I never go to this location which is sad because it's literally a 5 minute drive from my house. The line is usually long but yesterday it was only 2 people in the drive thru line so I went through. It took me at least 20 minutes to get to the front window CRAZY!!!! I finally got my chicken strips and I was on my way to sf and opened it up and they were dry, hard and a lil burnt smh. Never again will they get my money read more

Jack in the Box - My over done/old chicken strips - Fast Food Near Me - Oakland, California

I ordered the jalapeno poppers from this place and ended up with really bad food poisoning. The worst part was that I was on a two hour car ride along the way the entire time. This restaurant is not only understaffed but there is definitely a good sanitation problem in this restaurant. Do not come here unless you have a stomach of steel. read more

This morning after dropping my roommate of at work I Decided to go to Jack-in-the-Box on Hagan burger to get a breakfast sandwich, I go through the drive-through line I'm already skeptical about ordering fast food because I don't eat fast food normally and I was just like you know I want something fast Im not trying to go home and cook so I decided to order me a extreme sausage sandwich and hashbrowns and orange juice OK so I get my food and me being me I was check my food before I drive off , I didn't see nothing because I did a slit check because I was driving so I started to eat my hash brown and drink my orange juice it wasn't till I stepped in the house and sat down at the kitchen table and opened up my sandwich I examined my sandwich closer and what do I see a piece of hair i'm so upset because it never fails and that's one of the reasons I don't eat fast food so of course I drove back up there to Jack-in-the-Box and walk in and showed them her what I see and Of course she apologized and threw the sandwich away and made me a new sandwich but at that point I didn't even want to sandwich like I pay with my card so I knew it was gonna be a whole bunch of stuff to get them to refund me my money back so I just took the fresh sandwich open that up to examine it, to make sure nothing was wrong again walked out and gave it to a guy that's asking for change moral of the story is make sure that you guys check your food before eating it at any fast food restaurant because you just never know What you might come across. read more

Jack in the Box - Fast Food Near Me - Oakland, California

They don't get your order right and then there receipt machine does. Or work and all the cashiers are doing are talking and not paying attention to what there doing worst service ever been waiting for my food at the window for over 19 min read more

In a hurry don't go here!! The lady can barely get your order right let alone run the drive thru! Made me late!

Horrible service and this location closes without notice. This is the 3rd time I wait in the drive thru line just for a worker to say "we are closed" or "we are only taking Door Dash order only" Corporation needs to close this location up. read more

So to all you yelpers out there First and foremost - the drive thru line wait time has nothing to do with customer service. It has everything to do with poor job training and/or poor teamwork I only had 1 car in front of me and it did take more time than average BUT the customer service was excellent. Best I've had at any jack and the food was better than most locations I've been too. So - 5 stars for the customer service because with a chain fast food restaurant that's what truly sets them apart. read more

Attacked by zombies selling Raider gear. Seriously, no security here? Also, nothing was correct with the order, after waiting 45 minutes. Yay! Fast food! read more

Price and convenience play a big part of our pregame meals. Commuting from San Francisco after work for most Warrior games, we ponder our dining options mostly while in the City, but sometimes time doesn't allow us this option. There is a relatively large variety of fast food choices on or around Hegenberger Road. Our go-to has been In & Out, but their menu doesn't give many choices. What Jack offers is a build your own tasting menu where you can jump from rice bowls to breakfast meals to chicken sandwiches to tacos at a blink of an eye. My 'usual' is a spicy chicken sandwich, curly fries, and tacos with a fountain drink; this totals less than $10.00, a bargain considering my water or soda alone is $5.00 or $6.00 in the arena. Since we usually visit more than an hour before tipoff, the lines are relatively short. The drawbacks are that you might meet a parking lot panhandler and exiting said lot can be challenging with cars zooming up Hegenberger off the freeway;balso, coming on a recent Lent Friday, I couldn't find anything on the menu so we ended up at the golden arch place. As you get closer to game time, you'll see plenty of blue or yellow shirts, showing the Warrior pride. Yes, it's in our pregame rotation and, hey, it works! Oh, and GO Warriors! read more

Only 5 Stars because I have funny ass stories just by kickin it in the line at the drive-thru. I enjoy the bum's dancing and telling me dirty poetry while driving under the influence of Marijuana. LMAO I say this Your waiting for a freakin hour for food on a weekend evening and then I suggest you pay in EXACT CHANGE. LMAO after getting my food and my change was pushed out, this stupid ModaFucka is gonna take my change LMAO like 2 bucks, but he could of asked for it. LMAO read more

