Gen really made my visit to my favorite local Jack in the Box. She took my order with kindness and efficiency. She is the CEO of fast service when people are in a rush and she is one of the sweetest people that I have ever met at a fast food establishment. read more

SO FUCKING GOOD DUDE. the chicken nuggets make me just so happy and even when i smell the nuggets my mouth starts to drool because they are SO GOOD!! honestly, jack in the box is awesome 10/10 totally recommend. only problem is their fries, its like russian roulette, ur fries can either be totally ass or the greatest thing you have ever tasted. read more

Good experience here. It was a fast food breaky kind of weekend and we hit this Jack on Saturday AM.. I was torn over what breakfast sandwich to order and the person taking my order suggested the best way to get what I wanted for the best price. I thought I was on candid camera for a second, but I ordered it and I was a happy camper... never did see a camera! Good experience and I liked my sausage breakfast jack. I was too scared to try the iced tea, though and went with the Diet Coke. Clean location and friendly staff. Recommend for fast food in the area. read more

I love ordering from the Kiosk, nice to see all the different things you can order and customize on your order. My burgers looked great, came out quick but seemed to be lacking in flavor. Not quite sure what it was, but they tasted boring. Staff was friendly and lobby was clean. Might wander through the menu and try something new on my next visit. read more

Jack in the Box - Kiosk - Fast Food Near Me - Palm Desert, California

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This location needs damage control asap. My hash brown was burnt to a crisp and then I bit into my sandwich and immediately spit it out because I noticed the ham was moldy! So disgusting!!! read more

Jack in the Box - Mold on the ham of a supreme croissant - Fast Food Near Me - Palm Desert, California

They can't get a simple order right lol for a fast food place all I wanted was tacos

I had just completed my delivery route and was super hungry. I placed my order at the drive-thru then drove up to the window, i gave the girl a $100 Bill......she then called over the supervisor and he said they did NOT have enough change to break my large bill because they we're slow.....are you F*cking kidding me? This is Nonsense......i was either lied to or the store is performing so badly they didn't have enough money to give me change. I ended up cancelling my order, then went to Ampm where the lady happily accepted my $100 Bill. read more

The wait wasn't worth it been here three times and they are so slow don't go there if you want fast food

I went to Jack In The Box on my lunch and was given my food, which was great! The food was hot and fresh but while I was eating I could here this man yelling. When I looked the Manager Luciano was yelling at one of his employees in the most unprofessional way! This manager is highly disrespectful because he got in his employees face, (who was this little girl compared to the manager) and started to yell at her. If this is the type of managers Jack In The Box wants to hire I don't want to eat there anymore. As a manager you should know how to handle situations in a more professional and respectful manner. Highly disappointed with management. read more

Staff was very friendly and double-checked to make sure my order was great, appreciate the courtesy! My tacos were delicious, as always. I've been coming to this location for years and they never fail to please :) read more

We went to the drive thru at the Cook St. location in Palm Desert on June 30th and after eating my first taco, I looked down at my plate to get my second taco and I noticed to my horror, a used latex food stained glove on my plate that had fallen out of the first taco sleeve! I was so disgusted and could not finish the rest of my tacos, ruining my dinner. We immediately called the restaurant and she said they would have someone call us back the next day. I did not get a call back and after many, many calls to the restaurant and an e mail to the corporate office since it is impossible to call them, still NO response. The e mail site says "Jack listens" but since I have been ignored for almost a month, clearly Jack does NOT care about his customers! This experience has soured me from EVER eating at any fast food restaurant again and I wish I could rate it a half star! Are you listening now Jack?? read more

Jack in the Box - Fast Food Near Me - Palm Desert, California

I was on my lunch break and the drive thru felt like forever. I finally get my food and before I take off I noticed that all the food I paid for was not in the bag. I then checked my receipt and They charged me for food that I never got. I was frustrated, that they were taking my time and money. This place needs more training or better employees! read more

These people can follow simple instructions and curly fries only look and taste like a week old and hard Try and Dario this one read more

I've been here multiple times and each time the service is horrible, including the manner in which I have been treated by employees. The food taste fine but has always been visibly thrown together. The location makes it convenient..but it's just not enough to keep me coming back. read more

