This is the first time I have worn this white suit and the jacket has a yellowish brown and a pink…read morespot on it this is suit is for my church function that I do every first Sunday and now my suit is ruined and I'm told they will get with the manager and let me know what can be done very disappointing with the service and I need a suit for this Sunday and today is Wednesday, June 3

Jason at Parmer location is excellent. Young man dilligently works hard, & takes time to make sure…read moreyour clothes are cleaned correctly.

Sadly, the service has gone down since the change of ownership. When I dropped off my shirts for…read morelaundry, like always, I inquired about the new rates. I was told one thing then when I went to go pick them up, the rates have gone up significantly also the shirts were dry, cleaned when I had asked them to be laundered. No apology, nothing done to make it right. We won't be using them anymore.

Been a customer for 19 years and always satisfied with the prompt and quality service. Take your…read morebusiness here and you won't be disappointed!

We consistently have clothing articles missing for weeks, incorrect items (NOT OURS) delivered to…read moreus and other items charged to us that a) aren't ours and b) aren't in the delivery. We have complained at least 4 times over the last 12 months and nothing changes. Their business model of off site cleaning and delivery DOES NOT WORK.

We've been customers for about a decade, and happy with the service provided. Since the move to the…read morenew location however, service and employee attitude has plummeted. Despite taking and picking up clothes frequently, a few shirts somehow were never given back to us for well over a year. When an employee finally realized they had the shirts, somehow they blamed us for their oversight. Worse, two of the shirts were soiled on the collars, and not the kind of soil that would come from wearing them. The employee there at the time, and young man. was very argumentative and took no responsibility for these issues, saying the shirts were dusty from being there for so long (again their fault). We were again charged for the two shirts to be cleaned (again) that were soiled while they were at the cleaners. Despite the geographical convenience of this location, we are done with them. An overhaul of employees and customer service training is clearly in order for this location. To Steiner Cleaners: it's okay to make a mistake from time to time, just take accountability for it when you do.

If I can give 0 start, I will. I took my $2,500 Burberry coat to this place, expecting professional…read morecare, but they damaged the fabric around the buttons and broke a drawstring. When I brought up the issue, the owner refused to take responsibility, claiming the fabric was "too weak" - yet they never warned me before cleaning it. Instead of offering a solution, the owner told me to go elsewhere for cleaning and they had no interest in fixing the damage. His attitude was terrible, showing zero concern on customer. The best they offered was a refund of the cleaning fee, which does nothing to compensate for the damage to an expensive coat. A reputable dry cleaner should stand by their work, not dismiss valid concerns. If you care about your high-end or delicate garments, I would not trust this place with them. They just won't take any responsibility. Extremely disappointed in their lack of professionalism, accountability, and basic customer service.

The employees are unfriendly, especially one of them (she is the one with eye-glasses, short hair)…read more Parking is always a problem because they block it off to prevent people from parking. When you try to park, they rush outside and act rudely as if you're just trying to park there instead of being a customer. When you tell them you're a customer, they give a ridiculous response like, "How was I supposed to know?" The ironing quality is poor; shirts are not properly ironed. They can't remove stains at all. And they are very expensive. I do not recommend this place.

Had an emergency for a last minute event, Brandi was able to help me with 24h turn around…read more Professional and prompt, they know what they're doing! Been a customer for years and many more to come. Peter Larson

BEWARE!! They Ruined My $330 Wool Shirt!…read more I only had one experience here, and it was enough to make sure I never come back. I brought in a No Nationality 100% Wool Overshirt ($330) that they completely ruined. It looks like they threw it into a washer and dryer, it came back misshapen, shrunk, and unwearable. I was understanding at first, hey accidents happen right? Nordstrom still carried the shirt in another color, so I replaced it myself and simply asked the cleaners to reimburse me for the damage. I've now called multiple times over four weeks, and every time I'm told "the manager will call you back." The call never comes. To make matters worse, on one call they forgot to put me on hold, and I overheard someone in the background say, "Ohhhh, it was wool." So they knew they ruined it, but still refuse to take care of it. If you value your clothes or your time, don't risk it here. Their lack of accountability and customer service is unacceptable.

This place absolutely sucks if you're an early person who wants to get laundry done. Every Saturday…read moreor Sunday that I've come here has been a mess. Being that this is a public laundromat you would think you had access to the machines you came for unless being used by another patron. Not here!! The staff use 99% of washers and dryers and put " OUT OF SERVICE " stickers on the rest while using them. Then when I asked about using the ones that were labeled out of service because I could clearly see they were working, I got told I'll just have to wait. Mind you all of this was said in Spanish because no one speaks English here. Why can't the public use public things and whatever this clothes washing service this place offers be done and finished well before or after hours? 100% disappointed.

