I goto Jack in the Box a lot for lunch. The staff are always very courteous and go out of there way to assist me. The food is always hot and they always make sure of it especially when it's for me laughing out loud. I wanna give a shout out to Yesenia very friendly, courteous, outstanding customer service thank you for always serving with a smile. David read more

Is there a -1 star option? I went on the drive thru to buy tacos, egg rolls and a teriyaki bowl. The worker charged me and gave me the food. I asked if there was sweet and sour sauce and taco sauce in the bag. She closed the window. She might have thought I was going to leave, I saw there was starting to get a line of cars behind me so I knew they would have to open the window. They finally did and gave me the sauce. What is happening to the good customer service? read more

I went there last week and ordered French fries and onion rings the onion rings were hot but the French fries cold. I asked for hot fries they said they were going to remake them. They warmed the up and gave them back to me. $5.00 for cold fries then hot soggy ones. read more

I came by and met Alexa and she was amazing and sweet! Definitely friendly Customer service . read more

So lets face it. This location was close to my hotel, there was no line, and the Monster Taco is back. The staff was friendly and the drive through line moved quickly. More importantly the Monster Tacos were perfect and had the right amount of lettuce and hot sauce (this being critical to a proper JITH Taco) Why the fixation on the taco's? allow me to explain (This ode to the greatness of JITB Tacos is shamelessly lifted from my other review) "a legion of fans who swear by the greasy vessels even as they sometimes struggle to understand their appeal" Wall Street Journal article talking about the JITB Tacos Alright its time for a true confession. We all have that one shameful thing we love to eat that we don't talk about very much. In my case its the tacos at JITB. We were a JITB family growing up. I think it was in part because the McDonalds was a town over IMHO and my parents did not want to drive that far for equally mediocre food. . But it was our go to fast food place. We ate frings, we survived the Pita Pocket, heck we looked the other way when they were owned by a dog food company (Purina), we endured the loss and triumphant return of Jack, and despite the changes, despite them actually killing people with an ecoli outbreak, we stayed loyal to the tacos. I have no idea what exactly binds them to me as if it was the ring and I was Gollum. Is it the half slice of American cheese that ratchets up the authenticity factor? Is that meat and bean mixture that is mostly bean and something that if you are lucky, ground up circus animal? Is the overly processed corn tortilla that is fried from whatever huge factory its assembled in and then fried again at the location? Is the lettuce that was shredded sometime in the last moon phase? Is the taco sauce that we used to use to remove the tarnish from pennies? Is it the fact that you can get two of the suckers for 99 cents? Or that it has a bigger version aka The Monster Taco which has two YES TWO half slices of American cheese? lastly is it that after the taco you can tear the wrapper open and eat the fallen lettuce and sauce mixture like some kind of bizarre salad? Bows head in shame.......... YES all of that!!! I love them and I am powerless over them. I know right now many of you are judging, but I'm in good company here with notables like Tom Hanks, Chelsea Handler, Selena Gomez, and Chrissy Teigen. Take that haters!!! read more

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They have lost mine and my wife's patronage as they seem to be a drive thru only place now. I guess with having to pay their workers the $20 wage now, they can't afford to have their air conditioner fixed in the dining room. Have eaten here often and food was always good and the dining room reasonably clean but not going to waste my time going there anymore if their dining room is constantly closed. Not everyone wants to drive thru. read more

I went to Jack in the box on Ave I, in Lancaster. Christina that was there this morning 3/1/23 at 6:30 am, has a rude bedside manner. I tried to order 2 Pita breads just the bread and I wanted them to add "scrambled eggs, ham, and cheddar cheese" . She charges me for 2 chicken pitas with everything out of it then add what I asked for. $17. For that. I asked her why she tells me they do t have a button for just the bread. I told her "yet all your other stores do, so I know it can be done". She say that it can't be done nor can the other stores. I wasn't even rude to her as she was me. I asked her for her name and she give it to me then tells me her managers name is Maria. I go to the Jack on Ave K, walk in and explain the same thing to young man at the counter and tell me why he was able to do what I was asking for? And for almost the same price I got 2 hash browns and a drink! Christina at Ave I Jack in the box your straight up lazy, and your attitude sucks you're in the wrong Industry for that. read more

Jack in the Box - Tacos Near Me - Lancaster, California

Wood chip in my fries. Not cool. If a small child was eating these fries it could have been a horrible situation. Do better. read more

Jack in the Box - Wood chip in my fries - Tacos Near Me - Lancaster, California

I ordered 8 taco's and they charged me for 16 also I ordered 3 ice coffees and they messed up on one of the flavors. I asked for a refund and Amy was very difficult and helping me get a refund. She rushed me to pay and was real rude. She said I am the manager and walked away to get another manager to help like this thought she was the only manager. So Amy is a liar I hope jack in the box reads this because her service was terrible read more

Service was good just disappointed with not receiving my free tacos after the Lakers victory deal they have which states with any drink purchase you get two free tacos the day after the lakers win as long as they keep there opponent under 111 points which they did the worker wanted me to buy a jumbo Jack and I said why I mentioned it's just a drink purchase and then she said no it has to be a large drink sad day for tacos read more

