Literally. The people who couldn't get hired at other fast food. The worst. Also- when they make a mistake- unapologetic and gaslighters. Goodbye. read more

Passing thru the area and after hours of driving from the Oregon coast, few hours from home, lunch was needed. I usually don't do fast food reviews but the staff, cleanliness, and quick service stood out to me. The young lady at the window was very friendly and didn't mind adjusting my order last min. Inside was clean. As for the food, it's jack and always hits when you've been on the road 6 hours. read more

Nice, friendly employees. Sadly, the $7 Jumbo Jack was, at best, room temperature. Sad, sad are the passing of hot-off-the grill era that seems to be long gone. What is it about a "hot off the grill" burger being on the radar of management? Spend the extra money...go to Five Guys. read more

Cold bacon on my ultimate bacon cheeseburger... on top of my cheese not being on the burger, apparently the guy thought it only belongs on half... seriously horrible service because stacking ingredients is to hard. And the dude who handed me my food looked like he knew I would be pissed. And for everyone's knowledge I went through the drive through and parked immediately to eat... nothing should have been cold read more

Jack in the Box - Cold bacon on a hot burger....and this is literally the least amount of bacon I've ever gotten on this burger. - Fast Food Near Me - Kennewick, Washington

Snotty service. Since covid it seems like fast food workers just don't give a dang. And that's ok for some, but if I say "Thank you" and you just stare and say nothing that's kinda weird. read more

I saw a review complaining about the night crew, can confirm everything they said! No cheese no spicy saucy on ANY of the 3 orders of roost fries I got. They did not tell me they were out of cheese. I ordered a number 12 and got a chicken tender with 2 pieces of bread.. There's pickles and sauce pouring off the bun in the picture but mine was dryer than my wallet after Jack in the crack cleared it out. Big disappointment read more

Had two horrible experiences at another chain restaurant, came here for tiny tacos and a chocolate cake. Even though it was 1 am, the drive-thru worker was absolutely fantastic and very nice. I always tend to get great service while I'm here, made my night though. read more

I came today to this jack in the box and I found a literal little hair or whatever that is on my fry. It literally came with the fry. I am very disappointed, I wonder where this even comes from and just WHY? Where do they put their fries? read more

Jack in the Box - a piece of food on a stick - Fast Food Near Me - Kennewick, Washington

I have been here post covid several times. I find it troubling that in 2023 we still have the doors locked, at 8 am or later. I have been leaving for road trips and love their breakfast, but instead went to McDonald's , so I didn't have to eat in my car! Avoid this place if you need to eat in the lobby. This is the only Jack in the box that I have been to that does this. read more

If corporate leaders saw what I received there would be changes. Beef patty tasted like 50/50 if that. Fries cold and no condiments on burgers. Never again! read more

Ya fck y'all. First of all, I asked for sauce & didn't get that, thennnn, I try to pick up the damn water I got and the lid ain't even all the way on so it spill all over me, thanks so much. I had a fckn meeting this morning too. Y'all weird read more

Had to! Long ride home with 3 cats in the car the poor drive thru person, though friendly, couldn't hear a word my husband was saying that he had to repeat 3 times but they managed to get it all correct. Basic greasy Jack: Tacos; o-rings, fries, burger. read more

i've came twice at 4 am and they keep saying they're closed for cleaning!! 24 hours i think not