This is a very busy place doing what looks like large commercial laundry. There are some smaller…read morefront loaders. We used one (of four) two load washers. It was $2.50 for that load. They do take credit cards. (It places $12.00 charge to be corrected the next day or so). And a smaller dryer (which is not small) was $1.25 for the initial 25 minutes and then you could add another 5 minutes for each 25 cents additional. Our load was dry for the 30 minutes. I'll update if there is an issue with the credit card charges. We went on a Wednesday so most of the machines were busy with the wash and fold business. But every thing went well; and they mentioned that they have a card you could purchase to use with credit on it to not need to use your credit card like that. We're just in town for a visit so I don't know about that. Most machines were used; with a few not working.

Walked into the cleaners on a Thursday, where two ladies were chatting away...I waited patiently…read moreand finally serviced. Gave them three dresses ( not lined) one short and two mid length. Was told to pick them up on the following Tuesday and was provided a pink slip and told that I could pick them on Tuesday morning. I did not notice that the pink slip they provided, did not have a price . I showed up on Tuesday and they were not ready and I was told to return in the afternoon. I returned in the afternoon and was told that I owed 66.00! Wow! I asked how the price was determined, she replied they are all $20 plus tax. I questioned why the price was never written on my ticket and she could not give me an answer. I also asked why the short dress was the same price as the other two. She could not give me an answer. There was nothing special about these dresses and next time, I will wash them myself or find a more affordable and customer service friendly cleaners.

Not as good as it used to be. I've had several things damaged recently. They did their best to…read morerectify the situation but it's disappointing that they aren't as careful as in the good old days.

MY LAUNDRY WAS STOLEN AND THEY TOLD ME THEY DIDN'T GIVE AN F! I believe my laundry was stolen by…read moreeither the female attendant or a co-conspirator. On June 19th, 2023 I was in the facility and she asked me how many machines I had. When I told her I was using 3 of the 8 load machines and 2 of the 6 load machines she said "wow that's a lot of laundry." I said yes, that I had not been to the laundromat in years, had cancer but was feeling good today so wanted to get it all caught up and done at once. I then heard her on the phone speaking to someone about "there's this girl with laundry..." I tuned it out because I wasn't the only female there at that point and she works at a laundromat but in hindsight it all makes sense. She had been at the folding table folding laundry for those that pay for that service the entire time I was there. When my laundry was ready to dry she pointed to the dryers closest to her. I figured she was doing me a favor and pointing out the best dryer or something so I went where she pointed over to the corner. I had to separate the clothing that went into the dryer from the air dry laundry. I did this to all 3 of the 8 load machines I was doing this while doing my best to keep my eye on the machines that were still waiting for me. I would grab laundry - look - repeat. You get the picture. At this time the attendant disappeared. I finished all 3 of these machines and moved onto the 6 load machines which were in another row over. Machines number 18 & 19 and there was someone else's laundry in machine 19. The gentleman who had just started the machine was still standing there and told me it was empty when he got to it. He was holding an empty basket and I saw no clothes of mine in the window. I started looking in every direction, in all washers and dryers and at everyone's laundry they were folding, in their baskets and challenging people who were leaving. I went to the attendant who had returned to the folding table and told her someone took my laundry. Her response was "are you sure?" I stared at her and told her " yes I'm sure." I went to the machine, put in my card and showed her that I had paid for the use of this machine. I asked to see the cameras. She told me she didn't have access. I asked then who did? She told me only the owner. I asked for the owners name and number and her response was "I don't know ." REALLY? I said "you don't know who you work for? You don't know the name, number, who pays you, and who makes the schedule?" She tells me no. I told her I'm calling the police to report it. She then tells me "just leave your name and number for the owner. No need to call the police." I told her I would leave my name and number but I was still calling APD. Now why wouldn't she want me to call them? SUS Then I noticed another man in the facility who had been there for a good 30 minutes but I hadn't really taken notice of him before. He was clearly an employee. I told him that someone had stolen my laundry and asked if he had access to the cameras and if he had the owners name and number. His response was "No he didn't to both questions. IDGAF. Do what you want. Don't involve me. Call the police if you want. IDGAF." Nice. Helpful guy. I have never heard from the owner. I have money on my card I want refunded. I filed a police report. I know dam well nothing will come of it. I know my clothes are gone, but I know someone who works there took my laundry or gave someone a tip to come take it OR they at the very least knew the owners information and didn't bother to share it which to me, makes you just as ridiculous AND guilty as the person who stole someone else's laundry. What sad human beings that they DGAF when someone else gets their most basic things stolen from them. I know there are others in worse situations, but if they will steal your dirty underwear and socks they will steal your last $5 and your purse. LOOK OUT AND WASH YOUR CLOTHES ELSEWHERE. IF YOU ARE THE OWNER CONTACT ME IMMEDIATELY. THE ONLY WAY I WILL TAKE THIS DOWN IS IF WE SPEAK! RIDICULOUS I HAVE TO GO TO THIS LENGTH TO HEAR FROM SOMEONE.

I've had things stolen by staff from the washer and dryers. Wouldn't recommend this business. Had…read moreto file a police report