We tried to order but the employee at the cash register seemed SO high that she was falling asleep!!! They only had Root beer or Sprite!! No diet soda. So we left. read more

Rude employees, which might not be a big deal if they could get the order right. Which they never can. Done with this place. Never going back. read more

If you try to go thru the drive thru 45 minutes before they close they won't serve you but the lights are on and you can see them sitting and cleaning inside nor will they serve you inside. Change your business hours if you guys don't serve the last hours your open read more

This place is NEVER open, if you work regular 9-5 or even a second shift you might be lucky enough to get lunch/dinner here but even then, you better be doordashing it! either doordash or closed- it's the chains fault all the ones in the STL area are going down hill. just 3 years ago this location was the best in town and now it's the only one left for what reason? y'all never open. if you don't have the staff just bulldoze the place. read more

Tried going through drive through around 9:30 just to be told by a lady that they weren't taking orders, there was a car ahead of us at the window that looked like they had just ordered before we got there. Seems like the store needs new management and workers recommend going to jack in the box in lake saint louis if you want good food, reliable service, and not to be told there closed a while before closing. read more

Service was a bit slow: a driver ahead of me pulled out of the drive-thru line after waiting several minutes to order. The order I received was correct and mostly acceptable. Tacos were so greasy they soaked through the wrappers and left a film on anything they touched. A burger was overcooked but curly fries were refreshing. read more

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This is worst fast food operation EVER! I order one meal, but because I asked for second meal, I asked to make separate order, they told me, it was against policy, I asked if I drive around and order again that is my only choice, they said yes! I canceled that part of order. Back up some, the night before I ordered 4 Monster tacos NO sauce, when I got home, it was 4 reg tacos WITH sauce! I didn't want to go back, but I refused to be ripped off. I called & someone acted nice & it was no problem. When I went back, I was treated as tho I ran over they're dog. The 2nd trip, when they said I had to come BACK thro the drive thro, I ordered the exact thing. I was smarter enough to look & sure enough Monster tacos this time & AGAIN with sauce. Lol...they literally picked out the most inbred of the human race ! I would only go there, if food posing is your thing. I feel like people that earn a living doing fast food, isn't fun, my advice is to stay in school & JUST SAY NOOOOO read more

Opened the drive thru window it smelt like a dispensary. Lobby was closed at 6 pm. Employees didn't say a single word just stood there.

I can't begin to express how disappointing this location is. 3 times they had no shakes. Today, NOTHING FRIED and they didn't even pay attention to my order. They added vegetables to a burger that I order with only ketchup. I scanned the qr to express my concerns and got no response. You have many other choices nearby, avoid this place at all costs. read more

Food is always cold and never fresh. Customer service is absolutely terrible they have employees treating customers and doing unspeakable things within the establishment. it's a very dissatisfying experience to see. read more

I happen to love the tacos & onion rings however This place is totally incompetent when it comes to getting your order correct. I've had several experiences where we did not get the food we paid for. The latest ordered 12 tacos and got only 6, drove all the way home then had to drive back, couldn't go in to talk to someone as doors where locked even though it was in the afternoon. Had to wait in the drive through, then they tried to argue with me as though I was making this up or lying. Just total lack of accountability. Believe me I would have never wasted the gas to drive all the way back there, ruined my families lunch because needless to say the rest of my food was cold by the time I got back home. What a pathetic place. I will not be going back here anytime soon that's for sure. If I could give a 0 I would, just because of the way they treat their customers. read more

Could not get breakfast because the cook did not know how to make breakfast, even though it is supposed to be served all day.

This place has been going down hill for years now. Staff does not care anymore. Jack in the box as a whole has been serving nasty food for years now. read more

I ordered online and couldn't be more pleased with the service. The only negatives would be the entitled shitheads in the drive-thru line ahead of me who throw fits when they are told that the restaurant is short staffed and are only taking online orders. It's been 11 years since I was last back in St. Charles/St. Louis and my Jack In The Box taco craving has been satiated in the best way possible. read more

um so I ordered 10 tocos and I only got 3 and they were cold, service was ass and so was the food

You'd think I'd learn. I live and work in the area. In the past two or three months, I've tried the drive thru 4 times. Every time there is some issue... not enough help, just got slammed, have to restock, or just sit at window waiting to order... I only get an hour for lunch. Terrible! I won't try anymore! If I could give zero stars, I would. read more

I've been to this location several time only because neighboring restaurants close early. At night they keep the lights off so they appear to be closed. It's always slow, and something is always wrong. Either they're only accepting cash or they don't have items on the menu. I had a racist incident at this location before, I've avoided this location for a little over a year. The ppl are nicer however the service hasn't changed. read more

Is it possible to rate them less than zero? Extremely slow service, they never respond to complaints. How does this company still exist?

