I came here for brunch.I Went into the drive thru and I swear I was in there for at least 20 to 30 minutes!.At least the window person apologized for the wait.So I ordered the Limited time HOTMESS munchie meal.I asked if they could substitute onion rings instead the curly fries?.but,they said they couldn't So I just ordered a side of it.Also I got the a 3 piece jalapeño poppers.The poppers was good with the ranch.The onion rings is always good and crunchy my favorite but the hotmess burger wasn't so great.The sour dough bun was rubbery,I had to peel off the crust.The over all appearance was a disappointment.The double cheese burger is bigger.Also the sauce just overwhelmed everything.Thats all I could taste.To me I rate the hotmess burger 4 out of 10.At least the meal came with a jack antenna ball.Ill just stick to the regular munchie meals. read more

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#1 they don't understand English. #2 they don't get your order correct, even if you spell it out. #3 the food is ALWAYS COLD EVEN WHEN THERES NO ONE ELSE IN LINE. Never order a burger there, it tastes like old, reheated, cold meat of some kind. I regret each and e etc time I try them again DONE read more

I ordered the combo meal breakfast yesterday (egg, sausage and hash brown). I am sure your Filipino staff can cook better than Filipino style. egg Dried and over cooked!. As in some part has brown in it. And also can you place your mic higher and not below your menu so that your staff can hear your costumer well. Thank you!. read more

You need to train your Night crew or cooks! I went to the drive thru and they put a written sign not serving burgers and breakfast only snacks! It seeems he is lazy to cook or no workers that night! This is a bad look for kauai Jack in the box! I am not coming back you need to train your cooks! read more

I'm visiting the island from South Dakota and we retuned late from an activity. There was nothing open in Kapaa where we are staying so we looked online. I was so excited to see that there was a jack in the box in Lihue because it was my favorite place when I lived in California. The website listed the hours as 6am to 10pm. It was 9pm and a 20 minute drive from Kapaa. We jumped in the car to hightail it there as we were starving. We pull up around 9:25 and we see a guy out front putting a chain across the drive thru, I was like No! We go up and knock on the door and ask why they are closed since the hours on the door say 10pm. The girl says we are cleaning up and she'll go ask the manager. She returns and just says Sorry. So very disappointing read more

We went here today to get lunch. Just ordered two burgers. My burger was good but was not hot enough. It was a tad warm but the bun was soft, the veggies fresh and the beef patty was good. Service at window was fine. We were only the second car in line so it was fast. read more

What is your hours of operation cause every time I come there you seem to be closed should not advertise to be 24 hrs when your not!!!

would rate 0 if I could. drove 20 minutes at 9 to get jack in the box and they closed early. all their signs said they close at 10 but they were closed by 9:30. they rufused to help us even though their sign said 10. read more

Today they had quite a long wait due to being understaffed, but the employees were very kind and just trying their best to help all of the customers they had. There was one specific customer inside that was so very disrespectful and disgusting to the employees. They were very patient and tried to help him the best they could, but he just seemed to be one of those people who like to make his problems everyone else's. The employees were so kind and when I did end up getting my food it was great!! I feel so bad about how they were treated by this customer. THE CUSTOMER IS NOT ALWAYS RIGHT!! I couldn't believe the audacity of this man. I hope the employees have a better day after dealing with his crazy ass! Thank you to our food service workers! It is not as easy of a job as some think. read more

Drive thru closed, not 24/7. Should change there advertising. Very misleading to the consumer.

Their home style ranch chicken club is the fattest chicken patty I've ever seen. The juiciest veggies, especially the tomato, every bite I could feel it oozing out. read more

I eat here mostly for breakfast when on the go back home. Decided to grab a quick bite while on vacation. I don't usually write reviews for fast food but I was extremely impressed with this location. The inside was extremely clean, workers were well groomed, and very friendly. The presentation of food was another great quality of this location. I love the #21supreme crossant breakfast with orange juice. When I usually order this from other locations back home, the crossant is flat and dark in color, bacon is burnt, egg usually over cooked and falling out of the sandwich. This time around I was presented with a fluffy light colored crossant, nicely placed filling, and not over cooked. Also tried the fried rice which had limited shoyu so flavor was bland. But included a good amount of eggs, sausage and spam. Great great job here and workers were amazing! read more

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I am VERY disappointed about their service to say the least! We put in our order and the person taking our order had to ask us to repeat practically everything we ordered. Got to the window and first of all, they gave us the wrong fries, and the lady was rude. My husband told her they were missing something in our order and she said "no, that's your order, that's all we have here, this is your reciept" which even THAT was wrong. Idk how much times an order needs to be repeated for it to still be wrong & then tell us it's not our order when we get to the window! Please, educate your staff and train them better! read more

First time eating at a jack in the box and wasn't impressed. It is ok for something on the go when nothing else is available but I would head to McDonald's or Burger King 1st if fast food is a must. Burger and fries were just warm and lacked flavor. Service was prompt but flat at best. read more

