I want to acknowledge that since I posted my original review, Campbell Lawn & Irrigation has made a…read morereal effort to make things right. The issues I described in my original review were frustrating, especially the missed appointments and lack of communication. That said, the company has been much more responsive and communicative since then, and they have gone above and beyond to address my concerns. I appreciate the accountability and the effort they've shown. My original experience still happened, but I also think it's fair to recognize that they have worked hard to regain my trust.

Bottom line: this is an incompetent company with garbage customer service, so please do yourself a…read morefavor and don't make the enormous mistake we made by hiring them (twice). This was the second time that we discovered that our sprinkler system was leaking after Campbell worked on it. In late 2023, their poor workmanship resulted in leaks so severe that Campbell had to generate a letter for us to send to the water company confirming that it was their fault that our water usage was so high- and not ours- so that we could ask for an adjustment to our bill. In 2025, we hired them again (I know, shame on us) to do our spring service on April 16th. The next day, we discovered that the system was leaking where Campbell had replaced a solenoid, so we immediately contacted their office to request that someone come out and quickly correct the problem. Their admin told us she would get us scheduled ASAP, but then we didn't hear from her, or anyone else in Campbell's office, for a week. On April 23rd, she finally emailed us to tell us that Campbell was unable to come fix the damage they had caused until May 8th- more than three weeks from the initial job that they botched. We called asking speak to one of the owners, Colby, but no one ever responded. On the morning of the 24th, having not received any response, I filed a formal complaint with the Virginia State Corporation Commission. I emailed the office Thursday the 24th, to advise that we had been trying unsuccessfully to elicit any kind of response from Campbell, and requested again that Colby contact me, as I had worked with him before. Their admin told me he was "in the field" and unavailable. She asked if we would be at home over the weekend so that Campbell could send a crew to fix their work, and I confirmed that we could make ourselves available. A couple of hours later, she rescinded that offer, claiming that they were "fully booked." I called to let her know that I had filed a complaint with the SCC, and she shrieked at me and hung up. After not hearing from Campbell for another four days, I emailed the other owner, Taylor, directly on April 28th to ask him to contact me. He never responded. Instead, their awful desk admin replied to me on April 29th claiming that I had reported Campbell to the "Business Bureau" (I assume she meant the "Better Business Bureau," which was false anyway, as it was the SCC) and that she interpreted that as a change in our "desire to keep the appointment," and asking me to clarify. I asked her AGAIN to have Taylor or Colby contact me, and left both of my phone numbers and my schedule. She claimed, despite their inordinately "busy" schedule, that they were both at a conference, but assured me they would contact me the next day. She then emailed me on the 30th to claim that their travel had been delayed, but assured me (again) that one of them would contact me the following day. Finally, on May 1st Taylor actually called me. I ran him through the entire summary, and he claimed he would get it fixed, and also sent me a follow-up text message claiming that he would be in touch the next day. Anyone who has read this far will know what's coming next: Taylor in fact, did not contact me the next day, May 2nd. Instead, he sent me an invoice for the still-incomplete work. Campbell didn't correct leaks in our system until May 8th, and when the tech arrived, he expressed total confusion regarding why it took weeks to send someone to complete less than 30 minutes' worth of work. Oh, but don't worry- Taylor texted me the very next day to eagerly check on the status of his payment. At this point, I was done chasing him and his company, and sent him his ever-so-precious, ever-so-sought-after check for payment in full, along with a letter expressing how disappointed we were. Save yourself the hassle and don't hire these people. But DM me if you want to see even more details, including the screenshots and time stamps for all the times I tried to get them to actually do their job.

I have used a multitude of landscaping, irrigation, and lighting service providers over 30 years…read more.. Hector and his team at imperial irrigation and lighting are the best. Knowledge, expertise, communication skills, diligence, and industriousness are what Hector and his team are about. If you want irrigation, lighting, or a large sod install project done and done right -- call Hector.

Imperial Irrigation & Lighting did an excellent job installing the irrigation system for our home…read morein Giles Overlook. Hector and team provide quality work with a personal touch. We definitely recommend Imperial Irrigation & lighting! They are the best!