Jack in the Box - This is the score of yesterday game go lakers - Tacos Near Me - Lancaster, California

They make you wait outside the front of store for your order on drive through , so it looks like they attend you quickly, it a scam . No urgency on their part. read more

Jack in the Box - They take your order then tell you to wait up front . So it seems they attend you quickly . Its a shame - Tacos Near Me - Lancaster, California

This restaurant doesn't have Wi-Fi like others. Also when it came to add my code to my app from the receipt it doesn't have a bar code or number. read more

When to the drive through this morning a little after 3:40 am to get a drink and how convenient that the system was down I've worked fast food and that takes 2 to 5 minutes tops for the system to reset it self this is not the first time that has happened if you don't want to do your job then just stay home and let some one do that job that actually wants to do it . . . And all I wanted was drink so disappointing! read more

So after my initial post at how great an experience we had. We decided to come back to Jack in the Box the very next day. So I believe that was 04/09/2024 @ 6am first thing upon entering we noticed how filthy the place looked, you can imagine how surprised we were! The restrooms were blocked by garbage cans and the men's restroom was horrible. There was a woman/ employee who had been standing around and when I inquired about The awesome team the day before she said it wasn't her responsibility because her shift was over ??? As a former business owner, I found this very insulting. She had been standing around walking and talking to other workers rather than being productive.??? So I asked the gentleman/ short Hispanic gentleman with a limp if he was the manager and why did this place look so different from yesterday ??? He stated two things that were absolutely red flags for a manager to be saying ??? First he said that his shift had ended and it wasn't his responsibility ??? So questioned him if he is a manager why he felt he wasn't responsible for his team and how the place looks ? So I made a gesture with my hand across my neck say if I was the district manager he would be fired.? He then made comments in Spanish to the lady worker/ profane. So him not knowing I speak several languages I spoke back in Spanish explaining that he should be ashamed of his work ethics and that I was going to file a complaint with corporate ! He responded with this is not my name tag and he is not the manager ??? Red flag number 2 ... unwilling to accept responsibility as a leader !!! Very sad... they also got our special order wrong ??? And all the workers were having conversations and BSing ???oh one more thing ! No welcome from staff upon entering ??? read more

Ms any the manger threw my change on the floor for nothing I payed her 28cent for sauce she would not give me more so I said I'm coo on even buying it she only refund me 10 instead of the 15$ I was charged off my ebt card she said they don't charge tax so that's why I don't get 5 back read more

Stopped by to get my grandson a box of 50/50 popcorn chicken. The box looked big in the commercial and big on the add in the drive thru. What a surprise! It's small and tiny pieces of chicken. Just FYI read more

Jack in the Box - Box of 50/50 Popcorn Chicken Big Box Combo - Tacos Near Me - Lancaster, California

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Maria, the store manager, condones many unfair practices in this establishment. One being discrimination against customers & changing the prices on them whenever she feels like it. If you don't look like someone within her race, or someone who looks like they have money, she will make the prices as she sees fit. Then tell you "It was a glitch in my system why you got what you did for that price but now it's this price, it's always changing whenever the boss says." Referring to herself. Won't hold her team accountable for them pushing forth wrong information & will give a condescending attitude when you begin to question how out of line her business practices are. Not an honest place of business. read more

I just ordered a chicken bacon ranch combo and it was the freshest jack n the crack I've eaten so far in Lancaster..If you want fresh food my advice too you come here for your late night meals..The restaurant could of been a little cleaner tho the tables were dirty. read more

International cheeseburger day because I'm getting off work pretty late I have to stop by Jack In The Box and not actually go to a real good Steakhouse i order my favorite with no ketchup Sourdough Jack Combo Bomb.com but if I don't have a coupon for $5 I pretty much don't get it. Its $8.79 for the whole combo without a coupon. Customer service was so good they was little busy but fast! read more

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This location conveniently never had shakes after 9pm. Rude drive thru service and lack of overall customer service. read more

The night staff on 6/26 (2 females at the drive through window) was very polite and professional got the whole order correct with no issues whatsoever. Will be coming back just for the customer service being on point . Jack in the box needs more employees like them . Keep up the good work guys ! read more

Last night I got the best service ever from Jason He's sweet, kind and understanding plus helpful with any indecisiveness orders. Jason has awesome customer service skills!!!!!!! read more

We are life long Dodgers fans. We went to this location to get the "Dodgers Deal" since the team had 10 strikeouts last night. Due to the heat we went through the drive thru. There were 3 of us in the car. We tried to order e Dodgers meals. We said we were ordering additional food and she said her manager would only allow ONE DODGERS MEAL per car. We canceled the order and "yedesa" the manager said they are a franchise owner and set their own UNPOSTED rules. She was very condescending We will never go to this location again. read more