It's late, like bars have been closed for an hour late. You may be in your pajamas or just yucky and sweaty from too much dancing in a club with twice as many people as it was built for. At any rate, you are hungry, but you don't want to sit somewhere and don't want to pony up a tip. Oh yeah, and you live in the Tri Cities. What do you do? Unfortunately, your only real 24 hour options are 7 Elevens or Jack in the Box. Most 7-11s chuck their food about 15 min after the bars close and don't anything new until about 5 or 6 am. Jack in the Box wins. I love the franchise on Court in Pasco, but I wasn't near there and didn't want to drive there. I actually was close to home in Finley when a switch went off in my head that said "Feed me, I'm starving" I tried stopping at two separate convenience stores, but they were closed. Then I remembered the JotB on 395 and 10th. Score! So I head that way. They have cheesy fries now. Flashbacks of happy bad food comas in Philadelphia come rushing back. I order those, a Sourdough Jack with no tomato, and a medium rootbeer. "A meaty burger?" the speaker replied. I had a bad feeling about this, but pressed on, cuz the voice in my head was getting hungrier and smelled meat. I repeated it 3 times, slower each time. Finally got that right. "Ok, a medium root beer, cheesy fries, and a Big Cheeseburger. Is that right?" Omfg, you're kidding right? "Feed me, I'm starving!". Screw it, I will live with a Big Cheeseburger even though I don't like those much. I know those don' come with tomato so they can't screw that up. "Yeah, that's right." "Ok, come on down to the window and we'll have that ready for you" Yeah, whatever. So I pull up, and the total is too low. I ask the person to read it back. (Not the same person who took my order) No rootbeer. That I repeated 3 times. I am on the verge of pulling away when he pipes up "I'll just give you the rootbeer, bud.". And he makes eye contact. And he is smiling and friendly, like he told me to go ahead and take the last beer in the fridge. So I calm down, and wait for my order. And wait. After a bit I am wondering if I need to catch the cow for my burger myself, and they finally bring it out. But the guy smiles, apologizes, and I am not so angry once more. I get home, and the first thing I notice is the "Big" cheeseburger looks smaller than I remember it being in the past. Next, the cheesy fries. Or should I say essence of cheesy fries. It was basically a ball of melted cheese in the center with a fry cacoon. So now I am pissed again and no one smiling or apologizing this time. So, my synopsis is this. Don't get the cheesy fries, they are a lie. Also, don't go to the JotB on 395 and 10th for your late night munching needs, because if smiley is not on that night, you will leave pissed. Should I sue because of too low cheese content in my cheesefries? read more

Grant was a life saver...3:30A.M. and is the only closest J&B to where I live. not only did he give me extra nuggets, I forgot to ask for ranch dipping sauce HE STILL GAVE ME SAUCES WITH MY ORDER. 10/10 mans needs a raise!! read more

I understand right now it's difficult to find competent people to work in fast food but it is pretty sad when they read the order back correctly then when you get home...the order is wrong again! Ordered onion rings, got so-called curly fries...overcooked & broken pieces. 1 curly fry intact. The new double cheese is supposed to only have Mayo, mine had mustard & ketchup. Jack used to be a quick meal you could count on to almost always be the same unfortunately that does not apply any longer. read more

Jack in the Box - Was supposed to be curly fries not broken leftover pieces. - Fast Food Near Me - Kennewick, Washington

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We had good customer service. Food was meh. None of would eat the fries. They were old. The popcorn chicken was old and dried out and that was at 9:00am. You can taste the nasty city water over the soda. read more

Night crew never does anything correctly. Always missing toppings, cold food, and always out of tons of stuff but they never tell you their out of ingredients tell after you pay. Then they try to substitute it with something else. I just got egg rolls and they were out of soy sauce. They didn't even tell me they were out, they just gave me teriyaki sauce instead. Who eats egg rolls with teriyaki anyway? read more

What is this Jack in the Box? Supposed to be a grande sausage burrito. Looks like they just threw everything in the wrapper and threw it in the bag. Wish they would put more effort into what people pay for. On top of that it's cold. They're out of stuff a lot too. Don't even bother trying to get the southwest chicken salad and if you do make sure to check your bag before you leave because half the time they throw the club salad in there instead. They have their okay days but the rest of the time they really screw you over. read more

Jack in the Box - Grande sausage breakfast burrito - Fast Food Near Me - Kennewick, Washington

I got a chicken club sandwich today 2/18/19 at 9:15 am for my lunch break, well it took long then normal for them to get it to me and when I did get it, chicken was still frozen. So I took it back they offer to make me a new one I didn't want it sent it ruined my appetite, I just wanted my money back and they didn't even give me the right amount about for what I paid for. Not a satisfied customer with this experience. read more

I recommend people coming here because not only did i have a great experience but i also ate very good. Im a vegetarian so its difficult for me to order from a fast food restaurant. But a young man named Rodrigo, (saw he had a name tag) gave me suggestions what to get that would taste very well without no animal product. Usually when i order from a fast food restaurant my meal always ends up with meat when i clearly had said no meat. I was impressed & satisfied of all the employees for making my meal right. I would definitely come back. read more

Tacos not greasy ,shells fresh & crispy, excellent. Soda great, service great. Keep up the good work.