Look man, I know it's fast food..... I don't expect gourmet because you get what you pay for, but as an industry person I know dead fries when I eat them. Manager is understanding of the issues and I seek nothing for free. Just an FYI hit up McDonalds across the street. read more

This place is horrible. The crew is rude to each other and managers bashing them right in front of me. More worried who's right or wrong then taking my order. So I'm listening to them bicker and watching one lady struggle while others walk around. I will never be back. read more

I wish I could leave less than 1 out of 5. This place allowed me to make a huge taco order, a multiple sandwich order and all the while reviewing them over the speaker. I was asked was there anything else, I simply said, "lots of taco sauce and ketchup." When I get to the window, I reviewed the order AGAIN. After paying for the order, I'm informed they haven't any taco sauce. Wait, what? I specifically asked for the exact amount I wanted for the order. Add to this that they even made every sandwich incorrectly, I can say, "Jack In The Box sucks these days." read more

0 stars for me this place has gone down hill and I can't figure out why this franchise is letting it go to shit either close it down or fix your mistakes. Everytime I go there they never have anything. I asked for a Dr Pepper They were out I asked for a breakfast meal they didn't have hash browns or orange juice at 7 in the morning. Went again weeks later and no Dr Pepper. read more

Loved the service but the soda machine was out of most of the flavors.definitely would recommend read more

Jack in the Box - Fast Food Near Me - Saint Charles, Missouri

Nasty, unprofessional and lazy employees. Food orders are never correct and management seems annoyed to be there. Also dirty inside. Will never return. read more

At 7:15 am today I went through the Drive-Thru and asked for a Large Iced Mocha after waiting there for 40 seconds without a greeting. The employee said they did not have that available as I responded "as always". The employee responded with "What the fuck ever". I have made a few complaints through the correct channels to give proper feedback. I always give it some time and still try to remain a customer. Every single time I come to this establishment I leave with regret. Serve what is on your menu and be friendly. IT"S NOT THAT HARD!. Truly giving up on this location. Train your employees. read more

They are always so rude, and even when slow can't seem to get a order right. They always rush you when ordering. Food is either burnt or overcooked sometimes you can tell it's food that has been sitting most of the day and they recook. I've worked in fast food for many years and have never been to a place so rude. You've lost mine and my wife's business for sure! read more

I have tried this location several times now just to give a fair and proper review . The crappy / slow customer service and horrible food quality is consistent. What is even more saddening is this is one of my favorite fast food spots , however this location is the pits . Drive thru experience ,it's as if the person is not attentive you should not have to repeat yourself several times and still get the order wrong , secondly once you order and make it to the window no one is there to Great you .. your still waiting . After paying your still waiting and then asked to repeat order this happened twice now . Just last night we were asked to move up after waiting 7 minutes at the window to say we are waiting on fries . We pull up / than park another 11 minutes and we see cars are driving right off that were parked behind us ... we thought no way we the only ones who ordered fries ... went to the door : the worker had our order n his hand and the food was cold ... at that point what more to expect ....we just drove off . I get it , it's fast food however the brand and quality of food and customer service experience should still be enforced and prioritized as without no customers the business and brand dies. read more

I never review fast food because.....it's fast food. Buuuuttt this place is terrible. On two different occasions I've left the line because there is no one taking orders. I don't even know if people work there? So strange. Go across the street to McDonalds if you really need a fast food fix. read more

As soon we walked in the smell was very foul, my fries were NOT fresh, it took a little too long for 1 chicken sandwich and the soda machine is disgusting!! Syrup sprays and it doesn't look like its been wiped down in a while read more

Jack in the Box - Fast Food Near Me - Saint Charles, Missouri

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I don't know what this location is like during the day but if you're needing to eat late night they are terrible. 2 stars only because they are friendly when they take forever and can't get your order right. Ive given them several chances thinking it can't be this bad all of the time but it is. I ordered 4 tacos, 2 no sauce. I got 3 tacos with sauce and 1 no sauce, no lettuce and cold. The 3 were dripping in sauce and all of the items we ordered were extremely greasy. Also, no napkins. It's just sad. read more

The slowest Jack in the box of all America? I think so. This location is regrettable. Be prepared to wait. I'd sooner eat my arm off while waiting forever for my food. Not the nicest people work here either, totally rude. The food is fine once you get it. but if you want fast food..go elsewhere. read more

Sat in line for 45 minutes. And they gave us the wrong food. We call back up there and tell them it's wrong and they go oh yeah we know. Took 15 minutes to order food after sitting in line. I won't be coming back read more

the food is always fresh & hot. sometimes I've been & the people are friendly. if the place is busy the staff seem overwhelmed. the drive thru moves at a nice pace. read more

The worst jack in the box in the world. I will never eat at this location ever again I went through the drive thru at 10:30 pm and when I got home took a bite out my cheese burger to find out I was eating a pickle and cheese sandwich and my sons chicken nuggets were not even in the bag. This was the worst experience ever trying to get a meal read more

The worst experience in any drive tru in my life. Slow service...15 minutes from start to finish. When I pulled up to the speaker box, they did not say a word to me untill the three cars ahead of me left the widow with their food. Then the process started again. He took my order, and a cuple more in back of me. I waited at the window for twelve minutes. I know it was twelve because as I was waiting, I did a facebook review and the time stamps from my receipt and Facebook verified it was that long. I get my order home, unwrap the burgers, and find that they only put half the meat on it. I ordered two double jacks ( two qrt lb patties) and they only gave me one patty on each sandwich. I complained to the corporate phone number / customer survey thing. They promised to send me coupons for free food. still waiting for the coupons two weeks later. read more