Don't ever swipe your card here , they will skim you debit or credit card , I got off work At 6 am and order food here and after I went to work Same day I notice my checking account is wipe off , only time use that card is that day in jack in the box and when I call the bank all those fraud transactions are the same day read more

Trash 45+ mins in line just to pull up to window that they werent selling any sandwiches

Don't waste your time it was awful service and awful Ice tea we went Through the drive Through on our way home from Hawaii after picking up our car we were tired thirsty and hungry , No napkin or ketchup or salsa nor was any offered of course you don't notice until you drive off . I told him the ice tea was old but he did not care he just shut the window inside was closed and a long line of cars and not a neighborhood you want to go try to walk up to the window in front of the twelve cars waiting. I eat at jack in the box so i understand it is what it is but this was just bad service. read more

Slow costumer service . They had people waiting for hella long while the person taking orders walked out to talk on the phone . Their lobby is dirty af with sticky ass tables . read more

Jack in the Box - Dirty ass table - Fast Food Near Me - Oakland, California

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They have self ordering kiosks! Pretty cool!!! 4 stars for that new technology. And free tacos when you use the kiosk. Food is your normal jack in the crack! read more

Stopped by to grab lunch. 2 Tacos, Onion Rings and a drink! Good food, quality and speedy drive thru! read more

Jack in the Box - Fresh rings and taco! - Fast Food Near Me - Oakland, California

I would give this place negative stars if I could. This is the only Jack in the box I know that not only is the service trash sometimes your playing Russian roulette with the food but how is it your suppose to be open 24/7 and your closed 23/7? Seriously this place is always closed it's ridiculous. Should rename it because this building definitely puts a bad taste in my mouth Jack in the box is my favorite place to go unless it's this one read more

The drive thru take way too long. No one answers the phone. It's beyond ridiculous how unnecessarily long to place an order. They need to revamp the whole late night crew. read more

Vary disappointed with the service provided from this place. I ordered threw grubhub, and was missing at least 4 burgers that I paid for. I understand that this establishment is near the coliseum and that it may get busy when there are events there, but that isn't a valid excuse for their lacking of care for their customers' orders. Unfortunately, this isn't the first time that this happens to me at this establishment, so I won't be purchasing food from here anymore. If I don't get a decent service from your staff, then you don't deserve my money. As I write this, I still haven't been contacted by grubhub or by Jack In the Box about this, nor have I gotten a refund. I'm in for supporting restaurants in this part of Oakland, but not this particular establishment. read more

2nd review for this Jack in the box location in 3 sentences...... Ready.... 1 Hour wait in drive thru at night... Grrrrr (I turn off my car to wait to not waste gas) Customer service.... HORRIBLE. (The employees smell like weed & dont give a crap about life, so sad) The FOOD, good, jack in the box has fantastic junk food! Love the iced coffees & curly fries. (Everything else crap) Sorry 2 stars.... read more

Disinterested employees, flies buzzing around the lobby, the only thing that makes it bearable is that it's by the coliseum so it's a cheap place to eat pre game. The food was ok. What wasn't ok was me having to witness the bare hoochie ass of a woman leading two small kids across the parking lot. There is not a burger cheap enough to make me witness that sight again. Not the fault of Jack, it's just that kind of neighborhood, so be aware of it. read more

Food is okay, but they give you the wrong order. You wait 15+ minutes for your food to be ready. Long lines late night. Employees are very friendly, but the manager is a rude b****. read more

This Jack in the box is a high volume location due to its proximity next to the Oracle Arena. However it's employees are not trained well enough to meet the customers orders accurately and in a timely manner. The dine in area is NOT maintain, nor the parking lot and or restroom. This location also needs security to ward off the panhandling that occurs in the parking lot and drive-thru areas. The only positive thing, is the food is reasonably priced and good for fast food. read more

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I have stopped by here a couple of times on the way to a Warriors game. Try and fill up on calories so I can avoid getting over priced stadium food which I still end up getting. Their jalapeno poppers are my go to item. read more

Friendly drive through but very busy. The first item I ordered off the menu was apparently discontinued. Got a chicken pita. Got it home. I got a bag of chicken and cheese with a piece of lettuce and a quarter of a piece of pita thrown in. Very confused by what the employee was thinking that put that together. read more

