Not to say I don't like Jack in the Box. But when it comes to convenience, I prefer Jack in the Box because it opens long hours. There is always food to eat. But this time, they ran out of onion rings. I ended up ordering just a Jumbo Jack. There were some people gathering around the drive-thru window. I kind of wish they weren't there. I was so afraid of running them over. I quickly order my burger and took my food back to my hotel room. read more

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Went to drive through. Ordered a small drink, it was priced higher than the menu. I say something, the guy says "oh really? I don't think so." I confirm it's listed for $.10 less than what they charged. He says ok we'll give you $.10 credit to even out charge. Also, the order started to be taken by a female who butchered my EXTREMELY simple order. Then the man comes on and says "oh ok you ordered the 2 mini churros?" I'm like no, not even close. Like wth. Drive up, they hand me a large drink. I say is this a small? They say oh we don't have small. I figure they just put it in a large cup, but no, they charged me for a large. I wanted a small. Like why? Why didn't you say that? Just did it because I called out being over charged? Just did it for no reason. Just lousy customer service for no damn reason. After years of visiting here on rare occasions after volunteering at the shelter, I will never come back. Just little scammer lazy employees. read more

This is a new low. Chicken teriyaki without chicken. How much do you hate your job? I'm a a loss of words. read more

Jack in the Box - This is a first for me chicken teriyaki without chicken. - Fast Food Near Me - Oakland, California

There staff can't understand coherent English or something, I asked for a promotional munchie meal and these lack of hearing aid people gave me the smaller version of the munchie meal. Not what I asked for when I'm reading it right off of their own posters. read more

DO NOT COME TO THIS JACK AND THE BOX One star because zero isn't an option. Woman taking the order was being rude and making unnecessary comments such as "can't you hear, can't you listen". Bathroom were EXTREMELY dirty and really smelly. Got every order wrong and forgot to finish the burgers. Tried to cut them some slack but the last straw was finding curly fries in my regular fries. SHUT THIS PLACE DOWN. read more

Ordered a lot of food there today after a long day for the family and ordered some tacos and when we opened up the tacos they had no meat in them like wth is going on they just sold me the lettuce and cheese so annoyed read more

Jack in the Box - Fast Food Near Me - Oakland, California

This place is definitely not 24/7 it was closed tonight with not eta of when it was going to open up.

Terrible. Drive through is awful, the "grilled" chicken garden salad is terrible! Old stale chicken was basically molded, and now they serve the salads in a white cardboard box. read more

Jack in the Box - Chicken Garden Salad w/ Grilled Chicken. Moldy chicken - Fast Food Near Me - Oakland, California

$1.29 for two tacos. Still my favorite. The store is pretty clean with no trash on the floor. The staff here are very nice and busy. Nice to see fast food workers doing their thing with a smile! A large drink is $2.49? Lost a star. read more

Took an hour for 8 tacos and stuffed jalapeños uber driver was there 40 minutes waiting on food that came out cold and soggy. They take the phone off the hook because of all the complaints they get in the evenings . In a box of 64 crayons they would be lucky to tech charcoal grey.( aka not the brightest crayons in the box). Sorry had to explain that because it would go over their heads. Worst food of the franchise I've ever seen and I've traveled the country for 28 years. They should hire preschool children, because they would probably do a better job than the pitiful excuse for employees they have working there now. Note to uber eats: dump this store because they are going to cost you and your drivers time money and customers. Whoever the manager is should be ashamed of themselves to allow a place to be run like this, no wonder there are so many 1 star reviews. I'm glad I threw this trash away, because it would probably end up being food poisoning as old and cold as it was. read more

Jack in the Box - Soggy cold tacos, the paper wet and soaked through - Fast Food Near Me - Oakland, California

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There is a line of cars that made it look pretty popular. The food here is ok. I might have chosen poorly, but the burger I had was a bit of a gut bomb. Way too greasy. The coke machine was semi-functional (missing half the drinks and you had to get ice from the cashier.) I think next time I'll drive the extra block and get the In and Out burger. read more

Jack in the Box - Fast Food Near Me - Oakland, California

Usually this drive is a bit slow but I really find their food more fresh than other JITBs... however I cannot in good conscience give this place more than 2 stars. Why? Well, I'm actually being generous because I really REALLY hate it when people "add" suspicious items to your order. I know it's late - and no, the woman handling the cash register is not a novice but clearly, "someone with authority" so explain to me why she suddenly "forgot" to give me my receipt? (I had to ask for it because obviously we are app happy and take pictures of our receipts to get points) - at least she apologized and handed it over... but I got charged for an Antenna ball?! First of all, I'm driving my mom's Tesla ...and secondly, even though I didn't order one - WHY did I not get it?! So I ended up paying for something that diesnt - did I just get scammed by Jack in the Box? it's one thing to get charged for something you didn't order but a whole new problem arises when you end up paying for something that does not exist. C'mon JITB - like wtf is an antenna ball anyway lol read more