Made the HUGE MISTAKE of ordering ahead through the App because despite this store listed as 24 Hours, it's actually CLOSED! Now I'm SOL on a late at night and with less money because I was ALREADY charged for an order I CANNOT PICK UP! This is NOT the first time this happened too! Also, EVEN IF this location is open, I usually can't get my entire order due to them being out of stock on items. So I would have to get a Substitute at a lesser value. Which when ordering through the app, you get screwed over by giving them free money. Don't waste your time with this place and go to Burger King instead! read more

worst coffee I've ever had in my life. It taste like dirt. Very disappointed. Will go to McDonald's or an alternative next time. read more

Jack in the Box - "Black iced coffee. No cream, and no sugar" - Fast Food Near Me - Lihue, Hawaii

Need to fire the Short gray hair Filipino lady taking the orders. Very rude. After reading other reviews seem she is rude to everyone that goes through the drive through. Dining room is never open. When you order and item she says anything else after each item. Then when you get your order it's never right. I can keep going but I won't. read more

i order 8pcs chicken nuggets and they only give 5pcs. the chicken nuggets its looks old. if you happened to order in jack in the box check your order before you leaved read more

Jack in the Box - i order chicken nuggets 8pcs and this is what i got. its look old and they only give me 5pcs. rip off - Fast Food Near Me - Lihue, Hawaii

The staff at this place is completely incompetent. I ordered a cheeseburger with ketchup only. I had to repeat that about four times before the guy seemed to understand it. However, when I got the cheeseburger, it had everything on it but ketchup. Seriously, how difficult is that to do correctly? I also ordered the $4.00 tiny tacos. After sitting down to eat, I discovered I was charged $4.99. I went back to the counter to complain about being overcharged, and the guy acted like a deer in headlights. When I asked for a refund, he just walked away. I continued to complain about being overcharged, but he didn't have a clue what to do. They finally gave me the name of the manager. She told me they would refund my money, but I had already left the restaurant by then. Life is too short for this BS. read more

Probably the worst Jack in the Box I've ever been to. I've tried it a few times before finally coming to that decision because it's fast food and I don't have high expectations for the quality or consistency as it is...but it's the worst. Every single time we've gone, the order is not only completely wrong once we get home and unwrap it but it's just made horribly. You're better off buying yourself a gas station lunch. read more

I really never like to leave bad reviews, but this one was a bummer. I went to Jack in the box, ordered a chicken sandwich meal. I received a sandwich and small drink (for $12+). I asked where the fries were, and they said it was separate. So I ordered a small fries (which was almost $5 extra).... Since when does a meal not come with fries? I've been to Jack in a box before and ordered a meal, and it came with fries, no issue... not sure what happened here... read more

Listen. I'm on vacation, and I'm eating fast food, and I don't care!! It's normally a hard-and-fast rule that when we visit a new place, we eat the local food and try to avoid all chains & generic meals. But I had to make an exception for the brand new Jack in the Box in Lihue, which must have open very shortly before we arrived on the island. Considering that New Jersey does not have this chain, and that there was a *special menu* here in Hawaii, I gleefully classified this as "local fare" and tried it! (Disclaimer: I have had Jack in the Box one other time in my life, in Las Vegas, and I hated it. So this was a big deal for me!) So why did I make this exception? ALL SPAM EVERYTHING. Okay, this is an exaggeration. But there is actually Spam on the menu! Like real SPAM. And there is a Spam Teriyaki Jr. Jack, and you pretty much have to have it. Spam and teriyaki sauce is a magical combination, and this is the cheapest way to taste it on the island. There is also a Spam breakfast croissant sandwich, and it is worth a taste as well. (Man can't live on loco moco alone, amirite?) Everything is fresh and the spam is a lovely addition to the sausage patty. Truth: service is slow. I think they're overwhelmed with the newness of it all, and hopefully that will improve over time. But when you consider the normally high price of restaurant food on Kauai ... this is a really decent low-cost meal alternative! And thus, four stars. (Also don't forget -- there's SPAM here!) read more

Jack in the Box - Meet Spam Teriyaki Jr. Jack. He is your new best friend. - Fast Food Near Me - Lihue, Hawaii

After a super hot day at Kilihona Plantation, we wanted some water and some quick food. Jack in the Box to the rescue, this was the first place we saw when we left. Not surprisingly, it was more expensive than what we see in the mainland which is fine. Among the usual chains, I do have a bias towards JITB. The food tasted pretty good, maybe it was because we were famished. Boo for charging 25 cents for a cup of water. read more

I understand it's slow due to its being shortstaffed. However someone needs to change the schedule if jack in the box doesn't open 24 hours. People have been saying this for months now and still no changes for the schedule. Another problem is one of the employees, the old lady with the short hair who's taking orders through drive thru. She is incredibly rude and yells at me if I don't hold on, when I do hold on I have to hold on for like 3 mintues and I ask if she's still there, she would yelled at me. She gives attitude not to only me but other costumers that told me their experience. I do not understand how she is not fired. Look, if you ever had went to this place and received a bad experience from her, please make a compliant to get her fired. Oh yeah and fire the manager too, since shes barely not doing anythjng about it. Out of all of the restuarant I have went, this is by far the worst bad service and hospitality. read more