Jack in the Box - Line on line on line - Fast Food Near Me - Palm Desert, California

1 star for drive-through experience; This place must be managed completely different at night I repeated the order to the girl at the window two times tonight and still didn't get it right you need to have more experienced people at the drive-thru while assisting customers and being attentive to their requests, I gave you two stars because the only positive extra story that you get was the quality of the food. By the way it would have been nice if I had been provided by receipt upon checkout so I can go on to the 800 number and get the code to get my free tacos but was not provided that piece of paper read more

I ordered 24 tacos and some other items. When I got home I found they shorted my order by 7 tacos. When I went back 20 minutes later to have them correct the problem, they told me "to bad". They won't replace the missing tacos, BUT I can buy 7 more if I want them. The girl was, rude, unapologetic, unprofessional. She even went to the point of calling my wife and I liars. I asked for the regional managers phone number to file a complaint. She felt for a few minutes and returned with the store mangers name and and number a piece of paper then slammed the window shut. There's definitely NO CUSTOMER SERVICE here. You really should avoid this store if at all possible. read more

This is "BY FAR" the WORST Jack in the Box I have ever been to in MY LIFE! Since it's opened over the past few years I rarely but still visit this convenient location..out of shear DESPERATION! Because it never changes. The workers change. The time of day varies. The months vary. One thing however us steadfast, the horrible service, & flavor of the food! Takes FOREVER to order & be served. Then finally when your food arrives it's always a monumental DISAPPOINTMENT! read more

My 4 year old is very picky or in other words he knows what he likes and oh boy does he like Jack in the Box. The French Fries are always newly made, the Chicken Teriyaki bowl is one of the healthier options, and the tacos are a clastic. It gets very busy during lunch time but the staff works quick. I rarely have an issue here and when I do they take care of it right away. read more

My friend and I came here on our break at school and were craving tacos, which satisfied my craving like always! But I just wanted to take the time and comment on the gentleman that helped us at the counter. Robert was so friendly and helpful, even brought our food to us and picked it up from our table like we were at a sit down restaurant. It's so refreshing to see such a sincerely genuine person who does his job to the fullest and beyond. Thank you for your hard work, I'll definately be back to experience the great hospitality [and tacos, of coarse]! read more

Jack in the Box is what it is, fast food, for people on the go. I've been to this particular restaurant about half a dozen times, all with positive experiences. I'm always dealing with the morning crew and picking up a bite of breakfast food to pair with my Starbucks Coffee (There's a Starbucks located within spitting distance). I generally order the sausage and egg sandwich served on a biscuit. What I like about this sandwich (aside from it being tasty) is the components seem to be cooked to order. My food always comes out hot and seems relatively fresh. Additionally, the restaurant seems newer, is clean and the service is good. read more

I usually don't review fast food joints bcuz you know what you're getting into. But this has to be hands down the worst Jack in the Box I have ever been to. Where do I begin... I ordered the 3 piece spicy chicken strips with a coke. Problem 1. I was given a Diet Coke. 2. No straw which sucks when you are driving. I asked for ranch for the strips only to find none in the bag. BTW the chicken strips are gross. He tacos were also gross. I know I shouldn't expect much from 99 cent tacos but they were just plain terrible. I ordered curly fries and asked for ketchup. But once again no ketchup in my bag. This placed failed me big time and I most likely will never eat at a Jack in the Box again. read more

I got the mini tacos loaded two days ago and when I opened it all I had was a splash of cheese. No lettuce no sauce I got other things and when I asked for ranch got a stank eye. Like they make their income off inventory. read more

I'm reading all of these bad Yelp reviews of the drive-thru line; I always order inside so I don't know about drive-thru. Well ordering inside is really easy; never a long line during peak lunch times. Customer service is great. Food looks and tastes great also. I order from the breakfast menu, which is all-day. Mini churros are really good too. Only bad thing about this Jack-in-the-Box is that I tend to see lots of dirty tables inside the restaurant; not super dirty but you can tell people were sitting there, and people clean up after themselves, but you can tell no one wipes down the table with a wet cloth. Bathrooms look dark and dirty; most of the time, they run out paper towels to dry my hand. read more

