Of course the food is amazing. I always get the tacos and shout out to Caesar who works so hard there. I frequent that place about once or twice a week and seems like he's always there lol and I said that to him and he just smiled, but what a terrific worker you have in him. read more

08.25.2026 4:30pm visit. Wanted to try this place again since I was around the area. Drive through was closed. Sign stated dining is open please come in. Went inside, no cashier was present. Waiting on a person in front of me to complete their order through the automated Kisosk. He was taking forever! He could not figure out how to use the system. And actual person aka cashier was just watching, she stepped in a few moments later. I asked her about being a cashier to assist customers, her reply was oh, the actual cash register is broken. So I replied back, so your drive through is closed off due to maintenance but have a sign to come in to order and dine in but your cash register isn't working? Only one kiosk for the entire business establishment? Hmmm this is not going to work. This is terrible planning! I am not going to waste my time and wait on people taking their sweet time due to incompetence on how to manual order through a kiosk. This is absolutely bad planning since a line was starting to build up. One Kisok! Terrible. What bothers me is there is no sign stating that the cash register is broken, cashier was just looking staring at us. Say something !! Poor planning from management and bad communication to customers. Big dissapointment once again. Maybe a hit and miss, but has been a big time miss lately for me. Just my luck today. Ugh read more

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Ordered a crispy spicy jack wrap and the tortilla was so hard it was hard to chew and what made it worse was that it wasn't even the spicy version Service was so-so, placed a mobile order and it wasn't ready.. took a few extra minutes to serve old nasty food Even the fries tasted old, probably would've been better to at least double fry it but nope I ordered through the drive thru so can't comment on the looks or how clean the inside was Overall writing this review to remind myself never to come back to this jack in the box read more

I get it, not every location gets their shipment on time but when it's the 5th time or hearing "we have no drinks" or "we don't have food" what's the point of having a franchise business. I prefer to hear "I have a hang over and I don't want to work, go to the next location". So everyone please avoid this franchise and go to another location. read more

I cant tell you enough, there is nothing more frustrating than asking for something and never getting it even though im paying for it. I dont know if it is just terrible training or just not caring but they have a simple job to do and it seems they can never do it. I am probably making a mistake in placing my order and asking to take something off of it. Ive probably asked for the same sandwhich for sure over 15 years and they cant ever get it right. I just say without something on it and they cant just seem to not put that item on there. Its not just this Jack N the Box but all of them. So there is that then the floow was just mopped and slippery as hell, i almost fell at least twice. Im mad i threw away my receipt so i could do the online survey but that doesnt matter because nothing changes. Sourdough breakfast combo no ham. Any hamburger i get, no tomato no pickles. They still put these items on my sandwhich. I mean minimum wage is rediculous and this is the service i get. read more

Popped in for a quick bite. Christopher was working the drive thru window. Great service...Attentive and informative. Thanks Christopher !!!

If I could give zero stars I would. I normally go to this jack after work, and never had issues. Tonight I went and some Mexican boy long kind of hair must have been having a bad day, first he claimed his system was down and they're only taking online orders, so as I was getting ready to place it he decided to take my order, so then that was a lie. I ordered my food and confused a "sourdough jack" for the grilled cheese and for some reason he got upset I ordered the wrong thing so he yells to his co workers saying "PEOPLE DONT KNOW HOW TO ORDER" keep in mind I'm at the window and I heard everything. At this point I don't want my food because now I'm thinking they're going to tamper with my food. So I just went inside to get my money back. If you don't like your job, work somewhere else. He's lucky my husband wasn't with me. They need to FIRE him! read more

Jack in the Box - Slow night and still want to have bad service! - Fast Food Near Me - Long Beach, California

I came Sunday morning and the cashier cesar was nice and respectful, he made sure I had all my food excellent service

Missing items in the order. Had to come back and still order was not ready. Very understaffed

Do not come to this location. If you do just know you've been warned. My last straw was when I ordered a hash brown and they told me we don't have any hash browns so we're giving you fries instead smh. Just cancel the order! Never assume a person that ordered hash browns would take fries instead! read more

Very bad experience I kept telling the lady what I wanted she insisted they had it in the menu when I always order the same thing at other locations she told me to pull forward and completely ignores me and takes other people's orders then proceeds to tell me to get off the car and look at the menu inside myself read more

This place is spectacular but their jalapeño poppers are not good but every other thing is delicious and I recommend the loaded tiny tacos

