Conveniently located right off the 60 FWY at Reservoir St and Walnut Ave with plenty of parking. I stopped by for a quick bite during the rush, ordering the Sourdough Jack combo with curly fries. The burger was warm and tasty, though the fries were a bit on the colder side, still enjoyable. Service at the drive-thru was friendly and efficient; shout out to Alejandra for ensuring I had everything I needed for my meal on the road. I also love using the Jack app rewards program, it's a great perk! Overall, a good experience and I'll definitely be back. read more

Jack in the Box - Storefront - Fast Food Near Me - Pomona, California

Foods always fresh. Customer service is always on point and they never complain about too much buttermilk. Hands-down, the best Jack in the box in the area if not the best I've ever had. read more

If it weren't for Henry, & the two younger gentlemen that work here, I would give this place 0 Stars! The Manager in the morning always has an attitude , unless you're Latino/Hispanic. I am mixed, but fluent in Spanish. So I know when someone is being disrespectful. I've ordered plenty of times before other customers, & I faithfully get my order after those who have ordered after me. The other day, I saw the same thing that happened to me & to my surprise, also, to this Gentleman of Polynesian decent. He mentioned that he is a truck driver & comes here almost everyday and gets the same treatment from the Manager. She doesn't give a care if she talks down to you. She has a signature mean face on the job no matter what day or time it is. If someone dislikes their job that much, why continue to work there? Anyways, my motto is and will always be #killthemwithkindness. read more

I wanna start by thinking server, Josue G. For making my experience very smooth and easy at Jack-in-the-Box. I was debating on what to get and what to try and he helped me out by giving me suggestions on what to try and what to get. He is very helpful and very patient. Definitely has a good Customer Service. And there was a young lady helping him out as well. But unfortunately, I do not recall her name. She was very nice and sweet as well. She had a piercing on her nose with a Band-Aid on. That's the best I could describe herShe was really sweet. Definitely will be going back to this Location. read more

Clearly understaffed at night. Expect up to half hour waits just to get your order. Line doesn't even need to be particularly long for this to happen. Food often arrives cold by this point. read more

I work very early in the morning so I always try to stop at Jack in a box but these past few days they been closed and its supposed to be open 24 hr. WTF read more

Funny how my yelp sees my review and asks what could improve? I'll tell you look at my photo, I've never in my past experiences of driving to this Jack had any issues so when I go drive from one to another making my main reasoning for going to Jack is the new Oreo mint shake for my mom, I ordered food for myself because I'm hungry and chicken strips and tacos sound delicious. The cashier asked me if I wanted regular or curly fries I asked if I could upgrade my side for the loaded waffle fries classic reminded me of potato wedges which I enjoyed as a kid, why when I open this box at home, no cheese no bacon bits no sauce as the photo showed? Literally on only 1 potato 1! I had to go home and add my own cheese because this was a huge disappointment to say honestly Jack in the box get in gear I hope they see this and feel bad because as a paying customer I expected more cheese more bits and more sauce not on 1 literal waffle fry. Big thumbs down! read more

Jack in the Box - Classic Sauced & Loaded Waffle Fries - Fast Food Near Me - Pomona, California

Henry at this Jack in the box has very good customer service very good experience very clean fast food restaurant very nice people very much recommend this place read more

I came in on a Wednesday night with my family to have dinner and I got help by Jose Aparicio and his customer service was so good he was very helpful and friendly. The food was good freshly cook and the restaurant was very clean the area where it's at might be an ugly area but inside the restaurant it felt safe and peaceful. read more

Monday nights are the only nights I close at my new job. I get off at 11:30 at night. If I haven't eaten, I usually stop by this location because it's on my way and close to home. Both times I've been there recently I've been helped by Jose. This guy has such a nice personality and awesome customer service. I hope management reads this and acknowledges him. read more

Melissa was Extremely nice she saw I was about to Peed myself and opened the door faster than lighting! This is GREAT SERVICE she is truly an asset to your company. Ordered fries they were a lil cold but the tacos were delicious! Thank You Melissa u saved my bladder! read more

I had a mobile order for $1 any size drink and the app wouldn't let me customize the drink in anyway. Wouldn't let change the flavor or remove ice or size for that matter. So when I explained myself to the guy at the window he refused to correct my order. Saying he couldn't give me a bigger size cus I got charged for a medium... it's 1 dollar any size drink. I even showed him my phone order and the promotion and he said the most he could do was change the flavor. I said Dr Pepper no ice and he gives me ice? How people working fast food want more pay but can't follow basic instructions. That's why you're working at Jack in the box at 4 am on a Saturday at your big age. read more

Drove 20 minutes and the time was 9:37, the doors are locked and the employees just acted dumb and ignored me. Why would you falsely put a sticker with a closing time of 11:30 but close early??? Waste of time, going to McDonald's instead! They are actually open at the advertised time. read more

Jack in the Box - Time not accurate - Fast Food Near Me - Pomona, California

Did a drive through on 11/23/22 around 9pm and just wanted to give a shout out in Great service. Food was also great! A+ Was not expecting this in a late Wednesday night but awesome job. I avoided the other jack with 2 stars and came here. Totally worth the longer drive to come here. read more

This is best jack in the box in Pomona hands down!!!! I love coming here the staff is great!!!!