I signed up for nobody's fault insurance and got my new system enrolled to be served by Bio Green…read morein 2018. This year I had all the issues and failed to reach any manager to escalate my issues. There was a leak at Zone1 and the raised the issue end of Jul. I got the maintenance technician to identify another leak at the joint to the backflow. After a long struggle to get this scheduled and fixed. The crew came, fixed the joint leak and ignored the Zone1 leak. Aug, Sep and now in Oct and still I had to turn off my system because of the continuous leak. I have been calling the office to try to schedule this fix. They came back in Sep with an estimate to fix. Since then I have been trying to tell them, I will pay any amount of money but fix it. Today I called the office trying to reach a manager. Mr. Zach answered the phone and informed me ALL managers are busy in a meeting because they upgrading the system for the PAST TWO MONTHS. I asked for a supervisor, again the same answer that all supervisors are in the field. Mr Zach went even further to state, he KNOWS what the manager will tell me and he is happy to cancel my winterization schedule tomorrow. To be honest with you, I am at a loss of words for such customer service. My lawn is turning yellow over summer because no one cared to service the lawn. More importantly, although I did not even talk about insurance I paid for, offered to pay whatever needed,I am unable to get anyone to put an effort to do. I explained to Mr. Zach over the phone, that his crew when they came and left estimate last time, I was at home, and no they did not knock the door and they left in less than 10 min by just looking at the muddy zone1. Amazingly their estimates kept changing of the root cause, starting with maybe car by mistake drove over the sprinkle, to now leak is under a tree and maybe the pipe got broken by roots. In the end, it looks for me they just checkbox when they come and quickly look to leave with no care to really serve. It is impossible to get someone over the phone to address your issue. -- Update -- Received a termination note :) -- Update -- apparently, the practice is to claim anything, put full-time manager to fix yelp and ignore answering customer complains. Heard from a neighbor it is their common practice upselling insurance and always stall to push for renewing the policy when they fail to fix. Funny how they rendered the issue no reply from my side. Happy to post email communications and video of how their service estimate is done. BBB complaint filed and will take it more to the Department Of Professional and Occupational Regulation for their male business practice. Look at how they are replying to any complaint immediately on yelp, if only they cared to do so by answering phones and emails, they would actually be better.

I became a customer of biogreen on the recommendation of a neighbor. Their customer service is one…read morethe worst I have dealt with. Calling multiple times, getting a different answer each time I call. I have had them tell me to get services they recommend after they told me to drop down to the lower tiers. It would have been cheaper to stay at the higher tier if you include all the recommended services. Add to that I asked they come out and seed some spot areas. They told me they would try to be out within the week. Do you know when they came? 3 months later. Well guess what, I already seeded it myself. Do yourself a favor and find someone else.

Recently had to call and schedule the backflow test for the county. The scheduling process was easy…read moreand quick. They came last year and did the backflow test already, so our number was still in the system so our records were easy to locate. They gave me a timeframe of the hours between 8-12pm. I requested for a text to be sent out 30 mins prior before arrival and the automated system texted me at 9am. Dave came around 9:15am and said it would take around 10 mins to check everything. He came back and said that there may have been a leak and I'd have to pay an additional $60 for his time. He came back and said that there was a tiny rock that was caught, which was why the back flow preventer was leaking. He only charged us an additional $30 instead of $60, but this was an easy fix which took about 5 mins. Honestly, the additional $30 was not worth it imo. The entirety of the appointment took about 25-30 mins. Giving 4 stars due his honesty and his professionalism.

Bait and switch tactics to look out for. Pacific Lawn Sprinklers provided an option for a free…read moreestimate to review drainage solutions. As a part of their appointment confirmation process, they updated it to a service call with a $120 fee, making it quite easy to click 'confirm' without reading the details. After the 2 minute service, the technician admittedly felt bad he needed to charge for a service call and recommended I reach out to Support to waive the fee, which Support declined.

They were supposed to come out to give me an estimate never showed, Then couldn't get them to…read morereturn any phone calls, After multiple attempts.

Consistently super job from the landscape crews each and every week! Mowing, fertilizer, and…read moreaerating treatments have transformed a newly sodded lot in one short season! It has been with pleasure to refer to friends and neighbors! Consider this hardworking, quality committed, company for your landscape needs. ~bill p