I'd like to give a big shout out to the late night crew MAN at Jacks in Bixby Knolls. He is always on point when we pull up at 2 A.M. Food has always been quality. Service level high with a great attitude. Sandwich put together like a chef, and my curly fries fresh and hot. Appreciate my Poly Brother for looking out always. God bless! read more

Jack in the Box - Homestyle Ranch chicken sandwich - Fast Food Near Me - Long Beach, California

I placed an online order at 11:53 pm The confirmation stated my order would be ready at 12:03 am I arrived at the drive thru at 12:05 am by the time I got to the cashier it was 12:11am The cashier told me to park upfront and that he would bring my order. I was parked till 12:25 am and when I called the guy that answered said call back later. Idk what they couldn't fulfill my order A teriyaki bowl is microwaved a three piece egg rolls are fried for like 5 minutes and a soda isn't that hard to make? Yet I ended up driving away with no food. Sorry I won't be going back to that location. Good luck if you take a chance. The worst experience I've ever had. I wanted to rate them a 0 but I didn't have that option. Hope a mystery shopper catches them doing customers wrong. Unacceptable shift read more

The food is always the same. It's a go to for late night snacks. But the problem I've had is with their service and their bait and switch tactics here, at this particular location. They advertise one price on the drive-thru menu but charge you a different higher price when you get to the window. This is illegal in the state of California and they know it. When you bring it to their attention that they have to accept the advertised price they'll claim they just update the price in their system that day; even though they were doing the same exact thing a week ago. Spoke to the manager, Theresa, but she seems to not care about it either. I have we filed a complaint with the FTC and DCA. read more

I order a plain burger at speaker say it twice meat and bread only then paid for my order and repeated myself to the cashier again just plain meat and bread she said ok drove home cheese was on my burger it's a inconvenience to drive all the way back read more

First of all, I go to this location consistently to get a Breakfast Jack about 3 to 4 times a week in the morning. I normally use the kiosk. Today, I decided to order a small cup of coffee along with my usual Breakfast Jack, but I was unable to do so on the kiosk, I asked a worker for assistance and her reply was "I don't know". I asked her again and she said that she would take my order which I gave to her. I then looked at my receipt and realize that she charged for a Breakfast Jack Combo and made her aware of it. She said that's what I ordered; I said, " I didn't order a combo because I don't eat hash browns". Then she said, the combo is cheaper, so I got a better deal. I tried to talk to her, but she refused to listen and was even speaking in Spanish to the other Spanish speaking customers about me. Another worker gave me my order and I gave him back the hash brown because I can't eat it. Again, the lady who was arguing with me started speaking Spanish to another customer. Which I didn't appreciated. My point was I didn't order the Breakfast Jack Combo so I shouldn't have been charged for it. The cost for the Breakfast Jack and a small coffee would be $5.88 and the Breakfast Jack Combo was $6.59, these prices are before the taxes are applied which has a difference of .71. It's not the money; it's the principle that she thought that I was so stupid that she could speak to me as she did plus speak to the other customers in Spanish about me. I'm not Mexican but I understood exactly what she said about me. I see this worker regularly and always treated her nicely, I always greet her, thank her and wish her a good day. I'm retired and my background is in sales, so I believe in giving the best customer service to all customers. It's sad that this worker thinks that she is entitled in some way to treat the customer as she did. We all make mistakes but don't insist that I ordered something that I would never order because I can't eat what's in the order. This is my last time going there. . . . . . . I will go to Signal Hill which is further from my house but the employees there treat you way better. read more

They forgot to put an item in my order. It feels like they did that another time before. Pretty frustrating. Suggest checking your bag before leaving. read more

This location only staffs two people at a time, so don't expect any sort of fast food service. I stood around for 5 minutes, without anyone coming to the counter, I wasn't even acknowledged. I ended up just walking out. This isn't the employees fault at all, the owner should staff more people through busy periods. read more

I went here for lunch to try the new ribeye burger. The burger patty itself was soft, not super dry and chewy like most of the burgers I've experienced at Jack in the box. It had good texture, the burger could've been more - overall, tasty and flavorful. This is what was missing. For example: the Famous Star has a nice charbroiled taste to it and overall it's a tasty burger. In-N-Out, is a well constructed burger with good sauce and overall it's a tasty burger. This was just missing something. Seasoning, special sauce, something. But I don't need to be a four star Michelin set chef to know what "OK" food taste like. It was a decent burger in general sense, probably better than their usuals, but I was not impressed and they still need to step up their game as far as burgers are concerned. My favorite Jack in the box to go food is still, the tacos, the monsters tacos, the mini tacos, the eggrolls, and the breakfast burritos in general. I have to admit, I haven't had all the burgers because I'm tired of being disappointed. But this ribeye burger may be worth a try to see what you think, don't take my word for it. read more

