- rating here for sure. This place sucks! We went there after going to the ER at about 4a, lol. The lady said "she's rebooting her register, haha!" We waiting a half an hour at the order speaker as a line as cars lined up behind us. Some left, some waited. We then drove to the pay/pick up window & no employees were there. I could hear a radio playing behind the window. I then called their phone number & it just rang (their phone is next to the "pilau" shake machine, ooI called the Kaneohe location but their phone line had issues (it rang, clicked & nothing. This place lacks giving ANY customer service & out orders are incorrect most of the time. It takes seconds in double checking customers orders. Customers are thee ones who pay your bills, you know the paycheck you receive, that paper! read more

This Jack and the box has gone down hill in the last year they are rude get our order wrong all the time and even have the balls to argue with us on numerous occasions read more

I get great service at this Jack in the Box in Kailua. The staff knows how to serve up deliciousness for a few bucks. The dining area is always sparkling clean and the restrooms are too. The manager is a guy who really cares about good food done right. I order several items that require special instructions and I've always been pleased with the food. I appreciate this clean and affordable fast food restaurant in Kailua. They offer the best value in very good fast food with exceptional service. read more

Horrible customer service . Messed up our order. Blatantly ignored us at the window! Get another job if you're so unhappy Saturday night shift, lady. read more

Went to jack in the box drive thru in kailua this evening...ordered a sour dough jack combo and both the burger and curly fries were not even warm when i got them.. Probably wont go again read more

Ended up ordering food for myself and coworkers. Had to repeat myself four or five times for the same item, before they finally got it correct. Then I received the food, which was missing more than half the order. This wasn't an early morning, 2-4 am, or a late night 10-12 pm order. It was 7pm. No excuse, terrible service. read more

2 March 2021 Great variety, good food at a fair price - the people make this place great! Friendly and definitely Covid conscious, they always go out of their way to make sure you're satisfied! read more

Just went through the drive thru on my way out of town, opened my "supreme croissant" and was disgusted to find MOLD on it!! Not to mention it's totally squished and the grease as soaked through the bottom of the box. I don't know how long it's been sitting in that restaurant but this is horrible. Also, it wasn't even the right order as the sandwich was made with ham instead of real bacon. Never going here again! read more

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Nisten and Nora are amazing!!! They keep me coming back every day! They are so kind and always helpful when I order! If you visit jack in the box they will make your day!!! I love these ladies! They always crack me up when I go through the drive through! Definitely worth every trip to jack in the Box! read more

This place sucks.. I should have gone to Taco Bell across the street. We have a houseful of sick people. So instead of cooking tonight, jumped in the car to get some food for everyone cause the energy level to cook and clean wasn't there. But the grief and chaos caused by Jack in the Box was even worse. Simple order I thought it was. 2 munchie boxes - the chicken tater sandwiches tasted old and made my stomach turn making me feel worse. So did my daughter when she ate hers. Two Breakfast Jack combos and two kids cheeseburger meals. One side Breakfast Jack. Tried to keep it simple and ordered the drinks all Sprites except for one Vitamin Water. Just me in the car doing the pickup. They took awhile. Which I guess ok. I get it. But the wait was horrible that when I got my food. I didn't take the time to check it, I jus wanted to get home already and other people behind me waiting also... I get home, hungry kids. I assume the kids meals are properly bagged. No it wasn't. The sandwiches were wrong, like do they do that on purpose cause they imagine we gonna get home and pass the bags to the kids? Cause yes, I did that. So some kids gonna jus eat what they are given, some gonna wait to expect what they wanted. My house got both. So some kids ate what the other kids ordered. The cheeseburger was cold - I live down the street. How it gonna be cold. The breakfast jacks weren't hot either but why you gonna put the breakfast Jack sandwich in the cheeseburger meal bag and vice versa.. who does that? I had some unhappy kids as well as some sicker stomachs than we originally started off with, like I said the munchie meal box tasted not fresh.. yeah yeah, save me the grief that it was oily food. But like I said, we were sick and didn't want to cook and clean. I regret everything about going there. It was a huge waste of $49. read more

