I went here for the first time the other day. The food was great, the staff wasn't so great. They were a little rude, and took forever to even take my order. There was no one else in line either. But overall I would say the experience was 3 stars. It's also kind of pricey for fast food. read more

Jack in the Box - Fast Food Near Me - Kihei, Hawaii

Normally I don't leave a review on a fast food place because after all, it is just fast food and you shouldn't expect much. I personally didn't have an issue with my food or service but I witnessed unprofessional issues with the employees while dining. A customer who came in to order after me was ignored for several minutes. Then one of the female workers said she would be with him shortly. After 5 minutes and she never came back he got upset and just left. The place was not that busy and I was only one of two customers inside the restaurant that morning. They seem more focused on the drive thru than the front counter. While I was eating in the dining room, I could hear the workers, all female, yelling and arguing with each other and using profanity. They were also complaining about customers in the drive thru line and using profanity. The franchise owner and Store Manager is obviously not paying much attention to the operation of this restaurant or worse, is tolerant of the behavior. The staff is not happy to work there and their behavior is very unprofessional. I would not tolerate this if I was in charge. The closer on the front door is also broken and it slams shut. Spend a little money and get it fixed Mr. or Ms. Owner. Fix your employees first please! read more

The worst jack in the box I've ever had in my life. Out of sourdough, burger tasted old, curly fries were stale, taco had the smallest amount of OLD lettuce stuffed inside. Did not pack us any ketchup, taco sauce, or napkins. Came back to Kihue from a long night of drinking and it still tasted nasty. I couldn't believe how bad it was. For being the only jack in the box I saw, I figured they would be on their game. I worked for jack in the box as my first job and we always made it to order. I don't know what was going on with this one. We came about 11pm last Tuesday. What a disappointment! Step your game up guys! read more

It seems funny to leave a review for jack in the box, but I was very impressed with the cashier. Her name is Lori and she was very friendly, accommodating, and got our complicated order to us perfectly! read more

Stick to what you know.... Like McDonalds, Burger King, Taco Bell, Wendy's, Denny's.... etc... I tried to warn my husband not to stop here but he insisted. The food TASTES great, but trust me, it doesn't matter what you order on the menu... you'll pay for it later. So a good word of advice would be, "Don't get it to go and then try to make your way to Hana!" lmao My husband paid for it ALL the way to Hana... and there aren't very many rest stops on the way to Hana. =) We had a good laugh about it later though. **STICK TO WHAT YOU KNOW** read more

Spam Jr. Teriyaki Burger? I gotta admit, I was raised on Spam so I was sort of tempted because we definitely don't have that on the mainland. I passed. We went in here because my grandmother needed to use the restroom. However, it was only for customers so I had to go back and get my wallet. I ordered an Oreo Shake ($3.99) and I should have made my grandmother use the Filipino card with the cashier because she really helped getting the key and letting her and my father into the restroom. Oh well, I enjoyed the shake. I haven't had one in 4 months. read more

It's just a fast food join right? Yea, well, the food was ok. The service though, that's why I'm writing this review, just wow! I went in for dinning, It seems like the employees here not only hate their job but hate their life too! No smile, no Hi, no Aloha. Our food was ready and we were never notified, we had to assume it was ours. No utensils with my plate. We also had to sweat while we ate, AC broke? Who knows. read more

Food is average here. Maybe a bit better than average on a good day. I guess between this place and McDonald's next door I'd come here, but the access/parking is bad and has a very cramped feel to it. Loud b/c it's right next to South Kihei Road. It's worth a try, at least. read more

Nothing like a little food poisoning on vacation. Thank goodness the kids wanted Taco Hell!

If I could give this place a 0/5 I would; This Jack in the Box location is a nightmare, if you're used to this chain from the mainland, this is garbage in comparison, if you're local and expect decent fast food service, it is garbage in comparison to other fast food locations on island. There were two cars ahead of me in the drive through, and the wait to be served was about 15-20 minutes which is just laughable as far as 'fast food' goes. Went here the other day, ordered the 7 piece jalapeno appetizer, and 5 OF THE 7 PIECES did not contain a jalapeno pepper, so I got 2 jalapeno starters and 5 disgusting pieces of poorly fried cheese (yuck), I also ordered a bacon cheeseburger, and the burger did not contain bacon or cheese (or condiments which were advertised as well) got a dry hamburger for about double the price, what a joke. This place in an absolute joke, if Jack in the Box gives a solitary s*** about their company brand they should fire everyone in charge of 'cooking' at this location and just start over. Embarrassing. If you care about faster service and higher quality of food, just go to McDonalds a quarter mile down the street and get something decent at least. read more

Slowest cooks and cashiers and they still make mistakes, i ordered a breakfast sandwich with no cheese and what do i get... Yep a cheese breakfast sandwich. I am so annoyed, never coming back! read more

One star is too much for this. I've never had such a bad experience in my life. I saw the bad reviews beforehand and didn't think twice of it because how can they mess up jack in the box, but I was wrong. DO NOT GO HERE! When I went, they only had three options (all chicken). Their chicken and bread tasted like plastic. Honestly, that might be an insult to plastic. We just wasted our money here and had to go somewhere else because the food literally wasn't edible. Worst experience ever. read more