Jack in the Box - Fast Food Near Me - Oakland, California

Ana, the Manager is the WORST! typically my Drive-thru experience goes well with pleasant/okay customer service & I get my food: good & on my way! Today however when I walked in to avoid the long Drive-thru line: no one working cashier, line employees just give a blank stare, zero acknowledgement. 5 mins later a woman comes out, same blank look, walks to register with a blank confused look (I'm waiting for a greeting), stands at register & asks "wanna order?". Why of course! Or why am I standing around??? She proceeds to take order attitudially, no use of words and walks away. A smile and a "how can I help you?" Or no smile, "welcome, what can I get for you?" Goes a VERY LONG WAY. Ana, the manager needs more training and work experience given she obviously lacks in this area - & this is the basic foundation in management: consideration of others. Also, 25 minutes for 3 coffees is a bit much. Given location: it's clean. read more

I never put too much on fast food, in terms of expecting an amazing meal at an affordable price. This Jack in the Box has served me well over the years, but lately they have just been horrible! This JnB is right near my recording studio and after a late session sometimes I'll slide through. But somethings horribly wrong with this Jack in the Box. Started last week, I got a breakfast burrito and it was a mess. See photo below... When I went to eat it it just fell the hell apart soon as I unwrapped it. The tortilla wasn't soft like normal, it was cracked and broke up, and I don't even think they cooked it. It almost looked like they put it together, wrapped it and threw it on the ground before they placed it in the bag. Ok maybe some youngster had a bad night.... A day later I get the Swiss Buttery Jack, maybe the person who made it thought buttery Jack meant to toast the shit out of my patty, cause it was dry as hell and hard. My guess is that it came from a canceled order that sat for hours. This week I've tried to go through the drive thru at least 3 times on different nights. No sign, no dumpster blocking the drive thru, no lights off... oh they must be open. Pull up to the box to place my order and wait and wait and wait. Finally, a young woman says " We are not taking orders right now". Not even an I'm Sorry but.... My reply, for how long? Her's dunno... Now again I said after a late night session, so I been there between 1am-4am. All the time same person same response. On the last go around I asked, are you guys just not open at a certain period, "No" she says "We're just not taking orders now!" WOW! Pull up to the window, it's open, no ones in sight! If this wasn't a frequent habit of this location I might of thought they was being robbed. I'm writing this review in the hopes that the leadership team reads it. YOU HAVE A PROBLEM ON THE NIGHT SHIFT AT THIS LOCATION IF YOU DON'T KNOW YOUR THE PROBLEM!!!! For those late night patrons, beware of this location! read more

Jack in the Box - My Alleged Grande Sausage Breakfast Burrito - Fast Food Near Me - Oakland, California

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Dropped by this Jack in the Box on Hegenberger to pick up the double jack combo which was advertised on tv commercial but it wasn't available here. So I ordered the smash burger which they had posters of on the order kiosk which was also unavailable. Jack in the box, why do you advertise products that you can't deliver? read more

Slow service at drive through on 4/19/23 around 12:30 pm. I ordered the Southwest Salad and the lettuce didn't fill the bowl and toppings were sparse. Totally over priced for what was given. Very disappointing. If I had gone in the restaurant I would not have accepted this very poor salad. It was not worth my time and gas to drive back to the restaurant to return it. Heads up: Always check you order before leaving the drive through. read more

Jack in the Box - Southwest salad from Jack in the Box. - Fast Food Near Me - Oakland, California

I was craving a Burger and I actually had a Buy one get one Free Coupon for Jack in the Box. Pro Tip- Ballers on a Budget Use Coupons So I rolled to this Jack in the Box . They have a Huge parking lot . So I had no problem finding parking . I rolled in and ordered their new Double Jack Combo - It comes with a Double Jack with Cheese , Small Fries and a Small soda but refillable . I presented the Coupon and at first the Cashier didn't want to accept it . But I asked to speak to her manager and she entered it and accepted it . I also presented her with a Validated Jack in the Box Receipt for 2 free Tacos which she then rolled her eyes and entered . LoL . I then paid by Credit Card and received my receipt . I received my order fairly fast . In about 10 minutes . I was told there is a time limit in the Dining room of 30 minutes that starts when you receive your order. This Jack in the Box is in the Hood so I had an Interesting People watching experience while I was dining. I'm eating and a guy enters and gets in line . He looked pretty skinny but he was wearing possibly a 3 X or 4 X shirt it looked like a tent . Then I found out why he was wearing a shirt like that . He bent down to tie his shoe and I could see the handle of something sticking out from under his shirt . Maybe a Gun ? I sure as hell wasn't going to ask him lol. Next another Gentleman is at the Cashier and all of a sudden starts yelling Profanities at the Cashier . She asks him to leave . He starts threating her and her co-workers. Luckily I was done eating and I've had enough of the Floor Show . So I leave and as I head to my Whip . I get aggressively approached and panhandled . This guy I basically told him " Bye Felicia " . Hoped in my Whip and rolled away at a High Rate of Speed Lmao !!! The Food was Good the Burgers were made nice and tasted great .. I've always liked the Tacos because they deep fry them and they are crunchy . The Fries were fresh so they tasted good . The Restrooms are locked and have signs for Customers only . There's a sign in the Dining room that has a 30 minute limit for dining room usage . At this Jack in the Box so I usually use the Drive Thru read more