For one very rude for two forgot to give me my drink so I go from the drive threw to te front walk in give the rude employees my receipt to get my other drink because I was only given one outa two large drinks but no the employee crumbles up the receipt and said he gave me it. (I wouldn't of wasted my time and cane in to get it ). On top of all that both the munchies food was straight shit. Literally the fries looked like it came from a kids mean. Come on jacks in the box. Is this good costumer service? Not to me kinda don't wanna go kailua jack in the box read more

Every time I visit this Jack in the Box the food comes out super fresh and efficiently. The staff is super friendly no matter what time of day/ night it is. 10/10 recommend this location! read more

Management needs to figure it out!! Pulled up to drive-thru at around 1:00 am. Sat there for a few minutes and was then told to proceed forward - without ordering anything. The lady, who honestly looked like she just woke up from a nap opens the window and tells me that they were CLOSED!!! Because she was working ALONE!! First of all, if it says 24 hour I'm sure that means all hours of day?! So I say whatever and drive off. I'm sitting in the parking lot decided where now to go (I'm picking up food for friends also, not trynna return empty handed). Then I see a few cars drive into the drive thru, see them sit there for a while, and eventually drive on thru. Being curious, I pulled up behind a car and see that he's ordering food!! So this lady was closed until she decided she couldn't deny three cars in a row!! I understand that working a graveyard shift alone isn't the most ideal situation, but telling customers that you're "closed" is the way to lose business, and get a solid one-star review. If management for this Jack in the box is reading this, please help out your staff. read more

The worst Jack in the Box I've ever been too. The people are horrible and rude. Foods are cooked in very dirty oil.

Go in the morning. MJ works the drive through. She is amazing! Line moves quick and always gets the order right.

You guys fucking suck. I am not joking EVERY SINGLE TIME I COME you guys either forget something or give me a completely different persons order read more

Horrible customer service! Don't know what happened to this location but was never like this. The workers there are super rude and argue with you! One of them dropped the F bomb on me being all crazy about to jump out the drive through window while I had my baby girl with me! WTH?! Then speaking in her language... All I wanted was to give her change so I could receive a $1 back in return. What's wrong with this?! My poor child was scared and didn't know what was going on. And manager didn't do a thing, didn't think she was the manger. Never again will go there! read more

I just left jacks and got home and they didn't give me the buttermilk I asked for as well as my burger smells and tasted burnt. I don't even wanna eat this meal read more

Worst Jack in the box by far. It's like they don't follow the quality standards. It's been this way for years. Every 4 or 5 months we check to see if they have fixed it but nope, still the same! My sourdough jack was so ridiculous we laughed at it and took pictures for Facebook where everyone there laughed to. When I first looked I thought they forgot the hamburger because it looked like two pieces of bread only. When I opened it, it had the worlds tiniest patty. It was only slightly larger than white castle. There was an inch of bread all the way around. And what was worst is it tasted like old meat. Sadly this is always my experience. Bad tasting meat and inconsistent preparation. Corporate needs to get on this place, I'm surprised they haven't gotten in trouble for false advertising. read more

One of the few locations in Kailua that offers late-night service, Jack in the Box is an old stand-by that shines in a few areas but has a long way to go in others. On the plus side, they're open 24/7. They have a handful of menu items that are actually kinda tasty. The service at this location has been unfailingly polite and cheerfully friendly. On the minus side, they are one of the most expensive fast food joints, offering only a miniscule "value" menu. Their service is typically slow, so not really such "fast" food after all. They suffer from inconsistent quality control, so you never know if your food will be fresh and hot or cold and meh. If you're coming here for a cold drink on a hot day, go for it! If you're looking for something tasty and delicious, it's a gamble, and a kinda pricey one at that in the realm of fast food eateries, especially since there are other choices in the immediate vicinity. read more

The people taking the orders in the Philippine call centers must be instructed to upsell the tacos because no matter what you order, they ask, "would you like to add two tacos for just one dollar." So, they've stumbled upon the most ancient of fraternity-broseph wisdom: wait until people are drunk, suggest that they put things in their mouths that they normally wouldn't while sober, and sooner or later someone will take you up on the offer. Dude! Bro! read more

I know it gets crazy there late at night but seriously nothing is worse when you forget to check your order and you get home they forgot your fu*king curly fries that you paid for. Normally I would go back but considering the dine in area isn't open and you don't wanna go back though that drive through line leaves you pretty damn mad when you get home. The workers need to get it together. Always check you order! read more