I don't know why I keep coming back to this place. The last time I ordered they took for ever to give me my order. When I got home there was a big hair wrapped in my food, took it back got my money back. Went today and was so unsatisfied. Ordered the popcorn chicken and lady at the drive thru asked if I wanted the big or small box, I replied saying I want the small box. I was sent to the front to wait for my order. Took long enough again. When I got home both popcorn chicken box were filled just half way. Will never come back to this place again. read more

We came in for a big order and they did ok until we got home and realized they forgot atleast half the order unfortunately they also didn't answer their phone so we had no way of telling them about the issue I hope this jack in the box does better because now half of our family is hungry...smh read more

The service from the manager Maria was horrible. My order was incorrect so I called to just advise her and she made it sound like I wanted free food, when in fact I didn't want any replacement of the food we got. She was so condescending towards me I could not deal with her anymore. I don't know why can't anyone just let them know there were things wrong with the order without them thinking someone wants something in return. Very rude. Her condescending comments got me frustrated and upset. read more

The quality of food at this location seems to have declined in recent years. Where they used to be my favorite fastfood restaurant, the meat has become dry and other items have become increasingly greasy to the point of unpleasantness. It saddens me to see them go down like this, but the reality is that i get my fast food burgers at Wendys instead because the the quality is tremendously better. read more

I love going in the morning and getting a jumping supreme breakfast and Sourdough breakfast'

This restaurant never have shakes at 12:00 AM.. don't count on this restaurant if you want an Oreo shake.

The chicken strips and curly fries are always good here, but the breakfast is pretty bad. It's really oily and i would recommend going elsewhere. The iced vanilla coffee is good but loses flavor if you get easy ice. read more

Jack in the Box - Vanilla iced coffee - Tacos Near Me - Lancaster, California

Food is usually cold. Good customer service most of the time . I wish they would bring back the mayo onion mayonnaise they used to have

I normally never write a review or a complaint but tonights experience was mind blowing to me. 1st I completely understand how busy the drive through was since it was 8:46pm (6/3/20) well they handed me my drinks & asked me to park in front. I did but I notice I was missing 1 drink being a family of 7. "Selene" the jack in the box employee walks out & hands me my food. I say to her I'm sorry but I'm missing 1 Dr Pepper can you please get it and bring me an extra holder. She didn't even acknowledge me but she did make sure to roller her eyes as far as possible and pop her mouth at me turned around and walked back into Jack in the box. I sat in my car for about 5 min to realize she wasn't coming back with my drink so I got off my car and of course the doors are locked so I knocked and nothing. I ended up walking up to the drive through window and asking for my drink Alexa was in drive through she handed me my drink and I asked her for the name since they didn't have name tags on. But once Selene heard me asking for her name she walks out with my drink to my car seriously! I'm sorry but to me your employee Selene represents your company name. Selene's attitude and actions spoke 1000 words. extremely unprofessional and unacceptable. read more

Jack in the Box - Tacos Near Me - Lancaster, California

The wait is too long and terrible service. They forgot my whole order and I had to go up 5 times to get my things. Over cooked food. It used to be different before. Sad read more

I am addicted to the chicken tater melt, except no copies. Oh, yeah, there aren't any! I love you Jack!. I just wish you would put tomato on it. read more

Earlier today aroynd 4:30 I stopped by for my lunch and as a delivery driver fast food is usually convenient for a lunch break because it's quick and a good way to beat the heat when you're outside delivering. But i'm not sure what was going on with the staff I was waiting 20 minutes for a 6 piece chicken strips and I didn't receive it so I had to ask for my money back since I didn't have much time before I had to go back to work. It seemed like they did not care about a customer's and felt like a complete waste of time. read more

Jack in the box has the same food everywhere. Let's face it everyone loves their deliciously disgusting tacos. (BTW I have tasted Burger King's copy cat taco and it has NOTHING on JITB.) I work near this location and go often, my order has always been correct. The food is put together nicely and it seems like most of the staff really cares about doing a good job. For Min wage jobs that is really a feat! The real reason for my review is the staff. They are so friendly and fast. I have never had a rude or bad experience. It's so refreshing to have a good customer experience in fast food, that I had to write a review for their managers and regionals to see. Keep up the good work! read more

(No stars) This place is horrible, the manager Maria doesn't know how to speak to customers such a bad look for this franchise. I don't understand how they have rude and disrespectful people working there like her. They need to get rid of her asap before they loose their business. I already went through jackinthebox.com twice to get my refund for food I never received and no one has reach out to me at all. So disappointed. Instead Maria the manager just gave me attitude and didn't try to help. read more

Have not eaten at a Jack in the Box in a zillion years. Was pleasantly surprised with the cleanliness of this location. Friendly employees, even though after 20 minutes we did have to go up and ask where our order was.............they had lost it and then doubted us that we had ordered, until we went back to our table and grabbed our receipt. The food was decent. Love the drink choices. read more

Could I give them less? I'm not sure why the manager & the trainee/employee was so rude about paying with cash and card but I guess that's my lesson for going to jack in the box? You get what you paid for... read more

Always a good spot when you just need something. They don't mess up the order, the line might look long and exhausting but it will go quickly! read more