Horrible customer service waited 20 min drive thru food was wrong and whatever I got was cold called the store and I was told They will replace my order went in to the store to replace it and the person by the name ROSARIO made me wait like 20 min because apparently she was on the phone just to tell me she couldn't replace my order she had a horrible Attitude like if I just wanted free food no lady now a day food is expensive we work for it Can not believe she's a manager. I'll be calling Jack in the box corporate office read more

I guess I have been fortunate with the food and service the past two times I have been here with drive thru enough to want to write a good review. I enjoyed the quality of the food and service I have received in the afternoon and hope they keep up the great work! read more

Their food is even worse than it use to be. You can not pay me to eat there. I will go out of my way not to eat there.

Went Friday night 1am bought a spicy chicken sandwich surprisingly it was ready really fast got home went to eat pulled out this little dried up chicken patty in my sandwich looked old. Sad. read more

Jack in the Box - Old dried up chicken. Was disgusting - Fast Food Near Me - Pomona, California

Very nice and fast great service , food is well made compare to other JIB they always have different offerings to keep customer interested definitely recommend this place read more

Guy working the drive through just hates his life. Idk if to just feel sorry for the guy or what. Suck that he has to mess up your order so bad after making you feel completely uncomfortable when your ordering. No jobs worth it man... read more

If I could leave zero i could. To the man working tonight im sorry you hate your job. But that doesn't excuse your shitty service. I couldn't ask for anything without you cutting me off. The absolute worst read more

Came here by drive thru and the customer service was amazing I believe her name was Iris was on top of her game best customer service I have seen in a fast food place. Will come to this Jack in the Box from now on. read more

Haven't been to this location in a while because they would fight with me over dipping sause not the case now, good hot and a ton of ranch yum!!!! read more

Jack in the Box - Fast Food Near Me - Pomona, California

Awesome! Fries are hot and fresh! Food great. Customer service excellent and friendly. Very clean here. I'll definately stop here more often. read more

They messed up the order in spectacular fashion. I ordered the Patty melt, with light onions and add ketchup and mayo. The receipt even says that. The cook though? Made a Patty melt, no onionsband missing cheese. That's not cool, but also not any violation. When they took the burger back, AFTER I had handled it, and added cheese and onions to THAT SAME burger? That was a violation. That is absolutely disgusting. I know it was MY food, and my hands and mouth we're on it, but I don't know what that worker touched after handling my burger, or if they even changed the gloves. I'm never coming back here again. I would report this to the local health agency, but apparently they don't even want to post their information. WHICH IS ANOTHER VIOLATION! I think I'm pretty valid not coming back here again based on these 2 serious infractions. But to top that with messing up my order, which opened this Pandora's box in the first place? Yeah. Good bye. read more

The employee JOSE was extremely RUDE and I wanted to eat there, but he put the food for to go and when I said I wanted to eat in he rolled his eyes and emptied the bag of food by grabbing the bottom and dumping the food out in the tray. Fries went in and around the tray. He's got an attitude problem and if he was just having a bad day he needs to learn how to put your work face on. I won't be going back to that Jack, all cause of him! read more

Location is too good to be ignored. Manager was super nice, above expectations in service.

Service is always above and beyond. Jasmine is such a wonderful gal and the new night crew is great, prompt and courteous. I absolutely love the staff here. read more

I received legendary service from Monday night crew! I received my order in record breaking time! I've never had an issue with this jack in the box. I'll definitely continue to eat at this location. read more

Dumbest jack in the box I've been to, Lakers won tonight. 116 to 98. Deal is if they keep them to under 111, free tacos with large drink. I ordered and I made sure to get a large drink. Okay. Cool. Come to learn, they can't offer me the tacos cos they didn't play today. They. Did. Then the excuse was I couldn't get it cos it had to be the next day. At a 24 hour..... okay. So with that logic I could have came an hour later to get them; so I'm hindsight wouldn't it be less of a hassle to just start it an hour before. I've never had that problem to begin with in the first place, I've always been able to get tacos the same day as a win. Then when we got to the window the cashier gave ANOTHER excuse that the lakers need to keep them under 111.......... I- my brain can not compute the logic. At least stay consistent with the excuses. It's not like it was 114 and 109, then I'd understand how it would be confusing but ONLY THE OPPONENT needs to be UNDER 111. So disappointed. read more

I usually only come here after midnight...and the food is always good...its usually pretty fast...and not that long of a wait...I just wish that they served shakes 24 hrs...I always seem to go when the machine is being cleaned...I go there and will continue to a lot... read more

Just had dinner there last night 3-21-2017 .Awesome service and the food was presented properly. Great customer service Thank you Andy in drive up window and your other staff as well. Were truly enthusiastic about there job and the quality of food they serve to the people. read more

We have never had an issue here before and today there customer service was good but over the phone not so much. My husband purchased breakfast here and when he got home he saw that they charged him but did not give him his full order. On top of that they gave him a completely different receipt for someone else order that was lunch not breakfast. I called the store to let them know about the problem and was very nice about it not expecting the response I received from the employee I then was told well without a receipt I cant help you side note the employee who answered was Jose. I then became upset and said so you mean to tell me your employee's gave my Husband the wrong receipt but gave us a breakfast order minus some missing items and also charged us for those items but you cant do anything. He then said well whats the name of the employee on the receipt low and behold it was Jose same person I am speaking to on the phone. He then proceeds to tell me well I am here until 2 bring the food back (mind you my 4 year old was already eating his breakfast) with the wrong receipt and I will try to fix it. Are you serious you want me to take his breakfast from him and bring it back only on a maybe I can fix it. I was so severely disappointed I have worked fast food and currently work customer service and understand mistakes are made I by all means am not upset with the fact they forgot some of our food or the wrong receipt but upset at this employees actions. read more

Consistently great service. Been going there for a while now every so often and all the employees are always polite. Great place to eat.