Last visit: 9/24/2020: Tacos got me sick, something in them tasted rotten. I ended up throwing up:(. I used to love going after my shopping at Costco :,( read more

Rude rude rude lady was so rude I told her chip on card doesn't work she waved me off then as she was trying to make the chip work almost break my card by bending it in half I told her again it don't work need to slide card she shoved the card reader in my face and she here you do it then you try asked for manager and her name no one knew her name or who when what time the manager will be in worst experience ever anywhere read more

Its ok, but I wouldnt go back there. Service sucks, food sucks. Good for tourist but bot for us

staff is friendly, food is good, variety of options, price is somewhat reasonable, drive thru.

The locals do not realize how lucky they are that this place servers fried rice, rice/eggs/Portuguese Sausages and Macadamia Coffee. We would kill to be able to get these things on the main land. We used the drive-through while we were here for the week. Everyone was really nice and attentive. Mahalo! read more

I ordered the stuffed jalapeños and they were barely warm and definitely stale. Most disgusting thing ever. Why would they serve something like that ? My boyfriend got the curly fries and his were were also cold and stale. There is no reason to serve food like that. It was after 3:30 so it wasn't the lunch rush. It's just carelessness. read more

If I could give this place 0 starts, I would. The food is overpriced, the burgers and chicken pieces are so small all you taste is bun, the fries are cold, and the bread tastes like cardboard. Regardless whether they're busy or dead, service takes forever. Never want my money here again! read more

Thank you employees of the Kauai Jack In The Box for working all day Thanksgiving. Just landed late and while not my first choice, appreciate eating a hot meal this night. Mahalo! All the Grocery Stores are closed. Gotta say all the employees behind the counter are all happy! Thanks again! read more

I don't know what happened today but it was the worst Jack in the box experience I have ever had anywhere in the USA. Kauai location. Was in line forever, that part I was really ok with. Waited at the window for another three minutes. Paid and asked the server for Taco sauce and ketchup twice. Never got any. Patty melt was cold and one side wasn't grilled at all. Fries were cold. The ultimate cheeseburger was ordered with mustard and mayo only. Had ketchup on it and was cold. The Chocolate shake was watery. Tacos were good and the onion rings were perfect, By far, the best part of the entire order. Something really really needs to be fixed. read more

Ok. It's Jack in the Box. I know, I know, same old fast food but a breakfast that is filling, fast, and cheap. Spotlessly clean and the counter gal served us our coffee and breakfast order. With a smile and accurate directions to shopping nearby. If you're just tired of $15.00+ breakfast per person... or want breakfast for lunch or dinner. This is a clean, reliable option. read more

I visited Jack in the Box Kauai with family after being disappointed at another well-known eatery near the Lihue airport. My party had fresh little Jack burgers with fresh lettuce and fries and I also ordered with the portugese sausage and bacon fried rice, which was delicious. We were all pretty content, and the cost of the meal was very reasonable compared to restaurants nearby. I would definitely eat there again. read more

Jack is back on Kauai finally! Love love the tacos as always. And of course the curly fries! Even though they did have their soft opening earlier in summer and their grand opening last week, the drive thru lines are horrible at certain times of the day. read more

Poor Service with a Side of Attitude! I stopped in this location to grab a quick burger and fries for my starving 10-year-old. I order her burger the same way every time, "Ketchup Only.' When we got the order, her hamburger was covered in pickles. I pointed out the mistake, only to have the cashier insist I said, "No mustard" and refuse to remake the order! I know what I said. I ALWAYS say "Ketchup Only" because I never know what condiments different places put on their burgers. Bottom Line: They screwed up, refused to acknowledge it, and glared at me on out way out. Give this place a miss!!!! read more

Cold food, missing items, wrong orders. They leave the phone off the hook. Complete incompetence. Sucks that it's the only one here

Would like to give this restaurant a zero, but it won't let me. My wife and I went through the drive through today, placed our order and the lady who spoke very poor English gave us a price which neither of us could understand. When I asked her to repeat the price, she said, just a minute and never got back to us. We waited and when no response drove to the pickup window. The woman who was taking orders, pouring drinks and handing orders, presumably by herself, then told us the order was over $26 when it should have been just over $16. I handed her $40, she gave me some change and pr oceded to hand me some blue colored drink instead of the sprite we had ordered. I said that's not my order. She looked at me totally confused. I repeated what we had ordered and she said " you never made an order". I said yes we did and you told us a price. She said again, you never made an order band just stood there holding this blue drink. I told her to give me my 40.00 back, gave her the change back and left. This is totally unbelievable, even for Kauai. What kind of incompetent, unprofessional, untrained staff does Jack In The Box hire and why was she working by herself? We will never be back to this chain! read more

I went here because I was hungry, it was lunch and it had been a couple years since my last foray into a Jack in the C..... I will admit it is clean, new and the people working there are friendly. That being said, chicken strips and shakes are about the only two things they prepare well. read more