I was disappointed with my experience. Customer service was lacking, and the interior cleaning was…read morenot acceptable. The car was not thoroughly vacuumed, the windows remained dirty, and the door jambs were not cleaned. I had to clean the door jambs and vacuum the interior myself after returning home due to the poor quality of work. For $36, the service felt like a basic drive-through wash. I expected a higher level of attention to detail for the price. Based on this experience, I will not be returning and cannot recommend this car wash.

The customer service was horrible to start off with. The service was horrible the interior was not…read morevacuumed good at all the inside was barely wiped down my rear window was still dirty. no fragrance would use which was part of the package I purchased. I basically paid $36 to go through a drive-through car wash. I wouldn't recommend this place to anyone. I have pictures of the sloppy service that I can post as well.

This is my second favorite car wash in the greater CLT area! They do a great initial scrub and…read moretheir drive through brushes are thorough. It's a little pricier than other, similar car wash spots, but I think they know they're the only game in the area (again, I still think they're totally worth it, if I can't find my favorite). At Halloween they also do a "spooky wash" / it's not for kids, but it's a lot of fun! They have free vacuums, sprays and terry towels to take care of the interior after the exterior gets a shine! You won't be disappointed here!!

First in line this morning. Friendly staff. Very efficient. Great vacuums, towels and cleaning…read moresupplies.

I did the 24h touchless carwash and it was quick and easy. The wash was excellent for the price.read more

I want to take a moment to send a shout out to Galleria Express car wash... the gentleman of the…read moreday is "Phil". I just so happened to be visiting Matthews after a recent move and when I pulled up was having troubles with the payment machine due to my error...and a sweet guy name Phil came to assist me.... but the funny thing about it was I had been going there on their monthly special for sometime now over a year and just the fact that he knew me and was asking where had I been? I mean it was just so nice to know that the old Customer Service still stands strong where businesses knew all of their patrons by face or name...THANK YOU so much Phil for being so cordial and kind and making my day! I hadn't been there in months and to be recognized was nice! I will be referring Galleria Express every time I can and come back to the city of Matthews.... KUDOS to you Phil! Take care.

I started going to this car wash because the one closest to my home went up in price. IMO no basic…read moremachine car wash should cost more than $10 ESPECIALLY when it doesn't even fully wash your car. I'm thoroughly annoyed that now this car wash is also $15 for a basic wash that doesn't completely wash my car. I am not the kind of person to pay $20+ for a machine wash. I refuse. If I'm paying for a machine to wash my car, MY CAR SHOULD BE WASHED. There was still grime, bugs, and bird poop all over my car. (I didn't get pics of the 3 bird poop spots I had to scrub off). I do appreciate they have a free air pump though ... the only reason I gave 2 stars instead of 1

I have been an Ultimate unlimited customer since they opened with excellent results. I have only…read morebeen met by friendly personnel will to assist me if any assistance is needed. They provide very good window and bug cleaning products as well as mat cleaning stations. I am very pleased with Rip Tide and would recommend you try them.

Fantastic facility, well maintained and extremely clean. Not too many of these spots left and the…read moreowner maintains it perfectly! Everything works!

This place is absolutely amazing and the owner is so kind, helpful, and friendly. A little back…read morestory we have a 35 ft travel trailer. Our new home does not allow for RV's of any kind to be pulled into the neighborhood. We were kind of in a pickle and really didnt know how we were going to wash our rig thats been sitting for a year. Looked around at some truck washes and it seemed like no one really wanted to help. I was going to give up and saw this place and thought well lets just drive by and see if one of their wash bays would be big enough to wash it there. We swung by and parked, went to check the specs, and the owner came out and made us feel comfortable about washing the rig there. The wash bay cleared the rig with no problems and now shes all clean. Thank you so much!!

Car wash was fast and easy but once I got to the self service vacuum area I noticed many parts of…read moremy car were still dirty. The roof, side mirrors, and the metal between the door and roof of the car on all sides were still dirty. Self service vacuum was easy to use and included with the car wash. For the price of the wash I did which was the second most expensive ($20 or $25 I believe) I would not say it was worth it. I think I might try a different wash in the area and compare.

I'd like to start by saying I don't usually go to car washes bc I prefer to hand wash my own car. I…read morewas in town visiting family and my car was filthy from the 7 hour drive. I saw good reviews for Sam's so I decided to arrive early morning. I purchased the $23 service which included all of their offerings. For how dirty my car was, the machine did a solid job. I followed up with a soft cloth on the areas that were missed to bring my car closer to my standard of clean. The facility is clean and spacious. The vacuums are nice but don't have good suction. A nice perk is being able to go back within 4 days of my wash to get a second wash using the code on my receipt! Overall, it's a solid place! P.S. all car washes aren't perfect and some vehicles need to be prepped before entering. For example, if you have excessive bug splatter or an old school antenna, it's best to remove before hand to get the best results and avoid damage.

Josh did an excellent job, got all the nooks and crannies most detailers typically miss. The wheels…read morelook better than when purchased, I highly recommend.

All Shine no Grime always gets out vehicles looking like they came off the new car lot. highly…read morerecommend this company. impeccable company that is worth the month spent!

This self-service car wash did a great job today on my wheels and the plastic trim panels though…read moreonly the high pressure hose worked today. I was not able to get the low pressure scrubber to pump our any soap or water so the wheels and trim panels on my car didn't get as good a treatment as I would have liked. A half-dozen brick-lined bays and the place is reasonably clean. I'd use this one again if I am in the area. [Review 14252 overall, 1575 of 2020, number 2687 in North Carolina.]

Soap doesn't even come out when you choose high pressure soap, and there's no one to call.read more

Terrible owner and company. Told my my vehicle was too dirty to allow me to use the wash. Do not…read moreuse this joke of a car wash.

Hello I have been trying to reach put this place do to a lost bag that it was forgotten in here in…read moreJulie 15 2-3pm I have been trying to reach out the place to see if they can show me the cameras or to see if the cleaning guys see it but no answer please if you can give me a call to 7049306045

*vaccum broke* no signs or warnings. Drove here to vaccum my car. Vaccum took my quarters and…read morewouldn't return them. Seems like other customers dealt with this but they don't care to fix it while collecting money.