Typical Jack. Good location. Nice new hip interior. Plenty of parking. Got a cool kiosk to order food if you don't want human interaction. Really Big Chicken Sandwich is really small. read more

Jack in the Box - Really Big Chicken Sandwich (In Reality) - Fast Food Near Me - Oakland, California

I'm literally sitting in line at this jack in the box now. I've been waiting over 30 effing minutes and there's still 3 cars ahead of me. There were a total of 7 cars when I got in line. I understand it's late night but what kind of service is this!? I could've killed the cow, grown the lettuce and plated the burger faster than this read more

Ordered online and when I went to pick up the food, they said they didn't have it ready. Went inside to pick it up later and they said they gave it away to someone else and essentially told me to fuck off. Literally how the fuck do you give someone's order to someone else when you have to confirm the name with the receipt? If this is the closest JITB to you then I would seriously suggest driving a bit further to get better service or just go to the In N' Out. read more

Right next to the Oracle arena... I'm guessing this spot gets packed just after or before the GSW or Raider games. And just off the 880 freeway. Inside actually has been redone nicely with newer countertops, sitting area, chairs, etc. One of the rare locations that has a self-service kiosk - we ordered and paid cash through this machine. Parking lot in good shape - they even had a worker re-doing the white parking lines outside. read more

Just was 37 mins in the drive thru for a Diet Coke! It's 11:00 PM and there was 8 cars ahead when we got in line. Absolutely no reason for it to take this long. read more

I give it a 4Star because I had to go back for my cbeesecake that they forgotten threw the drivew thru. Once I came in a had no idea he was the manager he helped me immediately and solve the problem professionaly. Usually some fast food places aren't professional on fixing problems or how to react back in fashionly manner on how to response back to a mistake. Whoever was manager today 10+ thank you. Not every restaurant is perfect . We all make mistakes. Just on the person how they go beyond there customer service skills. Trust me I know how hard and stressful it could get read more

If I could rate 0 stars, I would. Horrible service and even more terrible management. Came here the other night and my order was wrong came back and the assistant manager was in a bad mood and kept questioning me over and over about the problem after I already explained to her. Worse fast food experience ever. DO NOT GO HERE. read more

1st time here / 5/18/18 Jack-in-the-Box what happen when in drive-through ordered chicken tenders fries and a drink correct cheeseburger fries and a drink correct fajita pita fries and a drink I told you guys NO ONIONS!got the longest lecture from the drive-through person that there is NO ONIONS in the fajita Pita ///////// Drive back to the hotel and what happens the fajita Pita it's packed with ONIONS! I guess people don't know the ingredients in the products they sell good thing it wasn't a medical or health issue read more

Looking at previous posts, I see that this restaurant has major problems in their service. We went through their drive thru at 11:23 pm and it took 35 minutes to just order. After we paid for the meal, my husband complained about the wait time. The short man at the window tried to grab the bag back. He said we could go somewhere else if we did not like the wait. Suggested we go to McDonalds or Burger King instead. If this is your representative of your location, you are doomed for failure. read more

Drive thru always seems closed when ever I come by no matter what time it is. Usually between the hours of 10pm-6am

Drive thru line is legit always the worst. I have cane on a weekend after 1am and the drive thru is super slow, and I've cane during the week day after 11 and still ridiculously slow line I'm jOt sure why it's so slow service is alright but for us like any other normal jack read more

I wait was to long in the drive thru much worse once you get into there is no way out.

This is the WORST Jack-in-the-Box I have ever been to!!! The drive-thru is always 40mins long! The WHOLE night shift doesn't seem to speak English!!! The orders are ALWAYS wrong!!! My fiance bit into a frosty egg roll!!! WTH?! This franchise needs to be inspected and the staff needs to be retrained or replaced!!! read more

2/28/19 at 11:30pm I waited in the drive thru for more than 20minutes and when I finally got to the window a manager named Adela said then had no chance for $100 bill. Very disappointing. How is it that you're open 24hrs but you don't prepared your register with change, I know this area is a bit dangerous and you should not have a large amount of money, but come on now at least change for 100, This is my local jack in the box, is always busy and I'm sure the staff know the foot traffic, so why not prepare accordingly??? Why not put a sign at the begging of the drive thru line to make your customers aware and not waist peoples time????? And avoid bad reviews. read more

Why in the fuck is jack n the box closed at 9:11pm and on a Sunday at that???! It's supposed to be 24 hours this does not make any sense!!!!! read more