Awesome of freshly made food at cheap prices. Specials are very tasty. They have the best curly fries in the Tri-Cities. Their fish sandwich is incredible. They're two tacos for a dollar is a steal. They're 2 for 4 breakfast sandwiches is also a steal. Their shakes are some of the best I've ever had in my life. They also have super fast service, way faster than any of their competitors. read more

On 3/22/16 I came into the Kennewick Jack in the Box on 10th Ave. got a Double Jack meal. It was great. Food was fresh and service was awesome. They helped me figure out how to use an online coupon which made the meal all the better. I chose to eat inside and was happy with the cleanliness of the place. They had a lot of drive through window traffic that I could see moving past my window at a quick pace. The food was really good and the meal was a really good deal. read more

Jack in the Box - Jacks Double Burger Meal - Fast Food Near Me - Kennewick, Washington

Very clean. Staff was friendly and great full with smile. PACO took our order spoke two languages with no issue at all our food was made fresh and even brought to our table. Its nice to come into a franchise that represents what they stand for. Very pleased food was good. read more

Jack in the Box - That's fresh good food right there - Fast Food Near Me - Kennewick, Washington

Don't like how they are out of everything almost every time I go. I think they just don't want to make some stuff so they say they are out. Like milkshakes. read more

I like this location better than the one on Clearwater because there is always someone taking your order, the restaurant is a little cleaner, despite me living closer to the Clearwater location I prefer going to the one on 10th by Fred Meyer read more

This is by far my favorite Jack's in the whole tricities. I have been going to this one on 395 and 10th for many years. The food ALWAYS looks and tastes great, and my orders have always been taken correctly. I always see someone cleaning so needless to say it's always pretty clean inside...and out for that matter. The staff is always incredibly friendly, and hey there are even a few cuties that work there currently, especially the "Shorty" that works the drive-thru;) Overall I give this location an A+++. Jack should be proud of this crew read more

Was served chicken in a pita that tasted absolutely rancid. Jack in the box killed many people with their food in the 90s. I don't live in fear so I wasn't worried about it. But I didn't expect to get rotten tasting food. I called them to ask for a refund they said absolutely and that they would check the chicken. The girl at the window was very nice and I appreciate the overall customer service. read more

Jack in the Box has long been my go-to restaurant when I am out later than any human should be. The other day though, my wife was craving a fast food burger so we drove through during regular dinner hours. It took 12 minutes to serve us with only two cars in front of us, one of which only had a milkshake. In addition, they gave us the wrong sandwich and wrong drink for one of our meals. I was going to go in and complain, but there was a line in the drive-thru now wrapping around the building and I didn't want to wait any longer. We will not return. read more

I about fell outta my car from amazement because they got my order right. I don't know why I have to keep paying for cheese though even when I ask for the non cheese version. Baby steps. Would've given more stars if I was charged correctly. read more

We go to Jack in the Box quite a bit. Doesn't matter which one but we just like their food. The few times that I went to this Jack in the Box the employees were always so friendly and there is this kid (teenager) that went out of his way to make sure that I had every condiment that I could even think of using. Just a nice bunch of people working there. read more

I love the 2 for a dollar tacos. These guys make good ones. Be sure to ask for taco sauce, because they won't give it to you otherwise.

Jack in the box keeps making their portions smaller and raising prices, their chicken sandwiches are beyond rediculous. you get more with a 2 piece chicken nugget than the chicken in their sandwiches..the chicken pita is Smaller as well as the "ultimate" cheeseburgers. The value isn't there with this chain any longer. Go elsewhere. read more

This is the 3 rd time we've eaten there in the last 3 months ( swore I was NEVER eating there again after the last time, but our choices were limited due to the time of day...8:30 pm). Paid $30.00 for 1 burger, I chicken sandwich, 2 fries and 2 orders of egg rolls. I live 3 miles from this location, and in the 5 mins it took me to get home, with my bags of food on the floor with the heat blasting (I do this to keep the food hot), my chicken sandwich was cold, and hard as a rock, the fries were cold, and over cooked, as were the egg rolls! It was inedible!!! I should have figured as much when it took them less than 3 mins to get my food to me. My son worked at this location for several years, so we've been going there for a long time, and NEVER had a problem. I don't know how anyone with a conscience can serve this crappy of food, when charging the amount of money they do. My girlfriend and I had lunch at Azteca, and it was cheaper than eating here! You couldn't pay me to eat here again! read more

The drive-thru employees are are of the most pleasant I have come across in a fast food place, the cooks have a tendency to not get the order correct though. This time the jumbo jack with cheese had no cheese on it. Another visit had my sandwich missing the bacon that comes on it. The orders are correct on my reciept, and I don't remember ever missing any items in the bag, so this leads me to believe that the problem this franchise has is usually in the kitchen. The worst part is that those problems are never found until I get home and sit down to eat my food. read more

We have always been happy with the service and the food. They prepare it as you order it so it hasn't been sitting under the lights for hours like some of the other places. The prices are good too. read more