I ordered a number 14 (10 piece chicken nuggets) large size and 3 piece stuffed jalapeños. I get my order and I look in the bag, cool everything's there. I see the fries, stuffed jalapeño and the nugget box at the bottom. I get home and start digging into it and these mf's gave me 3 egg rolls instead of chicken nuggets. How dumb do you have to be to confuse 10 chicken nuggets with 3 egg rolls. Like wtf. I thought Taco Bell was dumb for giving me no nachos when I ordered nachos with cheese. I will give this 3 stars just for the lady at the window who was really nice and while waiting for my food made small talk with me. read more

Jack in the Box - Not 10 chicken nuggets like it's suppose to be, but 3 egg rolls. - Burgers Near Me - Kailua, Hawaii

If you're going to serve breakfast all day, please have breakfast items readily available as the rest of the items on the menu. Don't allow customers to order items if it punishes them by having them wait 3 times longer than ordering a cheeseburger. If you are going to place a new person at the registers, please support the best you can so he learns from both experiences and guidance. DO BETTER TOMORROW. read more

Mililani Jack in the Box, ordered egg rolls and received egg rolls that were soaked in grease. Took it back to the counter for a new order. I'm not racist but the cashier took it to the cook who happens to be Micronesian and he asked her for a fresh order of egg rolls and she replied WHAT in a rude way and opened the egg roll box and threw the egg rolls into the fryer to cook it probably for the third time, when I seen this I requested a full Refund. The crazy part was that the manager was right there watching this take place. When the cook noticed that I seen her put the egg rolls that I returned back into the fryer she then grabbed them and threw them out. I will not be eating at this establishment again. Unbelievable, were is the quality control. read more

Jack in the Box - The cook - Burgers Near Me - Kailua, Hawaii

Worst JIB to go to in Hawaii. They always mess up a simple order. The milk shake machine is "ALWAYS BROKEN" but the truth is they just don't want to clean it and that was from 2 of their very own employees who are tired of being asked when the machine will be working again. Sad! The drive through window speaker is soft. They don't listen very well to your order and always cut you off while making an order. This place is trash, they definitely need new management especially on the night shift and overnight shift. read more

The service was horrible. The cashier gave me my order and as I was driving off yelled at me I got my card. The man who pulled up behind me Told me they would take it to the front door. I waited at the front door for 10 min. Noone came. I got back in the long line for the drive thru and 15 min later finally got back to the window when I told the cashier I had waited at the front door for 10 min.she began to tell at me that she never said that and I was supposed to just get back in line because they were to busy to take it to the front door. During this time the manager and another worker just stood there staring at her yelling at me. She gave me the card back. I then explained she gave me the wrong drink and gave her back the root beer they gave me . I had ordered a Coke. She took the drink and just started at me like ok so what. When I asked her to replace it she stomped away. I just left. read more

Worst experience ever! First and Last time I ever go to this Jack in the Box, on Oneawa St. in Kailua! First of all ordering from the drive thru on May 22nd at around 4:15pm, A female employee could not understand our order, 3 times we had to repeat it!! We ordered a Bacon Swiss buttery Jack, it was so buttery it leaked through the box and the bag. Good thing the bag was on my lap and only got grease on my skin!! Then the bottom half of the bun was toasted so hard underneath like crackers and I just couldn't finish it but my husband he so Pake that he when eat it anyway because it was $6.39. What makes it more worst is that we live Ewa side and wasn't about to turn around!! If that's how the bun is supposed to be I wouldn't recommend anyone ordering it. fix the problem and maybe I'll give you another star for now it's a 2-star! read more

Jack in the Box - Bacon Swiss buttery Jack, so buttery it leaked thru the bag, bottom half of bun was toasted hard like crackers! Wouldn't recommend! - Burgers Near Me - Kailua, Hawaii

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Asks to wear a mask but doesn't wear one. Doesn't offer munchie meal but I ordered every item separately. Terrible costumer service.

Person taking order at drive thru was really rude. I ordered a buttery mushroom burger with no onions. Got a buttery burger with no mushrooms either. Called to speak to manager, got supervisor instead. He took my name, apologized and said, "Next time you go, they'll take care of you." Not sure what that means but will find out on my next visit. read more

Just ordered a LARGE curly fries and it wasn't even half full! Definitely calling back to complain!