Worst jack in box, would review the food but both times I tried ordering. First time I was told they couldn't take my order and the other the person supposedly couldn't hear me and told me to pull up to the window just to ignore me and take the order of the person that pulls up about a min later. Night shift needs better management read more

Needs to be shut down they always claim to not have the right patty and cheese and sauces are supposedly always out..one day I got locked in the bathroom for about an hour... employees heard me knocking on wall and calling out for them and nothing they just ignored the noise...I even tried calling the restaurant and nothing...had to call a friend to bring me a screwdriver and eventually broke my way out...and I even spoke to the staff about putting a sign on the bathroom to prevent anyone else from getting locked in there but nothing...I even spoke to the manager the next day and he just looked me like if I didn't know who I was talking to...smh worst jack in the box... read more

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Updating my review... the service is decent and I've been coming here for years with only the one real issue (my first review). I'll confine to come here when I need junk food fix. read more

This lady charged me 11.00 more for a regular teriyaki bowl combo and she didn't know how to cancel and called another lady to help her and (I'm Mexican) they were legit talking shit in front of my face saying "I don't know why people do this and just put it like this because who know's if she's going to change her mind" mind you in Spanish right in front of me. So rude and classless. Rude workers. I just cancelled two tacos. As if they're not premade. don't come here. read more

Rude cashier maria graveyard shift 11:46 pm had a whole attitude from the moment she answered thru drive thru didn't even get a welcome to Jack in the box how may I take your order this woman needs more training as is she was cross contamination touching her phone and then money then food , when asked her for sauce she only gave me 3 ketchup for a burger and fries I ask for more and only gave me 2 more then I had to ask for more when she handed it to me she toss it on my hand and gave me a whole face like get out of here already she was just not professional and needs more training to in my opinion or maybe graveyard shift isn't for her , read more

Apparently the kitchen people don't care about what they give out or even check the food considering the taco I got with absolutely nothing but cheese and sauce. read more

Jack in the Box - The "taco" I got today - Fast Food Near Me - Long Beach, California

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Ok Jack in the Box. Stopped here for lunch last week and it was good. Ordered a Double Bacon Sourdough jack. Fries and 3 tacos for 2. Popular location on a popular street. Customer Service was good. Id come back for lunch again. read more

Ok how do I begin this review. I'll start with pros , basically the food was hot and very tasty . I can't complain about quality because it was better than other jacks! The cons were, this place lacks in good customer service. I arrived and stood standing foe a couple of minutes while a few employees walked around. One came and didn't acknowledge me she just walked away. Then another employee came and said that someone would come in a minute. Then the manager came and took my order. I paid and he walked away and said absolutely nothing. I was like ok, then another employee came to give my my receipt. I was like ok! Then we got our order and no thank you or anything. Bottom line they weren't busy, not sure what that was about however I do appreciate my hot food so 3 stars is good for this location. read more

Lazy! This is considered a 24 hour location, long behold, I sent a mobile order to this location December 3rd - 2:05am. I arrived to a closed store, now I'm out of a milkshake coupon that was attached to my app, and never got my food along with it. Waste of gas!! Refund? Well now I have to contact the corporate office to demand for my money back. Absolutely terrible, and there was an employee sleeping in the lobby. I went instead to another Jack in the Box location at 801 E Spring St, and received professional service and fresh food. read more

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A fast food chain like no other and I love it we tease and call it Jacque in the box.. The other night I tried some chicken egg rolls that my daughter brought by they were so good I didn't realize that they were from Jack in the box the egg rolls were full of flavor crispy and light they didn't need any dipping sauce. What I like about Jack in the box is the variety they constantly update their menu and it's open 24 hours a day. The tacos are grainy but I love those fried tacos and the taco sauce in that packet is so different I enjoy the taste. The fish sandwich is crispy it has lettuce tomatoes and tarter sauce its so good. The French fries are thin and crispy and the curly fries are seasoned so well you don't need ketchup the onion rings are a classic childhood favorite of mine. The burgers I've tried so many but my favorite is a good old Jumbo jack with lettuce tomatoes onions and cheese with secret sauce. The deli ham sandwich with pickles is pretty good but the bread is too chewy. The breakfast menu is awesome I like the croissant breakfast sandwiches all varieties and the breakfast biscuits with eggs and sausage or bacon I've tried them all and each one is pretty good. The shakes are creamy and thick they are now topped with whipped cream and a cherry. The cheesecake is the one item I don't like anymore it has a thick fake taste devoid of flavor or real cream cheese. I stop in a few times a year it's a childhood thing I suppose loving Jack.. But it's my go to spot for quick and tasty food every time. read more