The Hegenberger location used to be so wonderful and now it's either a long line and they're too slow or I come after work I work in Richmond I come from Richmond to Oakland so I can have my food to go home to eat and they're closed and it clearly says 24 hours you called the number it gives a busy signal you send a complain no one gets back to you I just want to know what's going on I'm going to start patronizing other places they're losing so much business I see so many cars drive up and leave so what's up Jack in the Box what's up with you somebody get back with me it's not that difficult thanks 0 * 0 oh and by the way the employees are sitting in the lounging area smoking cigarettes somewhere outside smoking cigarettes I also snapped pictures that I can post it if no one gets back in touch with me read more

Thank you consecutively for making my online orders. The two times I'd been here (drive-thru), my orders were made as ordered, especially with a few customizations, thank you, and for the great service. You guys are great ! Especially for those long lines of cars you guys have sometimes. Keep up the awesome work. read more

Always slow even the drive through line sucks I would never go here , just saying as a fast food person .. don't come here to this location

Closes at random times. It has a 24/7 sign on the window. Terrible service. I work graveyard and can never count on it being open. Ridiculous. read more

Look let's be honest. Jack-in-the-Box is a fast food restaurant. However there are some things I like about Jack-in-the-Box that are consistent at Jack-in-the-Box. So if you like certain items on the menu. Jack-in-the-Box is the place to go to. read more

Let me tell you i have had numerous run ins with this location. They are always missing something in my order. First time i ordered i was missing tacos. Second time i did a online order where they were missing my tacos yet again and no sauces and condiments saying it was because of covid! How does that make sense? Im not gonna drive out there to pick up 2 tacos and a bunch of sauces. Third time i ordered a stackburger munchies meal and got no meat patty in my burger. This was at 1am and i have vision impairment so i cant get there and there is not a immediate fix on the jack in the box app. I finally reached them and they said they were gonna send me 3 meal vouchers but i never got it. When i finally contacted them again they sent me only 1 voucher. Horrible customer service all around. Jack in the box doesnt care about their customers. Look at the reviews for sll the jack in the box they cant even get 3 stars read more

Slowest damn jack in the box in the Bay Area. Expect to wait no less than 30+ minutes if you use the drive though and the lobby is closed!

Hello, I had a horrible experience last night at your local location near me in Oakland California on 532 Hegenberger Rd Oakland, CA 94621. I order a sourdough jack with no mayo no bacon no ketchup and I didn't receive that at ALL! Sadly I wasn't in my own vehicle to come straight back so I had to go all the way home and be bright back to request a refund. When I arrived back there was a long line so I waited 30 minutes to reach the cashier. Then when I told her what happened she told me she couldn't give me a refund. I am terribly disappointed and upset with this franchise and due to horrible customer service experience will be relent to eat at your restaurant again. read more

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Jack in the Box has a very inventive menu. new names with the same ingredients. eats: crunchy sliders(1) -beef and chicken -basically frito chips, cheese, meat pieces, jalepeno -wrapped like a pin cushion at least it's filling 2.5 stars take outs: -service ok -most menu items overpriced, even the $1 ones. read more

Been fighting the 'mini tacos' for 2 wks,finally go order them w/sour cream & a cherry coke get home & it's 7 tacos,not 15 & no sour cream & still only one window. Really you can't count to 15?!? So we're just hiring any old body??? That's the closest one to my house & I shouldn't have too go to San Leandro/Alameda to get my junk food fix!!! My order was correct & I was charged for said order but I'm missing 8 tacos & sour cream...and wuz up with the 1 window. I wasted an extra 10mins due to no taking $@ the 1first window. Jack your business is suffering Big time!!! I will not be going back & I'm calling to raise hell!!! read more

This place is truly ghetto. The second I walked in the door, a guy sitting next to the exit started to panhandle. I tried to act as if I didn't hear him, but he followed right behind me. I gave him some change to get him away from me, but he simply went back near the exit. The food here is better than at another Jack that I know of, though, so I'll just stick to the drive-thru. read more

Horrible costumer service. I went today at 1:30 am this supposed to be 24/7 service and the guy who was in the drive tru was very rude. He told me that I can contact anyone and he don't care ‍ read more