I wouldn't even give any starts to this Jack in the box! I've given this jack in the box 2 chances and they screwed it up. I'm never going back to this Jack in the Box. First incident: around 10 pm and I was the only car in the drive thru and it took about 1 minute for someone to take my order through the intercom. When placing my order, the worker kept cutting me off. She sounded like she did not want to be at work. She came off as sassy to me. After placing my order, I gathered my money before driving up to the Window and heard the worker telling her coworkers to hurry the heck up. I felt bad for her workers! When I drove to the window, I wanted to look at her name tag so I could write an email to their main office and I noticed it said 'trainee'. I was astonished! I would be ashamed to be yelling at my coworkers if I was just a trainee. So anyway, paid for my meal and it took her about 6-10 mins to give me my food because she said 'they were so busy'. Mind you that I was the only drive thru customer there and I didn't see anyone inside the restaurant. After 10 mins or so, she shoved my meal in the bag and handed it to me. She rolled her eyes at me and said that's you're order. I checked it and I was missing another meal so I waited for them to get it. I waited for a couple seconds and someone with a different colored uniform asked the trainee 'what is she waiting for?' So she asked me 'is there something she forgot?' I told her yes, and I told her what it was and she said 'oh okay, anything else?' After getting my order, I left really upset. About a month after the incident, I decided to give them another chance. Long story short, I felt my first experience was wayyy better than my second. I'm never going back to this Jack in the box. read more

My girlfriend gets off work around 1 am so on her way home she tries to grab food and for the past couple weeks she has been unsuccessful. The reason being that they put the dumpster in front of the drive thru so cars can even get up to the intercom. The aftermath isn't so pleasant....since food is the source of her happiness. read more

I usually have such good customer service from MJ at this location, but tonight I was served in the drive thru by Jerome. The attitude I received from this employee was ridiculous. Rolling his eyes, sighing, practically throwing my food at me... Acting very impatient. After I asked his name when is leaving, he slammed the window shut and turned to his female Co-worker and loudly said what the fuck. Eh, Jerome, you don't like your job... Quit. You're just lucky I drove away quickly cause my hubby was ready to get out of the car. read more

Whoever has been working the drive thru in the evening lately needs to be let go and should get a job where they don't need to speak to people! 2 times in three days I have gotten the rudest service I have EVER had at Jack in the box! Not only rude but pushy and purposely giving the meals ordered large instead of asking... had to make sure to specify medium with my order tonight just so I wouldnt be given large drinks and fries... also ordered an Oreo shake and was given a half assed chocolate shake... got it in dim light didn't look right so asked if it was an Oreo shake and was told "yeah!" I said you sure and he said "I said yeah!" I was like ok maybe I just can't see it well enough... sure enough get home to find it WASNT and not only that but if I ordered a chocolate shake I would be pissed.... I have never wanted to punch someone working a drive through in the mouth so bad in my entire life! Usually pretty happy with the food and service from this location and go quite often as I live right around the corner... needless to say I wont be going there AT ALL if the crew that was working tonight is working, extremely unprofessional, rude, pushy, playing around in the kitchen laughing up a storm with their masks half hanging off their faces cold fries wrong shake! Truly dissatisfied and disappointed would be putting it mildly... hope to see some people who actually want to keep their job there in the near future!! Worst drive through jack in the box experience I've ever had.... the one two days ago was a close second! Sad! read more

Service is ok but food was not very hot. Jalapeno poppers seemed almost stale and dry.

Not sure what the problem was but the night crew didn't want to take any drive thru orders around 1:00 am. Drove up to the window and the employee said they're closed. Mind you there's a sign on the window that says "24 hour drive thru". But after a few minutes in the parking lot a couple more cars came thru and the line seemed to be moving. Gave it another shot and got through. read more

I usually come here in the middle of the night after coming home from doing whatever around the island. I'm also usually the only one in the drive-thru so it's always nice and quick to order and get my food. read more

So I went in for some greasy fat people food since I have 10%, and the lady was in such a hurry (Diane) didn't even let me use my 10% card, needless to say that's the last time I eat there and I'm telling everyone I work with as well, that's a lot of lost business, really shitty service. read more

Employee that was working night shift, has no customer service, has forgotten to give me a straw & when we asked, he decided to roll his eyes at my mom because he forgot it. read more