misaligned and damaged fascia board. It took two attempts to reinstall the fascia correctly after we spent significant time sourcing and preparing replacement boards. We had to help install fascia boards because they did not have enough workers to help Jim.
During the latest gutter replacement, we discovered improperly cut drip-edge flashing corners with visible gaps that remain unresolved, also a code violation. The crew also forgot to cut a hole for the downspout outlet, leaving water unable to drain from a long gutter run.
Throughout the project, Precision never performed a walk-through or identified defects themselves; we had to point out every issue. My wife was also treated in a vulgar and condescending manner by several workers.
Overall, this project, which cost $50K, involved repeated installation defects, safety hazards, property damage, code violations, billing disputes, poor communication, and unprofessional conduct from workers and supervisors alike.