Sucks! They took 30 minutes to make our order and we only ordered 2 things. People got out food before us and they ordered after us. Poor service! read more

We just wanted a fast breakfast. We ordered about 18 times because lady kept saying what? What? Then she completely screwed up our order of 2 supreme breakfast sandwich combos. 1 large diet coke and a regular coke. We got 2 sausage sandwich combos and 2 diet cokes. Extremely disappointed with what we got. Never going back to that location and it will be a good 3 mintues before i go back to a Jack the Box. read more

Just left there and very unprofessional . Employee behind the counter talking loud and saying the f word. They are kids present. I can't believe people don't know how to be adults and leave there life or issue outside the door read more

I would give 0 stars, but that is not an option on YELP. I normally love Jack in the Box when I choose fast food. Yet, this particular location gave me the worst fast food service in the history of my life. We walked into the restaurant and it was empty of guests. We placed an order and sat down. A few minutes later another guest came in and placed an order. Another 5 minutes later another guest came in and sat down. We were still waiting for our food when they served the 2nd guest. Another 5 minutes passed and they served the 3rd guest and we were still waiting. We stood up, went to the counter and asked where our order was, and they objected the drive through line was busy and sorry they had not gotten to our order yet. They then said we were waiting for the french fries that were not ready yet. They then proceeded to serve us a few minutes later. Our wait time was 15-20 minutes. The fries were obviously not fresh (even though they stated the reason our order was late they were waiting for french fries to cook, yet our fries were cold and soggy. When we complained as we were leaving, they did not even bother to try and make it right. Again, they complained it was busy and made excuses. (I never thought 3 sets of guests and 2 cars through a 20 minute period was considered busy for a fast food restaurant) In fact, as we were driving away all three workers at the counter were laughing. I have never been treated so poorly in my life at a restaurant! read more

I had 2 regular tacos. Being tacos from jack in the box they by far are my favorite fast food tacos not from a Mexican restaurant. These ones were a little soggy and served fast at the drive thru read more

Went in and ordered six tacos and french fries, it took fifteen minutes for me to get the tacos, and about five more to get the rest of the food. read more

Terrible service provided by Drive Thru staff and Tanya. First off they gave us 2 buttery jack combos instead of what ordered which was 2 Jacks Blazing chicken sandwiches. How do you get beef and chicken confused? When we approached the window we were given the bag with 1 fry and 1 curly fry. We asked if we can get our 2nd curly fry like we had originally ordered . She requested the reg fries back Tanya gave us a stank eye mixed with a pompous look. We were just looking to get our 2 curly fries. We were then given our 2nd curly fries with a empty bag. Wow! read more

Unbelievably good service here! We felt like we were in a nice "sit down" restaurant, not a "fast food" place. The staff was incredible! We have been to many Jack In The Box locations over the years, at home in Washington State and in our travels, and this one totally blew us away! Kudos to whomever was responsible for deciding to make this restaurant stand head and shoulders above the crowd! read more

Just amazing service and food quality. I don't like the fact they are timed on drive thru. Fast food is fast enough. Why make the workers rush and feel more stressed than they already are? They have to deal with horrible people all day. I don't think a beeping noise and a clock helps them in anyway. read more

If I could give this Jack In The Box negative stars I would. Went there for lunch and should have walk out as soon as the person in front of me said its taking 25 minutes for his food. But ordered any way. The employee took my cash and he needed change. He literally left the drawer open with cash in view to get change. I waited 20 minutes for my food and noticed people ordering after me were getting their food. Went and asked the employee where my food was and he was finishing up giving another customer change. He said oh ya you had tacos, he literally left the cash register after touching money went to the bag where the tacos were and put them in the fryer. No gloves were used, nor did he wash his hands . I said there is no way I am eating those tacos after you just touched money. Other people in line noticed and made comments. I am not a food expert but I am sure this violated every food code violation. In my opinion this is a horrible Jack in the Box and I will not be dining here ever!!! Management needs to hire more than three people to run a business especially a fast food business. read more