Jack in the Box - Egg rolls and sauce. - Fast Food Near Me - Long Beach, California

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Have to be careful which one you go to. Some of the workers are really rude. Not all of them are like that. Their food is amazing.

Quick in and out. Mom wanted a Strawberry Shake. I've never had it but she absolutely loves it. She doesn't have it often at all but when she does, it's right on the money. read more

I went here this morning and the food and service are fine. Came back at 3 pm and they're closed??? it's the middle of the day. I've worked in food service for years, maybe I'm missing something, but how can you be closed at 3 PM? AND despite the dining area behind shut, they were still serving the drive thru. I don't understand, I just wanted some tiny tacos. :/ read more

Waited ten minutes just to give my order. No acknowledgment whatsoever. The girl just walked away from the register and tended to the drive through. I walked out. read more

Mobile ordered, specified to pick up in drive thru. When upon arrival I stated my name and they instructed me to pull forward, when pulling forward to the window, they said somebody had came inside and grabbed my mobile order claiming it was theres, when saying that it wasn't me and what would happen they stated I would pay again or have to leave, now I'm not about to pay again for food that I didn't already eat so I was angered and stated like If we could get it made or have something happen they refused my service and told me to leave, now I am mad, hungry, and short the cash. At the end of it HORRIBLE SERVICE FROM THE SHIFT TO THE WHOLE TEAM. P.S. Whoever took that food I hope you liked it read more

OK yes I do go to Jack in the box a lot. But today was special they just released the new chili cheeseburger so I had to give it a try, I must say one of the best burgers I've had from Jack-in-the-Box almost ever I will be back for more really enjoyed my experience they're very clean environment great location and this new burger that they have it's amazing. #richeatsswashere read more

Jack in the Box - The new Chili Cheeseburger wow - Fast Food Near Me - Long Beach, California

Horrible in every sense of the word. You wait a long while to even order but you get a eye roll telling you they'll be right with you. It's very unfortunate to see all employees to be this miserable read more

I honestly don't understand why this quality has gone down so much. I decided to grab late night jack in the box while doing doing college work, but tell me why I find a straight hair in my drink and pubic hair in my chicken sandwich!!!! Sad part is that I got through more than half of my sandwich until I saw the thick curly hair in it. I was really disgusted and tried calling to talk to management but they did not answer. Worst experience I have ever had. If you wanna go to this jack in the box I'd reconsider because the quality is horrible. read more

Prompt hot breakfast sandwiches, delicious It's nice to give reviews on Jack in the Box, if you give them a review buy one sandwich get one free. Seniors this gets you a great meal to start your day. Delicious Supreme Crossiants. read more

Submitted feedback to JitB corporate, as they only had ONE employee working last week at 5:30am...she had to work both the counter, drive thru AND cook. Took 20 minutes to get my order and another potential customer got fed up and left after waiting five minutes (she was acknowledged by the employee). Receiving the following email, appears to be from the franchisee: Good evening Chris, My name is Sandra Moreno, District Manager for Jack in the Box. I would first like to apologize for the inconvenience during your recent visit to one of my locations. I have contacted restaurant manager for immediate follow up on: order accuracy, poor quality, behavior, lack of attentiveness and lengthy wait time I appreciate you taking the time, to share your feedback and concerns, be assured I will personally follow up and ensure proper training is being done. Thank you, Sandra NOTE: the email was not JitB branded and simply had "Visit" in the subject line and appears to be a generic copy/paste response (my issue was with the wait time and only ONE employee on site). If my email didn't have preview feature, I would have simply deleted this and thought it was junk email. I did receive another survey (properly branded this time) and gave them a counter-counter survey review (if that makes sense) but seeing as I had no real resolution from another JitB issue at another location last year, I'm really not expecting much. read more