Hate this place. Everything is horrible about it I got a hamburger and tacos the only good thing was the tacos but the hamburger meat was raw and I still could see it was un cooked and red I got sick I had a bad stomach ache I felt like throwing up overall a bad place also their is napkins all over the floor don't go here ever My whole family got sick I was sweating a lot read more

I love this jack in the box! They always make my iced coffee taste so yummy! Never disappoints me and the times I've order food, it's always freshly made . read more

Oh man I should have read the reviews before stopping here. I got in the drive though like at 9:30 thinking I can make t to San Leandro which is 10 mins away for work at 10am. It's 9:45 and I'm still in the drive thought line and my order haven't been taking. They are beyond slow I'm probably going to be late to work now will never come back here I've been to jack in the boxes many times drive though usually take only 5-10 mins not half and hour this is crazy. Avoid this location at all costs! read more

This place was okay. Just like any other Jack in the Box. I ordered my usual of the spicy chicken sandwich combo and was satisfied. It is a plus though that is nearby the DMV. I came here after going there. read more

Jack in the Box - Artsy Jack lol - Fast Food Near Me - Oakland, California

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I've been meaning to write this bad review for over a year now. This is the worst Jack in the Box I've patronized! The drive thru supposed to be open 24 hours. However, I have experience over a dozen visits where the drive thru was closed. They even had their green dumpster blocking the drive thru entrance. I have also experience times where the entire restaurant was shut down. All of my bad experiences occurred around 5:30am on weekdays. read more

I waited 25 minutes in the drive thru to get a chicken sandwich and guess what, it came with extra flies! No joke. After a bite I notice a black bug on the lettuce. Completely smashed into the sandwich. So I bring it back and show the people at the front counter and they ask "what's wrong. " by this time they had flipped and handled the sandwich, wiping the fly off onto the counter. So I showed them this photo. Then they just left it there, dead fly chillin on the counter. No one ever thought to clean it up. Safe to say I'm never coming back to this dirty restaurant. read more

Jack in the Box - Fast Food Near Me - Oakland, California

Worst JITB I have ever been to. Went to get some burgers and tacos, while in the drive through noted a huge pile of boxes out the back door. Didn't think much of it initially, except I was surprised to see such a mess, then I noticed rats running between the boxes and the nearest trash can. The lid was off and trash was everywhere across the lot. As I progressed through the drive through, you could see through the window that the paint was peeling and there was a lot of grease staining the place. The owner of this franchise should be ashamed. I grew up on JITB. Alameda had JITB way before McDonalds was in town. We had a JITB in Burbank where we lived before coming back to the Bay and it was always nice and clean. Every time I drive by this place it's thrashed. This location made me never want to go to any JITB again. Update: So Florencio, a JITB rep, calls me and says they are going to address my complaints and wants to know if I'm satisfied. I asked specifically which complaint, he responded "the one you wrote about". So I asked if they were taking care of the rats and trash, he responds "uh yeah". It just seemed he had no idea what the actual complaint involved, then asked again if I was satisfied. I just said goodbye. read more

Wow! Never a Jack in the Box that wasn't 24 hours. But the crazy thing was, lights were open as if they were open for business and cars went through honking at the drive-up window. You would think no one at the ordering intercom would be enough for cars to conclude this place was not open for business. But, My family and I were also fooled driving up to this place in hope of getting a quick eat in car. But it so happened that upon arrival a woman in a van was trying to get us to roll down our windows who I thought was just strange along with the rest of the roamers in this area. Found out later that she was probably letting us know this place was closed when we drove up to a garbage bin blocking the drive through. An event at the collesium brought us here. The establishment we are staying in is across the street so we watched the other "fooled" late night eaters drive through until morning. Question is, how did they get through with the garbage bin blocking? This place deserves no stars, but needed to share incase anyone is in the area. I'm glad we didn't end up getting anything here because I noticed later from our room that the lot is filled with trash so I can only imagine how sanitary the food served is here. read more

Double jack tasted like cardboard. Absolutely no flavor. Drive through employee threw my gift card in the trash and said they don't honor gift cards at this location. I asked for the card back and she said "you didn't want it". Go to In n Out across the street. Rude! read more

I am a doordash driver, it was already a long ass line in drive thru and I had to wait Hella long to place the order. While waiting I received another order that was not far same location from Jack in the box. I get to the speaker the lady wouldn't take two orders including for doordash people, like I was just going to make a u turn to place another order when she know she could have taken it. A waste of my time. How are yall delivering with doordash late night but can't take two orders. If I ran doordash I would terminate my contract with you cause what is the point of you operating this platform if your not going to use it correctly. I won't be back until you fix your policys and talk to your rude employees. read more

Another super slow day. I gave up and left. Wasted my lunch break. Thanks for nothing. read more