I enjoy my quick dash through the take out window, usually? This morning I was very sadden by the customer service and the lack of attention to my order and send off. Noticed it was not my usual service people. Today is Friday, December 22, 2017. Order was wrong and the attention was blah; she hurried me off without allowing me to finish my question. What a morning; I needed to get this off my chest and not take this feeling through the day. "exhale". Hope it gets better after they review this post? read more

Thank goodness this place is here. Where else you gonna eat at 2am? I was staying in Wailea at the hotels and wanted a late night bite. I used my yelp app (like all amazing elites! lol) and found this place. My friends and I hopped in the car, picked up some grub, and dined at the beach. The service was fast and the food was the same as all the other locations. read more

Meh. My man could eat here daily, I would rather leave it than take it but every once in awhile it's ok. Convenience, hours & the fact they serve breakfast any time are good. The people working at this one are very friendly, so that's a plus. Whenever I've gotten any type of sandwich from here, the last several bites are an inedible soggy mess. I opt for the chicken teriyaki bowl (sometimes they're out of rice and you have to pick something else) or croissant with egg & cheese. Many years ago I smelled J&B burger meat and it was foul.. haven't been able to order a burger from here since, except once I had their sirloin burger which was pretty good, but all soggy towards the end. read more

Well they got the food right at the drive thru.went twice both times the ladies at the window are so rude omg....so rude . I wish I could of hit them they are so rude .and they didn't know anything about there surrounding s read more

I go quite a bit just because I like their late night tacos. But the rest of the food is inconsistent. They run out of things too often and their Diet Coke mix is just bad. Staff is nice and friendly. But not one of the better fast food operations out there. They can do better. read more

just like all the other jack in the boxes the food was okay. got 2 burgers on the value menu but was still a little hungry. The dollar burgers were more than a dollar though. Went here after watching a show and sansei closed cause it was 11:30pm. read more

We stopped by on the way to our hotel at lunchtime and we noticed the front door was propped open with a chair. We knew the air conditioning was broken or turned off and it was really hot inside. I don't know how the cooks could work without air. After ordering, I went to the ladies restroom. It was filthy!! When we finally got our food (to go since it was so hot inside), they didn't get part of the order correct. We left with the incorrect food and drove away. The food was fine so the worst part of the experience was left behind. read more

Stopped here for breakfast, tired of mcdonald's... I wish I would have found this the first morning of our vacation instead of the last. Great service and hands down better than mcdonald's... would definitely recommend this jack in the box read more

People hate, but I love JITB. The burgers are above average, way better than your other fast food options, save maybe Burger King's whopper. You know if you're ordering JITB, your stomach's going to rebel for a few hours. But you do it anyway. Because it calls you, like Maui does when you haven't visited in a few years. So forget the hating, just know, Jack, you're Ono! read more

Man, the people (girls, mostly [since those are the ones that work the drive-through at night mostly]) that work here are amazing. They get my order correct every single time and I don't ever see any saliva in it. The one thing that really sucks is that (I've been told this is the owner's fault [since this is a franchise]) when you buy something and don't want a soft-drink, you are forced to then spend two-dollars more on something that you don't want. Can't I just get my artery-clogging food without the expedited embolism this time?? I'm tryin' to pay rent, brah! I can order a Munchie Meal according to the rules and pay $5.xx if I don't want a drink, yet you won't allow that and you make your employees force the people to pay just about $2 more to get one. I don't want more calories when I'm gonna gorge myself on about 2k. Why should I pay $2 more for something I don't want?? I love the Munchie Meal. I think it's the greatest thing ever. Everyone needs one. Maybe if you advertised it at the price it is without a drink and then up-selled for one, you would make out? Either way, there are great employees here who do a great job and I can't complain about that. The owner needs to fix some stuff, however. read more

Stopped in quite a few times while on vacation. We don't have a JITB back home so it's a welcome treat to have something different. Our order was right on everytime except 1, but I think the lady who took our order just didn't hear what I said. Either way, all the food was good as fast food gets. Their sourdough burger was mt choice and it was delicious. Quick service everytime too. And they're open 24 hours a day in the drive-thru. read more

bad customer service , went to drive thru ordered my food and a drink i guess she didnt hear me say fruit punch than in a bad attitude said "what was your drink" i said "i said fruit punch" and she says "well i didnt hear you" bad attitude never again ! read more

Horrible experience. The drive thru person had an attitude while taking the order to begin with. Ordered 3 breakfast combos and requested them made fresh to order. 5 mins later all 3 combos were done. I mentioned to the lady i had no problem waiting longer for fresh food she assured me they were fresh. How you make 3 combos fresh to order in 5 mins is BEYOND ME. but took her word for it. I took 2 bites of my sandwhich and realize it was as old as the days is long and the hashbrowns were cold. I went right back to the drive thru told the lady it wasnt fresh. She got her manager and she was even more rude than she was. She said ' i watched her crack the eggs i know its fresh.' She begrudgingly brought us a 'fresh order' which consisted of the old meat being put on a fresh bun. DISGUSTING. we thru out the good entirely and went somewhere else all together. Ive already thrown up 2 just from the bites i ate of the sandwhich. DISGUSTING. read more